Always get great service & find exactly what I'm looking for at a good price. Never wait to long for fitting. Good choice of products with range of prices.
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See what reviewers are saying
The staff in our Hull branch were excellent from our first visiting the shop to when the fitters left. They were knowledgeable and helpful while we chose our carpet and polite and efficient when booki... See more
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From the moment we walked into the store we were offered salient and pertinent advice & guidance- no mixed messages, no hard sell, no BS. No grey areas on costing or things that escalate so your out o... See more
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You were very patient with us when we had to our order on hold due to family/health problems. In addition you kindly held the price to the original quotation. In addition, the fitter did a very good... See more
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Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
Southcoates Lane, HU9 3AP, Hull, United Kingdom
- 01482 707191
4.5
Excellent
134 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
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Friendly service but outcome upsetting
Update:
I contacted via email as the response to this review told me to.
I Haven’t heard anything back, I sent photos and explained the situation and have had no reply.
I can’t fault the customer service when in store. Very helpful, friendly and listened to what I wanted.
The fitters fitted most of the carpet on the Tuesday but needed to come back the next day to finish off. No problem, but that then turned into the following day.
On that day I received a phone call that informed me that the carpet had been ordered incorrectly and was short. They didn’t have anymore of the carpet I ordered, but had one that looked the same but was actually thicker and they can fit that the next day.
I needed it fitted promptly as we need to move in so said ok. I went the following day to find a carpet that is noticeably different. This is really frustrating when I ordered the same carpet through the entire house. Not only is it different, it’s a different tone, blue grey toned rather than the warmer tone in the rest of the house. It looks really weird with the decoration/ furniture and it’s really upsetting after spending just shy of £2000.
I wasn’t there during the fitting and after visiting I’ve found the flooring in the kitchen has been damaged where they had left the doors after taking them off so I now have ripped flooring in my kitchen and a non matching carpet in the living room.
Not really what I was hoping for when moving into our new home.
July 11, 2025
Unprompted review
Reply from United Carpets & Beds - Hull Southcoates Lane
Good afternoon Genevieve, thank you for taking the time to leave feedback.
We are delighted to hear that you had a positive experience at our Southcoates store and that our team was able to provide you with great customer service.
However, we are disappointed to hear that there has been issues with the carpet you have ordered and had fitted.
We would like to hear more about your experience, please email customerservice@unitedcarpets.net with your details and any images you have, and a member of our team will be in contact.
Kind Regards
The United Team
Absolutely no pressure
I went to have a look when I was ready asked an assistant for help he help me through the options and gave me a price I wasn't quite ready so he gave me a quote no pressure to purchase at all went home thought about it went back purchased carpet underlay and fittings the lads came absolutely brilliant really happy
June 20, 2025
Unprompted review
Reply from United Carpets & Beds - Hull Southcoates Lane
Hello Andy, thank you for sharing how our Southcoates store did.
Its great to hear that you had such a positive in store experience with no pressure when visiting our Southcoates store.
We're so pleased that you're happy with your new carpets, have a fantastic day!
Value carpets underlay expensive and…
Value carpets underlay expensive and don't like the idea that it says fitted free but had to pay fitters when they came to fit so that means not fitted free, but due to a mistake on my behalf they did come back the next day and fit proper carpet
June 5, 2025
Unprompted review
Reply from United Carpets & Beds - Hull Southcoates Lane
Hello Paul,
Thank you for taking the time to leave feedback!
Regarding the fitting, the cost of the fitting would have been deducted from the total cost of your order in store if you purchased the same size underlay. The fitters are independent fitters and are paid directly at the point of fitting. But the cost has already been deducted from your charge in store.
If you have any queries or would like to double check your order the store will be happy to do this for you.
Kind Regards
The United Team
The staff where brilliant 👏 very…helpful
The staff where brilliant 👏 very helpful and friendly
May 12, 2025
Unprompted review
Reply from United Carpets & Beds - Hull Southcoates Lane
Hi Michael, thank you for taking the time to leave us such a kind review!
We're so pleased that our Southcoates store could meet your expectations and provide you with a brilliant and friendly service.
We look forward to assisting you again in the future, take care!
Good service fitters fine good job 😀
April 18, 2025
Unprompted review
Reply from United Carpets & Beds - Hull Southcoates Lane
Hi Angela, thank you for taking the time to leave feedback!
Its great to hear that our Southcoates store could meet your expectations and provide you with a 5 star service.
We hope to assist you again in the future, take care
Great service and fitting as always.
May 9, 2025
Unprompted review
Reply from United Carpets & Beds - Hull Southcoates Lane
Thank you for taking the time to leave us your feedback and for your kind words.
From all the team at United Carpets and Beds.
Really quick work very well placed
Really quick work very well placed, polite and clean throughout
March 20, 2025
Unprompted review
Reply from United Carpets & Beds - Hull Southcoates Lane
Hi Sara, thank you for taking the time to share how our Southcoates store did.
We're so pleased that they could make your experience with us a positive one.
We hope to assist you again, have a fantastic day!
Might not be able to get what they purchased
Unable to get the mattress I ordered was out of stock but needed the mattress for guests so was replaced with a higher quality one as a good will gesture at no extra cost so very pleased
March 21, 2025
Unprompted review
Reply from United Carpets & Beds - Hull Southcoates Lane
Hi Sharon, thank you for taking the time to leave a review!
We're so pleased that our Southcoates store could meet your expectations and provide you with a positive experience.
We hope that you love your new mattress, take care!
Very helpful in branch converting our…
Very helpful in branch converting our measurements over for the correct size. Gave all the information around delivery and how much fitting would cost.
