United Carpets & Beds - Scunthorpe Reviews 

158
TrustScore 4.5 out of 5

4.6

3 Snowdonia Avenue, DN15 8NL Scunthorpe, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Just used United carpets Scunthorpe again for our hall stairs and landing and a bedroom fitting. Great service from the gentleman who originally helped us in the showroom (informative not pushy) reaso... See more

Company replied

Rated 4 out of 5 stars

Showroom staff were lovely and for us the carpets we wanted for our budget. Only issue we had was with the fitters came a lot later then advised by a few hours, which was okay because it was very hot.... See more

Company replied

Rated 5 out of 5 stars

Amazing service, Paul was great in terms of advice and explaining everything and very quick . Great price aswell Will definitely use again

Company replied

Rated 5 out of 5 stars

Scott was brilliant - he was friendly and knowledgable and really took the time to understand our requirements, making meaningful suggestions to get us the best value option for our money. We vis... See more

Company replied


Company details

  1. Carpet Store
  2. Bedroom Furniture Store
  3. Flooring Store
  4. Furniture Store
  5. Living Room Furniture Store
  6. Mattress Store

Written by the company

United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.

The United Way!

Written by the company

FREE Samples
Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
FREE Measure & Estimate
We can expertly measure your room and provide an accurate estimation of cost.
Interest FREE Credit
0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.

Value for money

That's our promise

That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!

Contact info

  • 3 Snowdonia Avenue, DN15 8NL, Scunthorpe, United Kingdom

  • 01724 282691

4.6

Excellent

TrustScore 4.5 out of 5

158 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 99% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(158)

1,940 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good quality

Good quality
Excellent price
Staff friendly
Carpet fitters amazing
Would never use anyone else

May 9, 2025
Unprompted review
United Carpets & Beds - Scunthorpe logo

Reply from United Carpets & Beds - Scunthorpe

Hi, thank you for taking the time to leave us a review!

We're so pleased that our Scunthorpe store could make your experience with us a positive one, with excellent prices and friendly staff.

We hope that you love your new carpet, and we look forward to your next visit with us.

Rated 5 out of 5 stars

Very helpful and friendly staff

Very helpful and friendly staff, had been so impressed with their service, that's why I went back for my second order of carpet and fitting.

May 7, 2025
Unprompted review
United Carpets & Beds - Scunthorpe logo

Reply from United Carpets & Beds - Scunthorpe

Hello Patricia, thank you for taking the time to leave such positive feedback.

We're so pleased that our Scunthorpe store could meet your expectations and provide you with a 5 star service.

We look forward to your next visit with us, take care!

Rated 4 out of 5 stars

Good service advised by staff at shop…

Good service advised by staff at shop very happy with my carpet

April 7, 2025
Unprompted review
United Carpets & Beds - Scunthorpe logo

Reply from United Carpets & Beds - Scunthorpe

Hi Sue, thank you for taking the time to leave us feedback!

Its great to hear that our Scunthorpe store could provide you with a good service.

We're so glad that you're happy with your new carpet, have a fantastic day!

Rated 5 out of 5 stars

Competitive price

Competitive price, friendly staff and good advice

April 25, 2025
Unprompted review
United Carpets & Beds - Scunthorpe logo

Reply from United Carpets & Beds - Scunthorpe

Hi Allan, thank you for taking the time to leave us such a kind review!

We're so glad that our Scunthorpe store could meet your expectations and provide you with a 5 star service.

We hope to assist you again in the future, take care!

Rated 4 out of 5 stars

Great service in showroom

Great service in showroom. Really pleased with product.
Fitters were on time, quick, friendly and efficient - if a bit trigger happy with the glue spray - which catches dirt around the skirting.

April 24, 2025
Unprompted review
United Carpets & Beds - Scunthorpe logo

Reply from United Carpets & Beds - Scunthorpe

Hi Emma, thank you for taking the time to share your experience.

Its a pleasure to hear that our Scunthorpe store could provide you with a great service, and the independent fitters were friendly & efficient.

We look forward to your next visit with us, take care!

Rated 4 out of 5 stars

The process for ordering seemed easy…

The process for ordering seemed easy but no mention of having to pay extra for the fitter to shave the door and one of the grips needed was missing from the order so again extra expense not accounted for. Other than that the fitters worked quickly and well

April 9, 2025
Unprompted review
United Carpets & Beds - Scunthorpe logo

Reply from United Carpets & Beds - Scunthorpe

Good afternoon Akande, thank you for taking the time to leave us feedback.

We're glad to hear that you had a positive experience with our Scunthorpe store and the independent fitters.

