Wonderful service from start to finish. The Sales team were all very knowledgeable, they listen to what I wanted but also gave their opinion, which was very welcome. The fitting was also spot on, he c... See more
Company replied
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I was really happy with the service within the shop, including the first initial appointment. Staff have always been friendly and very helpful. What hasn't been so great has been the fitting. Desp... See more
Company replied
We recently had a new stair carpet and herringbone floor fitter to the hallway. The staff went above and beyond and customer service was second to none. Nothing was too much trouble. My hallway looks... See more
Company replied
Excellent service.... Had my whole house fitted with new carpet, laminate floor, and luxury vinyl tiles and what an amazing job i had done by the fitters at United Carpets Jamie went above and beyon... See more
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Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
Low Moor Road, NG17 7LH, Kirkby in Ashfield, United Kingdom
- 01623 722800
4.7
Excellent
184 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
I'm very happy with the work carried…
I'm very happy with the work carried out on my bathroom floor fitter dave was very precise and the finish is superb
April 15, 2023
Unprompted review
Reply from United Carpets & Beds - Kirkby
Hi Ted
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
The finish of the floorboards fixing…
The finish of the floorboards fixing was brilliant
March 6, 2023
Unprompted review
Reply from United Carpets & Beds - Kirkby
Hi Nasira
Thank you for sharing your experience and we are so delighted to hear you had a great experience from your local store and team.
All feedback is shared with the team, and they love seeing such positivity about our services, products and customer care. We shall certainly pass this on to the store.
Thank you again for choosing us to assist you and we look forward and hope to assist you again in the future.
Best wishes
The United Team
Came when they said the guy that…
Came when they said the guy that measured knew his stuff lovely friendly people and helpful fitted lovely good quality and feels lovely under my feet .very happy ill b back .Great company to deal with xxxxxxx
February 28, 2023
Unprompted review
Reply from United Carpets & Beds - Kirkby
Hi Julie
Thank you for sharing your experience and we are so delighted to hear you had a great experience from your local store and team.
All feedback is shared with the team, and they love seeing such positivity about our services, products and customer care. We shall certainly pass this on to the store.
Thank you again for choosing us to assist you and we look forward and hope to assist you again in the future.
Best wishes
The United Team
The staff service is very good and…
The staff service is very good and professional, and will also advise customers on what kind of carpet to replace on the old one. The store also quickly arranged the replacement of the day, and the fitters were quick to replace the four rooms and the stairs in just a few hours. Highly Recommended.
February 1, 2023
Unprompted review
Reply from United Carpets & Beds - Kirkby
Hi Neelson
Thank you for sharing your experience and we are so delighted to hear you had a great experience from your local store and team.
All feedback is shared with the team, and they love seeing such positivity about our services, products and customer care. We shall certainly pass this on to the store.
Thank you again for choosing us to assist you and we look forward and hope to assist you again in the future.
Best wishes
The United Team
Great price
Great price, pleased with the service, fitters were excellent all in all 5 star as always
April 12, 2023
Unprompted review
Reply from United Carpets & Beds - Kirkby
Hi Richard
Thank you for sharing your experience and we are so delighted to hear you had a great experience from your local store and team.
All feedback is shared with the team, and they love seeing such positivity about our services, products and customer care. We shall certainly pass this on to the store.
Thank you again for choosing us to assist you and we look forward and hope to assist you again in the future.
Best wishes
The United Team
The finished result is perfect
The finished result is perfect, the carpet fitter Joe did a fantastic job. We were having vinyl flooring fitted in three adjoining rooms of different shapes and sizes and he matched the pattern and layout spot on. We had to wait a few weeks as our desired flooring was not available from the supplier, but we were kept informed so made it a painless process apart from paying of course 😊. Overall a great service at a good price.
March 29, 2023
Unprompted review
Reply from United Carpets & Beds - Kirkby
Hi Jon
Thank you for sharing your experience and we are so delighted to hear you had a great experience from your local store and team.
All feedback is shared with the team, and they love seeing such positivity about our services, products and customer care. We shall certainly pass this on to the store.
Thank you again for choosing us to assist you and we look forward and hope to assist you again in the future.
Best wishes
The United Team
Only a small order but every stage was…
Only a small order but every stage was easy. Even the challenge of a piano in a small room was no trouble. Thanks
February 18, 2023
Unprompted review
Reply from United Carpets & Beds - Kirkby
Hi Mark
Thank you for sharing your experience and we are so delighted to hear you had a great experience from your local store and team.
All feedback is shared with the team, and they love seeing such positivity about our services, products and customer care. We shall certainly pass this on to the store.
