Wonderful service from start to finish. The Sales team were all very knowledgeable, they listen to what I wanted but also gave their opinion, which was very welcome. The fitting was also spot on, he c... See more
Company replied
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I was really happy with the service within the shop, including the first initial appointment. Staff have always been friendly and very helpful. What hasn't been so great has been the fitting. Desp... See more
Company replied
We recently had a new stair carpet and herringbone floor fitter to the hallway. The staff went above and beyond and customer service was second to none. Nothing was too much trouble. My hallway looks... See more
Company replied
Excellent service.... Had my whole house fitted with new carpet, laminate floor, and luxury vinyl tiles and what an amazing job i had done by the fitters at United Carpets Jamie went above and beyon... See more
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Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
Low Moor Road, NG17 7LH, Kirkby in Ashfield, United Kingdom
- 01623 722800
4.7
Excellent
184 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good company
Item arrived on time, delivery guy unwrapped it and took it into bedroom. All good and bed is lovely and comfy. Good experience, would use company again
February 21, 2025
Unprompted review
Reply from United Carpets & Beds - Kirkby
Hi Jackie, thank you for taking the time to share with us how our Kirkby store did!
We're so glad they could make your experience with us a positve one. We hope you love your new bed, take care!
Reply from United Carpets & Beds - Kirkby
Hello Kevin, thank you for taking the time to share with us how our Kirkby store did!
We're so glad to hear that your satisfied with the service you recieved.
We hope to see you again in the future, take care!
Great experience
Really easy, good choice, no pushy sales, great deals, excellent quality and quick installation with two friendly fitters.
January 7, 2025
Unprompted review
Reply from United Carpets & Beds - Kirkby
Hi Scott, thank you for taking the time to leave us a review!
We're so pleased to hear that our Kirkby store could meet your expectations and provide you with a positive service!
We hope to see you again in the future, take care!
Very good service
January 16, 2025
Unprompted review
Reply from United Carpets & Beds - Kirkby
Hi Robert, thank you for taking the time to leave us such a positive review!
Unfortunately the roll end we purchased…
Unfortunately the roll end we purchased had the wrong measurements so did not fit. Having dragged it upstairs and unfolding before the mistake was noticed. We then had to fold it up and take it back. Was kind of shocked when you still charged us the £26 increase for the next carpet as it was your mistake not mine. Honestly thought you would have waived that amount for the inconvenience
December 14, 2024
Unprompted review
Reply from United Carpets & Beds - Kirkby
Good afternoon, thank you for taking the time to leave us feedback! We're sorry to hear that our Kirkby store didn't meet your expectations. We would like to hear more about your experience, please email customerservice@unitedcarpets.net at your earliest convenance, so we can try and turn your experience around.
Kind Regards
The United Team
Happy with my purchase great quality…
Happy with my purchase great quality convenience of interest free credit is great. Only minor issues was fitter was over 2hrs late but did a great job at actual fitting
December 13, 2024
Unprompted review
Reply from United Carpets & Beds - Kirkby
Hi, thanks for taking the time to leave us a review! We're so glad to hear that you're happy with your purchase from United Carpets and Beds Kirkby. We hope to see you again in the future, take care!
Nice carpet just not great fitting
The fitting although at first sight looked ok it was not excellent. The carpit has come up a bit off the stairs and the door gripper was not attached ro the floor.
December 21, 2024
Unprompted review
Reply from United Carpets & Beds - Kirkby
Good afternoon Cheryl, thank you for taking the time to leave us a review! We're disappointed to hear that your experience you had with our Kirkby store could of been better. We would like to hear more about your experience please email customerservice@unitedcarpets.net at your earliest convenience so we can turn your experience around for you.
All the Best
The united Team
Quality carpets / viynl
Bar original fitter making mess new carpet fitting & incurring cost due breaking aerial ! Never had issue quality carpet from United or two fitter came to sort prior issue .thanks kindly to them
December 11, 2024
Unprompted review
Reply from United Carpets & Beds - Kirkby
Hi Tracy, thank you for sharing with us how our Kirkby store did! We're so glad they could make your experience a positive one, take care!
Excellent carpets
I always get my carpets from here you can't beat the price there really good would recommend 100%
December 16, 2024
Unprompted review
Reply from United Carpets & Beds - Kirkby
Hello Julia, thank you for taking the time to leave us such a kind review! Its so nice to hear that you're a returning customer of ours, we'll look forward to seeing you next time, thanks again for the recommendation!
The assistant was very helpful in…advising on quality of carpets and which would arrive before Christmas
The assistant was very helpful in getting us a carpet fitted before Christmas after our disapointment after the flooring we had ordered couldn’t be fitted after the fitters advised it would only last 6 months due to our floor being unlevel and they advised we had carpet instead
November 26, 2024
Unprompted review
Reply from United Carpets & Beds - Kirkby
Hello Christine, thank you so much for taking the time to leave us a review! We're so glad our Kirkby store could make your experience with us a positive one. We hope to assist you again in the future, have a great new year!