Please do not hesitate to email customerservice@unitedcarpets.net if you feel there is anything further we can do to improve your experience.

Kind Regards
The United Team

Rated 5 out of 5 stars

Very good service changed date without…

Very good service changed date without a problem good product will order from them in the future

April 14, 2025
Unprompted review
United Carpets & Beds - Scunthorpe logo

Reply from United Carpets & Beds - Scunthorpe

Hello Stacey, thank you for taking the time to leave us feedback!

We're so pleased to hear that our Scunthorpe store could meet your expectations and provide you with a positive service.

We look forward to assisting you again in the future, have a fantastic afternoon!

Rated 4 out of 5 stars

Value for money

I got a very good quality carpet, roll end at reasonable price

April 7, 2025
Unprompted review
United Carpets & Beds - Scunthorpe logo

Reply from United Carpets & Beds - Scunthorpe

Hi Ian, thank you for taking the time to leave us a review!

We're so pleased that our Scunthorpe store could meet your expectations and provide you with a positive service.

We hope that we can assist you again in the future, take care!

Rated 5 out of 5 stars

Great job

I’ve had all my rooms carpeted and my hallway done with laminate flooring. 3 visits over the last few weeks. I found all the fitters friendly, efficient and tidy, great job. Special thanks to the sales rep Justin in store, very helpful.

March 17, 2025
Unprompted review
United Carpets & Beds - Scunthorpe logo

Reply from United Carpets & Beds - Scunthorpe

Hello Angela, thank you for taking the time to leave us feedback!

Its great to hear that our Scunthorpe store & independent fitters could provide you with a friendly & efficient service.

We hope that we can assist you again in the future, have a brilliant day!

Rated 5 out of 5 stars

Great service efficient reliable…

Great service efficient reliable quality carpet and fitted when I required

March 14, 2025
Unprompted review
United Carpets & Beds - Scunthorpe logo

Reply from United Carpets & Beds - Scunthorpe

Hi Tracey, thank you for taking the time to leave us a review!

We're so pleased that our Scunthorpe store could meet your expectations and provide you with not only a great service but an efficient and reliable carpet too.

We hope that we can assist you again in the future, take care!

Rated 5 out of 5 stars

Helpful staff

The staff were helpful and friendly. They arranged everything with ease. Very organised, thank uou.

February 28, 2025
Unprompted review
United Carpets & Beds - Scunthorpe logo

Reply from United Carpets & Beds - Scunthorpe

Hi Michelle, thank you for taking the time to leave us feedback!
We're so glad that our Scunthorpe store could meet your expectations and provide you with a helpful and friendly experience, arranging everything with ease.
We hope to see you again in the future, take care!

Rated 5 out of 5 stars

New carpet and fitting

Guys in the shop were very knowledgable and helpful, the guys that came to fit it were excellent and very fast with an excellent finish.

February 22, 2025
Unprompted review
United Carpets & Beds - Scunthorpe logo

Reply from United Carpets & Beds - Scunthorpe

Hi, thank you for taking the time to leave us a review!
Its great to hear that our Scunthorpe store could provide you with an excellent service, and the independent fitter was quick and efficient.
We hope to assist you again in the future, take care!

Rated 5 out of 5 stars

We went in and ordered our carpet

We went in and ordered our carpet, we required something slightly different and the sales person not only said they could accommodate, he said he would be one of the workers, he delivered and the work was amazing. Will definitely use again.

March 1, 2025
Unprompted review
United Carpets & Beds - Scunthorpe logo

Reply from United Carpets & Beds - Scunthorpe

Hi Tina, thank you for taking the time to share with us how our Scunthorpe store did! We're so pleased to hear that they could meet your expectations and provide you with such an amazing service.
We look forward to your next visit with us, take care!

Rated 5 out of 5 stars

Fantastic service

Fast, brilliant and go up and beyond just fitting carpets. They helped take a door off, cut up old carpet to be taken away as husband not able to do it due to going through treatment for cancer. Looking at them doing the rest of the house very soon.

February 18, 2025
Unprompted review
United Carpets & Beds - Scunthorpe logo

Reply from United Carpets & Beds - Scunthorpe

Hi Suzanne, thank you for taking the time to leave us a review!
We're so pleased to hear that our Scunthorpe store went above and beyond to provide you with a brilliant service.
We hope that you love your new carpet, and we look forward to seeing you again in the future, take care!

Rated 5 out of 5 stars

Great company, fantastic service.

Very helpful staff when browsing. Great choice of carpets. Very competitively priced with a fast fitting service.
Fitter was courteous and tidy in his work.
Overall extremely happy from start to finish.
Will definitely return for the rest of my flooring.

