United Carpets & Beds - Rochdale Reviews 

We have used united carpets at Rochdale for about 4 times, the salesmanship is excellent not pushy & very knowledgeable, the carpet fitter is excellent and professional and we are so impressed with his work highly recommended

I had a stress free, helpful experience today with Rhys.
He listened to what I needed and helped me find the right carpet for the room and budget.
No hard, pushy, sale just good customer service.
Really happy with pricing (which was clear) and booking a suitable date to be fitted. Highly recommend

Great price, great service

Purchased and fitted within a week and before Christmas, great service

Recently bought a new carpet from them. Good quality and very happy.
More recently bought a new mattress. Again happy, although the store said delivery within the week, but when customer services rang, it was a two week delivery

Lovely company,will be getting other carpets from here in the future. Carpet fitter was great measured my stairs for me as those are getting re-carpeted soon.

lots of choices, great deals and very friendly approachable
staff

Went into the shop they were really good ordered the carpet, the fitter turned up with the carpet, he was very nice he fitted the carpet nothing was to much trouble l would definitely recommend United carpets they are very good and very reasonable prices.

Ordered beds online.

Built 1st bed and was very disappointed in the build quality. Sides of the bed are chip board and flimsy, had to keep this one as it was opened.
Didn't bother with 2nd bed, sent it back.
This is probably why they are not displayed in store.
Just to clarify, it's not a problem with the store, but an issue with the products that can only be ordered online and not on display in store.
Store dealt with order satisfactorily.

Very very happy with the service thank you very much

Excellent experience

I can't thank Janice and Ian enough, they were true to their word.

The team who did my last job a very difficult uneven floor, they were exceptional, a bunch of highly skilled individuals.

I will always use this company for all my flooring needs be it carpets or otherwise.

Well done and thank you.

Treated with great courtesy by the knowledgeable salesman Couldnt do enough to help Carpet came very quickly ,was fitted and looks great Couldn't be happier

Service from the Rochdale store was exemplary. We were shopping around various outlets and this store offered exceptional value and friendly, patient service

Worst decision I made having my carpets fitted by United Carpets. The list of issues goes on and on. From drunk fitters to refusing to replace fraying carpets that should still be under warranty to fitting carpets too short etc. I could spend all day writing a review. Never ever would I go near this place again. I’ve had to replace all my carpets and it’s costing me a fortune. They had no compassion, no customer service and not even a sorry for the trouble we’ve caused.
Really disappointed and would certainly not recommend to anyone - quite the opposite.

The price was good, service in store was good, and fitter was thorough and careful. We would recommend.

Should be no stars really
We were railroaded and lied to by staff
Organised a carpet to be fitted on the 20th May at the end of April. Was told that there was plenty of carpet to cover hall landing and stairs. On the fitting day 20th May the fitter came and said there was not enough carpet. Why not go to store to select another bigger piece. He said he could cut the carpet on the morning of the 21st and fit it that day. My wife did go down to the store and chose a carpet a lot more expensive than previous carpet which was £109 it was now £250 the fitter had mentioned on the 20th that we might as well get new underlay. It would be free fitting the cheapest underlay they said was also £250 (for 7mm thick cheap and nasty underlay which had to be the same dimensions as the carpet - they charged for 22.8 m2 for it but since we were buying underlay it would be free fitting saving us a cost of £113. When I got home and my wife showed me the invoice did not look right so I phoned the store at approx 5pm and spoke to the guy who served my wife. I questioned the figures he said he could not do a proper invoice. I then questioned the cost of the underlay. He said that the fitter would only fit carpets with their companies underlay. I questioned that and asked if he could check that with the fitter. He Said he would and phone me back. At 5.30pm I got a message on my answer machine that the store closed at 5.30pm and that he would get back to me at 8.30am when the store opened. My wife and I had a discussion that evening and decided to keep the first carpet, keep the better underlay which was already on the stairs and just pay for 6m2 underlay in the hall and have the carpet fitted just on the hall and stairs (we would paint the floorboards on the landing and use a rug.) At 8.30am I arrived at the store. The assistant was already at the store together with a mystery person up stairs. As I explained to the assistant what we decided the mystery person came down a back stairway and said see you later to assistant. At this point the assistant said to me that the problem with our decision was that the carpet my wife had chosen the day before had already been cut by the fitter that same afternoon. He took me upstairs (Where the mystery person had been) and showed me it was cut up. It was now impossible for us to change our minds. I was taken aback. I said I was not happy with the price and quality of the underlay. I said I wanted the fitter just to fit the carpet without underlay. He said that his fitter could not do this as it was a hessian backed carpet and would not be safe. I explained that we would buy our own underlay and fit this ourselves - the difficult area (the stairs) had quality underlay already in place. Again he said the fitter could not do this. At this time it was 9am. I asked what time the fitter would arrive at the store The assistant apparently spoke to him said 10am. This was the time that the fitter had told me he would get to the store to cut the carpet and then come to us afterwards the day before when he left us. We wanted the carpet fitting it had been too long for us without proper carpet (I tried to get hold of our own underlay which would have cost around £70 max - it was all delivery the next day so I could not have it straight away. We had waited nearly a month to get the carpet fitted from first visit so we reluctantly decided to go ahead with the fitting using their underlay.
What we got was a carpet which fitted hall stairs and landing - which looked to me dubious quality. Very expensive cheap underlay. Fitted at a total cost of £517.00 including door plates.
What we wanted was a good quality wool carpet we had previously chosen which cost £109 say with a cost of £40 for the required better quality underlay and say £80 for fitting hall and stairs say a total cost of £230.
( After the comments of the original salesman for all we know the first piece of carpet could have fit all.)
Customers should be aware of the practices of this store. We have learned a big lesson and will not be using United Carpets Again.