United Carpets & Beds - Kirkby Reviews 

184
TrustScore 4.5 out of 5

4.7

Low Moor Road, NG17 7LH Kirkby in Ashfield, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Wonderful service from start to finish. The Sales team were all very knowledgeable, they listen to what I wanted but also gave their opinion, which was very welcome. The fitting was also spot on, he c... See more

Company replied

Rated 3 out of 5 stars

I was really happy with the service within the shop, including the first initial appointment. Staff have always been friendly and very helpful. What hasn't been so great has been the fitting. Desp... See more

Company replied

Rated 5 out of 5 stars

We recently had a new stair carpet and herringbone floor fitter to the hallway. The staff went above and beyond and customer service was second to none. Nothing was too much trouble. My hallway looks... See more

Company replied

Rated 5 out of 5 stars

Excellent service.... Had my whole house fitted with new carpet, laminate floor, and luxury vinyl tiles and what an amazing job i had done by the fitters at United Carpets Jamie went above and beyon... See more

Company replied


Company details

  1. Carpet Store
  2. Bedroom Furniture Store
  3. Flooring Store
  4. Furniture Store
  5. Living Room Furniture Store
  6. Mattress Store

Written by the company

United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.

The United Way!

Written by the company

FREE Samples
Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
FREE Measure & Estimate
We can expertly measure your room and provide an accurate estimation of cost.
Interest FREE Credit
0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.

Value for money

That's our promise

That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!

Contact info

  • Low Moor Road, NG17 7LH, Kirkby in Ashfield, United Kingdom

  • 01623 722800

4.7

Excellent

TrustScore 4.5 out of 5

184 reviews

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No recent history of asking for reviews

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4.7

All reviews

(184)

1,911 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service

Excellent service, highly recommended,, from choosing what carpet to have through to fitting.

May 15, 2025
Unprompted review
United Carpets & Beds - Kirkby logo

Reply from United Carpets & Beds - Kirkby

Hi, thank you for taking the time to leave us feedback!

Its great to hear that our Kirkby store could meet your expectations and provide you with an excellent service.

We hope you love your new carpets, we hope to assist you on any projects you may have in the future!

Rated 4 out of 5 stars

Buying a new bed....

I was long overdue buying a new bed, went to the bright lights (reatail parks), and the local 80% off (the screws for the headboard). Bed shop. Then remembered United carpets...
So here goes:
1) the young salesman at kirkby in Ashfield was 100%. He got bored of me trying all the beds 3 times, then went sat down. Cool.
2) communication, 100%, you could soft boil an egg with the delivery time they set.
3) the delivery driver, respectful, courteous and efficient. 100% too
4) the end product.....
At first I felt it was a bit different from the one I eventually tried in the shop.
But, after 6 months now, I am very happy with a well built quality product, that still smells new.

Overall.
Only gave 4 stars, as I never give 10 out of 10, that's boring..
Thank you United carpets and beds, I will be back....

March 6, 2025
Unprompted review
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Reply from United Carpets & Beds - Kirkby

Hi Peter, thank you for taking the time to leave such kind feedback!

We're so pleased to hear that our Kirkby store and beds delivery team could meet your expectations and make your experience a positve one.

We hope you love your new bed, and we hope to assist you again soon.

Rated 5 out of 5 stars

Could not do to much for us and even…

Could not do to much for us and even gave me help and carry the carpet and put it in my car.

April 17, 2025
Unprompted review
United Carpets & Beds - Kirkby logo

Reply from United Carpets & Beds - Kirkby

Hi Ian, thank you for leaving us feedback.

We're so pleased that our Kirkby store could exceed your expectations and provide you with a 5 star service.

We hope to assist you again in the future, have a fantastic day!

Rated 2 out of 5 stars

Please would want you to send the…

Please would want you to send the person who fix the bed to come and have a look at it, when raising the electric bed it raise from one side and I hand to use my hand in pulling it, please could you ask them to come and check it proper. It’s having an issue, I tried ringing and no one picked the call.

May 14, 2025
Unprompted review
United Carpets & Beds - Kirkby logo

Reply from United Carpets & Beds - Kirkby

Good afternoon Victor, thank you for taking the time to leave us feedback.

We are disappointed to hear that you are having trouble with your new electric bed.

Please email customerservice@unitedcarpets.net and a member of our team will look into this and get this sorted for you as quickly as possible.

