prices were reasonable , quality good& everything organised & explained well. The fitters did everything i asked ie. fitting vinyl under washer & cupboards, helped with moving fridge & freezer altho... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Best experience I have had at carpet shop from start to finish, Mark at barnsley road branch came out measured up my bungalow full fit carpet and vinyl flooring. He gave me a fantastic price all... See more
Company replied
The sales guy was very helpful and informative, helped us pick the right carpet. Would highly recommend - Sheffield lane top branch
Company replied
Derek helped us, he explained the pros and cons of different flooring and asked is about our requirements. He showed us different types of vinyl including the end rolls and did not pressure us. We tho... See more
Company replied
Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
Barnsley Road, S5 0QJ, Sheffield, United Kingdom
- 0114 257 7970
4.6
Excellent
105 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Could’ve had more of a discount
We’ve had all the house carpeted over the last couple of months. Living room, hall, stairs, landing, and all 3 bedrooms. Spent over £4k because we wanted the same top quality carpet and underlay throughout. Had 3 separate fitters, one, who fitted the smallest bedroom, needed a hand upstairs with both the underlay and the carpet, so wouldn’t tasted him. I thought we’d have got more of a discount as well due to the amount we bought over 2/3 months. If it wasn’t for the carpet we wanted was being delisted.
May 1, 2025
Unprompted review
Reply from United Carpets & Beds - Sheffield Barnsley Road
Good afternoon Simon, thank you for taking the time to leave us feedback.
Please do not hesitate to contact our Sheffield store or contact customerservice@unitedcarpets.net if you feel there is anything we ca do to improve your experience with us.
Kind Regards
The United Team
Great service
Great service. All measured up and fitted. Lovely people. Would definitely recommend. Went for the full house fitted using the finance option, which was a great help. No problems
May 1, 2025
Unprompted review
Reply from United Carpets & Beds - Sheffield Barnsley Road
Hello Sarah,
Thank you for taking the time to leave feedback!
We are delighted to hear that you had a positive experience with your recent fitting and the overall service provided by our team.
We hope to have the opportunity to assist you again in the future.
All the best,
United Carpets & Beds Sheffield Barnsley Road
Great service and helpful advice
Great service and helpful advice - great value and choice - fitting was on point too and end result looks amazing- thank you xx
May 17, 2025
Unprompted review
Reply from United Carpets & Beds - Sheffield Barnsley Road
Hello Louisa,
Thank you for taking the time to leave feedback!
We are happy to hear that you had a great service and you are pleased with your new flooring.
We hope to have the opportunity to assist you again in the future.
All the best,
United Carpets & Beds Sheffield Barnsley Road
Highly recommend
Great shopping experience, the staff were all friendly and welcoming, I was served by a gentleman called umzy he was very informative, helpful and patient with me while choosing the perfect carpet and really appreciated his time
June 10, 2025
Unprompted review
Reply from United Carpets & Beds - Sheffield Barnsley Road
Hi Abs, thank you for taking the time leave a review!
Its a pleasure to hear that you recieved such a positive instore experience when visiting our Sheffield store.
We hope to assist you again soon, take care!
Great Floors - Not Enough Attention to Detail
Visited Sheffield Barnsley Rd store in March 2025. Very happy with service and choice of products. Found the floors I've always wanted and happy with price. Also found my ideal bed along with an offer for the mattress. Left over the moon and waited 2 months (due to issues with new house) for delivery. Floors fitted perfectly and very happy with them. Bed arrived and was told it wouldn't fit up the stairs (small terrace) - extremely disappointed with this as staff member who measured for floors also measured for bed and assured me it would fit. Obviously the bed would fit in the room but he didn't think about getting the bed up the stairs or take time to measure. The bed had to be returned. I received a full refund. I was very disappointed and frustrated as I have enough going on without having to mess about with all this. It was sorted out promptly and professionally, however I'd be uncertain about using UC&B again because of this incident.