Thank you again for choosing us to assist you and we look forward and hope to assist you again in the future.
Best wishes
The United Team
We had a bedroom carpet fitted was very…
We had a bedroom carpet fitted was very fast and efficient by the 2 fitters that came.
December 9, 2022
Unprompted review
Reply from United Carpets & Beds - Kirkby
Hi
Thank you for sharing your experience and we are so delighted to hear you had a great experience from your local store and team.
All feedback is shared with the team, and they love seeing such positivity about our services, products and customer care. We shall certainly pass this on to the store.
Thank you again for choosing us to assist you and we look forward and hope to assist you again in the future.
Best wishes
The United Team
Had my conservatory floor from United…
Had my conservatory floor from United carpets and was very impressed. Have used them before and had the fitter Joe each time . Friendly professional and very polite and respectful. Always get good customer service and reliable advice from these guys. Would definitely recommend and would never go anywhere else. Thanks guys .
December 17, 2022
Unprompted review
Reply from United Carpets & Beds - Kirkby
Hi Stella
Thank you for sharing your experience and we are so delighted to hear you had a great experience from your local store and team.
All feedback is shared with the team, and they love seeing such positivity about our services, products and customer care. We shall certainly pass this on to the store.
Thank you again for choosing us to assist you and we look forward and hope to assist you again in the future.
Best wishes
The United Team
Great service will go back. Ordered a couple of carpets recently we…
Ordered a couple of carpets recently we have had them delivered within a few days. Brilliant service every time it's our go to place for great prices and choice.
January 28, 2023
Unprompted review
Reply from United Carpets & Beds - Kirkby
Hi Vickie
Thank you for sharing your experience and we are so delighted to hear you had a great experience from your local store and team.
All feedback is shared with the team, and they love seeing such positivity about our services, products and customer care. We shall certainly pass this on to the store.
Thank you again for choosing us to assist you and we look forward and hope to assist you again in the future.
Best wishes
The United Team
Great service, great staff!!
Staff at store were helpful and friendly, good range of products available.
Fitter arrived on time and completed the job quickly and competently.
Very happy with the service and would definitely recommend.
November 10, 2022
Unprompted review
Reply from United Carpets & Beds - Kirkby
Hi Jacob
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Perfect - will do business again.Did exactly what they said they would…
Store experience was great, estimating good. Fitting perfect.
Did exactly what they said they would do, at the time we agreed.
Speedy and courteous... perfect.
December 16, 2022
Unprompted review
Reply from United Carpets & Beds - Kirkby
Hi
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Great Friendly staff
Great Friendly staff. Great variety of products. Had a stairs carpet fitted .. which looks great .. and a new kitchen floor .. very satisfied with the service provided ...
December 13, 2022
Unprompted review
Reply from United Carpets & Beds - Kirkby
Hi Lisa
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Great service fitters very efficient…
Great service fitters very efficient great job
November 18, 2022
Unprompted review
Reply from United Carpets & Beds - Kirkby
Hi Thomas
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
'luxury vinyl tiles'
Had floor fitted with 'luxury vinyl tiles' earlier this year. So far, fitters have returned at least three times and we are still having gaps between the tiles developing over time. Really disappointing considering the cost and the sell that this is 'manufactured to the highest possible standards from high-grade materials, and supported by comprehensive warranties and quality guarantees for complete peace of mind.'
April 29, 2022
Reply from United Carpets & Beds - Kirkby
Good afternoon,
Thank you for your recent order and feedback. We sincerely apologise that your experience did not meet your expectations or our standards.
If you would to talk to one of our team members personally about your experience, you can reach us at aftersales@unitedcarpets.net.
The United Team
Reply from United Carpets & Beds - Kirkby
Hi Ian,
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
5 Star service and quick carpet fitting…
5 Star service and quick carpet fitting service, very happy customer 😊
September 27, 2022
Unprompted review
Reply from United Carpets & Beds - Kirkby
Hi Nicola,
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
We have received the best service from Daniel & fitter
We have received the best service from Daniel at the Kirkby In Ashfield store, very helpful and knowledgeable about the products. We purchased 2 carpets for our bedrooms. Well done Daniel it was a pleasure dealing with you. When the carpet fitter came( think his name was Joe) he was very polite and efficient. The carpets were fitted spot on and no mess to clean up. Well done lads… Keep up the fantastic work you both do. Mr&mrs Sharpe
September 11, 2022
Unprompted review
Reply from United Carpets & Beds - Kirkby
Good Evening,
We appreciate you sharing your experience of our company and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service.
We hope to help you again soon.
Kind regards
The United Team
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