Kind Regards
The United Team

Rated 5 out of 5 stars

Absolutely superb

Absolutely superb, bobby dazzler,

April 18, 2025
Unprompted review
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Reply from United Carpets & Beds - Kirkby

Thank you for taking the time to leave us your feedback. We hope to see you again soon for your next project!

Rated 5 out of 5 stars

Fantastic from start to finish

The chap in the showroom was great, we worked a deal that suited us both on the hard wood flooring, the fitters arrived on time and was fantastic
I have used them for all my floor coverings and beds too
Deffo recommend

Quality firm

April 24, 2025
Unprompted review
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Reply from United Carpets & Beds - Kirkby

We are so pleased you enjoyed your visit to United Carpets and Beds Kirkby and that the team were able to help you find exactly what you were looking for. Thanks

Rated 5 out of 5 stars

Fantastic from start to finish!

From start to finish we received nothing but excellent service from the guys at United Carpets Kirkby in Ashfield
Gary was so so patient and informative when it came to choosing our new flooring.
We went into the shop twice before actually going ahead with the purchase. I went back and forth between colours and choices and he literally didn’t blink an eye. Just the kind of reception you’d like when you’re feeling a little indecisive.
The two gents that came out to measure up and assess were amazing, and I’m so glad they were the ones that actually ended up prepping and fitting our flooring.
It was a costly job and one that we had been considering doing for the last 3 years but we couldn’t be happier with the end result and would 100% recommend to any of our friends and family.

April 11, 2025
Unprompted review
United Carpets & Beds - Kirkby logo

Reply from United Carpets & Beds - Kirkby

Dear Sophie, thank you for your kind feedback. Our team take a great deal of pride in ensuring that every customer has a great experience so it is great to hear that you are happy with the service.

Your kind comments will be passed onto management.

Thank you

United Carpets and Beds

Rated 5 out of 5 stars

Good knowledge of products friendly service

Good knowledge of products, very helpful staff
Have recommended united to friends , 2 of these friends have now purchased carpets from united and have been extremely pleased with customer service and carpets

April 3, 2025
Unprompted review
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Reply from United Carpets & Beds - Kirkby

Hello Linda, thank you for taking the time to leave us such kind feedback!

We're so pleased to hear that our Kirkby store went above and beyond to ensure your expectations were met.

Thanks again for the recommendation, we look forward to your next visit with us, take care!

Rated 5 out of 5 stars

Excellent service good quality flooring

Excellent service good quality flooring

April 25, 2025
Unprompted review
United Carpets & Beds - Kirkby logo

Reply from United Carpets & Beds - Kirkby

Hello Mr Griffiths, thank you for taking the time to leave us a review!

We're so pleased to hear that our Kirkby store was able to provide you with an excellent service that met your expectations.

We hope to assist you again in the future, take care!

Rated 5 out of 5 stars

Brilliant vinyl for the conservatory

Brilliant vinyl for the conservatory - in the sale and still received my blue light card discount on top - fabulous- great fitter really pleased with the new look

April 28, 2025
Unprompted review
United Carpets & Beds - Kirkby logo

Reply from United Carpets & Beds - Kirkby

Hi V Parsons, thank you for taking the time to leave us a review!

We're so pleased that our Kirby store could meet your expectations and provide you with a brilliant service.

We hope to assist you again in the future, take care!

Rated 5 out of 5 stars

Brilliant

Brilliant, was looked after well and pleased with the product purchased. Well done to you all. We purchased artificial turf and we are more than happy with our purchase. Once again Thankyou. Will definitely visit again when the needs be.

March 14, 2025
Unprompted review
United Carpets & Beds - Kirkby logo

Reply from United Carpets & Beds - Kirkby

Hi Jason, thank you for taking the time to leave us feedback!

We're so pleased that our Kirkby store could meet your expectations and provide you with a brilliant service.

We look forward to your next visit with us, take care!

Rated 5 out of 5 stars

Sooooo helpful

Sooooo helpful. Brilliant service. Thank you for making that as pain free as possible

April 16, 2025
Unprompted review
United Carpets & Beds - Kirkby logo

Reply from United Carpets & Beds - Kirkby

Hello Martin, thank you for taking the time to leave us a review!

Its so great to hear that our Kirkby store could provide you with such a brilliant service.

We hope that we get the opportunity to assist you again in the future, take care!

