United Carpets & Beds - Nuneaton Reviews 

112
TrustScore 4.5 out of 5

4.3

5 Corporation Street, CV11 5AG Nuneaton, GB


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Rated 5 out of 5 stars

Fantastic service and great staff Went into the shop with measurements in feet (I’m old school) they did not fuss and converted it across and got me a great off cut to fit my bedroom can’t recommend... See more

Company replied

Rated 5 out of 5 stars

Great service and communication from staff at the shop. Quick polite fitting and carpet looks great. Will be coming back for stairs next. Happy customer. Will recommend. Jennifer stubbs

Company replied

Rated 4 out of 5 stars

Experience was okay, carpet is lovely quality. The man was here fitting for approx 6/7 hours (2 bedrooms and stairs) and unfortunately left marks on some of the walls. The wrong colour door bars were... See more

Company replied

Rated 5 out of 5 stars

Highly recommend. The salesman was very professional and extremely helpful in helping us choose our carpet. The carpet fitter, Naz was very polite, respectful and very friendly. He did his job extreme... See more

Company replied


Company details

  1. Carpet Store
  2. Bedroom Furniture Store
  3. Flooring Store
  4. Furniture Store
  5. Living Room Furniture Store
  6. Mattress Store

Written by the company

United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.

The United Way!

Written by the company

FREE Samples
Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
FREE Measure & Estimate
We can expertly measure your room and provide an accurate estimation of cost.
Interest FREE Credit
0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.

Value for money

That's our promise

That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!

Contact info

  • 5 Corporation Street, CV11 5AG, Nuneaton, United Kingdom

  • 024 7632 0333

4.3

Excellent

TrustScore 4.5 out of 5

112 reviews

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4.3

All reviews

(112)

1,904 reviews in the last 12 months

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Rated 3 out of 5 stars

Was quick and friendly staff

Was quick and friendly staff. Only issue is that I keep finding glue that was stepped in and they had to come and cut some of it off.

June 24, 2025
Unprompted review
United Carpets & Beds - Nuneaton logo

Reply from United Carpets & Beds - Nuneaton

Hi Clint, thank you for taking the time to leave us a review.

Its great to hear that our Nuneaton store store could provide you with a super friendly & quick service.

We hope to assist you again in the future, take care!

Rated 5 out of 5 stars

carpets

Perfectly fitted and very quick also .

June 5, 2025
Unprompted review
United Carpets & Beds - Nuneaton logo

Reply from United Carpets & Beds - Nuneaton

Hi Brian, thank you for taking the time to leave a review!

We're so pleased that the independent fitter from our Nuneaton store could do a perfect job when fitting your new carpets.

We hope to assist you again in the future, have a brilliant day.

Rated 5 out of 5 stars

Very happy.

Reasonable prices and wide range of options.
Delivery was quick, flexible with fitting appointment. Very happy with how it looks and the overall experience.

April 17, 2025
Unprompted review
United Carpets & Beds - Nuneaton logo

Reply from United Carpets & Beds - Nuneaton

Hi, thank you for taking the time to leave us such a kind review!

We're so pleased that our Nuneaton store could meet your expectations and provide you with a positive experience with reasonable prices and quick delivery.

We hope that we can assist you again in the future, take care!

Rated 4 out of 5 stars

Great job

Fitters were friendly, polite and considerate and did a great job, the only reason for 4 stars is that what was quoted as a 2 day job, turned out to be 6 day job meaning we had to re arrange and reorganise other aspects of the job. The job ended up costing a lot more as things like levelling flooring from one space to another and finish of the flooring edges weren’t taken into consideration when the job was first assessed and quoted!

May 7, 2025
Unprompted review
United Carpets & Beds - Nuneaton logo

Reply from United Carpets & Beds - Nuneaton

Hello Tanya, thank you for taking the time to leave us feedback!

We're so pleased to hear that the independent fitters were friendly, polite and considerate when in your home and did a great job.

We hope to get the opportunity to assist you again in the future, take care!

Rated 3 out of 5 stars

Hopefully you will do better

The ordering of the carpet was a good experience, I did go down first thing next morning and changed the colour,the salesman was very helpful, 2weeks later the carpet was fitted, unfortunately there's a Fault with the carpet, and I think 2 different shades of grey, But I have decided to live with it, good luck with your purchase

March 31, 2025
Unprompted review
United Carpets & Beds - Nuneaton logo

Reply from United Carpets & Beds - Nuneaton

Good afternoon Mr Williams, thank you for taking the time to leave us a review.

