Wonderful service from start to finish. The Sales team were all very knowledgeable, they listen to what I wanted but also gave their opinion, which was very welcome. The fitting was also spot on, he c... See more
Company replied
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I was really happy with the service within the shop, including the first initial appointment. Staff have always been friendly and very helpful. What hasn't been so great has been the fitting. Desp... See more
Company replied
We recently had a new stair carpet and herringbone floor fitter to the hallway. The staff went above and beyond and customer service was second to none. Nothing was too much trouble. My hallway looks... See more
Company replied
Excellent service.... Had my whole house fitted with new carpet, laminate floor, and luxury vinyl tiles and what an amazing job i had done by the fitters at United Carpets Jamie went above and beyon... See more
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Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
Low Moor Road, NG17 7LH, Kirkby in Ashfield, United Kingdom
- 01623 722800
4.7
Excellent
184 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
After shopping around we found this was…
After shopping around we found this was the best price for our money
friendly staff very helpfull
very happy with our new bed and carpet
August 15, 2024
Unprompted review
Reply from United Carpets & Beds - Kirkby
Hi Dorothy,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team able to get you a great price and love your new carpet and bed.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Kirkby
How I expect a company to be run.
They were very professional very helpful and a credit to the company.
July 1, 2024
Unprompted review
Reply from United Carpets & Beds - Kirkby
Hi Brian,
Thankyou for leaving us a 5 star review.
We are happy to hear that you received great service from the team and was able to advise you on our huge range of products.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Kirkby
Excellent from start to finish
Excellent from start to finish. Great customer service and delivered on time.
July 27, 2024
Unprompted review
Reply from United Carpets & Beds - Kirkby
Hi Steve,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great experience with the team able to deliver great customer service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Kirkby
United carpet team and delivery team…
United carpet team and delivery team great but under base cover ripped waiting for repair replacement or call
July 15, 2024
Unprompted review
Reply from United Carpets & Beds - Kirkby
Hi Steve,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store and delivery experience. If you email us at aftersales@unitedcarpets.net including your postcode and invoice number we will be able to chase this further.
All the best,
United Carpets & Beds Kirkby
Very efficient service and friendly…
Very efficient service and friendly phone contact. Lovely quality bed. Thank you.
July 5, 2024
Unprompted review
Reply from United Carpets & Beds - Kirkby
Hi Joyce,
Thankyou for leaving us a 5 star review.
We are happy to hear that you received great service from the team and that you love your new bed.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Kirkby
Fitted straight away made a great job…
Fitted straight away made a great job very reliable
May 15, 2024
Unprompted review
Reply from United Carpets & Beds - Kirkby
Thanks for taking the time to leave us your feedback and for you 5 star review.
We are happy to hear that you were happy with our in store sales team and the independent fitters.
We hope to see you again for your next project.
Reply from United Carpets & Beds - Kirkby
Hi Julie,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team able to get you a great price and our independent fitters delivering a professional service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Kirkby
Reply from United Carpets & Beds - Kirkby
Hi Rob,
Thankyou for leaving us a 5 star review.
We are happy to hear that you got a great price and love your new bed as well as getting free delivery!
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Kirkby
Bedroom carpet I purchased a bedroom carpet for my…
I purchased a bedroom carpet for my daughter. Was disappointed with the sales man who wanted to charge £200 for underlay and fitting on a £189 pound carpet that was advertised free fitting . Chose a different carpet which had everything included but was then charged £10 for glue! The fitters were great but we won’t be back.
April 23, 2024
Unprompted review
Reply from United Carpets & Beds - Kirkby
Hi Katherine,
Thankyou for leaving us a review.
We are disappointed to hear about your experience we offer a huge range of different carpet and underlay at a range of different price points.
If you have any further information please email us at aftersales@unitedcarpets.net where we will be able to investigate this further.
Kind regards
The United Team
Staff were brilliant and very…
Staff were brilliant and very knowledgeable on all the products
February 25, 2024
Unprompted review
Reply from United Carpets & Beds - Kirkby
Hi Linda,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team able to advise you on our huge range of products.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Kirkby
Excellent service
Excellent service. Great choice and I’m really happy with result. Superb service. Fitted on time and great communication throughout ., 10/10 months
June 4, 2024
Unprompted review
Reply from United Carpets & Beds - Kirkby
Hi Alison,
Thankyou for leaving us a 5 star review.
