The service I have received from United Carpets has been excellent from ordering two carpets on different occasions and the two carpet fitters who laid them were efficient, friendly and very helpful.... See more
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The two carpet fitters called before hand to give me estimated arrival time. Both were extremely polite and helpful. They did a fantastic job fitting the landing carpet bagged up the cut offs and left... See more
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Carpet order and fitted on the agreed date.very reasonable price. Did not purchase underlay as this was on the expensive side. However this did not affect me from purchasing. Underlay was... See more
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What a great service from start to finish the team are super friendly and very professional and the quality and prices of the carpet is fantastic value for money. Mick who fitted our carpets was v... See more
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Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
Ladybay Retail Park, NG2 3GZ, Nottingham, United Kingdom
- 0115 986 6223
4.2
Great
95 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 48 hours
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I waited two weeks for my hallway and…
I waited two weeks for my hallway and kitchen lino to be fitted yet when they came to fit them they laid it badly.
The hallway lino has knife cuts across doorways and the kitchen lino which has squares is croaked, so after informing the lady bay shop they sent someone round to have a look and confirmed it had been poorly laid.
I went back to the shop and chose a lino without squares as I didn't trust the fotters to do a good job..
I ordered a new lino and waited for a call to let me know when the fitters were coming but 3 weeks later i never got a call so I phoned and asked what was happening.
I was i formed the lino had been delivered to the store a week previously and was forgotten about.
A new fitting setvice was scheduled for 8am on tuesday 7th but they never arrived.
The customer service is appalling
July 7, 2026
Unprompted review
Reply from United Carpets & Beds - Nottingham Ladybay
Dear Wendy
Thank you for taking the time to leave your feedback. I am sorry to hear that your experience was not up to our usual high standards. After speaking with the store directly, I would like to take the opportunity to clarify a couple of the points you raised.
The store have confirmed that the initial fitting of the original vinyl was not up to our usual standards. This was completed by a new, independent fitting team who have since been removed from the store's referral list.
When the store inspected the flooring, you were invited back into store to select another vinyl. When the new vinyl arrived in store, they tried to contact you on 25th (once) and 26th (4 times) but were unable to reach you. They then provisionally booked you in for the soonest available fitting date with a different independent fitter. When you contacted the store you chose to re-book that date for the 7th.
The fitters did arrive on the 7th. Unfortunately due to an issue with the subfloor, the fitting was not able to be completed, however you have been re-booked for another date and you flooring should be completed in the next couple of weeks.
On the rare occasion that there is an issue with an order, our teams go over and above to rectify any problems as quickly as possible. In this case they inspected and replaced the vinyl swiftly, and re-booked your fitting as early as possible. They have also taken steps to ensure that the fitting issues are not repeated for any other customers.
I hope that when your flooring is completed you are fully satisfied, but if you have any issues in the mean time, please do not hesitate to contact the store directly.
Thankyou again for taking the time to contact us and for shopping with United Carpets and Beds.
Great showroom experience
Great showroom experience. Kane was very polite, patient and helpful with no pressure to buy.
June 23, 2026
Unprompted review
Reply from United Carpets & Beds - Nottingham Ladybay
Hi, thank you for taking the time to leave a review.
We're so pleased that you're happy with the overall service that you recieved from our Ladybay store.
Thank you so much for the recommendation. Take care.
The service I have received from United…
The service I have received from United Carpets has been excellent from ordering two carpets on different occasions and the two carpet fitters who laid them were efficient, friendly and very helpful. I will certainly be going back when new carpets are required. Thank you so much to you all who were involved in helping me.
April 16, 2026
Unprompted review
Reply from United Carpets & Beds - Nottingham Ladybay
Hi Patricia, thank you for taking the time to leave a review.
We're so pleased that our Ladybay store could meet your expectations and provide you with a 5 star service throughout.
We're so pleased that you're happy with the finished results of your carpets!
We hope to assist you again in the future. Take care!
Reply from United Carpets & Beds - Nottingham Ladybay
Hi John, thank you for taking the time to leave a review.