Its great to hear that you had such a positive instore experience when visiting our Nuneaton store. If there is anything further we can do to improve your experience, please do not hesitate to email customerservice@unitedcarpets.net, and a member of our team will be more than happy to assist you.

Kind Regards
The United Team

Rated 5 out of 5 stars

Really happy with the quality and…

Really happy with the quality and service for my stair runner
The team did a great job

April 1, 2025
Unprompted review
United Carpets & Beds - Nuneaton logo

Reply from United Carpets & Beds - Nuneaton

Hi Marc, thank you for taking the time to leave us a review!

We're so pleased that our Nuneaton store could meet your expectations and provide you with a positive service.

We hope that you love your new stairs runner, and we hope to assist you again in the future, have a great day!

Rated 5 out of 5 stars

Amazing experience

Easily dealt with over the phone, ordered a few samples came within a couple of days. Chose one spoke to them then booked it all in, the guys came out to fit it wasn’t here very long. Did an amazing job and very chatty. Would reccommened to anyone!

March 6, 2025
Unprompted review
United Carpets & Beds - Nuneaton logo

Reply from United Carpets & Beds - Nuneaton

Hello Paula, thank you for taking the time to leave us a review!

We're so pleased that our Nuneaton store could meet your expectations and provide you with an amazing experience.

We hope to assist you again in the future, take care!

Rated 5 out of 5 stars

Great customer service

Great customer service. Fitters arrived promptly and were very efficient. Very pleased. Will definitely use united carpets again.

February 15, 2025
Unprompted review
United Carpets & Beds - Nuneaton logo

Reply from United Carpets & Beds - Nuneaton

Hi Lindsey, thank you for sharing how our Nuneaton store did!
We're so pleased to hear that the store provided you with great customer service and the fitters were very efficient.
We hope you love your new carpet and we look forward to assisting you again!

Rated 1 out of 5 stars

Went in store paid in full for front…

Went in store paid in full for front room and hall cost over 700 and was told fitting would be £40 per room, I told them I only wanted fitting in front room and will do hall myself, they then phoned me £30 mins before the fitting man was turning up to tell me I either pay for both rooms to be fitted which would actually cost £100 and not £40 when I said I don’t want both only front room they then said they will charge me £70 for delivery.. I panicked and didn’t know what to do, I’m a single parent and disabled I had to phone a friend for extra money so I just paid the £100 to the fitting man as it would of been cheaper than paying the extra for delivery and I would get my hall done, I told the lad on the phone who took my order in store that this was totally unacceptable and if this would of been the case I wouldn’t of went there in the first place, they said it was free delivery and £40 per room for fitting, he told me the people was already on the way and I have to pay either way.. I would recommend people to stay well clear from this place i got my bedroom carpet from the same place the year before and only paid the £40 and no delivery which is why I went back for my front room

January 24, 2025
Unprompted review
United Carpets & Beds - Nuneaton logo

Reply from United Carpets & Beds - Nuneaton

Good afternoon Pagan, thank you for taking the time to leave us a review!
We're disappointed to hear that our independent fitters failed to meet your expectations making your experience with us a negative one. We would like to hear more about your experience please email customerservice@unitedcarpets.net with your details and a member of our team will get back to you.
Kind Regards
The United Team

Rated 5 out of 5 stars

Whole experience from purchasing to…

Whole experience from purchasing to fitting was very good. All staff we dealt were friendly and professional throughout.

January 18, 2025
Unprompted review
United Carpets & Beds - Nuneaton logo

Reply from United Carpets & Beds - Nuneaton

Hello Carol, thank you for taking the time to share how our Nuneaton store did!
We're so glad you had such a positive instore experience while visiting us, and the independent fitter was very good.
We hope to get the chance to assist you again in the future, take care!

Rated 2 out of 5 stars

The fitting was OK however left all…

The fitting was OK however left all bits carpet grippers etc filled 2 black bags

January 9, 2025
Unprompted review
United Carpets & Beds - Nuneaton logo

Reply from United Carpets & Beds - Nuneaton

Good afternoon, Mrs Pilkington, thank you for taking the time to leave us a review.
We're sorry to hear that your fitting experience with our independent fitters didn't meet your expectations.
Please email customerservice@unitedcarpets.net with more details to escalate this further
Kind Regards
United Carpets and Beds

Rated 5 out of 5 stars

Easy, efficient and cost effective!

Mark at Nuneaton Branch was easy to deal with, zero pressure. Naz who did fitting personable and efficient. Very reasonable pricing vs TAPI…can only recommend!

