United Carpets & Beds - Hull Southcoates Lane Reviews 

134
TrustScore 4.5 out of 5

4.5

Southcoates Lane, HU9 3AP Hull, GB


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Rated 5 out of 5 stars

Always get great service & find exactly what I'm looking for at a good price. Never wait to long for fitting. Good choice of products with range of prices.

Company replied

Rated 5 out of 5 stars

The staff in our Hull branch were excellent from our first visiting the shop to when the fitters left. They were knowledgeable and helpful while we chose our carpet and polite and efficient when booki... See more

Company replied

Rated 5 out of 5 stars

From the moment we walked into the store we were offered salient and pertinent advice & guidance- no mixed messages, no hard sell, no BS. No grey areas on costing or things that escalate so your out o... See more

Company replied

Rated 5 out of 5 stars

You were very patient with us when we had to our order on hold due to family/health problems. In addition you kindly held the price to the original quotation. In addition, the fitter did a very good... See more

Company replied


Company details

  1. Carpet Store
  2. Bedroom Furniture Store
  3. Flooring Store
  4. Furniture Store
  5. Living Room Furniture Store
  6. Mattress Store

Written by the company

United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.

The United Way!

Written by the company

FREE Samples
Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
FREE Measure & Estimate
We can expertly measure your room and provide an accurate estimation of cost.
Interest FREE Credit
0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.

Value for money

That's our promise

That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

134 reviews

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4.5

All reviews

(134)

1,819 reviews in the last 12 months

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Rated 5 out of 5 stars

Great work in the fitting In great…

Great work in the fitting In great customer service and the advise was great and recommendations I am also buying all my flooring from here after the first experience I have had I do highly recommend cheap prices for great quality

January 14, 2025
Unprompted review
United Carpets & Beds - Hull Southcoates Lane logo

Reply from United Carpets & Beds - Hull Southcoates Lane

Hi Olivia, thank you so much for taking the time to leave us a review!
We're so pleased to hear you had such a positive experience while visiting our Southcoates store, and that our independent fitters did a great job.
We look forward to seeing you again next time, take care!

Rated 5 out of 5 stars

Top Service, Best Value...

Unbelievable top service and price fir Andrew and Big Johnno at Southcoates Lane Hull branch...fitters Luke and the gang are the best in the business..we buy frequently as Landlords and always get superb value, advice and service...highly RECOMMEND...

January 18, 2025
Unprompted review
United Carpets & Beds - Hull Southcoates Lane logo

Reply from United Carpets & Beds - Hull Southcoates Lane

Hi Jon, thank you for taking the time to leave us a review! We're so glad to hear that you had a great in-store experience at United Carpets & Beds Southcoates with the team able to advise you as well as our independent fitters delivering a professional service. We look forward to assisting you again in the future.

Rated 5 out of 5 stars

Great service

Great service, from choosing the carpet, coming to measure and installment. Would highly recommend.

January 8, 2025
Unprompted review
United Carpets & Beds - Hull Southcoates Lane logo

Reply from United Carpets & Beds - Hull Southcoates Lane

Hi Tracy, thank you for taking the time to leave us a review! We're so glad to hear you had such a positive in store experience at our Southcoates store. We hope you love your new carpet, have a fantastic afternoon!

Rated 5 out of 5 stars

Great experience

Easy to arrange, estimate given great price, fitting as good....overall very happy and will use again when we do other carpets.

December 18, 2024
Unprompted review
United Carpets & Beds - Hull Southcoates Lane logo

Reply from United Carpets & Beds - Hull Southcoates Lane

Hi Mark,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great experience with the team and we look forward to assisting you with your next project.
All the best,
United Carpets & Beds Hull Southcoates

Rated 5 out of 5 stars

Great price

Great price , quick fitting, non pushy service and the lads that laid it was lovely

December 3, 2024
Unprompted review
United Carpets & Beds - Hull Southcoates Lane logo

Reply from United Carpets & Beds - Hull Southcoates Lane

Hi Marie, thank you for taking the time to leave us a review! its great to hear that our Southcoates store could provide you with a quick and efficient service. We hope to assist you again in the future!

