United Carpets & Beds - Hull Southcoates Lane Reviews 

133
TrustScore 4.5 out of 5

4.4

Southcoates Lane, HU9 3AP Hull, GB


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Rated 5 out of 5 stars

The guys in the shop on Southcoates in Hull were very helpful and spent a lot of time helping us. The people fitted the carpet very well too. The price was reasonable and we re happy with our car... See more

Company replied

Rated 5 out of 5 stars

The staff in our Hull branch were excellent from our first visiting the shop to when the fitters left. They were knowledgeable and helpful while we chose our carpet and polite and efficient when booki... See more

Company replied

Rated 5 out of 5 stars

From the moment we walked into the store we were offered salient and pertinent advice & guidance- no mixed messages, no hard sell, no BS. No grey areas on costing or things that escalate so your out o... See more

Company replied

Rated 5 out of 5 stars

From walking in the door before we even had the house, the staff at United were incredible, informative, and catered to our needs. Jonno was fantastic and helped us relieve the pressure when it ca... See more

Company replied


Company details

  1. Carpet Store
  2. Bedroom Furniture Store
  3. Flooring Store
  4. Furniture Store
  5. Living Room Furniture Store
  6. Mattress Store

Written by the company

United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.

The United Way!

Written by the company

FREE Samples
Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
FREE Measure & Estimate
We can expertly measure your room and provide an accurate estimation of cost.
Interest FREE Credit
0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.

Value for money

That's our promise

That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

133 reviews

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4.4

All reviews

(133)

1,930 reviews in the last 12 months

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Rated 5 out of 5 stars

The guys in the shop on Southcoates in…

The guys in the shop on Southcoates in Hull were very helpful and spent a lot of time helping us.
The people fitted the carpet very well too. The price was reasonable and we re happy with our carpet.

May 9, 2026
Unprompted review
United Carpets & Beds - Hull Southcoates Lane logo

Reply from United Carpets & Beds - Hull Southcoates Lane

Hi Carol, thank you for taking the time to leave such kind feedback.

Its such a pleasure to hear that our Southcoates Store and the independent fitters could meet your expectations and provide you with a 5 star experience. We're so pleased that you're happy with the finished results of your new carpets.

We hope you enjoy your new carpets in many years to come!

Rated 5 out of 5 stars

Ten out of ten.

The Hull, Southcoates branch is second to none. The staff are super helpful and go above and beyond. They stock a great range of carpets at reasonable prices.

May 14, 2026
Unprompted review
United Carpets & Beds - Hull Southcoates Lane logo

Reply from United Carpets & Beds - Hull Southcoates Lane

Hello, thank you for taking the time to leave a review.

Its a pleasure to hear that our Southcoates store could make your experience with us a positive one, we're so glad the team could go above and beyond to ensure your expectations were met.

Thank you so much for the recommendation. Take care.

Rated 5 out of 5 stars

Excellent service at the right price

Excellent service at the right price

May 20, 2026
Unprompted review
United Carpets & Beds - Hull Southcoates Lane logo

Reply from United Carpets & Beds - Hull Southcoates Lane

Hi John, thank you for taking the time to leave a review.

We're so pleased that our Southcoates store could meet your expectations and provide you with an excellent service throughout.

We hope to assist you again in the future. Take care

Rated 5 out of 5 stars

2 carpets supplied at a very reasonable…

2 carpets supplied at a very reasonable price. Booked fitting and was done on time and in super rapid time!

April 1, 2026
Unprompted review
United Carpets & Beds - Hull Southcoates Lane logo

Reply from United Carpets & Beds - Hull Southcoates Lane

Hi Dave, thank you for taking the time to leave a review.

We're so pleased that our Southcoates store could meet your expectations and provide you with a 5 star service throughout.
We're so pleased that you're happy with the finished results of your carpets.

We hope to assist you again in the future. Take care!

Rated 5 out of 5 stars

Great service at united carpets

Great service at united carpets, great choice of carpets and quick fitting service, friendly staff really helpful with advice, never go anywhere else.

April 11, 2026
Unprompted review
United Carpets & Beds - Hull Southcoates Lane logo

Reply from United Carpets & Beds - Hull Southcoates Lane

Hello Amanda, thank you for taking the time to leave a review.

Its a pleasure to hear that our Southcoates store could make your experience with us a positive one.

Thank you so much for the recommendation. Take care.