December 18, 2024
Unprompted review
United Carpets & Beds - Nuneaton logo

Reply from United Carpets & Beds - Nuneaton

Hi Michael, thank you for taking the time to share with us how our Nuneaton store did! We're so glad they could meet your expectations and provide you with a positive experience! We hope to assist you again in the future!

Rated 5 out of 5 stars

Always very helpful and pleasant

Always very helpful and pleasant
.have had time to help you.

November 10, 2024
Unprompted review
United Carpets & Beds - Nuneaton logo

Reply from United Carpets & Beds - Nuneaton

Hello Kim, thank you for sharing with us how our Nuneaton store did! We're so happy we could help. We hope to assist you again in the future, have a fantastic afternoon.

Rated 5 out of 5 stars

New carpets fitted

The fitters arrived at the time they said they would. They were so helpful as they assisted with moving some of the furniture.
Communication with the company was excellent.
I would definitely recommend this company

December 7, 2024
Unprompted review
United Carpets & Beds - Nuneaton logo

Reply from United Carpets & Beds - Nuneaton

Hi, thank you for taking the time to leave us such a positive review! We're so glad our Nuneaton store could provide you with an excellent service with great communication. thanks again for the recommendation, take care.

Rated 5 out of 5 stars

Great, thank you

Carpet buckled overnight due to expansion. The contracted fitter came back the next day and sorted it. Lovely chap. Happy with the carpet. Many thanks

December 7, 2024
Unprompted review
United Carpets & Beds - Nuneaton logo

Reply from United Carpets & Beds - Nuneaton

Hi Megan, thank you for leaving us such an honest review! We're sorry to hear that they're was issues with your carpet, but its great to know that our team at Nuneaton made sure this was rectified straight away for you! We hope to assist you again in the future, have a fantastic new year!

Rated 5 out of 5 stars

Lovely carpet at a great price

Lovely carpet at a great price. Fitted quickly and efficiently by 2 friendly guys. This is a great shop. I would definitely use them again next time I need a carpet. Highly recommended.

November 26, 2024
Unprompted review
United Carpets & Beds - Nuneaton logo

Reply from United Carpets & Beds - Nuneaton

Hi Pauline, thank you for sharing with us how we did! its a pleasure to hear that our Nuneaton store provided you with a quick and efficient service! We look forward to assisting you next time!

Rated 5 out of 5 stars

Friendly staff easy to deal with…

Friendly staff easy to deal with flooring delivered and fitted as promised, good price

November 22, 2024
Unprompted review
United Carpets & Beds - Nuneaton logo

Reply from United Carpets & Beds - Nuneaton

Hi Christine, thank you for taking the time to leave us a review! its great to hear that our Nuneaton store made your experience with us a positive one! We hope you have an amazing Christmas and new year!

Rated 5 out of 5 stars

Amazing sales and carpet fitter was…

Amazing sales and carpet fitter was excellent

December 9, 2024
Unprompted review
United Carpets & Beds - Nuneaton logo

Reply from United Carpets & Beds - Nuneaton

Hi Arlene,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store and fitting experience with the team able to deliver a professional service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Nuneaton

Rated 5 out of 5 stars

Great new look to our property

The whole experience has been made very easy and friendly helpful.
The end result is fantastic such a change worth every penny 😀
From everyone in the shop to the fitters so professional 👏

October 26, 2024
Unprompted review
United Carpets & Beds - Nuneaton logo

Reply from United Carpets & Beds - Nuneaton

Good afternoon Adrian, We're so glad our Nuneaton store could make your experience as smooth sailing as possible for you! its amazing to hear how happy you are with the end results, we hope to see you again next time!

Rated 4 out of 5 stars

I was happy from the beginning

I was happy from the beginning, yeah great, going to get new flooring done Gent came out to measure, after I choose what I wanted. All very friendly and helpful. The day came for fitting, everything was good. Not very happy now, 3 places where it's bubbled up and they not stuck it down properly, there's probably more. Shall not buy from them again. I'm very frustrated and angry.

September 7, 2024
Unprompted review
United Carpets & Beds - Nuneaton logo

Reply from United Carpets & Beds - Nuneaton

Hi Susan, thank you for taking the time to leave us a review! Its great to hear you recieved a friendly and helpful service from our team at our Nuneaton store. We regret to hear your flooring was not fitted to the standards we strive for. Please email customerservice@unitedcarpets.net so we can be given the opportunity to rectify this and turn your experience around. We look forward to hearing from you, all the best United carpets and Beds.

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