Really good experience in store both staff members was very helpful and welcoming kane and shaun
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The two carpet fitters called before hand to give me estimated arrival time. Both were extremely polite and helpful. They did a fantastic job fitting the landing carpet bagged up the cut offs and left... See more
Company replied
Carpet order and fitted on the agreed date.very reasonable price. Did not purchase underlay as this was on the expensive side. However this did not affect me from purchasing. Underlay was... See more
Company replied
The service I have received from United Carpets has been excellent from ordering two carpets on different occasions and the two carpet fitters who laid them were efficient, friendly and very helpful.... See more
Company replied
Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
Ladybay Retail Park, NG2 3GZ, Nottingham, United Kingdom
- 0115 986 6223
4.2
Great
96 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Extremely happy guys were very…
Extremely happy guys were very pleasant, very efficient and quick would definitely recommend and use again.
November 21, 2024
Unprompted review
Reply from United Carpets & Beds - Nottingham Ladybay
Hi Sue, thank you for taking the time to leave us a review! Its brilliant to hear that our Ladybay store provided you with such a quick and efficient service!
Reply from United Carpets & Beds - Nottingham Ladybay
Hi Christine, thank you so much for the positive review!
So so bad
One of the worst customer service experiences we've ever had.
2 cancelled fittings on the day they were meant to come, so had no flooring for 14 days.
The person on the end of the phone never had a clue who we were and what was happening.
No apologies, no offer of a discount for the inconvenience.
I would stay away from these cowboys - we actually thought we'd been scammed as it was so bad and started to contact our bank.
November 5, 2024
Unprompted review
Reply from United Carpets & Beds - Nottingham Ladybay
Good afternoon Andrew, thank you for taking the time to leave us a review. Thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. We'd like the opportunity to turn your experience around. Please reach out to us at customerservice@unitedcarpets.net at your earliest convenience to discuss how we can turn this experience into a positive one.
All the Best
The united Team
New carpet
Good selection of carpets the salesman was helpful, carpet fitters were quick and efficient and a good price
October 2, 2024
Unprompted review
Reply from United Carpets & Beds - Nottingham Ladybay
Hi Donna, Thank you for sharing with us how we did! Its a pleasure to hear our Ladybay store was able to provide you with such a quick and efficient service, and we hope to assist you again in the future!
The customer service at the shop
The customer service at the shop, the estimator and the fitter all provided an excellent service. I would highly recommend the shop to friends and family
October 7, 2024
Unprompted review
Reply from United Carpets & Beds - Nottingham Ladybay
Hi Sally, Thanks for taking the time to let us know how we did! We love to hear all about our customers individual experiences with us, and its great to hear our Lady bay store was able to provide you with a excellent service. We hope you love your new flooring.
Good all round experience
Good selection in store, accomodating with planning fitting, Fitters arrived on time and were in and out no problem no messing happy to work around my impractical bed! really quick efficient, nice carpet cant fault the whole process and free fitting aswel so splashed out on underlay
August 28, 2024
Unprompted review
Reply from United Carpets & Beds - Nottingham Ladybay
Rebecca Baguley, reviews like this give us motivation and help us ensure we provide high-quality care. Please don't hesitate to reach out if there's anything additional we can do for you.
Carpets well worth the value
Excellent service, excellent value for money, would recommend to all, very communicative throughout and would shop here again in the future.
August 7, 2024
Unprompted review
Reply from United Carpets & Beds - Nottingham Ladybay
Hi Mark,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team able to deliver great service as well as great communication throughout.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Nottingham Ladybay
Professional and courteous staff
Professional and courteous staff, am using them again
July 19, 2024
Unprompted review
Reply from United Carpets & Beds - Nottingham Ladybay
Hi Karen,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great experience with the team able to provide a professional service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Nottingham Ladybay
Good, friendly service
I was greeted and treated in a very friendly and helpful manner in store. The purchase was simple and easy. The fitters were friendly, courteous and respectful.
July 31, 2024
Unprompted review
Reply from United Carpets & Beds - Nottingham Ladybay
Hi Anne,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team able to advise you on our huge range of flooring as well as our independent fitters delivering a professional serivce.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Nottingham Ladybay
Previously had carpet and LVT…
Previously had carpet and LVT installers do a good job. The last installer was rude, spent a lot of time outside smoking, left rubbish behind, and a part of the LVT in the middle of the floor lifts up when you stand on it. Went to shop to ask them to look at it. Said they'd call and never got back to us. (This review is three weeks after requesting a visit.)
June 30, 2024
Unprompted review
Reply from United Carpets & Beds - Nottingham Ladybay
Hi,
Thankyou for leaving us a review.
We are disappointed to hear that no one has been in touch regarding your experience. If you email us at aftersales@unitedcarpets.net including your postcode and invoice number we can get the team out to inspect as soon as possible.
Once again, thankyou for leaving us a review.
The United Team
Great carpet and great service
Today I've just had the carpet fitted on the stairs and landing. The carpet is very good quality and the guys who fitted it, were friendly and very efficient 👍 This was the third time I ordered the carpet from United and definitely would order again. Thank you! 😊
July 23, 2024
Unprompted review
Reply from United Carpets & Beds - Nottingham Ladybay
Hi Anna,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great fitting experience with our independent fitters delivering a professional service.