Rated 5 out of 5 stars

Company were very accommodating and…

Company were very accommodating and helpful. Fitters were quick and also helpful

April 17, 2026
Unprompted review
United Carpets & Beds - Hull Southcoates Lane logo

Reply from United Carpets & Beds - Hull Southcoates Lane

Thank you for your kind feedback and for the 5 stars.
We hope to see you again soon for your next project.

Rated 5 out of 5 stars

Staff were very knowledgeable

Staff were very knowledgeable helping us to choose with confidence. We had to change delivery/fitting date but it was no problem. Fitting was very professional and skilled, tidied up after

April 16, 2026
Unprompted review
United Carpets & Beds - Hull Southcoates Lane logo

Reply from United Carpets & Beds - Hull Southcoates Lane

Hi, thank you for taking the time to leave a review.

Its such a pleasure to hear that our Southcoates store was able to make your experience with us a positive one.

We look forward to your next visit with us. Take care.

Rated 5 out of 5 stars

The staff were extremely helpful and…

The staff were extremely helpful and friendly. Helped with everything. The fitting was very good and efficient. The follow up call ever appreciated. Excellent service thank you

March 22, 2026
Unprompted review
United Carpets & Beds - Hull Southcoates Lane logo

Reply from United Carpets & Beds - Hull Southcoates Lane

Hi Vanessa, thank you so much for taking the time to leave a review.

Its such pleasure to hear that our Southcoates store was able to meet your expectations and provide you with an excellent service throughout.

We hope to assist you with your future projects. Take care!

Rated 2 out of 5 stars

Very disappointed in so low and can’t…

Very disappointed in so low and can’t even manage to lift the ottoman up wish we had spent cash elsewhere on a divan with drawers

February 25, 2026
Unprompted review
United Carpets & Beds - Hull Southcoates Lane logo

Reply from United Carpets & Beds - Hull Southcoates Lane

Good afternoon, thank you for your feedback.

We're sorry to hear that your new bed has not met your expectations and you're having trouble trying to lift it. Please contact our Southcote's store directly or alternatively email customerservice@unitedcarpets.co.uk so we can investigate this further.

Kind Regards
The United Team

Rated 5 out of 5 stars

Incredible, informative, and catered to our needs

From walking in the door before we even had the house, the staff at United were incredible, informative, and catered to our needs. Jonno was fantastic and helped us relieve the pressure when it came to costs.

Jonno measured the floors himself to ensure they were right and fitting was arranged quickly when it was requested. It took next to no time for the 2 fitters to fit the full house with carpets and even tho the incorrect vinyl was brought with the carpet, it was taken back and the correct vinyl fitted at a later date.

I would highly evening United and would use them again if and when required.

February 16, 2026
Unprompted review
United Carpets & Beds - Hull Southcoates Lane logo

Reply from United Carpets & Beds - Hull Southcoates Lane

Hi Kaleb, thank you for your kind feedback.

We’re delighted to hear that your experience with us was a positive one from the very beginning. It’s great to know that Jonno was able to support you through the process and help ease any pressure around costs—he’ll be really pleased to hear your feedback.

We’re also glad everything moved quickly and smoothly with the measuring and fitting, and we truly appreciate your understanding regarding the vinyl mix-up. We’re happy we could resolve that for you and get everything completed to your satisfaction.

Thank you again for your recommendation—it means a lot to us. We’d be more than happy to help you again in the future!

Rated 5 out of 5 stars

Great team

I measured the carpet myself and knew what i wanted, so the sale was easy. There were 2x carpet fitters on the day, both very friendly and approachable.
My new carpet looks and feels really nice.

February 26, 2026
Unprompted review
United Carpets & Beds - Hull Southcoates Lane logo

Reply from United Carpets & Beds - Hull Southcoates Lane

Hi Julie, thank you for your great review!

We’re really pleased to hear that the process was straightforward for you and that our fitters made a positive impression on the day. It’s always nice to know the team were friendly and approachable while carrying out the installation.

Most importantly, we’re glad you’re happy with how your new carpet looks and feels. We hope you enjoy it for many years to come.

Thank you for choosing us! Take care.

Rated 5 out of 5 stars

Professional and friendly

Professional and friendly, listened to what I wanted and got I what I needed at a great price, would definitely recommend to friends and family

March 3, 2026
Unprompted review
United Carpets & Beds - Hull Southcoates Lane logo

Reply from United Carpets & Beds - Hull Southcoates Lane

Good afternoon Sonya, thank you for taking the time to leave a review.

