Very accommodating with a time that suited us. Friendly helpful staff in the shop and the fitters. Great value for good quality carpets. Professional, helpful and efficient. Going back soon for my... See more
Company replied
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Once again we returned to United Carpets after previously being very happy with the service we received on carpeting for several other rooms and, again, we were not disappointed. From a great selec... See more
Company replied
We've used United Carpets Southport 5/ 6 times now and always found them to be really helpful/ friendly/ honest when choosing carpets. Especially Norman and Chris. We recently had carpets fitt... See more
Company replied
The sale staff are great, competitive prices, prompt measuring service. The problem are the fitters they use. They subcontract the job and unfortunately they are not thorough, shove scraps into the be... See more
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Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
169-173 Hart Street, PR8 6DY, Southport, United Kingdom
- 01704 544900
4.8
Excellent
145 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 48 hours
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Had a great experience purchasing my…
Had a great experience purchasing my new carpet today as Norman goes that extra mile with customer care . A true Gentleman
Thank you Norman . Kind Regards Jayne
August 23, 2024
Unprompted review
Reply from United Carpets & Beds - Southport
Hi,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with Norman able to deliver great customer service and advise you on our huge range of carpets.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds
Excellent service
Can't fault from start to finished a massive thanks to Norman who came to measure up and provide us with the quote and to Mike and Ben the fitters. Top quality service
August 14, 2024
Unprompted review
Reply from United Carpets & Beds - Southport
Hi Sarah,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with Norman able to deliver great customer service as well as our independent fitters Mike and Ben delivering a great fitting service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Southport
Excellent carpet fitters
Very pleased with our carpets and the excellent service by the carpet fitters, Mike and Ben. They fitted our carpets on two separate days and on both occasions they were fantastic. They were friendly, helpful and did a very professional job. Nothing was too much trouble - I would definitely recommend them.
August 9, 2024
Unprompted review
Reply from United Carpets & Beds - Southport
Hi Mary,
Thankyou for leaving us a 5 star review.
We are happy to hear that you received excellent customer service from our independent fitters Mike and Ben.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Southport
Fabulous carpet
Great service, good value, efficient delivery and very friendly fitter who did an excellent neat fitting.
June 20, 2024
Unprompted review
Reply from United Carpets & Beds - Southport
Hi,
Thankyou for leaving us a 5 star review.
We are happy to hear that you received great service and value as well as our independent fitters delivering a professional service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Southport
Stair and hall carpets service
Excellent service and fitting can't fault it will definitely use again for carpets.
June 11, 2024
Unprompted review
Reply from United Carpets & Beds - Southport
Hi Mel,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team able to deliver a professional service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Southport
Good price & product - average fitting
Good choice in the shop, great price and short time to wait until fitting. However the fitting was rushed and wasn’t perfect, cutting of the product was poor in some places
June 4, 2024
Unprompted review
Reply from United Carpets & Beds - Southport
Hi Stephen,
Thankyou for taking time to leave us a review.
We are happy to hear that you had a great in-store experience however disappointed to hear about the service you received from our independent fitters.
All of your comments will be passed onto store management for review and if you have any further information please email us at aftersales@unitedcarpets.net.
Once again, thankyou for taking the time to leave us a review.
The United Team
Great customer service
Excellent service from start to completing the flooring. Would definitely recommend.
May 22, 2024
Unprompted review
Reply from United Carpets & Beds - Southport
Hi Michael,
Thankyou for leaving us a 5 star review.
We are happy to hear that you received excellent service from the team and that you would recommend us.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Southport
The sale staff are great shame about the fitters!
The sale staff are great, competitive prices, prompt measuring service. The problem are the fitters they use. They subcontract the job and unfortunately they are not thorough, shove scraps into the bedrooms and some is just left scattered in the front of the house. Fair enough if they even say anything, but not a word!
May 16, 2024
Unprompted review
Reply from United Carpets & Beds - Southport
Hi Joann,
Thankyou for taking time to leave us a review.
