Really good experience in store both staff members was very helpful and welcoming kane and shaun
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See what reviewers are saying
The two carpet fitters called before hand to give me estimated arrival time. Both were extremely polite and helpful. They did a fantastic job fitting the landing carpet bagged up the cut offs and left... See more
Company replied
Carpet order and fitted on the agreed date.very reasonable price. Did not purchase underlay as this was on the expensive side. However this did not affect me from purchasing. Underlay was... See more
Company replied
The service I have received from United Carpets has been excellent from ordering two carpets on different occasions and the two carpet fitters who laid them were efficient, friendly and very helpful.... See more
Company replied
Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
Ladybay Retail Park, NG2 3GZ, Nottingham, United Kingdom
- 0115 986 6223
4.2
Great
96 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Excellent service
Excellent service, the fitters were polite and very helpful, and finished the job in good time,and to a very high standard, would recommend to family and friends
December 12, 2025
Unprompted review
Reply from United Carpets & Beds - Nottingham Ladybay
Hi Stephen, thank you for taking the time to leave such kind feedback.
Its great to hear that our Ladybay store could provide you with an excellent service and the fitters were polite and finished the job to a high standard.
Thank you again for the recommendation. Take care.
Fab tastic
So easy to chose purchase and arrange fitting of my carpet - top job all round.
November 12, 2025
Unprompted review
Reply from United Carpets & Beds - Nottingham Ladybay
Hi Steve, thank you for taking the time to leave our Lady bay store a review.
Its great to hear that the store could make your experience with us a positive one that was straight forward from start to finish.
We hope to assist you again in the future, take care.
United Carpets were Brilliant came…
United Carpets were Brilliant came round to check my measurements, as it was landing and stairs the guys gave me a Date Turned up that morning Excellent Job. very nice underlay great Carpet 10/10
Honest.
November 3, 2025
Unprompted review
Reply from United Carpets & Beds - Nottingham Ladybay
Hello Jason, thank you for taking the time to leave such positive feedback.
Its a pleasure to hear that our Ladybay store could provide you with a brilliant 10/10 service.
We hope that you love your new carpets, take care!
Great Team at Lady Bay
The team at the shop were so helpful and Jason (fitter) is a perfectionist. Exactly the guy you want fitting LVT.
November 17, 2025
Unprompted review
Reply from United Carpets & Beds - Nottingham Ladybay
Hello Paul, thank you for taking the time to leave a review.
Its great to hear that our Ladybay store could meet your expectations and provide you with a 5 star service.
Thank you again for the recommendation, take care.
A* service
Carpet order and fitted on the agreed date.very reasonable price.
Did not purchase underlay as this was on the expensive side. However this did not affect me from purchasing. Underlay was purchased from another supplier.
Courtesy call the day before to confirm appointment and booking (which is great addition)
Fitters arrived on time as expected with a call prior to arrival
Used this company for many years and dont see any reason to stop using them now.
August 13, 2025
Unprompted review
Reply from United Carpets & Beds - Nottingham Ladybay
Hi Keith, thank you for taking the time to leave our Nottingham store such kind feedback.
Its great to hear that the team could continue to meet your expectations and provide you with a 5 star service.
We look forward to assisting you again next time, take care.
Good experience
The staff was helpful in suggesting using the measuring service and made a recommendation for the type of carpet to match my situation.
June 23, 2025
Unprompted review
Reply from United Carpets & Beds - Nottingham Ladybay
Hello Ann, thank you for sharing how our Ladbybay store did.
We're so glad they could help you find the right carpet for you and your home.
We hope to assist you again in the future, have a great day.
Carpet and fitting is fine
Carpet and fitting is fine. Took a couple of phone calls to chase after several weeks between purchase and delivery. Staff were polite in calls and said the carpet had been out of stock. This was inconvenient as the room had been emptied and proactive call to let me know would have been appreciated.
July 22, 2025
Unprompted review
Reply from United Carpets & Beds - Nottingham Ladybay
Good afternoon Peter, thank you for taking the time to leave us feedback.
We are disappointed to hear that there was a miss communication from our Ladybay store regarding your carpet.
At United Carpets we strive to provide top customer service, and use all feedback as an opportunity to improve our service.
Please do not hesitate to email customerservice@unitedcarpets.net if there is anything further we can do to improve your experience.
Kind Regards
The United Team
I will return, great job well done.
When i entered the shop I was ably assisted in making my choice of carpet.
The fitters arrived promptly on the arranged day and did a marvellous job, considering there was a lot of cutting involved.
The carpet was competitively priced and the fitting and underlay were included.
I will return , Thank you .
July 14, 2025
Unprompted review
Reply from United Carpets & Beds - Nottingham Ladybay
Hi Peter, thank you for taking the time to leave a review.
Its great to hear that our Lady bay store could meet your expectations and help you find the tight carpet for you and your home.
We look forward to your next visit with us, take care.
Purchased new carpet.Visited united carpet store to have a…
Visited united carpet store to have a look around and ended up ordering a carpet for our lounge earlier than planned. Kane was extremely helpful and knowledgeable, he had so much time for us nothing was too much trouble. We'll definitely recommend the lady bay store.
August 5, 2025
Unprompted review
Reply from United Carpets & Beds - Nottingham Ladybay
Hi Janet, thank you for taking the time to leave a review.
Its great to hear that our Ladybay store could meet your expectations and provide you with a 5 star service where nothing was too much trouble.