We're so pleased that our Ladybay store could meet your expectations and provide you with a 5 star service throughout.
We're so pleased that you're happy with the finished results!
We hope to assist you again in the future. Take care!
Really helpful and quick appointment…
Really helpful and quick appointment times.
April 27, 2026
Unprompted review
Reply from United Carpets & Beds - Nottingham Ladybay
Hello Maisie, thank you for taking the time to leave a review.
We're so pleased that you're happy with the service that you recieved from our Ladybay store.
Thank you so much for the recommendation. Take care.
Haven't received or had it fitted yet…
Haven't received or had it fitted yet ordered on the 16th March and the carpet was from stock
May 4, 2026
Unprompted review
Reply from United Carpets & Beds - Nottingham Ladybay
Dear Steven
I understand that the store have been in touch and they you are not yet ready to take delivery due to decorating. I hope that once your product is delivered and fitted, everything will be satisfactory.
Kind Regards
United Carpets and Beds
A service hard to beat
We have used United Carpets for a number of years now and decided once again to use them to carpet our daughter’s complete house.
Shane was brilliant and came out to measure all the rooms and give us a price. We agreed on this and the carpets and Lino were ordered.
The “Wharton” brothers came out to do the fitting and what a great team they were. The skill in fitting the herringbone Lino with a join in it that you just can’t see speaks for itself. They were polite and worked incredibly hard to complete the fitting in a single day, they were worth every penny.
Overall another purchase and fitting that we are extremely happy with.
April 7, 2026
Unprompted review
Reply from United Carpets & Beds - Nottingham Ladybay
Hi Stephen, thank you so much for your continued trust and for taking the time to share such a wonderful review.
We’re delighted to hear that you chose us again to carpet your daughter’s home, and that Shane was able to make the measuring and pricing process smooth and straightforward.
We truly appreciate your loyalty over the years and are thrilled that you’re so happy with the final result. If there’s anything you need in the future, we’ll be more than happy to help.
Easy pleasant transaction
Easy pleasant transaction, great delivery service
February 11, 2026
Unprompted review
Reply from United Carpets & Beds - Nottingham Ladybay
Hello David, thank you for taking the time to leave a review.
Its great to hear that you're happy with the service that you received from our Ladbybay store.
Thank you again for your recommendation. Take care.
Reply from United Carpets & Beds - Nottingham Ladybay
Hi Josephine, thank you for taking the time to leave a review.
We're so pleased to hear that you're happy with the service that you recieved from our Ladby store.
Thank you again for the recommendation. Take care.
Lovely stairs and landing carpet and…
Lovely stairs and landing carpet and great carpet fitters
February 2, 2026
Unprompted review
Reply from United Carpets & Beds - Nottingham Ladybay
Hi, thank you for taking the time to leave a review.
We're so pleased that you're happy with the service that you recieved from our Ladybay store.
Thank you again for the recommendation. Take care.
Terrible
Terrible. The mattress was the wrong one. They wouldn’t take it back or refund. Lost £400 on a mattress I can’t use. Manager was rude and unhelpful. Would never use them again. Got an unusable mattress
January 5, 2026
Unprompted review
Reply from United Carpets & Beds - Nottingham Ladybay
Good afternoon Niaomi, thank you for taking the time to leave a review.
We're sorry to hear that your experience with our Lady Bay store did not meet your expectations. This is not the level of service we strive to provide our customers, and take all customer feedback very seriously. Please email customerservice@unitedcarpets.co.uk with your details so we can escalate your complaint further and hopefully come to a resolution.
Kind Regards
The United Team
Reply from United Carpets & Beds - Nottingham Ladybay
Hi Laina, thank you for taking the time to leave a review.
We're so pleased to hear that you're happy with the service that you recieved from our Lady Bay Store.
Thank you again for the recommendation. Take care.
Spoke with Andrew from the nottingham…
Spoke with Andrew from the nottingham store and the service was excellent. No messing about good advice and very polite. I have been coming here for some years now and will be back afain
February 7, 2026
Unprompted review
Reply from United Carpets & Beds - Nottingham Ladybay
Hi, thank you for taking the time to leave a review.