We look forward to assisting you again with your next project.
All the best,
United Carpets & Beds Nottingham Ladybay
The fitters did a great job…
The fitters did a great job efficiently, but the wait for the carpet and lack of store communication lowered the overall experience.
July 22, 2024
Unprompted review
Reply from United Carpets & Beds - Nottingham Ladybay
Hi,
Thankyou for leaving us a review.
We are happy to hear that our independent fitters delivered a professional service. In regards to your wait time we apologise for any delays and all of your feedback will be passed onto store management for review.
We look forward to assisting you again soon.
All the best,
United Carpets and Beds Nottingham Ladybay
Fitter ruined my skirting board not…
Fitter ruined my skirting board not just in one place, but in several places to make a long story short both norrie mackie (the owner) and the fitter came to my property to view the damage and proceeded to give me the run of the mill excuses, the fitter didnt want to own up to the damages and behaved unprofessional towards me during the visit. In the end i didnt recieve any compensation, both the fitter and the owner should be ashamed of themselves. This company takes your money with a big grin, but when problems arise they dont want to hear about it and blame you!
May 8, 2024
Unprompted review
Reply from United Carpets & Beds - Nottingham Ladybay
Dear Michael
Thank you for taking the time to leave your feedback.
I am sorry to hear that you were unhappy with the result of the investigation into your issue.
Excellent customer experiences are what we strive to achieve every time, however on the rare occasion that issues do arise, we are quick to rectify them. On this occasion, and as discussed with the store owner and independent fitter during their inspection in your home, they were not able to attribute any damages to the work undertaken. They were therefore unable to offer you any compensation.
Once again, thank you for taking the time to leave us your feedback.
The United Team
New vinyl flooring for kitchen
Wanted new vinyl flooring for kitchen. Really good in store advice, ordered samples online which arrived very quickly. The guys who took up the old vinyl and laid the new did a great job. The finished result looks perfect! If you are looking for new flooring in Nottingham, United Carpets & Beds, Ladybay Retail Park, should be your first port of call!
July 18, 2024
Unprompted review
Reply from United Carpets & Beds - Nottingham Ladybay
Hi Derek,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team able to advise you on our huge range of vinyl and that our independent fitters delivered a professional service.
All of the team will be delighted that you would recommend us and we look forward to assisting you again soon.
All the best,
United Carpets & Beds Nottingham Ladybay
Great carpet at a great price
Great carpet at a great price. Shop staff friendly and efficient.
Fitters arrived on time and did a great job.
Highly recommended.
June 11, 2024
Unprompted review
Reply from United Carpets & Beds - Nottingham Ladybay
Hi George,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team able to get you a great carpet at a great price as well as our independent fitters delivering a professional experience.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Nottingham Ladybay
Absolutely great service
Absolutely great service, on time and a job well done, thank you so much.
July 18, 2024
Unprompted review
Reply from United Carpets & Beds - Nottingham Ladybay
Hi Yvonne,
Thankyou for leaving us a 5 star review.
We are happy to hear that you received great service from the team.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Nottingham Ladybay
Shane
Visited the Lady Bay branch on 30th May 2024 30 minutes before the store was due to close. Shane was there on his own and went through a range of carpets for a bedroom Tapi Carpets failed to give a competitive price on. He was extremely personable and I was able to quickly choose carpet and underlay with fitting before the store closed. I will now use this branch for all of my buy to let properties.
May 30, 2024
Unprompted review
Reply from United Carpets & Beds - Nottingham Ladybay
Hi Dom,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with Shane able to deliver a professional service and find you a great carpet at a competitive price.
We look forward to assisting you with your next project.
All the best,
United Carpets & Beds Nottingham Ladybay
Left mess
They was very good with measuring up and talking to us about how long it would take to get the carpet fitted but after the first contact we had no more it took 3 weeks fir the carpet to arrive we was not informed what was happening or why it was taking so long. When the fitters came the left all their rubbish cut offs and mess all over the carpet so I had to try and clean it up when I have terminal cancer I was so upset that they just left so much mess it made my experience awful unfortunately
May 31, 2024
Unprompted review
Reply from United Carpets & Beds - Nottingham Ladybay
Hi Tracey,
Thankyou for taking time to leave us a review.
I have spoken to the store regarding your experience and they said they did advise on the carpet delay due to your carpet being a special order and needed to be ordered in and that is why your carpet took longer than usual to arrive in-store.
Our independent fitters should leave all off cuts bagged up ready for disposal however we do not offer a waste removal service and this should of been made clear at point of purchase.
If you have any further information please contact us at aftersales@unitedcarpets.net.
Once again, thankyou for taking time to leave us a review.
The United Team
Reply from United Carpets & Beds - Nottingham Ladybay
Hi Carol,
Thankyou for leaving us a 5 star review.
We are happy to hear that you received great service from the team as well as quick and efficient fitting from our independent fitters.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Nottingham Ladybay
Very Happy
From start to finish the process was easy and straightforward and am very pleased with the results.
April 9, 2024
Unprompted review
Reply from United Carpets & Beds - Nottingham Ladybay
Hi Paul,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great experience with the team able to deliver a professional service and that you love it.
We look forward to assisting you again with your next project.
All the best,
United Carpets & Beds Nottingham Ladybay
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