Very accommodating with a time that suited us. Friendly helpful staff in the shop and the fitters. Great value for good quality carpets. Professional, helpful and efficient. Going back soon for my... See more
Company replied
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See what reviewers are saying
Once again we returned to United Carpets after previously being very happy with the service we received on carpeting for several other rooms and, again, we were not disappointed. From a great selec... See more
Company replied
We've used United Carpets Southport 5/ 6 times now and always found them to be really helpful/ friendly/ honest when choosing carpets. Especially Norman and Chris. We recently had carpets fitt... See more
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The sale staff are great, competitive prices, prompt measuring service. The problem are the fitters they use. They subcontract the job and unfortunately they are not thorough, shove scraps into the be... See more
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Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
169-173 Hart Street, PR8 6DY, Southport, United Kingdom
- 01704 544900
4.8
Excellent
145 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing service
Amazing service, everyone was so lovely and friendly. Will definitely go back again, seems like they really cared. Can’t thank them enough. 😁
February 22, 2025
Unprompted review
Reply from United Carpets & Beds - Southport
Hello, thank you for taking the time to leave us a review!
We're so glad that our Southport store could meet your expectations and provide you with an amazing service.
We look forward to your next visit with us, have a fantastic afternoon!
Brilliant and helpful staff
Brilliant and helpful staff. Very pleasant and polite. Helped me pick the best carpet for the budget I had. Delivery time and fitting done very quick and efficiently. I am a very pleased customer and the carpets look beautiful.
February 13, 2025
Unprompted review
Reply from United Carpets & Beds - Southport
Hello Fee, thank you for taking the time to share with us how our Southport store did! We're so glad that they could help you find the right carpet for you and your home and delivery and fitting was done quickly and efficiently.
We hope to assist you again in the future, have a fantastic day!
This was a replacement carpet.
This was a replacement carpet for a defective one. I only score a 3 because this took nearly 4 months to rectify. I had to keep chasing them up to get any response. That said, eventually they came good. We are very pleased with the replacement carpet and the fitter did a fabulous job .
March 7, 2025
Unprompted review
Reply from United Carpets & Beds - Southport
Good afternoon Donna, thank you for taking the time to leave us a review! We're sorry to hear that your carpet had to be replaced, but its great to hear that the independent fitters did a fabulous job and you're very pleased with the finished result.
We hope to get the opportunity to assist you again, take care!
Good price and great service
Good price and great service from Norman in the Southport showroom. Great fitters, too. 100% would recommend and will definitely be using again.
January 16, 2025
Unprompted review
Reply from United Carpets & Beds - Southport
Hello Andrew, thank you for taking the time to leave us a review!
We're so pleased that our Southport store and independent fitters was able to meet your expectations and provide you with a positive service.
We look forward to your next visit with us, take care!
Sales went out his way to help us will…
Sales went out his way to help us will definitely be going back
December 14, 2024
Unprompted review
Reply from United Carpets & Beds - Southport
Hello Susan, thank you for taking the time to leave us a review! We're so glad our Southport team could meet your expectations and provide you with a positive service. We hope to see you again in the future, take care!
Carpef and Flooring
From measuring purchasing to fitting absolutely made up
Staff In shop very helpful Norman
The two fitters very good very professional and worked tireless from start to finish xx would recommend to anyone
December 17, 2024
Unprompted review
Reply from United Carpets & Beds - Southport
Hi Pat, thank you for taking the time to share with us how our Southport store did! Its great to hear they could meet your expectations and provide you with such a positive service. Thanks again for the recommendation!
The bed was dilvered on time the men…
The bed was dilvered on time the men who brought it was very efficient and pleasant
December 5, 2024
Unprompted review
Reply from United Carpets & Beds - Southport
Hi Anne, thank you for sharing with us how our Southport store did! We're so glad to hear they provided you with a quick and efficient service. We hope to see you again in the future.
Friendly efficient and reasonably…
Friendly efficient and reasonably price. Would recommend
November 11, 2024
Unprompted review
Reply from United Carpets & Beds - Southport
Hi Carol,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great experience and got a great price. All the team will be delighted that you would recommend us and we look forward to assisting you again soon.
All the best,
United Carpets & Beds Southport
Good Quality Service
Good quality carpet, excellent advice from the sales staff, and top class fitting by the carpet fitter. Great service all round. 👍
November 4, 2024
Unprompted review
Reply from United Carpets & Beds - Southport
Hi John, thank you so much for such a kind review! Its great to hear that our Southport store met your expectations.