May 27, 2025
Unprompted review
Reply from United Carpets & Beds - Sheffield Barnsley Road
Good afternoon Jess, thank you for taking the time to leave us feedback.
We're disappointed to hear that our Sheffield store failed to meet your expectations. Please do not hesitate to contact customerservice@unitedcarpets.net if you feel there is anything we can do to improve your experience, we will be more than happy to assist you!
Kind Regards
The united Team
Although I had to wait a few weeks for…
Although I had to wait a few weeks for delivery it was worth it my delivery was 27th of may and it went very well with efficiency. The two men were quick and very professional. This is the 3rd purchase I've made since 2009 and I've always been satisfied.
May 27, 2025
Unprompted review
Reply from United Carpets & Beds - Sheffield Barnsley Road
Thank you for your kind feedback. We're always delighted to see a returning customer and hope to see you again for your next project.
Attentive Staff, good value for money he staff at Barnsley road shop…
The staff at Barnsley road shop Sheffield were great. Helped with the selection process once they knew our budget and showed us different options at various price points. The carpets are good quality and definitely good value for money.
April 25, 2025
Unprompted review
Reply from United Carpets & Beds - Sheffield Barnsley Road
Hi Tracey, thank you for taking the time to share how our Sheffield store did!
Its so great to hear that they could help you find the right carpet that best suited your home and budget.
We hope that you love your new carpet, take care!
Best experience I have had at carpet…
Best experience I have had at carpet shop from start to finish, Mark at barnsley road branch came out measured up my bungalow full fit carpet and vinyl flooring.
He gave me a fantastic price all good quality.
Carpet fitter arrived did an excellent job I think they called him Richard.
I would recommend this company all day long to anyone don't go anywhere else you won't be disappointed and remember you get what you pay for.
5 🌟 service all round can't praise them enough.
March 28, 2025
Unprompted review
Reply from United Carpets & Beds - Sheffield Barnsley Road
Hi Kerry, thank you for taking the time to leave us a review!
We're so pleased that our Sheffield store & independent fitter could meet your expectations and provide you with a positive service.
We hope that you love your new carpet and vinyl. Thanks again for the recommendation, take care!
Flooring purchase
Can't fault the customer service and the experience in the shop itself as the man who served us was very polite and knowledgeable and I would give 5 stars for him and our flooring was delivered within a week by a very polite man for which I would give 5 stars.
However, I won't be purchasing flooring from there again, it cost us over £700, and the floor has been a nightmare to fit. It wouldn't click together properly and when it did, my husband put another piece up to it and it popped out again. My husband has a lot of experience with laying flooring and he's done it many times and never come across this problem before. My husband has ended up having to practically glue it to the floor. It could have been a bad batch or it's just a rubbish design but it's definitely put me off returning to the shop.
March 30, 2025
Unprompted review
Reply from United Carpets & Beds - Sheffield Barnsley Road
Good afternoon Lisa, thank you for your review!
We're disappointed to hear that you're unhappy with the product you have purchased from our Sheffield store.
We would like to hear more information about this, please email customerservice@unitedcarpets.net, with your details and any images and a member of our team will be in contact.
Kind Regards
The United Team
Arrived on time friendly delivery…
Arrived on time friendly delivery drivers/installers clean and tidy no mess left behind and a great product
March 14, 2025
Unprompted review
Reply from United Carpets & Beds - Sheffield Barnsley Road
Hello Richard, thank you for taking the time to leave us a review!
We're so pleased to hear that our Sheffield store could meet your expectations and provide you with a positive service and great product.
We hope that we get the chance to assist you again in the future.
Kind Regards
The United Team
Lovely from start to finish and…
Lovely from start to finish and excellent flooring and fitting. Thank you
March 21, 2025
Unprompted review
Reply from United Carpets & Beds - Sheffield Barnsley Road
Hi Louise, thank you for taking the time to leave us a review!
