Always get great service & find exactly what I'm looking for at a good price. Never wait to long for fitting. Good choice of products with range of prices.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The staff in our Hull branch were excellent from our first visiting the shop to when the fitters left. They were knowledgeable and helpful while we chose our carpet and polite and efficient when booki... See more
Company replied
From the moment we walked into the store we were offered salient and pertinent advice & guidance- no mixed messages, no hard sell, no BS. No grey areas on costing or things that escalate so your out o... See more
Company replied
You were very patient with us when we had to our order on hold due to family/health problems. In addition you kindly held the price to the original quotation. In addition, the fitter did a very good... See more
Company replied
Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
Southcoates Lane, HU9 3AP, Hull, United Kingdom
- 01482 707191
4.5
Excellent
134 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly staff all round
Friendly staff all round. Carpets fitted really quickly. An Excellent job.
September 17, 2024
Unprompted review
Reply from United Carpets & Beds - Hull Southcoates Lane
Thank you again for taking the time to let us know how we did. We hope to see you soon!
Easy and simple
Easy and simple, fast fitting with no pressurised selling
August 12, 2024
Unprompted review
Reply from United Carpets & Beds - Hull Southcoates Lane
Hi Steven,
Thankyou for leaving us a 5 star review.
We are happy to hear that you received excellent customer service from the team in-store as well as our independent fitters delivering a professional service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Southcoates
Reply from United Carpets & Beds - Hull Southcoates Lane
Hello Sherry, we appreciate you taking the time to leave us this feedback. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
Great staff very helpful
Great staff very helpful , shopped there a few times
July 15, 2024
Unprompted review
Reply from United Carpets & Beds - Hull Southcoates Lane
Hi Patricia,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team able to advise you.
We look forward to assisting you again soon.
United Carpets & Beds Hull Southcoates
So firstly 1 of the 3 carpets I bought…
So firstly 1 of the 3 carpets I bought was given to me the wrong size, anticipating this sort of scenario I had bought a carpet that , as the person in sales told me, was "always in stock". I took the carpet back to exchange it for the correct size and the carpet that's "always in stock" wasn't in stock. To rectify this problem , as my fitter was back home fitting the carpets , another sales assistant gave me a similar but better quality carpet of the correct size free of charge whilst letting me keep the original carpet that was too small.
In all honesty had the problem not occurred I'd be giving a 5 star review , and due to the legend that rectified the problem I would of actually given 4.5 stars but I didn't get that option.
Also, I'd of reviewed soon but I thought you'd gone bust
July 8, 2024
Unprompted review
Reply from United Carpets & Beds - Hull Southcoates Lane
Hi,
Thankyou for taking time to leave us a review.
We are happy to hear that the team was able to resolve any issues you had and was able to offer you an upgrade for any inconvenience caused.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Hull Southcoates
Lovely service from Johno and great…
Lovely service from Johno and great carpet fitters too respected our property did great job thank you will definitely use these guys again fantastic Carpet and underlay thank you
July 4, 2024
Unprompted review
Reply from United Carpets & Beds - Hull Southcoates Lane
Hi Jane,
Thankyou for leaving us a 5 star review.
We are happy to hear that you received great service from Johno and our independent fitters.
We look forward to assisting you again soon.
United Carpets & Beds Hull Southcoates
Reply from United Carpets & Beds - Hull Southcoates Lane
Hi Sandra,
Thankyou for leaving us a 5 star review.
We are happy to hear that you received excellent customer service from the team.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Hull Southcoates
Helpful and friendly staff every time…
Helpful and friendly staff every time we have been in offering a wide range of carpets. We have headed back there for several carpets recently.
July 11, 2024
Unprompted review
Reply from United Carpets & Beds - Hull Southcoates Lane
Hi Natalie,
Thankyou for leaving us a 5 star review.
We are happy to hear that you once again have had a great in-store experience with the team able to advise you on our huge range of carpets.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Hull Southcoates
Very helpful
Very helpful. Certainly cheaper than a local shop. Have bought before. Jon was helpful and not a pushy sale rep.
