Always get great service & find exactly what I'm looking for at a good price. Never wait to long for fitting. Good choice of products with range of prices.
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See what reviewers are saying
The staff in our Hull branch were excellent from our first visiting the shop to when the fitters left. They were knowledgeable and helpful while we chose our carpet and polite and efficient when booki... See more
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From the moment we walked into the store we were offered salient and pertinent advice & guidance- no mixed messages, no hard sell, no BS. No grey areas on costing or things that escalate so your out o... See more
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You were very patient with us when we had to our order on hold due to family/health problems. In addition you kindly held the price to the original quotation. In addition, the fitter did a very good... See more
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Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
Southcoates Lane, HU9 3AP, Hull, United Kingdom
- 01482 707191
4.5
Excellent
134 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
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Great quality carpets
Everyone is so helpful. Carpets are excellent quality and reasonably priced. Carpet fitters do a great job. Absolutely no complaints at all.
October 11, 2025
Unprompted review
Reply from United Carpets & Beds - Hull Southcoates Lane
Hi Toni, thank you for sharing your experience with us.
Its a pleasure to hear that our Southcote's store could meet your expectations and provide you with a 5 star service from start to finish.
We hope to assist you again in the future, have a great day.
4/5.
EDIT to reflect that the work was completed. We can now say we are back to being happy.
We initially were very happy with our experience. However, we have been trying to get the fitter to come and sort out the bumps left under the carpet. Unfortunately despite us contacting the store 3 times via phone and visiting once we have been promised the fitter would call every time. Of course they haven’t and the store have not chased it. So we cannot recommend due to lack of after support - it hasn’t been down a month… and no we will have to pay out of pocket to get sorted.
October 16, 2025
Unprompted review
Reply from United Carpets & Beds - Hull Southcoates Lane
Good afternoon Lois, thank you for taking the time to leave a review.
I have just spoken to our Southcoates store and they can't seem to find you in their system, please email customerservice@unitedcarpets.co.uk with your details so we can look into this and get any issues rectified for you.
Kind Regards
The United Team
Great service as usual
Great service as usual. Been using them for many years.
September 29, 2025
Unprompted review
Reply from United Carpets & Beds - Hull Southcoates Lane
Hi Helen, thank you for sharing how our our Southcoates store did.
We're so pleased the team could continue to provide you with a great service.
Thank you again for again for the recommendation, have a wonderful day.
Friendly Knowledgeable Staff,Reasonably…
Friendly Knowledgeable Staff,Reasonably priced Carpets.Fitted on Time and Quality of Workmanship....excellent.
August 15, 2025
Unprompted review
Reply from United Carpets & Beds - Hull Southcoates Lane
Hi Robert, thank you for sharing how our Southcoates store did.
Its a pleasure to hear that the team could provide you with a friendly and knowledgeable service that met your expectations.
We hope to get the opportunity to assist you again with any future projects, take care.
Very pleased with our experience.
You were very patient with us when we had to our order on hold due to family/health problems. In addition you kindly held the price to the original quotation.
In addition, the fitter did a very good job and we are so pleased with the result.
We plan to have the same carpet when we refurbish our master bedroom and living room after christmas.
October 24, 2025
Unprompted review
Reply from United Carpets & Beds - Hull Southcoates Lane
Hi Jeff, thank you for taking the time to leave a review.
We're so pleased our Southcoates team could meet your expectations and provide you with a 5 star service that accommodated to your needs and circumstances.
Thank you again for the recommendation, we hope to assist you again in the future.
Fantastic people so helpful and very…
Fantastic people so helpful and very good at their job. Gave me time and date for carpet to be fitted. Looks amazing.
September 22, 2025
Unprompted review
Reply from United Carpets & Beds - Hull Southcoates Lane
Hi Marion, thank you for sharing how our Southcoates store did.
Its great to hear that the team could make your experience with us a positive one.
We hope that you love your new carpet, take care.
Very friendly and helpful
Very friendly and helpful, sales team were great and the fitters very professional.
September 15, 2025
Unprompted review
Reply from United Carpets & Beds - Hull Southcoates Lane
Hi Shaun, thank you for your kind review.
We're so pleased our Southcoates store could meet your expectations and provide you with a 5 star service.
We hope to assist you again in the future, take care.
Friendly staff
Friendly staff, who didn't hassle us, but helped with speedy calculations when I asked. Prices are good, fitted the day we wanted by friendly fitters, so great all round experience!
August 26, 2025
Unprompted review
Reply from United Carpets & Beds - Hull Southcoates Lane
Hello, thank you for sharing how our Southcoates store did.
Its a pleasure to hear that the team could provide you with a great service and you're happy with the finished results.
We hope to assist you again in the future, have a wonderful day.
most plesent staff
very helpful staff need it fast and they sorted it for me
August 15, 2025
Unprompted review
Reply from United Carpets & Beds - Hull Southcoates Lane
Hello Tracey, thank you for sharing how our Southcoates store did.
We're so pleased to hear that you're happy with the service that you recieved.
We hope to assist you with any future projects. Take care!
Love this carpet shop
Love this carpet shop. Loads to choose from staff are friendly and knowledgeable. Great prices would not hesitate to recommend.
September 1, 2025
Unprompted review
Reply from United Carpets & Beds - Hull Southcoates Lane
Hello Mandy, thank you for taking the time to leave such kind feedback.
We're so pleased to hear that you were satisfied with the variety of products and the prices in our Southcoates store.
Thanks again for the recommendation, have a wonderful day.
Reply from United Carpets & Beds - Hull Southcoates Lane
Hi Mike, thank you for taking the time to leave feedback.
