United Carpets & Beds - Kirkby Reviews 

184
TrustScore 4.5 out of 5

4.7

Low Moor Road, NG17 7LH Kirkby in Ashfield, GB


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Rated 5 out of 5 stars

Wonderful service from start to finish. The Sales team were all very knowledgeable, they listen to what I wanted but also gave their opinion, which was very welcome. The fitting was also spot on, he c... See more

Company replied

Rated 3 out of 5 stars

I was really happy with the service within the shop, including the first initial appointment. Staff have always been friendly and very helpful. What hasn't been so great has been the fitting. Desp... See more

Company replied

Rated 5 out of 5 stars

We recently had a new stair carpet and herringbone floor fitter to the hallway. The staff went above and beyond and customer service was second to none. Nothing was too much trouble. My hallway looks... See more

Company replied

Rated 5 out of 5 stars

Excellent service.... Had my whole house fitted with new carpet, laminate floor, and luxury vinyl tiles and what an amazing job i had done by the fitters at United Carpets Jamie went above and beyon... See more

Company replied


Company details

  1. Carpet Store
  2. Bedroom Furniture Store
  3. Flooring Store
  4. Furniture Store
  5. Living Room Furniture Store
  6. Mattress Store

Written by the company

United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.

The United Way!

Written by the company

FREE Samples
Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
FREE Measure & Estimate
We can expertly measure your room and provide an accurate estimation of cost.
Interest FREE Credit
0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.

Value for money

That's our promise

That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!

Contact info

  • Low Moor Road, NG17 7LH, Kirkby in Ashfield, United Kingdom

  • 01623 722800

4.7

Excellent

TrustScore 4.5 out of 5

184 reviews

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Replied to 97% of negative reviews

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4.7

All reviews

(184)

1,918 reviews in the last 12 months

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Rated 5 out of 5 stars

Had my herringbone fitted in the lounge…

Had my herringbone fitted in the lounge and tartan Wilton on the stairs looks amazing and great experience from both the shop and the fitting definitely be returning for the remainder of down stairs flooring

October 5, 2023
Unprompted review
United Carpets & Beds - Kirkby logo

Reply from United Carpets & Beds - Kirkby

Hi Gary,

We appreciate you sharing your experience and are delighted that we were able to assist you.

All feedback is shared with the team who really do love seeing such positivity about our service and products.

We hope to be able to help you again soon.

All the best,

The United Team

Rated 3 out of 5 stars

Great time in the store

Great time in the store, really helpful guy and very reasonable carpets. Fitter was really not the best. He damaged my skirting boards and didn't fasten the carpet or gripper rods down properly. I won't use again because of this fitter

August 14, 2023
Unprompted review
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Reply from United Carpets & Beds - Kirkby

Good Morning,

I'm really sorry to hear that your fitting experience with us was not up to our normal high standards. If you send full details of the complaint through to our customer service team including the location of the store you ordered with we will be able to look into this more closely for you.

You can send these details through to customerservice@unitedcarpets.net and our team will respond to you directly.

Thank you for taking the time to leave us your feedback.

The United Team

Rated 5 out of 5 stars

In store the gentleman was very helpful…

In store the gentleman was very helpful polite and knowledgeable the instalation team were courteous prompt and efficient

August 19, 2023
Unprompted review
United Carpets & Beds - Kirkby logo

Reply from United Carpets & Beds - Kirkby

Hi Tracy,

We appreciate you sharing your experience and are delighted that we were able to assist you.

We hope to be able to help you again soon.

All the best,

The United Team

Rated 5 out of 5 stars

Great service.

The Kirkby branch had the style and shade of the flooring we were looking for. Sales personnel were not pushy but very helpful with advice and realistic delivery times. Their flooring fitters were excellent helping to move the furniture and removed the old carpet. 5 star service.

September 19, 2023
Unprompted review
United Carpets & Beds - Kirkby logo

Reply from United Carpets & Beds - Kirkby

Hi David,

Thankyou for sharing your experience at the Kirkby branch.

All feedback is shared with the team who really do love seeing such positivity about our service and products.

We hope to be able to help you again soon.

All the best,

The United Team

Rated 5 out of 5 stars

I cannot praise Jamie at Kirkby…

I cannot praise Jamie at Kirkby -in-Ashfield branch enough, he made picking a carpet easy without any pressure and nothing was too much trouble, if only there were more people like him .

September 21, 2023
Unprompted review
United Carpets & Beds - Kirkby logo

Reply from United Carpets & Beds - Kirkby

Hi Deborah,

We appreciate you sharing your experience and are delighted that we were able to assist you.

All feedback is shared with the team who really do love seeing such positivity about our service and products.

We hope to be able to help you again soon.

All the best,

The United Team

Rated 5 out of 5 stars

Jamie at Kirkby in Ashfield was a…

Jamie at Kirkby in Ashfield was a pleasure to deal with. Excellent price and delivered on time 👍🏻

August 14, 2023
Unprompted review
United Carpets & Beds - Kirkby logo

Reply from United Carpets & Beds - Kirkby

Hi Steve,

We appreciate you sharing your experience and are delighted that we were able to assist you.

