Fantastic service and great staff Went into the shop with measurements in feet (I’m old school) they did not fuss and converted it across and got me a great off cut to fit my bedroom can’t recommend... See more
Company replied
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Fantastic service and great staff Went into the shop with measurements in feet (I’m old school) they did not fuss and converted it across and got me a great off cut to fit my bedroom can’t recommend... See more
Company replied
Great service and communication from staff at the shop. Quick polite fitting and carpet looks great. Will be coming back for stairs next. Happy customer. Will recommend. Jennifer stubbs
Company replied
Experience was okay, carpet is lovely quality. The man was here fitting for approx 6/7 hours (2 bedrooms and stairs) and unfortunately left marks on some of the walls. The wrong colour door bars were... See more
Company replied
Highly recommend. The salesman was very professional and extremely helpful in helping us choose our carpet. The carpet fitter, Naz was very polite, respectful and very friendly. He did his job extreme... See more
Company replied
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
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That's our promise

5 Corporation Street, CV11 5AG, Nuneaton, United Kingdom
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Was quick and friendly staff. Only issue is that I keep finding glue that was stepped in and they had to come and cut some of it off.

Reply from United Carpets & Beds - Nuneaton

Reply from United Carpets & Beds - Nuneaton
Reasonable prices and wide range of options.
Delivery was quick, flexible with fitting appointment. Very happy with how it looks and the overall experience.

Reply from United Carpets & Beds - Nuneaton
Fitters were friendly, polite and considerate and did a great job, the only reason for 4 stars is that what was quoted as a 2 day job, turned out to be 6 day job meaning we had to re arrange and reorganise other aspects of the job. The job ended up costing a lot more as things like levelling flooring from one space to another and finish of the flooring edges weren’t taken into consideration when the job was first assessed and quoted!

Reply from United Carpets & Beds - Nuneaton
The ordering of the carpet was a good experience, I did go down first thing next morning and changed the colour,the salesman was very helpful, 2weeks later the carpet was fitted, unfortunately there's a Fault with the carpet, and I think 2 different shades of grey, But I have decided to live with it, good luck with your purchase

Reply from United Carpets & Beds - Nuneaton
Really happy with the quality and service for my stair runner
The team did a great job

Reply from United Carpets & Beds - Nuneaton
Easily dealt with over the phone, ordered a few samples came within a couple of days. Chose one spoke to them then booked it all in, the guys came out to fit it wasn’t here very long. Did an amazing job and very chatty. Would reccommened to anyone!

Reply from United Carpets & Beds - Nuneaton
Great customer service. Fitters arrived promptly and were very efficient. Very pleased. Will definitely use united carpets again.

Reply from United Carpets & Beds - Nuneaton
Went in store paid in full for front room and hall cost over 700 and was told fitting would be £40 per room, I told them I only wanted fitting in front room and will do hall myself, they then phoned me £30 mins before the fitting man was turning up to tell me I either pay for both rooms to be fitted which would actually cost £100 and not £40 when I said I don’t want both only front room they then said they will charge me £70 for delivery.. I panicked and didn’t know what to do, I’m a single parent and disabled I had to phone a friend for extra money so I just paid the £100 to the fitting man as it would of been cheaper than paying the extra for delivery and I would get my hall done, I told the lad on the phone who took my order in store that this was totally unacceptable and if this would of been the case I wouldn’t of went there in the first place, they said it was free delivery and £40 per room for fitting, he told me the people was already on the way and I have to pay either way.. I would recommend people to stay well clear from this place i got my bedroom carpet from the same place the year before and only paid the £40 and no delivery which is why I went back for my front room

Reply from United Carpets & Beds - Nuneaton
Whole experience from purchasing to fitting was very good. All staff we dealt were friendly and professional throughout.

Reply from United Carpets & Beds - Nuneaton
The fitting was OK however left all bits carpet grippers etc filled 2 black bags

Reply from United Carpets & Beds - Nuneaton
Mark at Nuneaton Branch was easy to deal with, zero pressure. Naz who did fitting personable and efficient. Very reasonable pricing vs TAPI…can only recommend!

Reply from United Carpets & Beds - Nuneaton
Always very helpful and pleasant
.have had time to help you.

Reply from United Carpets & Beds - Nuneaton
The fitters arrived at the time they said they would. They were so helpful as they assisted with moving some of the furniture.
Communication with the company was excellent.
I would definitely recommend this company

Reply from United Carpets & Beds - Nuneaton
Carpet buckled overnight due to expansion. The contracted fitter came back the next day and sorted it. Lovely chap. Happy with the carpet. Many thanks

Reply from United Carpets & Beds - Nuneaton
Lovely carpet at a great price. Fitted quickly and efficiently by 2 friendly guys. This is a great shop. I would definitely use them again next time I need a carpet. Highly recommended.

Reply from United Carpets & Beds - Nuneaton
Friendly staff easy to deal with flooring delivered and fitted as promised, good price

Reply from United Carpets & Beds - Nuneaton
Amazing sales and carpet fitter was excellent

Reply from United Carpets & Beds - Nuneaton
The whole experience has been made very easy and friendly helpful.
The end result is fantastic such a change worth every penny 😀
From everyone in the shop to the fitters so professional 👏

Reply from United Carpets & Beds - Nuneaton
I was happy from the beginning, yeah great, going to get new flooring done Gent came out to measure, after I choose what I wanted. All very friendly and helpful. The day came for fitting, everything was good. Not very happy now, 3 places where it's bubbled up and they not stuck it down properly, there's probably more. Shall not buy from them again. I'm very frustrated and angry.

Reply from United Carpets & Beds - Nuneaton
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