Good quality but issues with fitting
Product was good quality and very happy with what I have so far. The fitters did a great job and took the time to help with some issues I had with other flooring in my property. However, I had several issues with my order. After waiting several weeks for my carpet to arrive, the fitters came but they didn’t have enough carpet to do my spare room. They came back over a week later with the wrong carpet. And now a week later, I still don’t have any idea when the fitting will be completed. Been told at least 4 times someone would call me the next day but I have never received a call to let me know what is going on. Always having to chase them. Will not order from them again
November 20, 2024
Unprompted review
Reply from United Carpets & Beds - Southport
Good afternoon Kiran, thank you for taking the time to share with us how our Southport store did. We're disappointed to hear that the service you recieved wasnt a positive one. We're so sorry that the store has given you poor commination and you have had to keep chasing them to find out when they are rectifying their errors. Please email customerservice@unitedcarpets.net so we can get these issues sorted for you as quickly as possible, and try and turn your experience around.
All the best
The United Team
Very happy with my purchase and the…
Very happy with my purchase and the fitters did an excellent job. Only thing that would improve it would be if they removed the rubbish from the offcuts
October 1, 2024
Unprompted review
Reply from United Carpets & Beds - Southport
Hello Tracy, thank you so much for leaving us such a kind review! Its a pleasure to hear how our Southport fitters did such an excellent job, we hope to have the opportunity to assist you again in the future!
Great Service
They were very helpful when I was choosing carpet in the shop. The prices are really reasonable would definitely choose unite carpets and beds Southport again
October 15, 2024
Unprompted review
Reply from United Carpets & Beds - Southport
Hello Sharon, thank you for sharing with us how we did! We're so pleased to hear that you was satisfied with the prices in store, and we're so happy to hear that you will be returning in the future!
Really helpful staff
Really helpful staff, at the Southport store. The carpet fitter was prompt and did a great job. Had two bedroom carpets fitted. Good value for money. Always get carpets from united carpets. Have done so for approx the last 15 years.
October 8, 2024
Unprompted review
Reply from United Carpets & Beds - Southport
Hi, its a pleasure to hear that you have been using our Southport store for the last 15 years, thank you so much for your loyalty! its great to hear that the fitter did an amazing job. We hope you love your new carpets, and look forward to seeing you again in the future!
Great experience
Great experience , telephoned before arrival, respectful to property, thank you for removing shoes. Lovely carpet fitted well, offcuts removed and bagged up much appreciated. This is the 3rd carpet received very pleased look forwards to purchasing our next carpet from you. Carpet fitters were great, Also the carpet sales man was very helpful good advice given thank you all so much.
October 29, 2024
Unprompted review
Reply from United Carpets & Beds - Southport
Hi Jayne, Its great to hear you had such a wonderful experience with our Southport store. Its great to hear how the fitters went that extra mile and were able to bag up any left over rubbish for you! We hope you love your new carpets.
Great choice
Great choice, good price, good quality, great service thank you .👍
October 22, 2024
Unprompted review
Reply from United Carpets & Beds - Southport
Hi Mike,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team able to get a great product at a great price.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Southport
Great value and customer service
I bought two carpets which were excellent value. They were fitted shortly afterwards and they look really good.
October 1, 2024
Unprompted review
Reply from United Carpets & Beds - Southport
Hi James, Thanks so much for taking the time to leave us a review. Its brilliant to hear you recieved such a quick and efficient service from our Southport store, we hope to see you again in the future!
Friendly service and quick…
Friendly service and quick delivery/fitting for a great price. I've shopped here before and will again.
August 27, 2024
Unprompted review
Reply from United Carpets & Beds - Southport
Hello Adam, We're so happy we could assist you again here at United. Thank you for taking the time to leave us feedback.
Great service from start to finish
Great service from start to finish. The carpet looks great 👍
September 24, 2024
Unprompted review
Reply from United Carpets & Beds - Southport
Hi there Janet! Thank you for leaving us a 5 star review We hope to see you again soon!
Very well mannered,very professional
Very well mannered,very professional
September 5, 2024
Unprompted review
Reply from United Carpets & Beds - Southport
Sinead Mcfayden, thank you for the high star rating! We hope to see you soon!
Excellent quality and service
Very helpful good selection of carpets, ordered and delivered all on time, even the carpet fitters they recommended do an excellent job, carpet looks and feels good quality we are both impressed by the standard of service
September 14, 2024
Unprompted review
Reply from United Carpets & Beds - Southport
Carrie Brooks-harley, we are glad we could help! Thank you again for the great review!
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