We are happy to hear that you received excellent service and communication from the team and that you had a great fitting experience with our indepndent fitters.
We look forward to assisting you again soon.
All the best,
United Carpets & Bed Kirkby
Good knowledgeable service with…
Good knowledgeable service with friendly staff
April 3, 2024
Unprompted review
Reply from United Carpets & Beds - Kirkby
Hi Dennis,
Thankyou for leaving us a 5 star review.
We are happy to hear you had a great in-store experience with the team delivering excellent service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Kirkby
Outstanding Customer Service
Joe has fitted my carpets before and he is absolutely amazing at what he does and Matt within the store has always been brilliant to deal with.
March 28, 2024
Unprompted review
Reply from United Carpets & Beds - Kirkby
Hi Ashley,
Thankyou for leaving us a 5 star review,
We are happy to hear that Matt was able to deliver excellent service in-store and Joe, our independent carpet fitter was once again able to deliver a professional serivce.
We look forward to assisting you again with your next project.
All the best,
United Carpets & Beds Kirkby
Very good service
Very good service, fitters did an exceptional job 😁 highly recommended
April 25, 2024
Unprompted review
Reply from United Carpets & Beds - Kirkby
Hi Dawn,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great fitting experience with the fitting team delivering great customer service and they will be delighted that you would recommend us.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Kirkby
Amazing service beautiful carpets thank…
Amazing service beautiful carpets thank u 🙏
April 24, 2024
Unprompted review
Reply from United Carpets & Beds - Kirkby
Hi,
Thankyou for leaving us a 5 star review.
We are happy to hear that you received great service from the team and love your new carpets!
We look forward to assisting you again with your next project.
All the best,
United Carpets & Beds Kirkby
Great customer service from initial…
Great customer service from initial enquiries, measuring up, purchasing and installation. Staff were very knowledgeable and able to advise on the best flooring type for my situation.
Following fitting I noticed a small issue and contacted the store. Shortly after the fitter was in touch to arrange a return visit where the issue was rectified quickly and to my satisfaction. Overall very happy with the store and the fitter who dealt with my purchase.
April 15, 2024
Unprompted review
Reply from United Carpets & Beds - Kirkby
Hi Sarah,
Thankyou for leaving us a 5 star review.
We are happy to hear that you received great customer service from our expert sales team and that our independent fitters were able to rectify any problems you may have.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Kirkby
Great service and experience
Really good service at the Kirkby branch, measured up for us booked that in to our convince. Good advice on underlay and what carpets they had to offer. The carpet fitter very good too nice and polite and did a great job . We love our new hallway and stairs carpet very good quality just what we was after . Thank you
March 13, 2024
Unprompted review
Reply from United Carpets & Beds - Kirkby
Hi Erika,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store and fitting experience with the team able to advise you on our huge range of flooring and that you love your new hallway and stairs carpet.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Kirkby
Good buying experience but scrutinise the fitting
The purchase experience in-store was great. The initial fitting however was very poor and within a few hours the carpet had rolls in it. We called the store and had a second fitter visit a few days later and he was excellent, removing lots of the excess carpet and explaining what was wrong with the initial fit. Wasn't ideal as we had new furniture too but the second fitter was able to make the changes without too much hassle.
March 28, 2024
Unprompted review
Reply from United Carpets & Beds - Kirkby
Hi Ian,
Thankyou for taking time to leave us a review.
We are happy to hear that you had a great in-store experience and that the independent fitting team was able to rectify the fitting for you.
We look forward to assisting you with your next project.
All the best,
United Carpets & Beds Kirkby
Good variety
Good variety, friendly and helpful staff. Excellent fitting team.
January 18, 2024
Unprompted review
Reply from United Carpets & Beds - Kirkby
Hi Bernard,
Thankyou for leaving us a review.
We are happy to hear that you had a great in-store and fitting experience with the team.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Kirkby
A great job from these guys
A great job from these guys. 2 fitters came to lay parquet floor. A long days work and a job well done. It looks great. Thank you.
February 7, 2024
Unprompted review
Reply from United Carpets & Beds - Kirkby
Hi Laurence,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great fitting experience with our fitting team.
We look forward to assisting you again soon
All the best,
United Carpets & Beds Kirkby
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