We're so pleased that you're happy with the service you recieved from our Southcoates store.
We hope to assist you again in the future, take care.
Reply from United Carpets & Beds - Hull Southcoates Lane
HI Paula, thank you for taking the time to leave a review.
We're so glad our Southcoates store could provide you with a good all round service.
Thank you again for the recommendation, have a fantastic day.
Put me down for a first appointment to…
Put me down for a first appointment to fit my carpet by dinner time (12ish) heard nothing so rung the shop for them to apologise that a fitter had let them down... so why not ring me to tell me this ? Told them I had to go out for 3 for an appointment so needed to know when they was coming to be told I'll ring the others and get back to you straight away, yet again nothing until the carpet fitters themselves rung an hr later to say they was on their way . Carpet fitters brilliant 5* however shop after customer service stinks.
August 18, 2025
Unprompted review
Reply from United Carpets & Beds - Hull Southcoates Lane
Good afternoon Jo, thank you for leaving feedback.
We're sorry to hear that there was a lack of communication from our Southcoates store regarding your fitting time slot. We appreciate all feedback and use it improve our service.
However we're so glad to hear that the fitter did a brilliant job and that you're happy with the finished results.
Thanks again for taking the time to contact us
The United Team
Great choice in carpets and great value…
Great choice in carpets and great value for money!
August 14, 2025
Unprompted review
Reply from United Carpets & Beds - Hull Southcoates Lane
Hello Rachel, thank you for taking the time to leave a review.
Its great to hear that our southcoates store could meet your expectations with their wide variety of carpets and great service.
Thanks again for the recommendation, have a fantastic day.
Terrible, expensive and very poor aftersales!
In store i asked for a good underlay!! the carpet rollend i picked felt good quality and cost £160 with free fitting!! after paying for carpet,underlay, grippers and a strip for the door ( which was no good and fitters took back) the total was £348! this was for a bedroom 11ft by 8! the carpet feels like theres no underlay under and your walking on floorboards? but the fitters said you have an upgraded underlay as they used mine on a previous job by mistake? The carpet became very saggy, i could called the shop 5 times to complain about the underlay and sagging, and explained wardrobes were getting delivered and fitted a couple of days later!! it took over a week later and ended up writing a bad review on facebook before anyone acted and sent the fitters back, bu this time it was too late to be able to take it up and put a better underlay under as wardrobes were fitted! Would i buy from here again? ABSOLUTELY NOT!! terrible service!!
August 11, 2025
Unprompted review
Reply from United Carpets & Beds - Hull Southcoates Lane
Good afternoon Lisa, thank you for leaving feedback.
I have spoken to our Southcoates store and they cant seem to find you on there system. Please could you email customerservice@unitedcarpets.net with your details so our team can escalate this further.
Kind Regards
The United Team
Poorly fitted carpet
Supposed to come and sort out badly fitted carpet, never showed up.
Very poor after sales.
Completely disinterested in customers once you have paid
No they haven't replaced it, no they don't answer the telephone and No I am not happy about any of their service, unbelievable
Sent email to their customer service, one week later, no reply
August 26, 2025
Unprompted review
Reply from United Carpets & Beds - Hull Southcoates Lane
Good afternoon Sue, thank you for your feedback.
After speaking with the store, we now believe all issues have been rectified, and a new piece of carpet has been fitted, and you are happy with the final result.
If you need any further assistance, please don't hesitate to email customerservice@unitedcarpets.net, and our team will be more than happy to help.
Kind Regards
The United Team
Carpet was stained and poorly fitted
Carpet was stained and poorly fitted , door strip missing, fitter never showed up next as promised , complained nxt day, fitter failed to show again, wasted day of anual leave, complained again , tried to remove stain but failed, this went on several weeks before resolved, would never use again !!
August 2, 2025
Unprompted review
Reply from United Carpets & Beds - Hull Southcoates Lane
Good afternoon Jo, thank you for your feedback.
We apologise for the service you recieved from our independent fitter. This fitter is no longer affiliated with this store.
After speaking with the store, we now believe a new piece of carpet has been fitted, and you are happy with the final result.
If you need any further assistance, please don't hesitate to email customerservice@unitedcarpets.net, and our team will be more than happy to help.
Kind Regards
The United Team
Don't bother
Don't bother, they offer reparations on here in reply, then ghost you.
August 27, 2025
Unprompted review
Reply from United Carpets & Beds - Hull Southcoates Lane
Hi Lee,
Thankyou for your review.
Our customer service team cannot find a record of your email.
If you email the team on customerservice@unitedcarpets.net they will be able to escalate your complaint.
If you need any further assistance please let me know.
Kind regards
The United Team
Carpet lovely and well fitted
Carpet lovely and well fitted, thank you
July 23, 2025
Unprompted review
Reply from United Carpets & Beds - Hull Southcoates Lane
Hello, we appreciate you taking the time to leave our Southcoates store feedback.
We're so pleased that you're happy with your new carpets.
We hope you visit us again in the future!
Great service and cheap quality products!
We first went to this store after shopping around so much online at otherstores. Then we came across this gem.
When we went to the store we weren't bombarded with help but we werr initially given space to browse before being approached. Exactly how I like.
We found a carpet we liked, we got the deal and got it installed when we needed it.
Great experience all around from management to staff. 😊
June 28, 2025
Unprompted review
Reply from United Carpets & Beds - Hull Southcoates Lane
Hi Ben, thank you for taking the time to leave us a review.
Its fantastic to hear how our Southcoates store could meet your expectations and provide you with such a positive in store experience.
We hope you love your new carpet, have a fantastic day.
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