We're so pleased to hear that you're happy with the service that you recieved from our Southcoates store.

Thank you so much for the recommendation. Take care.

Rated 5 out of 5 stars

The staff were very helpful and we got…

The staff were very helpful and we got our carpet fitted very quick and all very professional would recommend you to everyone

February 19, 2026
Unprompted review
United Carpets & Beds - Hull Southcoates Lane logo

Reply from United Carpets & Beds - Hull Southcoates Lane

Hi David, thank you for taking the time to leave a review.

We're so pleased our Southcoates store was able to meet your expectations and provide you with a quick and efficient service.

We hope to assist you with any projects in the future. Have a wonderful day.

Rated 5 out of 5 stars

Lovely sales people

Lovely sales people. Very helpful!

January 22, 2026
Unprompted review
United Carpets & Beds - Hull Southcoates Lane logo

Reply from United Carpets & Beds - Hull Southcoates Lane

Hi Bethanie, thank you for taking the time to share our Southcoates Store did.

We're so glad that the team could meet your expectations and provide you with a 5 star service.

We hope to assist you again in the future. Take care.

Rated 5 out of 5 stars

Excellent service from Johno who…

Excellent service from Johno who couldn’t have helped more, couldn’t be happier with my new bed, highly recommend

December 29, 2025
Unprompted review
United Carpets & Beds - Hull Southcoates Lane logo

Reply from United Carpets & Beds - Hull Southcoates Lane

Hi Martin, thank you for taking the time to leave a review.

We're so pleased that you're happy with the service that you recieved from our Southcoates store.

Thank you again for the recommendation. Take care.

Rated 5 out of 5 stars

Lovely quality carpet

Lovely quality carpet. The fitters were excellent, meticulous in their work and very helpful. They put the wardrobes back in place for us.

November 5, 2025
Unprompted review
United Carpets & Beds - Hull Southcoates Lane logo

Reply from United Carpets & Beds - Hull Southcoates Lane

Hi Maureen, thank you for taking the time to leave our Southcoates store feedback.

We're so pleased the team could meet your expectations and provide you with an excellent service.

We hope that you love your new carpet, take care.

Rated 5 out of 5 stars

Quick easy very happy with fitting

November 10, 2025
Unprompted review
United Carpets & Beds - Hull Southcoates Lane logo

Reply from United Carpets & Beds - Hull Southcoates Lane

Hi Tracey, thank you for taking the time to leave a review.

We're so pleased to hear that you're happy with the service that you recieved from our Southcoates store.

We hope we get the opportunity to assist you again with any future projects, take care.

Rated 5 out of 5 stars

Excellent Quality Plus Reasonable Price

I found the staff friendly and helpful. Plus the price for the quality of the vinyl was very reasonable. So was the cost of the fitting. I wanted it fitted in quickly as I wanted the two rooms done before Christmas. Overall I was very impressed.

November 24, 2025
Unprompted review
United Carpets & Beds - Hull Southcoates Lane logo

Reply from United Carpets & Beds - Hull Southcoates Lane

Hi Caroline, thank you for taking the time to leave a review.

Its a pleasure to hear that your impressed with the service that you recieved from our Southcoates store.

We look forward to assisting you again in the future, take care.

Rated 4 out of 5 stars

If I had to recommend one thing it…

If I had to recommend one thing it would be to keep the the client updated a bit more as to when the carpet is being delivered to the store.

November 26, 2025
Unprompted review
United Carpets & Beds - Hull Southcoates Lane logo

Reply from United Carpets & Beds - Hull Southcoates Lane

Hi Paul, thank you for your feedback.

We're pleased to hear that our Southcoates store could make your experience with us a positive one.

We thank you for bringing this matter to our attention and will use your comments to improve our serivce.

We hope to get the opportunity to assist you again in the future.

Rated 5 out of 5 stars

Great quality carpets

Everyone is so helpful. Carpets are excellent quality and reasonably priced. Carpet fitters do a great job. Absolutely no complaints at all.

October 11, 2025
Unprompted review
United Carpets & Beds - Hull Southcoates Lane logo

Reply from United Carpets & Beds - Hull Southcoates Lane

Hi Toni, thank you for sharing your experience with us.

Its a pleasure to hear that our Southcote's store could meet your expectations and provide you with a 5 star service from start to finish.

We hope to assist you again in the future, have a great day.

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