Its great to hear that our Sheffield store could provide you with a lovely service from start to finish with excellent fitting.
We hope you love your new flooring and hopefully we will see you again in the future.
Reply from United Carpets & Beds - Sheffield Barnsley Road
Hello Rebecca, thank you for taking the time to leave us a review!
We're so pleased that our Sheffield store could meet your expectations and provide you with a excellent service.
We hope we get to assist you again in the future, take care!
Beautiful carpet
Beautiful carpet, won't use anyone else, fitting was quick and lovely customer service too.
March 6, 2025
Unprompted review
Reply from United Carpets & Beds - Sheffield Barnsley Road
Hello Elizabeth, thank you for leaving us a 5 star review!
Its great to hear that our Sheffield store could provide you with a quick and efficient service.
We hope that you love your new carpet, we look forward to your next visit with us!
Staff were very friendly and courteous…
Staff were very friendly and courteous operative .
February 25, 2025
Unprompted review
Reply from United Carpets & Beds - Sheffield Barnsley Road
Hello Bincy, thank you for taking the time to leave us a review!
Its great to hear that our Sheffield store could meet your expectations and provide you with a 5 star service.
We hope to assist you again next time, take care!
Great customer service from all the…
Great customer service from all the staff carpet fitter was very fast clean and tidy thanks so much and great price
February 11, 2025
Unprompted review
Reply from United Carpets & Beds - Sheffield Barnsley Road
Hello Billie, thank you for taking the time to share with us how our Sheffield store and independent fitters did!
We're so glad they could provide you with great customer service making your experience a positive one.
We hope you love your new carpets, take care!
Excellent service from start to finish.
Excellent service from start to finish.
Helpful when picking the carpet, cheap and faultless service fitting the carpet
January 7, 2025
Unprompted review
Reply from United Carpets & Beds - Sheffield Barnsley Road
Hi Calum, thank you for taking the time to leave us a review!
We're so glad our Sheffield store and the independent fitters could meet your expectations and provide you with positive service.
We hope to assist you again in the future, take care!
Helpfully throughout
Went for staicarpet with own measurements and photos worked measurements out straight away not like a different company who wanted to send someone out to do the measurements to which we walked out
December 30, 2024
Unprompted review
Reply from United Carpets & Beds - Sheffield Barnsley Road
Hi Mary,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great experience in-store and the team was able to advise you on your new stair carpet.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Sheffield
Thank you to Bradley for fabulous
Thank you to Bradley for fabulous, friendly and helpful suggestions when I called in today. 100% recommend.
February 7, 2025
Unprompted review
Reply from United Carpets & Beds - Sheffield Barnsley Road
Hi Wendy, thank you for taking the time to leave us a review! We're so glad our Sheffield store could meet your expectations and make your experience with us a positve one. We hope to get the opportunity to assist you again int the future, take care!
Friendly staff
Friendly staff on purchase and friendly carpet fitter can't wait till I have my other carpet fitted,but that can only happen when I've decorated the room which does take time due to sorting things out.
Purchase in December fitted in January due to waiting for me.
January 22, 2025
Unprompted review
Reply from United Carpets & Beds - Sheffield Barnsley Road
Hi Diane, thank you for taking the time to leave us a review! We're so glad to hear that our Sheffield store could meet your expectations and have a great fitting experience with our independent fitters. We look forward to assisting you again soon.
From first entering the show room my…
From first entering the show room my experience was great with help choosing my carpets,Lino and laminate,then I had to change the day of having to have everything measured but it was not a problem then the fitters were on time and did a brilliant service
December 16, 2024
Unprompted review
Reply from United Carpets & Beds - Sheffield Barnsley Road
Hi Judith, thank you for taking the time to leave us such a kind review! We're so glad our Sheffield store could provide you with a brilliant service and make your experience with us a great one. We hope to see you again in the future, take care!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.