Very accommodating with a time that suited us. Friendly helpful staff in the shop and the fitters. Great value for good quality carpets. Professional, helpful and efficient. Going back soon for my... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Once again we returned to United Carpets after previously being very happy with the service we received on carpeting for several other rooms and, again, we were not disappointed. From a great selec... See more
Company replied
We've used United Carpets Southport 5/ 6 times now and always found them to be really helpful/ friendly/ honest when choosing carpets. Especially Norman and Chris. We recently had carpets fitt... See more
Company replied
The sale staff are great, competitive prices, prompt measuring service. The problem are the fitters they use. They subcontract the job and unfortunately they are not thorough, shove scraps into the be... See more
Company replied
Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
169-173 Hart Street, PR8 6DY, Southport, United Kingdom
- 01704 544900
4.8
Excellent
145 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really friendly in store, fitting wasn’t great
Can’t fault the shop store, really friendly, visited and measured twice and offered good advice. We opted for some end of the line carpet and fitting was all arranged quickly, unfortunately the quality of fitting and the amount of waste that was left to clean up and clear ruined a good experience.
July 21, 2025
Unprompted review
Reply from United Carpets & Beds - Southport
Good afternoon John, thank you for taking the time to leave feedback.
We're pleased to hear you had a positive instore experience when visiting our Southport store.
please contact our Southport store if you have issues with your fitted carpet, or alternatively email customerservice@unitedcarpets.net and a member of our team will be in touch.
Kind Regards
The United Team
A great friendly store
A great friendly store. They gave expert advice on the carpet and underlay I ordered along with the single mattress, and I was kept up to date vie text message how the order, delivery and fitting service was going.
The carpet looks great and the mattress is super comfy too.
July 18, 2025
Unprompted review
Reply from United Carpets & Beds - Southport
Hello Steven, thank you for leaving such a kind review.
We're so pleased our Southport store could help you find the right carpet and mattress for you and your home.
We hope to assist you again in the future, take care.
Every thing went as expected
Every thing went as expected, very. Pleased
July 14, 2025
Unprompted review
Reply from United Carpets & Beds - Southport
Hi Mr Gardner, thank you for leaving our Southport store feedback.
Its great to hear that you're pleased with the service you recieved, and everything went as planned.
We hope to assist you again in the future, take care.
Great choice and service start to fitting.
Great choice of carpets in showroom and advice from salesman Norman. No pressure sales and options offered. Able to borrow samples toview" how look at home" Delivery dates as advised. Carpet fitter Mike was excellent and speedy and tidy. Used United Carpets three times now and recommend them highly.
July 31, 2025
Unprompted review
Reply from United Carpets & Beds - Southport
Hello Gordan, thank you for taking the time to leave such kind feedback.
Its great to hear that our Southport store could help you find the perfect carpet for your home, and Mike the fitter did an excellent job.
Thanks again for the recommendation, we look forward to your next visit with us.
Extremely impressed
I have already submitted a review, which stated that I was extremely impressed with the staff in the shop AND the 2 fitters Michael & Ben. They were all very efficient couldn’t have been more friendly and helpful, we are very happy with the carpet too!
June 30, 2025
Unprompted review
Reply from United Carpets & Beds - Southport
Hi Joan, thank you for taking the time to leave a review.
Its a pleasure to hear that our team at Southport and the independent fitters Michael & Ben could meet your expectations, and provide you with a very efficient & helpful service.
We're so glad you're happy with your new carpet, we hope to assist you again soon.
Very helpful friendly staff nothing was…
Very helpful friendly staff nothing was to much trouble. Would recommend shop
August 2, 2025
Unprompted review
Reply from United Carpets & Beds - Southport
Hi Cooper, thank you for taking the time to leave such kind feedback.
We're so pleased our Southport store could provide you with a very helpful and friendly service where nothing was too much trouble.
We look forward to assisting you with you again, have a wonderful day.
Very organised and reasonably priced.
July 16, 2025
Unprompted review
Reply from United Carpets & Beds - Southport
Hi, thank you for taking the time to leave our Southport store a review.
We're so pleased that we could provide you with a positive service.
We hope to assist you again in the future, take care!
Excellent customer care and service…
Excellent customer care and service from going into the store and choosing carpet and flooring to the installation of both.
June 26, 2025
Unprompted review
Reply from United Carpets & Beds - Southport
Hi Katy, thank you for taking the time to leave us a review.
We're so glad our Southport store could provide you with excellent customer care from going into store to the fitting of your carpet.
We hope we get the opportunity to assist you on any future projects you may have, have a great day!
Dissatisfied …
I liked the carpets but I was measured while I got the bedrooms measured for landing and stairs . However nobody rang to give me a quote . I rang 3 times and was told someone would call me back, then they said they had misplaced my measurements .
June 6, 2025
Unprompted review
Reply from United Carpets & Beds - Southport
Good afternoon Kiri, thank you for your feedback.