February 10, 2025
Unprompted review
United Carpets & Beds - Scunthorpe logo

Reply from United Carpets & Beds - Scunthorpe

Hi Steve, thank you for taking the time to leave us a review!
We're so pleased that our Scunthorpe store could meet your expectations and provide you with such a positive experience.
We look forward to your next visit with us, take care!

Rated 5 out of 5 stars

Excellent service and very helpful when…

Excellent service and very helpful when choosing our carpet. Quick delivery and the fitting was great.

January 30, 2025
Unprompted review
United Carpets & Beds - Scunthorpe logo

Reply from United Carpets & Beds - Scunthorpe

Hello Louise, thank you for taking the time to share with us how our Scunthorpe store did, we're so pleased to hear that you recieved an excellent service and fitting was great.
We hope you love your new carpet, and we hope to assist you again in the future.
All the best
The United Team

Rated 5 out of 5 stars

Excellent service yet again from United…

Excellent service yet again from United Carpets and Beds here in Scunthorpe. Having had my lounge/diner carpeted by them a few weeks ago I didn't hesitate to get them to carpet my bedroom. Once again proper "old school" service, all furniture moved, old carpet taken up and disposed of,vnew carpet and underlay fitted, all furniture returned to its original place . Very friendly staff and very competitive prices.

February 26, 2025
Unprompted review
United Carpets & Beds - Scunthorpe logo

Reply from United Carpets & Beds - Scunthorpe

Hi Judy, thank you for taking the time to leave us such a kind review!
We're so pleased to hear that our Scunthorpe store and independent fitter was able to provide you with an excellent, friendly service.
We hope you love your new carpet, and hopefully we will see you again in the future, take care!

Rated 5 out of 5 stars

Polite and Professional

Fast, easy and efficient at what they do!

The people who came to fit it were amazing, very polite and professional!

Couldn’t reccomend these highly enough

January 15, 2025
Unprompted review
United Carpets & Beds - Scunthorpe logo

Reply from United Carpets & Beds - Scunthorpe

Hi Aiden, thank you so much for taking the time to leave us a review!
We're so pleased to hear that our Scunthorpe store provided you with a quick and efficient service, making your experience with us a positive one.
Thanks again for the recommendation, take care!

Rated 1 out of 5 stars

Shocking service

The first time I came into the store I found the mattress I wanted and was pleased to see posters on the wall stating you could pay weekly or monthly, interest free on anything over £500. I asked the manager and was told that offer could only be done online so I'd have to go away and order from the website. When I got home and looked the mattress I wanted wasn't even on the website so I contacted customer services who told me I was correct and could do the interest free over 12 months on anything over £500 in store and they would contact the shop and reiterate that to them. So I went back and tried again to be told again that it was only over £1000 in store. I told them I'd spoken to CS and the manager jumped in and said yes I was right but I would have to pay over 6 months not 12 months, therefore doubling my payments. I decided to pay outright and did get a bit of a discount due to all the confusion and mess around. But... I was told it would be in-store for the following Thursday or latest Tuesday after that...I didn't hear anything on either of those days so I rang the store to be told delivery days had changed only 2 days after I made my order and it would be a few more days before it arrived! I should have received a courtesy call about this. The manager did send a colleague to the warehouse to pick it up for me but I have to say the service and communication throughout from store to customer services at head office were shocking. If I hadn't have wanted that particular mattress I would have shopped elsewhere!!

January 30, 2025
Unprompted review
United Carpets & Beds - Scunthorpe logo

Reply from United Carpets & Beds - Scunthorpe

Good afternoon Jenny, thank you for taking the time to leave us a review!
We're sorry to hear that the experience you had with our Scunthorpe store wasnt a positive one. We would like to hear more about the service you received. Please email customerservice@unitedcarpets.net and a member of our team will be in touch.
Kind Regards
The United Team

Rated 5 out of 5 stars

2 new carpets

Really pleased with the quality and price of our 2 new carpets from United carpets
Really helpful friendly staff in store, helpful, friendly professional carpet fitters.
10 out of 10 thank you all so much.
Wish you all and your business all the best for the future.

January 20, 2025
Unprompted review
United Carpets & Beds - Scunthorpe logo

Reply from United Carpets & Beds - Scunthorpe

Hello Peter, thank you so much for taking the time to leave us such a kind review! We're so pleased to hear that you're more than happy with your new carpets and the service you recieved from our Scunthorpe store. We hope to see you again in the future, thanks again for the recommendation!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look