Really positive experience from the United Carpets store on Queens Road, Sheffield. We’d researched online about a carpet for our spare bedroom and had some questions about different offers. Staff in... See more
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We went to the shop after sending for some samples online. Service and knowledge from the staff was exceptional. We ordered a total different carpet that was a managers special and we’re so pleased w... See more
Company replied
Really friendly, engaging staff. Plenty of advice given. No pressure to buy and timely fittings booked in.
Company replied
Recently used united carpets on numerous occasions over the last year Queens road Sheffield , l have to say we were treat with professionalism at all times the counter staff were very pleasant and po... See more
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Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
407 Queens Road, S2 4DR, Sheffield, United Kingdom
- 0114 275 5559
4.6
Excellent
192 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
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Don't use this company have got faulty…
Don't use this company,had a carpet fitted which has black lines on stairs all door bars are jaggered and sharp had to get fitter back out as not happy,door bar still not right still have black lines on carpet was told they would disappear after two weeks been over a month now and still there God knows how this company gets five stars.you have been warned!!!
September 24, 2024
Unprompted review
Reply from United Carpets & Beds - Sheffield Queen's Road
Good afternoon Mick, Thank you for taking the time to leave us a review. We apologise for these issues that have occurred with your carpet, Our Sheffield Queens road store has contacted you to try and resolve and rectify this for you as quicky as possible. Please reply to the email they have sent or alternatively ring store to arrange for this to be sorted. Again we're sorry for any inconvenience, and hope you can give us the opportunity to turn this around for you.
Kind Regards
The United Team
Team helpful and friendly
In store person was very helpful, friendly, and efficient. The fitter was also friendly and efficient.
September 13, 2024
Unprompted review
Reply from United Carpets & Beds - Sheffield Queen's Road
Good afternoon Rebecca, we appreciate you taking the time to leave us this feedback. We look forward to your next visit! Take care!
Great quick install but the laminate…
Great quick install but the laminate floors where not cut in to our skirting boards correctly and overlayed with a cheap edge trim that detracted from the look of the floor.
September 24, 2024
Unprompted review
Reply from United Carpets & Beds - Sheffield Queen's Road
Dear Jon
Thanks for taking the time to leave us your feedback.
We would not typically cut into skirting boards that are already in place and use beading around the perimeter of the room. However, we do strive to make sure that every customer is fully satisfied with their order. If you'd like to speak to one of the team from the store regarding your order please contact them on 0114 275 5559 and they will be happy to speak to you regarding this.
Kind Regards
United Carpets and Beds
Friendly and professional service
The man in the shop was very knowledgeable and guided but not pushed with the purchase of a carpet. Friendly and respectful fitter.
September 16, 2024
Unprompted review
Reply from United Carpets & Beds - Sheffield Queen's Road
Hi Tracey
Thanks for taking the time to leave your positive feedback.
Your kind comments will be passed onto the store.
Kind Regards
United Carpets and Beds
Great carpet
Great carpet, fantastic price, excellent quality. Easy, affordable and simple to order and fit. Very helpful staff. Thank you
July 1, 2024
Unprompted review
Reply from United Carpets & Beds - Sheffield Queen's Road
Hi Lisa,
Thankyou for leaving us a 5 star review.
We are happy to hear that you love your new carpet and the team was able to get you a great price!
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Sheffield Queen's Road
Wouldn’t use anyone els great lads will go above and beyond for you …
Wouldn’t use anyone els was ripped off by
July 18, 2024
Unprompted review
Reply from United Carpets & Beds - Sheffield Queen's Road
Hi Ryan,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team able to deliver great customer service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Sheffield Queens Road
Reply from United Carpets & Beds - Sheffield Queen's Road
Hi Eileen,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team able to advise you.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Sheffield Queen's Road
The process is straight forward
The process is straight forward
The lino I ordered was on sale but excellent quality.
Friendly and fast service
Flexible they came to my home two different days when it suited me .
It was a very positive experience.
August 6, 2024
Unprompted review
Reply from United Carpets & Beds - Sheffield Queen's Road
Hi Annika,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team able to deliver great customer service and get you a great quality product as well as organise fitting when best for you.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Sheffield Queen's Road
Excellent carpet.
Excellent quality carpet, a little more expensive, but you definitely get what you pay for. Superb fitter, supplied very quickly, all in all a great job 👍.
July 19, 2024
Unprompted review
Reply from United Carpets & Beds - Sheffield Queen's Road
Hi Bryan,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team able to advise you on an excellent quality carpet and that our independent fitters delivered a professional service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Sheffield Queen's Road
Great service, fast and efficient
Great service, quick and easy and carpet fitters available really quickly. Great prices too.
June 14, 2024
Unprompted review
Reply from United Carpets & Beds - Sheffield Queen's Road
Hi Alison,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team able to advise you on our huge range of carpets and get you a great price as well as our independent fitters delivering a professional service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Sheffield Queen's Road
Lovely carpet delivered on schedule…
Lovely carpet delivered on schedule great communication. Matt the carpet fitter was excellent.