We're so pleased to hear that you're happy with the service that you recieved from our Ladybay Store.
Thank you again for the recommendation. Take care.
Reply from United Carpets & Beds - Nottingham Ladybay
Hi Annemarie, thank you for taking the time to leave a review.
We're so pleased to hear that you're happy with the service that you recieved from our Ladybay store.
Thank you again for the recommendation. Take care.
Excellent Service
Good showroom experience.No pressure to buy. Very helpful Sales Man who gave us a lot of information and helped decide .Flooring was ordered and arrive on time. Fitting followed promptly. The fitters arrived on time. Very professional and pleasant.100% satisfied and would recommend.
January 8, 2026
Unprompted review
Reply from United Carpets & Beds - Nottingham Ladybay
Hi Raymond, thank you for taking the time to leave our Ladybay store a review.
We're so pleased that the team could meet your expectations and provide you with an excellent service. Its great to know that the fitters arrived on time and were professional and pleasant throughout, and you're happy with the finished results.
We hope to assist you with any projects in the future. Take care.
The two carpet fitters called before…
The two carpet fitters called before hand to give me estimated arrival time. Both were extremely polite and helpful. They did a fantastic job fitting the landing carpet bagged up the cut offs and left the place tidy. Thank you will definitely use there service again
January 9, 2026
Unprompted review
Reply from United Carpets & Beds - Nottingham Ladybay
Hi Nina, thank you for taking the time to share your experience with us.
Its great to hear that the fitters were extremely polite and helpful and did a fantastic job of fitting your landing.
Thank you again for the recommendation. We look forward to assisting you again soon.
Staff in the shop were great
Staff in the shop were great. The fitting was a little disappointing. A skirting board was broke and the weave of the carpet did not align with the steps.
December 16, 2025
Unprompted review
Reply from United Carpets & Beds - Nottingham Ladybay
Good afternoon Phil, thank you for taking the time to leave feedback.
We're very pleased to hear that you're happy with the instore service that you received from our Ladybay store. However we're sorry to hear that your experience with the independent fitters did not meet the standards that you was expecting. Please contact the store directly or alternatively email customerservice@unitedcarpets.co.uk so we look into this further and come to a resolution.
Kind Regards
The United Team
Seamless from ordering to fitting
Seamless from ordering to fitting. Staff were attentive and professional. Fitters were efficient and finished the job to a high standard. Stuck with United Carpets over the years and always been more than satisfied.
January 6, 2026
Unprompted review
Reply from United Carpets & Beds - Nottingham Ladybay
Hi Will, thank you for taking the time to share how our Lady bay store did.
Its a pleasure to hear that you recieved a seamless service from ordering in store to fitting in your home, and the fitters finished the job to a high standard that you are pleased with.
We hope to assist you again in the future. Take care.
They were fantastic and flexible on…
They were fantastic and flexible on prices and I had a great deal with them and carpet fitters were great too and the laminate fitter. It was fantastic as well. The only thing I have to suggest is them really have to tell people they may need to remove the doors, and get them filed down so the door does not catch the carpet
. I felt that that was a hidden cost.
December 8, 2025
Unprompted review
Reply from United Carpets & Beds - Nottingham Ladybay
Hi Mohammad, thank you for taking the time to leave such kind feedback.
Its a pleasure to hear that our Ladybay store could meet your expectations and provide you with a fantastic 5 star service, and the fitter completed the job to an excellent standard.
Thank you again for the recommendation. Take care.
Excellent service
Excellent service, the fitters were polite and very helpful, and finished the job in good time,and to a very high standard, would recommend to family and friends
December 12, 2025
Unprompted review
Reply from United Carpets & Beds - Nottingham Ladybay
Hi Stephen, thank you for taking the time to leave such kind feedback.
Its great to hear that our Ladybay store could provide you with an excellent service and the fitters were polite and finished the job to a high standard.
Thank you again for the recommendation. Take care.
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