Rated 5 out of 5 stars

The man who sold me my carpet was very…

The man who sold me my carpet was very efficient and quick the carpet fitters were excellent they came fitted my carpet within half hour it was a excellent job can't fault them thankyou

December 5, 2024
Unprompted review
United Carpets & Beds - Hull Southcoates Lane logo

Reply from United Carpets & Beds - Hull Southcoates Lane

Hi Wendy, thank you for taking the time to leave us a review! Its a pleasure to hear that our Southcoates team could meet your expectations and provide you with a quick and efficient service. We hope you love your new carpet!

Rated 5 out of 5 stars

Top quality carpet

Top quality carpet very well fitted by
United carpets contractors
We are very pleased with the whole
Experience
Many Thanks

November 21, 2024
Unprompted review
United Carpets & Beds - Hull Southcoates Lane logo

Reply from United Carpets & Beds - Hull Southcoates Lane

Hello Brian, thank you so much for taking the time to leave us a review! We're so happy to hear that you had such a positive experience with our Southcoates store. We hope to get the opportunity to assist you again.
All the Best
The United Team

Rated 5 out of 5 stars

Very helpful

Very helpful, knowledgeable staff

November 24, 2024
Unprompted review
United Carpets & Beds - Hull Southcoates Lane logo

Reply from United Carpets & Beds - Hull Southcoates Lane

Hi Zoe, thank you so much for taking the time to leave us a review!
Its great to hear you recieved such a positive experience while in our Southcoates store. We hope to assist you again in the future take care.

Rated 5 out of 5 stars

Very quick and efficient service

Very quick and efficient service, both in the shop and the fitting service.

November 20, 2024
Unprompted review
United Carpets & Beds - Hull Southcoates Lane logo

Reply from United Carpets & Beds - Hull Southcoates Lane

Hello Kevin, thanks for sharing with us how our Southcoates store did! Its brilliant to hear that they could provide you with a quick and efficient service in store and on the fitting side, we hope to assist you again in the future take care!

Rated 3 out of 5 stars

The initial visit went well.

The initial visit went well and we arranged for a measurement visit and paid a deposit. We were told it could be obtained and fitted within 10 to 14 days but it was 5 weeks before the carpet was fitted, the week before Christmas causing us to make alternative arrangements. The fitters didn’t clear up after fitting leaving us elderly people to clear up.We are currently disappointed with the carpet as it is leaving footprints all over. We have been told that the fibres will settle down within a couple of months but that remains to be seen.

December 20, 2024
Unprompted review
United Carpets & Beds - Hull Southcoates Lane logo

Reply from United Carpets & Beds - Hull Southcoates Lane

Good afternoon Peter, thank you for taking the time to leave us a review! We're sorry to hear that your experience with our Southcoates store wasnt a positive one. We would like to hear more about your experience please email customerservice@unitedcarpets.net at your earliest convenience with your details, so we can try and make your experience a positive one.
Kind Regards
The United Team

Rated 5 out of 5 stars

Brilliant guys, very helpful

Brilliant guys, helped with a lot of flooring during an insurance claim.

September 18, 2024
Unprompted review
United Carpets & Beds - Hull Southcoates Lane logo

Reply from United Carpets & Beds - Hull Southcoates Lane

Hi Pete, thank you for sharing with us how our Southcoates store did! We're so glad to hear that they could help you during this time! We hope to see you again in the future, take care.

Rated 5 out of 5 stars

Great service

Great service. Always have what I want. Wouldn’t go anywhere else. Friendly staff. Efficient fitters. Thanks very much

November 7, 2024
Unprompted review
United Carpets & Beds - Hull Southcoates Lane logo

Reply from United Carpets & Beds - Hull Southcoates Lane

Hello Karen, thank you for such a kind review! We're so happy to hear our Southcoates store could provide you with a great, efficient service. Take care and have a wonderful Christmas!