Thanks again for the recommendation, take care.
Great service
Great service, came out to measure, great delivery and fitting, did a great job, easy to order, very helpful service and staff.
June 16, 2025
Unprompted review
Reply from United Carpets & Beds - Nottingham Ladybay
Hello Susan,
Thank you for taking the time to leave feedback!
We are delighted to hear that you had a positive experience with your recent carpet fitting and the overall service provided by our team.
We hope to have the opportunity to assist you again in the future.
All the best,
United Carpets & Beds Nottingham Ladybay
Was upset that the carpet fitters cut…
Was upset that the carpet fitters cut up the remnants of the new carpet into smaller pieces, we could have used the excess if it had been kept more intact
June 4, 2025
Unprompted review
Reply from United Carpets & Beds - Nottingham Ladybay
Good afternoon Dawn, thank you for sharing how our Lady Bay store did.
We are sorry to hear that the independent fitters did not meet all of your expectations. Please do not hesitate to contact the store or email customerservice@unitedcarpets.net, if you feel there is anything we can do to improve your experience.
Kind Regards
The United Team
Couldn't fault the service in any way
Couldn't fault the service in any way. We are very satisfied with all aspects of our services from United Carpets and the carpet fitters.
May 19, 2025
Unprompted review
Reply from United Carpets & Beds - Nottingham Ladybay
Thank you for taking the time to leave us your feedback. We're always happy to hear from a satisfied customer and we hope to see you back again soon.
Reply from United Carpets & Beds - Nottingham Ladybay
Hi Wendy, thank you for taking the time to share your experience with us!
Its great to hear that they could provide you with a fabulous service that met all of your expectations.
We hope to assist you again in the future, have a fantastic evening!
I couldn't have asked for better…
I couldn't have asked for better service, all my questions were answered that I asked, plus it was also prompt delivery, all packaging was taken away and they also put the bed together for me.
I would recommend United carpets and beds to anyone prices were very good too.
March 20, 2025
Unprompted review
Reply from United Carpets & Beds - Nottingham Ladybay
Hello Val, thank you for taking the time to leave us such kind feedback!
We're so pleased to hear that our Ladybay store & beds delivery team could meet your expectations and provide you with a 5 star service.
We hope to assist you again in the future, take care!
The new bed is amazing so comfortable I…
The new bed is amazing so comfortable I would recommend to anyone to use United carpets and beds
February 4, 2025
Unprompted review
Reply from United Carpets & Beds - Nottingham Ladybay
Hi Hayley, thank you for taking the time to leave us such a kind review!
We're so pleases to hear that you love your new bed.
Thanks again for the recommendation, we hope to assist you again in the future, take care!
I had a very poor experience at United…
I had a very poor experience at United Carpets and Bed. The store manager was unhelpful, dismissive, and lacked any form of customer service; I ended up taking legal action to resolve the matter. I would not recommend this store. Extremely disappointed.
January 20, 2025
Unprompted review
Reply from United Carpets & Beds - Nottingham Ladybay
Hi Charlotte,
Thankyou for taking time to leave us a review.
We are disappointed to hear about your experience if you email customerservice@unitedcarpets.net the team will look into this for you.
Kind regards
The United Team
Good choice of carpets in living room
Good choice of carpets, good range of prices. Ordering process was very easy and fast - carpets arrived and were fitted 4 days after I ordered them in store. Fitters were very nice and carpet looks great. Would definitely recommend.
January 12, 2025
Unprompted review
Reply from United Carpets & Beds - Nottingham Ladybay
Hi Chris and Corran, thank you for taking the time to share with us how our Ladybay store did! We're so pleased to hear that they could meet your expectations and provide you with a great service, and the independent fitters did a great job.
We hope to see you again in the future, thanks again for the recommendation!
Easy and fast shopping experience
Easy and fast shopping experience. Store assistant was helpful and we got what we wanted
December 6, 2024
Unprompted review
Reply from United Carpets & Beds - Nottingham Ladybay
Hi Mr Seston, thank you for taking the time to leave us a review! We're so glad our Lady Bay store could meet your expectations and you could find what you was looking for with us! We hope to see you again in the future, have a fantastic afternoon.
Avoid this company at all costs
Avoid this company at all costs. Their sales practices are deceitful, and their customer service is appalling. For a company of this size, you'd expect clear communication about their terms and conditions of sales and good customer service, but Instead i experienced lack of transparency in the sale resulting in me taking action with my credit card company.
Their approach is unprofessional and untrustworthy. DO NOT TRUST THIS COMPANY.
October 30, 2024
Unprompted review
Reply from United Carpets & Beds - Nottingham Ladybay
Hi,
Thankyou for taking time to leave us a review.
If you email customerservice@unitedcarpets.net including more information about your experience we can escalate into this further.
Kind regards
The United Team
Would not use again
Ordered carpet and after 4 weeks had to chase them? The fitters they use are messy and leave all the rubbish behind also used our toilet without asking not a real issue but would expect them to ask.
November 29, 2024
Unprompted review
Reply from United Carpets & Beds - Nottingham Ladybay
Good afternoon Mr Koning, thank you for taking the time to leave us an honest review! We're so disappointed to hear that your experience with our Lady bay store wasnt a positive one. We're so sorry to hear that the independent fitters had a negative effect on the service. If there's anything we can do to try and turn your experience around please done hesitate to email customerservice@untiedcarpets.net
Kind Regards
The United Team
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