Really good experience in store both staff members was very helpful and welcoming kane and shaun
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See what reviewers are saying
The two carpet fitters called before hand to give me estimated arrival time. Both were extremely polite and helpful. They did a fantastic job fitting the landing carpet bagged up the cut offs and left... See more
Company replied
Carpet order and fitted on the agreed date.very reasonable price. Did not purchase underlay as this was on the expensive side. However this did not affect me from purchasing. Underlay was... See more
Company replied
The service I have received from United Carpets has been excellent from ordering two carpets on different occasions and the two carpet fitters who laid them were efficient, friendly and very helpful.... See more
Company replied
Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
Ladybay Retail Park, NG2 3GZ, Nottingham, United Kingdom
- 0115 986 6223
4.2
Great
96 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 48 hours
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Carpet sales assistants not very…Missy nay
Carpet sales assistants not very helpful /can’t fault carpet fitters quick and very polite
April 21, 2023
Unprompted review
Reply from United Carpets & Beds - Nottingham Ladybay
Hi Clare
Thank you for your recent order and feedback. We sincerely apologise that your experience did not meet your expectations or our standards.
If you would like to talk to one of our team members personally about your experience, you can reach us at aftersales@unitedcarpets.net.
The United Team
Shame about the fitters
Since buying my house I have used United for all my floor covering. Always a great choice and lovely staff. HOWEVER, this last bunch of fitters must have come from Wish. I have fitters to do a better job than I could do. Not this time. They didn't even bother to match the pattern on the downstairs lino. 😞
April 4, 2023
Unprompted review
Reply from United Carpets & Beds - Nottingham Ladybay
Hi Patricia
Thank you for your recent order and feedback. We sincerely apologise that your experience did not meet your expectations or our standards.
If you would like to talk to one of our team members personally about your experience, you can reach us at aftersales@unitedcarpets.net.
The United Team
Excellent service
Excellent service again from the Lady Bay store. Good choice and quality of carpets. After choosing our carpet our room was measured the next day. Good communication. Fitters were friendly and did an excellent job. Only took 12 days from ordering to fitting. Would recommend.
March 4, 2023
Unprompted review
Reply from United Carpets & Beds - Nottingham Ladybay
Hi Andrea
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Great carpet shame about the fitter …
Really happy with the help I received in store by Shane at the ladybay branch in Nottingham he advised me & even allowed me to take a sample home so I could see if it worked in my house. He also came round to measure up for me so that was all good. I was not so happy with the guy who came round to take up my old carpet & fit the new one. He complained it was a big job for one man ( even though he must have been informed what the job was beforehand). I’d moved as much furniture as possible but I did say the wardrobe would need a be moved (I’d emptied it) he promptly dragged it across the room partly pulling the back off! Then when he fitted the stairs carpet he put the gripper bar in the wrong place leaving me unable to close my door.when I rang him after he’d left & I realised the door wouldn’t shut he informed me that he knew it wouldn’t close & he’d left it for someone else to deal with! That said the carpet was well fitted & I’m very happy with the carpet I chose just disappointed by the attitude of the fitter.
February 27, 2023
Unprompted review
Reply from United Carpets & Beds - Nottingham Ladybay
Hi Sue
Thank you for your recent order and feedback. We sincerely apologise that your experience did not meet your expectations or our standards.
If you would like to talk to one of our team members personally about your experience, you can reach us at aftersales@unitedcarpets.net.
The United Team
Lots and I have a lovely bed I am now…
Lots and I have a lovely bed I am now sleeping in
February 16, 2023
Reply from United Carpets & Beds - Nottingham Ladybay
Hi Richard
Thank you for sharing your experience and we are so delighted to hear you had a great experience from your local store and team.
All feedback is shared with the team, and they love seeing such positivity about our services, products and customer care. We shall certainly pass this on to the store.
Thank you again for choosing us to assist you and we look forward and hope to assist you again in the future.
Best wishes
The United Team
fair experience
Nice experience, but we wish we had been told about the drawbacks of buying an end of roll carpet. The fitter said it would not lay flat, and he would probably need to come back to re-stretch it. This means it has to be cut again. He was right, it’s a bit lumpy.
November 17, 2022
Unprompted review
Reply from United Carpets & Beds - Nottingham Ladybay
Hi Steve
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Great service
Great service as always. Been using the same place (before the move to ladybay) for a few carpets now. Staff helpful at tge shop very smooth transaction. Fitting was perfect. Carpet looks lovely very happy customer.
November 29, 2022
Unprompted review
Reply from United Carpets & Beds - Nottingham Ladybay
Hi Kirk
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
All great service very helpful with…
All great service very helpful with measuring and fitting. Managed to fit me in quick too
November 23, 2022
Unprompted review
Reply from United Carpets & Beds - Nottingham Ladybay
Hi
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Very friendly fitters
Very friendly fitters, no problem for them to move heavy settees, only took an hour to fit large lounge with underlay and carpets..and they loved my dogs.
October 23, 2022
Unprompted review
Reply from United Carpets & Beds - Nottingham Ladybay
Hi Tina
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Disappointed customer. Will never recommend
Bought 3 beds which were for delivery in 3 weeks. That was more than 2 months ago and still waiting. There is still no expected delivery date. No apologies or plausible explanation for such an unreasonable delay.
September 2, 2022
Unprompted review
Reply from United Carpets & Beds - Nottingham Ladybay
Good afternoon Don,
Thank you for your recent order and feedback. We sincerely apologise that your experience did not meet your expectations or our standards.
If you would to talk to one of our team members personally about your experience, you can reach us at aftersales@unitedcarpets.net.
The United Team
Excellent customer service
Excellent customer service from start to finish!
Great choice in store then samples of my short list were brought to my home to make my final decision.
Fitters turned up on time and did a great job. Very efficient. Highly recommend.
September 19, 2022
Unprompted review
Reply from United Carpets & Beds - Nottingham Ladybay
Hi Gwen
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
We had all our upstairs done today
We had all our upstairs done today, beautiful carpets and the 3 lads that fitted them were brilliant, did a fantastic job, I’ll be back to get my living room done soon, highly recommend united carpets
October 15, 2022
Unprompted review
Reply from United Carpets & Beds - Nottingham Ladybay
Hi Wendy,
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Fitters were great and did a wonderful job.
Fitters were great and did a wonderful job only complaint is so much rubbish was left grippers etc which are a hazard. Also where has the days gone of actually someone professional coming to to measure it to make sure it is right especially it being a landing, stairs and hall.This is why i have taken a star off for the rubbish left and no help in measuring you measure it we were told.But a great carpet and great job done all in all.
August 17, 2022
Unprompted review
Reply from United Carpets & Beds - Nottingham Ladybay
Hi Alison,
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Great service from start to finish
Great service from start to finish. No high pressure selling. Good quality carpet and underlay. Fitting was simple, plenty of slots available and they arrived when planned. Would definitely recommend the Ladybay Retail park store.
October 6, 2022
Unprompted review
Reply from United Carpets & Beds - Nottingham Ladybay
Hi Cliffie,
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Great price and the carpets are…
Great price and the carpets are beautiful
October 4, 2022
Unprompted review
Reply from United Carpets & Beds - Nottingham Ladybay
Hi Stephen,
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
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