Excellent customer service from start…
Excellent customer service from start to finish. Joe who fitted my carpets was very friendly, worked quickly and even took my mattresses back upstairs lovely young man.
November 9, 2024
Unprompted review
Reply from United Carpets & Beds - Kirkby
Hi Tracey, thank you so much for taking the time to leave us a review! We're so glad to hear our Kirby store met your expectations and provided you with such a positive service. We hope you love your new carpets.
Excellent customer service all staff…
Excellent customer service all staff was very polite and helpful everything done to high standard in quick timescale
Thank you excellent
October 18, 2024
Unprompted review
Reply from United Carpets & Beds - Kirkby
Hi Hayley, thank you so much for taking the time to leave us a review! Its so good to hear that our Kirkby store provided you with such a high standard service. We hope to see you again in the future.
Great place for carpets
How Nic they were in shop when we picked the carpet we wanted for stairs and living room they let you know when they are on the way the fitters were such lovely lads friendly when there was a problem with the carpet it was dealt with straight away they returned a few days later fitted the carpet I was impressed with there honesty plus they were very apologetic but it got sorted and dealt with professionalism would go back to united carpets if I wanted more carpets well done boys for fitting they were quick and it looks fabulous
October 26, 2024
Unprompted review
Reply from United Carpets & Beds - Kirkby
Hi Ann, thank you so much for taking the time to leave us such a kind review! Its a pleasure to hear our Kirby store was able to provide you with such a quick and professional service. We're happy to hear that any issues were resolved straight away so it didn't effect you experience with us. We hope you love your new carpets!
Helpful and friendly advice when…
Helpful and friendly advice when choosing the carpet. The carpet fitting was fantastic and looks amazing. Very happy with the service.
October 14, 2024
Unprompted review
Reply from United Carpets & Beds - Kirkby
Hi Gary, Thanks for taking the time to share your experience! We strive for 100% satisfaction, and it is great to see you had such a positive service at United Carpets and Beds Kirkby-in-Ashfield.
Lovely friendly staff helped us choose…
Lovely friendly staff helped us choose our carpets and bed
September 7, 2024
Unprompted review
Reply from United Carpets & Beds - Kirkby
Mark Holland, we're glad to hear you enjoyed your visit. Have a fantastic afternoon!
Reply from United Carpets & Beds - Kirkby
Ms Melanie Wilson, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Very liable
Very liable. Turned up on time for the site survey. The carpet fitters got the job done in good time and it was good quality work
August 24, 2024
Unprompted review
Reply from United Carpets & Beds - Kirkby
Tony Hurley, thank you so much for your high rating! Thank you, and have a fantastic day!
Very professional service
Very professional service
Excellent job
Very happy
August 22, 2024
Unprompted review
Reply from United Carpets & Beds - Kirkby
Hi Sue
Thanks for taking the time to leave your kind feedback!
We hope to see you again soon for your next project -
All the Team at United Carpets and Beds Kirkby
Carpet is great.
Carpet is great.
Service was nearly a 5 star.
I visited the shop but was told the carpet I wanted was discontinued but to come back in two weeks to see the replacement, I did, to be told that it could be sourced elsewhere, which they did, fab!
The fitter was a misery, his apprentice (think that's who he was) was great. But the guy doing the fitting was grumpy, moaned and, if I'd let him, I'd have felt really awkward!
I didn't realise I had to remove the stair carpet but I offered to do it there and then but he growled not to.
Needs to work on his snarl, it's a bit off putting!
Anyway, fitting did a great job!
August 31, 2024
Unprompted review
Reply from United Carpets & Beds - Kirkby
HI Robina
Thanks for taking the time to leave us your feedback.
We will pass your feedback onto the store regarding the fitter but we hope to see you again soon.
Kind Regards
United Carpets and Beds Kirkby
Had the carpets laminate and Lino…
Had the carpets laminate and Lino fitted first time wasn’t very satisfied one bit,also it had looked liked my grandchildren had run through the house and wiped their dirty hands all over the walls,so manager was phoned and inspected the workmanship and agreed that it wasn’t up to standard so he sent another fitter which did an outstanding job, the quality and choice and pricing was great
August 27, 2024
Unprompted review
Reply from United Carpets & Beds - Kirkby
Thanks for taking the time to leave us your kind feedback.
We strive to make sure that every customer is 100% happy with their experience. On the rare occasion that something does go wrong our teams work very hard to ensure that issues are resolved quickly. On this occasion we're happy to see that the issues with the work of the independent fitter were resolved swiftly.
Thanks again for taking the time to contact leave your feedback and for shopping with United Carpets and Beds
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