Rated 5 out of 5 stars

Again a big 👍for united carpets

Again a big 👍for united carpets! Very pleased with our purchase and fitting.

November 7, 2024
Unprompted review
United Carpets & Beds - Hull Southcoates Lane logo

Reply from United Carpets & Beds - Hull Southcoates Lane

Hi, thank you for such a positive review! We're so glad to hear that you're happy with the service you received from our Southcote's store!

Rated 1 out of 5 stars

Would not recommend not reliable at all

Would not recommend not reliable at all

December 11, 2024
Unprompted review
United Carpets & Beds - Hull Southcoates Lane logo

Reply from United Carpets & Beds - Hull Southcoates Lane

Hi Vicky,
Thankyou for taking time to leave us a review.
If you have any further information about your experience please email us at customerservice@unitedcarpets.net
Kind regards
The United Team

Rated 5 out of 5 stars

The guy helped me choose what I wanted

The guy helped me choose what I wanted, I even changed my mind when I got home and wished I’d chose another. It was no problem when I rang. Delivery staff were on time and communicated with me.
I love my carpets and bed

October 28, 2024
Unprompted review
United Carpets & Beds - Hull Southcoates Lane logo

Reply from United Carpets & Beds - Hull Southcoates Lane

Hi Lisa, thank you so much for taking the time to leave us a review! We're so happy to hear that you're more than satisfied with the service you recieved from our Southcoates store. We hope to assist you again in the future.

Rated 5 out of 5 stars

The drivers was lovely they took my old…

The drivers was lovely they took my old bed matteress away ( left piece behind ) we bined it it didn't take them long slowed m how it works the side control nd hand held very please with it took few day 2 get use 2 it bit heavier than my old bed avec2 get help 2 move it love the electric part ov it thanks x

November 5, 2024
Unprompted review
United Carpets & Beds - Hull Southcoates Lane logo

Reply from United Carpets & Beds - Hull Southcoates Lane

Hi Wendy, thank you for taking the time to leave us a review! We're so happy to hear that our Southcoates store could provide you with such a positive service, we hope to assist you again in the future, take care.

Rated 5 out of 5 stars

Great service and quality

Great service from the shop floor to carpets been laid. Everyone polite and respectful of my needs.
Will definitely recommend United Carpets to all family and friends.

November 15, 2024
Unprompted review
United Carpets & Beds - Hull Southcoates Lane logo

Reply from United Carpets & Beds - Hull Southcoates Lane

Hello Debbie, thank you for taking the time to share with us how our Southcote's store did! Its so great to hear that they made your experience with us a positive one! Thanks again for the recommendation, take care!

Rated 5 out of 5 stars

Whole experience was really good

Whole experience was really good, chap in the shop was very helpful placed my order for carpet fitting and underlay, on the arranged day the fitters arrived several hours early, which fortunately was ok as I had the whole day off, fitting was done very quickly and they did a good job, just needed to do a tip run with the remnants that were left behind. Nice company and good attitude from fitters.

October 9, 2024
Unprompted review
United Carpets & Beds - Hull Southcoates Lane logo

Reply from United Carpets & Beds - Hull Southcoates Lane

Hi Angie, thank you so much for taking the time to leave us a review! We love to hear about all our customers experiences with our stores. Its brilliant to hear you received such a quick and efficient service from our Southcote's team, We hope you love your new carpets!

Rated 5 out of 5 stars

Great quality carpet

Great quality carpet. Already had to clean it due to my dogs, but came up looking brand new. I will be back to purchase again.

September 7, 2024
Unprompted review
United Carpets & Beds - Hull Southcoates Lane logo

Reply from United Carpets & Beds - Hull Southcoates Lane

Hi Listy, thank you for taking the time to leave us such a kind review! We hope to see you again soon, take care!

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