Wonderful service from start to finish. The Sales team were all very knowledgeable, they listen to what I wanted but also gave their opinion, which was very welcome. The fitting was also spot on, he c... See more
Company replied
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I was really happy with the service within the shop, including the first initial appointment. Staff have always been friendly and very helpful. What hasn't been so great has been the fitting. Desp... See more
Company replied
We recently had a new stair carpet and herringbone floor fitter to the hallway. The staff went above and beyond and customer service was second to none. Nothing was too much trouble. My hallway looks... See more
Company replied
Excellent service.... Had my whole house fitted with new carpet, laminate floor, and luxury vinyl tiles and what an amazing job i had done by the fitters at United Carpets Jamie went above and beyon... See more
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Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
Low Moor Road, NG17 7LH, Kirkby in Ashfield, United Kingdom
- 01623 722800
4.7
Excellent
184 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 48 hours
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Reply from United Carpets & Beds - Kirkby
Hi,
Thankyou for leaving us a 5 star review.
We are happy to hear you had a great fitting experience with the fitters able to provide a professional service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Kirkby
I've had two carpets from there last…
I've had two carpets from there last couple of months. Both perfect, my issue was with the fitters of the second carpet. I could hear them saying it didn't fit and the measurements weren't right. Then told me he had to go back to van to double check as he said if it does it will be a 'juster'and that I need to hope the person who cut it had left enough on it. When I tried to ask for reassurance he totally dismissed my concerns based on how he was talking. I actually nearly rang the store because I was worried. I had a joiner in at the time doing some doors in the next room, he came to inspect the carpet for me as he overheard them saying pretty much what I heard and believed they were having a little tiff about it. Carpet is beautiful though and cannot complain about the service at the store but I'll certainly express my preference not to have those fitters back next time, I wanted them to measure for the stairs but no way!
December 19, 2023
Unprompted review
Reply from United Carpets & Beds - Kirkby
Hi Carly,
Thankyou for taking time to leave us a review.
We are disappointed to hear that your fitting experience wasn't up to our usual high standard.
All of your feedback will be sent to store management for review. However we are happy to hear that you love your new carpet and received great customer service in-store.
We look forward to assisting you again with your stairs.
All the best,
United Carpets & Beds Kirkby
Reply from United Carpets & Beds - Kirkby
Hi,
Thankyou for taking time to leave us a 5 star review.
We are happy to hear that you received great service from the team at United Carpets & Beds Kirkby with quick and efficient fitting.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Kirkby
Fabulous service fabulous flooring
January 19, 2024
Unprompted review
Reply from United Carpets & Beds - Kirkby
Hi Tracy,
Thankyou for leaving us a 5 star review.
We are happy to hear that you received great service and that you love your new flooring.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Kirkby
Great quality and super price
Very easy.. no stress at all. Great price for a quality carpet and the gentlemen that laid it were very respectful of myself and my property. Will definitely be using them again.
December 22, 2023
Unprompted review
Reply from United Carpets & Beds - Kirkby
Hi Lyn,
Thankyou for leaving us a 5 star review.
We are happy to hear that you love your new carpet and that the fitters made fitting stress free! All the team love to hear such positive comments about our products and services.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Kirkby
Very friendly and helpful
We had our carpets fitted yesterday, very freindly and helpfull young man came to fit them. He did a wonderfull job, worked efficiently, would highly recommend. Thank you
January 8, 2024
Unprompted review
Reply from United Carpets & Beds - Kirkby
Hi Sophie,
Thankyou for leaving us a 5 star review.
We are delighted to hear that you had a great fitting experience from the team at United Carpets & Beds Kirkby and that your would recommend us!!
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Kirkby
5*Star all the way
5*Star all the way really done a fantastic job will use again
December 12, 2023
Unprompted review
Reply from United Carpets & Beds - Kirkby
Hi,
Thankyou for leaving us a 5 star review.
We are delighted to hear that you had a great experience at United Carpets & Beds Kirkby and love your new flooring.
We look forward to assisting you again with your next project.
All the best,
United Carpets & Beds Kirkby
Knowledgeable staff
Knowledgeable staff, fantastic range, excellent fitters.
December 15, 2023
Unprompted review
Reply from United Carpets & Beds - Kirkby
Hi Stephen,
Thankyou for leaving us a 5 star review.
We are delighted to hear that you had a great experience at United Carpets & Beds Kirkby with our expert sales and fitting team.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Kirkby
Great experience
Top staff, really helpful and easy to deal with. Great quality carpets and beds with plenty of choice. The carpet fitters do a great job too.
December 4, 2023
Unprompted review
Reply from United Carpets & Beds - Kirkby
Hi Duncan,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team at United Carpets & Beds Kirkby and that you had a large range of carpets to choose from as well as a great fitting experience.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Kirkby
Staff were very polite and helpful…
Staff were very polite and helpful without being pushy at all. Options for delivery were explained in full and the transaction was smooth and quick. Thank you!
There was a minor fault with need but nothing that affected its construction really, so I didn’t raise this with them.
January 2, 2024
Unprompted review
Reply from United Carpets & Beds - Kirkby
Hi Shaun,
Thankyou for leaving a 5 star review.
We are delighted to hear that you had a great in-store experience with our expert sales team who was able to explain all of your options regarding delivery and payments.
If you would like an inspection on any faults with the product the store will be more than happy to come out and rectify any problems you have.
Once again thankyou for taking time to leave us a review.
All the best,
United Carpets & Beds Kirkby
Excellent service...