We are sorry to hear that your experience with our Southport store did not go as planned. If you would like to email customerservice@unitedcarpets.net with your details or contact the store, we would be more than happy to come out and measure up again for you.
We apologise for any inconvenience this may have caused.
Kind Regards
The United Team
Reply from United Carpets & Beds - Southport
Hello Paula,
Thank you for taking the time to leave feedback!
We are delighted to hear that you had a positive experience with the overall service provided by our team.
We hope to have the opportunity to assist you again in the future.
All the best,
United Carpets & Beds Southport
Wonderful customer service and…
Wonderful customer service and reasonable price. Will return as my flooring is lovely. The fitters were excellent.
May 27, 2025
Unprompted review
Reply from United Carpets & Beds - Southport
Hello Jane,
Thank you for taking the time to leave feedback!
We are happy to hear that you had a great service and you are pleased with your new flooring.
We hope to have the opportunity to assist you again in the future.
All the best,
United Carpets & Beds Southport
Carpet .
Staff, Norman , was very helpful and friendly approach , helping us to choose what type of carpet we required . Very experienced and efficient staff. Thanks , Norman.
June 12, 2025
Unprompted review
Reply from United Carpets & Beds - Southport
Hi Ishwarduth, thank you for taking the time to leave such kind feedback!
We're so pleased to hear that our Southport store could ensure your experience with us was a positive one.
We hope that you love your new carpet, take care!
Good value for money,Great Service. Highly recommend
Great service from ordering to delivery to fitting.
Norman and Chris are a credit to the Southport store and exceptionally helpful helping you to choose the right carpet.
The fitters Ernie and Mick were brilliant and had the job done in no time. Professional Tidy and friendly. Im very pleased with my purchase from start to finish. Thank you !
June 11, 2025
Unprompted review
Reply from United Carpets & Beds - Southport
Hi Anna, thank you for sharing your experience!
We're so glad to hear that our Southport store & independent fitters could provide you with a great service from star to finish.
Thanks again for the recommendation, take care!
Norman on the sales team is brilliant…
Norman on the sales team is brilliant he always goes the extra mile, goes through all the options available. The fitting team were great as well. Once we are ready to do the stairs we will be in touch
April 25, 2025
Unprompted review
Reply from United Carpets & Beds - Southport
Hello Rob, thank you for taking the time to leave us such kind feedback!
We're so pleased that our Southport store could make your experience a brilliant one.
We look forward to your next visit with us. Have a great day!
Great talking to Norman and picking the…
Great talking to Norman and picking the right carpet. Have used C&B for all of my house
April 28, 2025
Unprompted review
Reply from United Carpets & Beds - Southport
Hello Julie, thank you for taking the time to leave us feedback!
We're so pleased that our Southport store could make your experience with us a positive one.
We to assist you again in the future, take care!
Reply from United Carpets & Beds - Southport
Hi Peter thank you for taking the time to share how our Southport store did!
We're so glad that they could provide you with such an excellent service with an excellent product.
We hope to assist you again in the future, have a fantastic day!
Great professional service from start…
Great professional service from start to finish. Fitters were also considerate and professional. We need another room carpeting and will be using them again. Highly recommend!
April 11, 2025
Unprompted review
Reply from United Carpets & Beds - Southport
Hi Adrian, thank you for taking the time to leave us a review!
We're so pleased to hear that our Southport store could meet your expectations and provide you with a positive service from start to finish.
We look forward to assisting you again in the future, thanks again for the recommendation!
5 star service from start to finish
Untied carpets is literally couple doors down from my house. From ordering Instore by a helpful staff member in Southport.
To the call centre calling me to arrange delivery, to getting it delivered and built.
5 star service. Wouldn't use anyone else.
This is the 2nd bed I've bought from United carpets, I'm getting another bed delivered in May for my daughter.
Also they Accept blue light card which was a bonus! 😃
Thanks again! X
February 22, 2025
Unprompted review
Reply from United Carpets & Beds - Southport
Hello Danielle, thank you so much for sharing how our Southport store & beds delivery team did!
We're so pleased to hear they provided you with a 5 star service from start to finish.
We look forward to your next visit with us, enjoy your new bed!
Perfect job.
We had to wait rather longer than we expected for the carpet to arrive in stock, but it was worth the wait. The carpet is exactly as we expected, and beautifully fitted.
March 14, 2025
Unprompted review
Reply from United Carpets & Beds - Southport
Hello David, thank you for taking the time to leave us a review!
We're so glad that you love your new carpet, and it was well worth the wait.
We hope we can assist you again in the future, have a fantastic day!
The staff were really helpful when…
The staff were really helpful when choosing our wooden flooring. Communication was good, quality good and the fitters did an amazing job
March 7, 2025
Unprompted review
Reply from United Carpets & Beds - Southport
Hello Christina, thank you for taking the time to leave us a review!
We're so glad that our Southport store could help you find the perfect flooring that best suits you and your home.
We hope to assist you again in the future, take care!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.