All feedback is shared with the team who really do love seeing such positivity about our service and products.

We hope to be able to help you again soon.

All the best,

The United Team

Rated 5 out of 5 stars

Great service.

We have recently purchased 2 bedroom carpets (including underlay) from the Kirkby in Ashfield store. All members of staff in store are polite, friendly and knowledgeable. We were able to browse amongst a large range of roll ends (carpets by the square metre are also available) and were asked if we'd managed to find something suitable after around 10 minutes, which shows that the staff are aware of customers but not being pushy. We were then shown several underlay options and received advice to help us choose the most suitable for our needs.
The fitters arrived at the time stated and worked quickly and tidily, asking us if we were happy with what they'd done before leaving.
The carpet prices were also very competitive and fitting was free!
I would definitely recommend and will be back in the next year to purchase a new stair carpet.

August 12, 2023
Unprompted review
United Carpets & Beds - Kirkby logo

Reply from United Carpets & Beds - Kirkby

Hi Jenny

We appreciate you sharing your experience and are delighted that we were able to assist you.

All feedback is shared with the team who really do love seeing such positivity about our service and products.

We hope to be able to help you again soon.

All the best,

The United Team

Rated 5 out of 5 stars

More than helpful

More than helpful. Only needed 2 small pieces to patch a couple of carpets and one bit he gave us free. Went round all thr carpets to help colour match

August 18, 2023
Unprompted review
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Reply from United Carpets & Beds - Kirkby

Hi Marie

We appreciate you sharing your experience and are delighted that we were able to assist you.

All feedback is shared with the team who really do love seeing such positivity about our service and products.

We hope to be able to help you again soon.

All the best,

The United Team

Rated 5 out of 5 stars

Would highly recommend

Had a fantastic experience with united carpets (kirkby in Ashfield store). They were eager to help and gave realistic and detailed advice on all flooring, we were having a whole house done so needed laminate, carpet and vinyl. The price was considerably cheaper than their competitors but with better quality. Would highly recommend!

August 8, 2023
Unprompted review
United Carpets & Beds - Kirkby logo

Reply from United Carpets & Beds - Kirkby

Hi Alex

We appreciate you sharing your experience and are delighted that we were able to assist you.

All feedback is shared with the team who really do love seeing such positivity about our service and products.

We hope to be able to help you again soon.

All the best,

The United Team

Rated 5 out of 5 stars

Brilliant service

Brilliant service, staff very helpful, polite and professional. Carpet fitter was spot on, did a brilliant job. Can't fault them.

July 20, 2023
Unprompted review
United Carpets & Beds - Kirkby logo

Reply from United Carpets & Beds - Kirkby

Hi Mrs Hall

We appreciate you sharing your experience and are delighted that we were able to assist you.

All feedback is shared with the team who really do love seeing such positivity about our service and products.

We hope to be able to help you again soon.

All the best,

The United Team

Rated 5 out of 5 stars

Always very helpful in kirkby in…

Always very helpful in kirkby in ashfield shop especially matt one of the sales team

May 25, 2023
Unprompted review
United Carpets & Beds - Kirkby logo

Reply from United Carpets & Beds - Kirkby

Hi Andrew

We appreciate you sharing your experience and are delighted that we were able to assist you.

All feedback is shared with the team who really do love seeing such positivity about our service and products.

We hope to be able to help you again soon.

All the best,

The United Team

Rated 5 out of 5 stars

Paint splatter emergency solved!

So after doing a bit of decorating, in the final few brush strokes my fella dropped the paint tray! Splatter of white matt emulsion down three steps to the bottom of the stairs - could've cried! So legged it to United and the guy there said they'd got a fitting slot for B'hol Monday (this being Fri before) so less then 3 days wait. Very reasonably priced and professional throughout the whole transaction. Fitter arrived at the time they texted me with - infact 30 mins earlier which wasn't an inconvenience at all. We live in a 1925 terrace house and the fitter laughed off the fact that not one step on the stairs were the same measurement. Top landing carpet and all the stairwell fitted perfect. Used United twice before, this being the 3rd and will definitely use them again.

May 29, 2023
Unprompted review
United Carpets & Beds - Kirkby logo

Reply from United Carpets & Beds - Kirkby

Hi

We appreciate you sharing your experience and are delighted that we were able to assist you.

All feedback is shared with the team who really do love seeing such positivity about our service and products.

We hope to be able to help you again soon.

All the best,

The United Team

Rated 5 out of 5 stars

What’s not to love?

United carpets are always our first choice.
Respectful and thorough.
Highly recommended.

May 26, 2023
Unprompted review
United Carpets & Beds - Kirkby logo

Reply from United Carpets & Beds - Kirkby

Hi Sue,

We appreciate you sharing your experience and are delighted that we were able to assist you.

All feedback is shared with the team who really do love seeing such positivity about our service and products.

We hope to be able to help you again soon.

All the best,

The United Team

Rated 5 out of 5 stars

Great service

Great service. Delivered quickly and beautiful product. Will definitely be ordering again.