When the guys came to lay my lino they did a fantastic job for the price of £40.
I would definitely use united carpets again in the future.
April 18, 2025
Unprompted review
Reply from United Carpets & Beds - Hull Southcoates Lane
Hello Mark, thank you for taking the time to leave such a kind review!
We're so pleased that our Southcoates store could meet your expectations and provide you with a fantastic service.
We look forward to assisting you again in the future, take care!
Excellent service prices carpets excellent…
Excellent prices carpets excellent quality fitters great done stairs and landing and 2 bedrooms very professional and friendly. Would definitely use again thankyou 😄👍
March 21, 2025
Unprompted review
Reply from United Carpets & Beds - Hull Southcoates Lane
Hello, thank you for taking the time to leave us a review!
We're so pleased to hear that our Southcoates store was able to meet your expectations and provide you with an excellent service with excellent prices.
We hope to assist you again in the future, take care!
Carpet supply and fitting
The help,service and fitting were very good with all the staff very helpful
April 8, 2025
Unprompted review
Reply from United Carpets & Beds - Hull Southcoates Lane
Hi Michael, thank you for taking the time to leave us a review!
Its great to hear that our Southcoates store was able to meet your expectations and provide you with a 5 star experience.
We hope that we get the opportunity to assist you again in the future.
All The Best
The United Team
Reply from United Carpets & Beds - Hull Southcoates Lane
Hi Ben, thank you for taking the time to leave us a review!
We're so pleased that our Southcoates store could meet your expectations and provide you with a positive service.
We hope that we can assist you again in the future, take care!
Very good quality carpets
Carpet is lovely and good quality the fitting was very good very happy with it.Very friendly service Thank you.
March 10, 2025
Unprompted review
Reply from United Carpets & Beds - Hull Southcoates Lane
Hi Mrs A Agar, thank you for taking the time to leave us a review!
We're so pleased that our Southcoates store was able to meet your expectations and make your experience with us a positve one.
We hope that we can assist you again in the future, take care!
I had a hassle free experience at…
I had a hassle free experience at United carpets, friendly service with a smile.I have bought from there in the past and always had very good service.
April 10, 2025
Unprompted review
Reply from United Carpets & Beds - Hull Southcoates Lane
Hi Maxine,
Thankyou for leaving us a 5 star review.
We are happy to hear that you have returned to United Carpets and once again had a great experience.
We look forward to assisting you with your next project.
All the best,
United Carpets & Beds Hull Southcoates
Mo's review
They were on time and efficient , removed my old bed and took all the wrapping of new bed and headboard and polite and helpful . The bed and mattress is the most comfiest bed I have ever slept in thankyou United Beds your employee in the Hull branch recommended it to me and he was right
March 12, 2025
Unprompted review
Reply from United Carpets & Beds - Hull Southcoates Lane
Hi Maureen, thank you for taking the time to leave us a review!
We're so pleased that our Southcoates store and bed delivery team could meet your expectations and provide you with a quick and efficient service.
We hope that you love your new bed, have a fantastic afternoon!
Absolutely awful young kid who answers…
Absolutely awful young kid who answers the phone doesn’t have a clue and cannot answer any questions. We were promised our carpet would be in stock and fitted within a week we waited 4 weeks for half of it to be done now we are on the 6th week of waiting for the landing to be done. if you want a new carpet without waiting 6 weeks do not use this company!!! They tell you anything to make you buy it !!! staff are not the most polite over the phone either
February 4, 2025
Unprompted review
Reply from United Carpets & Beds - Hull Southcoates Lane
Good afternoon Ellie, thank you for taking the time to leave us a review!
We're disappointed to hear that your experience with our Southcoates store hasn't been a positive one. We would like to hear more about the service you have recieved. Please email customerservice@unitedcarpets.net with your details and a member of our team will be in contact.
Kind Regards
The United Team
Very helpful from Johno coming to…
Very helpful from Johno coming to measure up for us to Nick taking old floor up and laying new. Great service throughout.
March 5, 2025
Unprompted review
Reply from United Carpets & Beds - Hull Southcoates Lane
Hi Stella, thank you for taking the time to leave us a review!
We're so glad that our Southcoates team could provide you with such a great service throughout.
We hope to assist you again in the future, have a fantastic day!
Great company
We have purchased Laminate. Lino and underlay/ carpets fron United carpets southcoates Lane a few times and never had a problem good salesmen also good fitters .Not forgetting great prices Well done to all thank you.
January 16, 2025
Unprompted review
Reply from United Carpets & Beds - Hull Southcoates Lane
Hi John, thank you for taking the time to leave us a review!
We're so pleased to hear that our Southcoates store and independent fitters could meet your expectations and provide you with a positive service. We hope you love your new Vinyl, have a fantastic afternoon!
Really helpful friendly staff
Really helpful friendly staff. I felt that the advice and suggestions were given for the best outcome for me and not just for the sale. I love my new carpets
February 10, 2025
Unprompted review
Reply from United Carpets & Beds - Hull Southcoates Lane
Hi Donna, thank you for taking the time to share with us how our Southcoates store did!
We're so pleased to hear that they could meet your expectations and make your experience with us a positve one.
We hope to assist you again in the future, take care!
Great carpets at an reasonable price…
Great carpets at an reasonable price ,very friendly helpful staff, great carpet fitters
February 13, 2025
Unprompted review
Reply from United Carpets & Beds - Hull Southcoates Lane
Hi Kirsty, thank you for taking the time to leave our Southcoates store a review!
We're so glad our in store team and independent fitters could meet your expectations and make your experience with us a positve one.
We hope to assist you again in the future!
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