Excellent service.... Had my whole house fitted with new carpet, laminate floor, and luxury vinyl tiles and what an amazing job i had done by the fitters at United Carpets
Jamie went above and beyond to get the guys booked in and cannot thank him enough highly recommended 5 star service from start to finish thank you so much.
December 16, 2023
Unprompted review
Reply from United Carpets & Beds - Kirkby
Hi Frances,
Thankyou for leaving us a 5 star review.
We are delighted to hear that you received excellent service from United Carpets & Beds Kirkby and that they was able to fit your whole house with a range of flooring.
All the team love hearing positive feedback about our products and services and that Jamie went above and beyond to help you with your new flooring.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Kirkby
Well satisfied and prompt service.
November 14, 2023
Unprompted review
Reply from United Carpets & Beds - Kirkby
Hi,
Thankyou for leaving us a review.
We are happy to hear that you had a quick and efficient experience at United Carpets & Beds Kirkby and that you love your new flooring.
We look forward to assisting you again with your next project.
All the best,
United Carpets & Beds Kirkby
Avoid!
Avoid!! Avoid!! Avoid!! bought previously from other united carpets and beds and had brilliant service and just all round good value for money. But this store has just totally ripped me off poor quality and poor fitting and just all round shocking service! Now I'm left still paying a year on for carpets that look like they've been down for years and look so bad! but no resolution has been sorted.
December 4, 2023
Unprompted review
Reply from United Carpets & Beds - Kirkby
Hi Thomas,
Thankyou for taking time to leave us a review.
I have spoken to the after sales team who are dealing with your enquiry with United Carpets & Beds Kirkby.
If you have any further details please don't hesitate to get in touch with aftersales@unitedcarpets.net
Once again thankyou for leaving a review and for shopping with United Carpets & Beds Kirkby
Good carpet shopping trip
Lovely helpful in shop .
Fitters were exceptionally good & caring .
Even when called them back when carpet stretched . No problem
November 7, 2023
Unprompted review
Reply from United Carpets & Beds - Kirkby
Hi Jennifer,
Thankyou for leaving us a 5 star review.
We are happy to hear you had a great in-store and fitting experience and that the team was able to assist you.
We look forward to assisting you soon.
All the best,
United Carpets & Beds Kirkby
Highly recommend
Brilliant experience throughout. The gentleman in store was extremely helpful, fitting was organised to take place within days and the carpet fitter was brilliant.
Fair price and excellent service.
October 5, 2023
Unprompted review
Reply from United Carpets & Beds - Kirkby
Hi Georgia,
Thankyou for leaving us a 5 star review. All the team love hearing such positive feedback about our products and services. We are delighted to hear you had a great fitting experience and love your new flooring!
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Kirkby
We ordered a headboard from United…
We ordered a headboard from United carpets at Kirkby. The salesman was very helpful showing us the various designs and fabric we could choose. The order was ready at the time stated and we picked it up with no problems. We have used United carpets for nearly all our flooring and always find them knowledgeable and helpful without being pushy
October 7, 2023
Unprompted review
Reply from United Carpets & Beds - Kirkby
Hi,
Thankyou for taking time to leave us such a wonderful review. We are delighted that you have returned to United Carpets & Beds Kirkby for a new headboard. All the team love to hear such positive feedback about our products and services.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Kirkby
Nice enough chap who came
Nice enough chap who came . We have a very large wardrobe that carpet fitters in past cut around and made a fabulous job. Unfortunately on this occasion this wasn't the case. Left a big gaping gap which we had to fill in ourselves with left over bits. So unfortunately unimpressed
November 2, 2023
Unprompted review
Reply from United Carpets & Beds - Kirkby
Hi Maria,
I'm sorry to hear that your experience was not up to our usual standard. If you can forward any information onto aftersales@unitedcarpets.net we can look into this for you.
Thanks
United Carpets & Beds Kirkby
Just had 2 carpets fitted by 2 young…
Just had 2 carpets fitted by 2 young guys both extremely polite and professional in there jobs both rooms look fantastic would highly recommend this service
November 7, 2023
Unprompted review
Reply from United Carpets & Beds - Kirkby
Hi Nigel,
Thankyou for leaving us a 5 star review! All the team love hearing such positive feedback about our products and services.
We can't wait to assist you again.
All the best,
United Carpets & Beds Kirkby
So after moving to new house we bought…
So after moving to new house we bought carpet for the entire house alongside with vinyl in areas. The quality was brill and so happy with the lads that did it. Impeccable
November 6, 2023
Unprompted review
Reply from United Carpets & Beds - Kirkby
HI Pete,
Thankyou for taking time to leave us a review. We love to hear that you have had a great experience with our products and service.
Thankyou for choosing United Carpets & Beds Kirkby for your new flooring.
We can't wait to assist you in your next project.
The United Team
Plenty of choices for all budgets.
Plenty of choices for all budgets.
Staff get your prices and information for fitting and fixtures.
One quoting one price and a second quoting another.
Fitters turned up to fit the flooring but didn't have any silicone on the van to seal the floor??????
Ended up getting some of my own for them to use.
September 20, 2023
Unprompted review
Reply from United Carpets & Beds - Kirkby
Hi Antony
Thankyou for taking time to leave us a review. I'm sorry to hear that your experience isn't up to our usual standard, we will pass your information onto the store to investigate further.
If you could send any further details to aftersales@unitedcarpets.net and our team will respond to you directly.
Thank you for taking the time to leave us your feedback.
The United Team
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