June 10, 2023
Unprompted review
United Carpets & Beds - Kirkby logo

Reply from United Carpets & Beds - Kirkby

Hi Tracey,

We appreciate you sharing your experience and are delighted that we were able to assist you.

All feedback is shared with the team who really do love seeing such positivity about our service and products.

We hope to be able to help you again soon.

All the best,

The United Team

Rated 5 out of 5 stars

Following on from my previous review

Following on from my previous review, yet again, outstanding service. I had my whole house recarpeted. I received a phonecall by the fitter (Dave) to say that he was 20 minutes away. From the moment Dave and another young man stepped foot in my house, they worked non stop. There were a couple of obstacles along the way but Dave went above and beyond in rectifying these obstacles (taking internal doors off and shaving the bottom). I honestly cannot speak highly enough of United Carpets (Kirkby) and would not hesitate in recommending this company. My whole experience from choosing the carpets to them being fitted has been exceptional.

May 30, 2023
Unprompted review
United Carpets & Beds - Kirkby logo

Reply from United Carpets & Beds - Kirkby

Hi Zoe

We appreciate you sharing your experience and are delighted that we were able to assist you.

All feedback is shared with the team who really do love seeing such positivity about our service and products.

We hope to be able to help you again soon.

All the best,

The United Team

Rated 5 out of 5 stars

Jamie of the Low moor road Branch…

Jamie of the Low moor road Branch Kirkby in Ashfield was amazing and helped the local Scouts renew the floor covering in the kitchen area of the Scout hut thanks again from all the Scouts

May 30, 2023
Unprompted review
United Carpets & Beds - Kirkby logo

Reply from United Carpets & Beds - Kirkby

Hi Trevor,

We appreciate you sharing your experience and are delighted that we were able to assist you.

All feedback is shared with the team who really do love seeing such positivity about our service and products.

We hope to be able to help you again soon.

All the best,

The United Team

Rated 5 out of 5 stars

Wonderful standard of service.

I first want to say that I first went to the United Carpets store which is in Kirkby in Ashfield to get a quote for a new double bed & replacement carpet for my main bedroom, just over 4 years ago. This was not long after my wife died. The staff in the store were really very helpful & understanding. Unfortunately I was not able to get the bed & carpet sorted. My order was finally dealt with on the 27th March when my carpet was delivered & fitted, the 2 fitter's did a wonderful job & I'm very happy with the quality of there work. My new bed was delivered on 1st April, the 2 delivery person's did a wonderful job in making sure the bed was fully assembled & also took all of the packaging. They left everything spotless before they left. As a military veteran this was made possible due to grant I received from the British Limbless Ex-Serviceman's Association, this is a charity that support's all have who suffered limb loss in service & even after they have left the military. Once more I'd just like thank you to all at United Carpets for there fantastic standered of service & I would happily recommend United Carpets to anyone.

March 27, 2023
Unprompted review
United Carpets & Beds - Kirkby logo

Reply from United Carpets & Beds - Kirkby

Hi Michael

We appreciate you sharing your experience and are delighted that we were able to assist you.

All feedback is shared with the team who really do love seeing such positivity about our service and products.

We hope to be able to help you again soon.

All the best,

The United Team

Rated 5 out of 5 stars

Very good quality

Very helpful in the Kirkby shop and very well priced. The Capet for my sons new room looks lovely and has been fitted perfectly.

April 8, 2023
Unprompted review
United Carpets & Beds - Kirkby logo

Reply from United Carpets & Beds - Kirkby

Hi Sally

We appreciate you sharing your experience and are delighted that we were able to assist you.

All feedback is shared with the team who really do love seeing such positivity about our service and products.

We hope to be able to help you again soon.

All the best,

The United Team

Rated 5 out of 5 stars

Polite service from within the store to the fitter

Polite service from within the store, to the man laying the carpet. We managed to get a good reasonable price on a good quality carpet and underlay from the staff at Kirkby in Ashfield (recommend) received notice of arrival to lay the carpet and was carried out to a good standard. Only minor negative was once job was done, it was as though he had a call to leave to another job, so there was scattered rolls and random carpet cuts everywhere in every room, with glue spray can lids floating about. Abit of tlc and tidying after a job never goes a miss but overall, FABULOUS

April 28, 2023
Unprompted review
United Carpets & Beds - Kirkby logo

Reply from United Carpets & Beds - Kirkby

Hi Jason

We appreciate you sharing your experience and are delighted that we were able to assist you.

All feedback is shared with the team who really do love seeing such positivity about our service and products.

We hope to be able to help you again soon.

All the best,

The United Team

Rated 5 out of 5 stars

Great delivery service

Great delivery service. Delivery drivers was helpful and excellent. Bed is great. Will use you again.

March 4, 2023
United Carpets & Beds - Kirkby logo

Reply from United Carpets & Beds - Kirkby

Hi Sharon

We appreciate you sharing your experience and are delighted that we were able to assist you.

All feedback is shared with the team who really do love seeing such positivity about our service and products.

We hope to be able to help you again soon.

All the best,

The United Team

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