Rated 5 out of 5 stars

This is our third carpet installation

This is our third carpet installation, good prices and a good service friendly and polite fitters would recommend and would use again

March 17, 2025
Unprompted review
United Carpets & Beds - Kirkby logo

Reply from United Carpets & Beds - Kirkby

Hello Geoff, thank you for taking the time to leave us a review!

We're so pleased that our Kirkby store could meet your expectations and provide you with a friendly, positive service.

We hope to assist you again in the future, take care!

Rated 5 out of 5 stars

Always a get service

Always a get service. Very friendly and professional.only place I use.

April 4, 2025
Unprompted review
United Carpets & Beds - Kirkby logo

Reply from United Carpets & Beds - Kirkby

Hi, thank you for taking the time to leave us a review!
We're so pleased that our Kirby store could meet your expectations and provide you with a positive service.
We look forward to your next visit with us, take care!

Rated 5 out of 5 stars

Great carpet shop

Great staff. Knowledgeable and patient! I have used them numerous times including vinyl, carpet and laminate flooring.

January 9, 2025
Unprompted review
United Carpets & Beds - Kirkby logo

Reply from United Carpets & Beds - Kirkby

Hello Sarah, thank you for taking the time to leave us a review!
We're so glad our Kirkby store can continue to meet your expectations and provide you with a positive service.
We hope to see you again soon, take care!

Rated 5 out of 5 stars

The staff was very helpful in helping…

The staff was very helpful in helping choose my stair carpet they didn't try to Push me towards a more expensive one and didn't mind when I had to change fitting date I've used this company before and Will do again

February 23, 2025
Unprompted review
United Carpets & Beds - Kirkby logo

Reply from United Carpets & Beds - Kirkby

Hello Katheryn, thank you so much for leaving such a kind review!
We're so glad that our Kirkby store could help you find the right stairs carpet for you and your home.
We look forward to assisting you again in the future, take care!

Rated 5 out of 5 stars

Highly satisfied

Everyone who dealt with us from walking into your store, dealing with the gentleman who came to measure up and the two fitters was very helpful and very courteous.

February 15, 2025
Unprompted review
United Carpets & Beds - Kirkby logo

Reply from United Carpets & Beds - Kirkby

Hello, thank you for taking the time to leave us a review!
We're so pleased that our Kirby store could meet your expectations and provide you with such helpful service.
We hope to assist you again in the future, take care!

Rated 5 out of 5 stars

Quality service

Jo, was really friendly, hard working lovely lad,

March 7, 2025
Unprompted review
United Carpets & Beds - Kirkby logo

Reply from United Carpets & Beds - Kirkby

Hello Karl, thank you for taking the time to leave our Kirkby store feedback!
We're so glad they could make your experience with us a positive one.
We hope to get the opportunity to assist you again in the future, have a fantastic afternoon.

Rated 5 out of 5 stars

I went into the Kirkby in Ashfield…

I went into the Kirkby in Ashfield store to browse for carpet for my new home. What I liked the best was that no one immediately pounced on you. They allowed me to look as my leisure then find someone when I was ready. The sales assistant was really friendly and knew their business. They were really helpful and couldn’t do enough to ensure I was happy. The fitters were also brilliant they did a fantastic job and fitted me in so that that I could get moved into my new home. Could not fault anything.

January 13, 2025
Unprompted review
United Carpets & Beds - Kirkby logo

Reply from United Carpets & Beds - Kirkby

Hi Gail, thank you for taking the time to leave us such a kind review!
We're so pleased to hear that our Kirby store and independent fitters was able to meet your expectations and provide you with a positive service. We hope you love your new carpet, and hopefully we will see you again in the future!

Rated 5 out of 5 stars

Very happy customer, would definitely recommend

The staff were not pushy and gave me space to browse the selection of beds. When I required assistance the staff were very helpful and knowledgable; they provided me with advice on the best mattress for my child and also advised me on the current offers and bed packages for myself so that I was getting the best value for money.
I was very happy with my experience and would recommend to others. I have also been back since to purchase a rug for my living room, and the young man was very helpful and kept getting the rugs down from the display for me to properly view on the floor. He didn't make me feel like I was being an inconvenience.

March 1, 2025
Unprompted review
United Carpets & Beds - Kirkby logo

Reply from United Carpets & Beds - Kirkby

Hi Heather, thank you for taking the time to leave us such a kind review!
We're so pleased to hear that our Kirkby store was able to meet your expectations making your experience with us a positive one.
Thanks again for the recommendation, we hope to see you again soon, take care!

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