June 6, 2024
Unprompted review
Reply from United Carpets & Beds - Hull Southcoates Lane
Hi Karen,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with Jon able to advise you and get you a great price.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Hull Southcoates
The carpet is lovely, BUT
The carpet is lovely. But from start to finish had nothing but difficulty. We were told the fitters would contact us to confirm a time of fitting, they didn't, requiring us to chase (just ask customers to call on the morning)
Then the fitting is terrible on the stairs, and the carpet has buckled, we've rang so many times to get this fixed and keep getting told we will
be called, and nothing! It's been 2 months. Really gutted. If they sorted out the fitting we would be happy, but £800 for this service is bad and now we're left with a mess to rectify or chase them forever. I would avoid tbh
July 2, 2024
Unprompted review
Reply from United Carpets & Beds - Hull Southcoates Lane
Hi Hollie,
Thankyou for leaving us a review.
We are disappointed to hear about your experience if you email us at aftersales@unitedcarpets.net including any pictures and your postcode we will be able to escalate this further.
Once again, thankyou for leaving us a review.
The United Team
Amazing and quick service really happy…
Amazing and quick service really happy with quality of carpet, and advice given on which carpet to go for for a home office and household with pets
June 27, 2024
Unprompted review
Reply from United Carpets & Beds - Hull Southcoates Lane
Thanks for the lovely feedback and the 5 stars.
I am glad our in store experts were able to help you find your perfect new carpet.
Magic carpet !
From the moment we walked into the store we were offered salient and pertinent advice & guidance- no mixed messages, no hard sell, no BS. No grey areas on costing or things that escalate so your out of your depth. Transparency of process re this costs x and includes y. Fast turn around on the work re delivery and fitting. Guys who came were great no nonsense- did a good honest job- I would highly recommend this carpet shop.
May 4, 2024
Unprompted review
Reply from United Carpets & Beds - Hull Southcoates Lane
Hi Jasper,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team able to be clear on all of our prices and services as well as our independent fitters deliver a professional service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Hull Southcoates
The carpet was delivered on time
The carpet was delivered on time, fitting was amazing, even left some spare underlay for when we shaved down the doors, would definitely recommend this service
April 20, 2024
Unprompted review
Reply from United Carpets & Beds - Hull Southcoates Lane
Hi Heather,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great carpet fitting experience with our independent fitters delivering a professional service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Hull Southcoates
The service from Andrew and Johnno is…
The service from Andrew and Johnno is always to a high standard they will spend time helping choose the best carpets for our needs at great prices
May 28, 2024
Unprompted review
Reply from United Carpets & Beds - Hull Southcoates Lane
Hi Peter,
Thankyou for leaving us a 5 star review.
We are happy to hear that Andrew and Johnno was able to advise you on our huge range of flooring and get you a great price!
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Hull Southcoates
Dining room carpet
Decent quality came on time as discussed and did a good job
May 28, 2024
Unprompted review
Reply from United Carpets & Beds - Hull Southcoates Lane
Hi Roger,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great experience with the team able to get you a great product with great delivery on time.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Hull Southcoates
Reply from United Carpets & Beds - Hull Southcoates Lane
Hi David,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team able to advise you.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Hull Southcoates
Carpet and underlay for small room
Was only a small single room, but nevertheless, was fitted quickly and efficiently and staff are always friendly.
April 5, 2024
Unprompted review
Reply from United Carpets & Beds - Hull Southcoates Lane
Hi Richard,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store and fitting experience with our independent fitters able to deliver a quick and efficient service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Hull Southcoates
Great company to deal with
Great company to deal with, polite and friendly staff, easy transaction and lovely fitters
March 15, 2024
Unprompted review
Reply from United Carpets & Beds - Hull Southcoates Lane
Hi Mark,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store and fitting experience with the team able to deliver great customer service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Hull Southcoates
They fitted it had a rip in my lino…
They fitted it had a rip in my lino come back week later to say they would refit it not heard nothing and that was 6weeks ago won't go to them again
November 15, 2023
Unprompted review
Reply from United Carpets & Beds - Hull Southcoates Lane
Hi Sarah,
Thankyou for leaving us a review.
I have spoken to the store who have advised that they will repair your lino for you.
Please get in touch as soon as possible to arrange for the repair at a time that suits you.
Once again, thankyou for leaving us a review.
The United Team
Good service
Good service , quality product , good value for money , excellent manager at Southcoates Lane store
December 21, 2023
Unprompted review
Reply from United Carpets & Beds - Hull Southcoates Lane
Hi Ian,
Thankyou for leaving a 5 star review.
We are delighted to hear that you love your new carpet and received great service from the team at United Carpets & Beds Hull Southcoates.
We look forward to assisting you again with your next project.
All the best,
United Carpets & Beds Hull Southcoates
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.