June 7, 2024
Unprompted review
Reply from United Carpets & Beds - Sheffield Queen's Road
Hi Helen,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great fitting experience with our independent fitter Matt delivering great customer service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Sheffield Queen's Road
Ordered a double bed with drawers
Ordered a double bed with drawers , went above and beyond
July 2, 2024
Unprompted review
Reply from United Carpets & Beds - Sheffield Queen's Road
Hi,
Thankyou for leaving us a 5 star review.
We are happy to hear that the team went above and beyond when ordering your new bed.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Sheffield Queens Road
Took way too long to come
Took way too long to come. Lack of communication
July 20, 2024
Unprompted review
Reply from United Carpets & Beds - Sheffield Queen's Road
Hi Fiza,
Thankyou for leaving us a review.
We are disappointed to hear this as we always strive to achieve strong communication channels.
If you can email us at aftersales@unitedcarpets.net with more information about your experience we will be able to investigate this further.
Once again, thankyou for leaving us a review.
The United Team
All good
All good, managed to walk around the shop freely without getting hassled for sales, which is always a plus, carpets are good at affordable prices.
May 6, 2024
Unprompted review
Reply from United Carpets & Beds - Sheffield Queen's Road
Hi Roy,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team able to advise you on our huge range of flooring and get you a great price.
We look froward to assisting you again soon.
All the best,
United Carpets & Beds Sheffield Queen's Road
Very good helpful staff no pressure…
Very good helpful staff no pressure sales talk left me to look around till I was ready to make my purchase and the fitters very pleasant came got on with the job excellent fitting look fabulous very pleased will use again for a bedroom carpet
June 19, 2024
Unprompted review
Reply from United Carpets & Beds - Sheffield Queen's Road
Hi Jean,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team able to advise you as well as our independent fitters delivering a professional service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Sheffield Queen's Road
Fitters left a complete mess.
Fitters left a complete mess after the job which took me ages to clear up.
June 11, 2024
Unprompted review
Reply from United Carpets & Beds - Sheffield Queen's Road
Hi Matthew,
Thankyou for taking time to leave us a review.
We are disappointed to hear that your fitting experience with our independent fitters wasn't up to our usual high standard.
If you have any further information, please email us at aftersales@unitedcarpet.net.
Once again, thankyou for leaving us a review.
The United Team
Reply from United Carpets & Beds - Sheffield Queen's Road
Hi Caroline,
Thankyou for leaving us a 5 star review.
We are happy to hear that you love your new carpet!
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Sheffield Queen's Road
Great experience from ordering
Great experience from ordering, measuring up to fitting! Matt, our carpet fitter did an excellent job! Fitting was done in a very meticulous way in which I think every customer would want. Thank you.
May 24, 2024
Unprompted review
Reply from United Carpets & Beds - Sheffield Queen's Road
Hi Rhodora,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great experience with the team at United Carpets & Beds Sheffield Queen's Road with our indepndent fitter Matt delivering a professional service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Sheffield Queen's Road
Brilliant service from purchase to…
Brilliant service from purchase to fitting.
June 28, 2024
Unprompted review
Reply from United Carpets & Beds - Sheffield Queen's Road
Hi Anton,
Thankyou for leaving us a 5 star review.
We are happy to hear that you received great service from the team in-store and our independent fitters.
We look forward to assisting you with your next project.
All the best,
United Carpets & Beds Sheffield Queen's Road
Fitters not reliable. Don't pay till job is complete.
The shop and staff were lovely but the fitter they used was not reliable. Did a good job putting flooring down but then left us to collect and fit the door strip say shop will cut it into shape. Which they couldn't as no tools kept in store. We tried but were not able to as had to be shaped around the door frame. Took us nearly 2 weeks to arrange for him to come back and complete the job. Told us would come first thing so arrange other workmen around him but didn't show up. He also came late when initially fitting the floor so was in a rush to leave I guess. Unfortunately we trusted him and paid assuming he's working on behalf of United Carpet.
June 18, 2024
Unprompted review
Reply from United Carpets & Beds - Sheffield Queen's Road
Dear Mr Siraj
Thank you for taking the time to leave us your feedback. We were really disappointed to hear that you were unhappy with the service provided regarding your door bar.
Our team work very hard to ensure every customer has a great experience, and on the rare occasion that something does go wrong, we take steps to ensure that this is rectified as speedily as possible.
Throughout your project we were in contact with the lady who placed the order to discuss when the project would be completed and to ensure that you were happy throughout. Unfortunately, there was a small delay when the independent fitter was unwell and unable to attend, however we did complete the work as quickly as possible. As an apology we did provide the replacement door bar free of charge.
We have also since spoken with the order contact again to ensure that they are completely satisfied with the service, and they confirmed that they were.
We will take your feedback on board and I hope that you are assured by the steps we have taken that we greatly value your custom.
Thank you again for taking the time to leave us your feedback and for shopping with United Carpets and Beds.
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