We are happy to hear that you had a great in-store experience with the team able to measure and get you a great price.
We don't offer a waste disposal service and this should be made clear at point of purchase. However our indepndent fitters should leave all off cuts bagged for you.
All of your feedback will be passed onto store management for review and if you have an further information please email us at aftersales@unitedcarpets.net.
Once again, thankyou for taking time to leave us a review.
The United Team
I love the floor it was fitted really…
I love the floor it was fitted really well. I hate how the floor pushed my front door out and I can't use it properly. Paying to get it fixed because when the fitters came back rather than fix it they told me how I was just wrong about it. It's all supposed to be out of line and not close properly.
Costing me a big to get a joiner to fix...
May 15, 2024
Unprompted review
Reply from United Carpets & Beds - Southport
Hi Martin,
Thankyou for taking time to leave us a review.
We are disappointed to hear about your fitting experience with our independent fitters.
If you email us at aftersales@unitedcarpets.net more information about your experience we will be able to investigate this further.
Once again, thankyou for leaving us a review.
The United Team
Friendly and informative customer…
Friendly and informative customer service from Chris in the shop and the fitters who fitted the laminate flooring have made an excellent job. Would definitely recommend !
June 10, 2024
Unprompted review
Reply from United Carpets & Beds - Southport
Hi Lois,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with Chris able to advise you on our huge range of laminate flooring as well as our independent fitters delivering a professional service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Southport
I haven't received my carpet it is…
I haven't received my carpet it is still in the store
May 30, 2024
Unprompted review
Reply from United Carpets & Beds - Southport
Hi Jenny,
Thankyou for leaving us a review.
If you can email us at aftersales@unitedcarpets.net including your postcode and invoice number we can investigate this further.
Once again, thankyou for taking time to leave us a review.
The United Team
Excellent service from start to finish…
Excellent service from start to finish looks good.Thank you.
April 17, 2024
Unprompted review
Reply from United Carpets & Beds - Southport
Hi Pat,
Thankyou for leaving us a 5 star review.
We are happy to hear that you received excellent service from the team and that you love your new flooring!
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Southport
A good service all round
A good service all round. I am pleased with my new carpet and the service I recieved. Happy to recommend.
May 2, 2024
Unprompted review
Reply from United Carpets & Beds - Southport
Hi Marcella,
Thankyou for leaving us a 5 star review.
We are happy to hear that you received great service from the team and love your new mattress!
All the team will be delighted that you would recommend us and we look forward to assisting you with your next mattress.
All the best,
United Carpets & Beds Southport
There was a delay to the order…
There was a delay to the order initially, staff were helpful when I chased up after two weeks and said it would very likely arrive within the next week. Heard nothing, when chased up after another week they found the carpet in the back storeroom. Said it seemed to have been sat there quite a while. Carpet fitted and is nice, but smells a bit like a farmyard.
May 9, 2024
Unprompted review
Reply from United Carpets & Beds - Southport
Hi,
Thankyou for leaving us a review.
We are disappointed to hear that there was a delay in fitting your carpet.
If you have any further information please email us at aftersales@unitedcarpets.net where we will be able to escalate this further.
Once again, thankyou for leaving us a review.
All the best,
The United Team
Wouldn't shop anywhere else!
Fourth bedroom carpeted in a couple of months. Great carpet, great service and advice from Norman and really great fitters. Next is the stairs and landing. Wouldn't shop anywhere else!
April 23, 2024
Unprompted review
Reply from United Carpets & Beds - Southport
Hi,
Thankyou for leaving us a 5 star review.
We are happy to hear that you have received great service once again from Norman in store and the fitters.
We look forward to assisting you with your stair and landing flooring.
All the best,
United Carpets & Beds Southport
Friendly and helpful store and good…
Friendly and helpful store and good fitters with lovely carpets
April 4, 2024
Unprompted review
Reply from United Carpets & Beds - Southport
Hi Julie,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store and fitting experience and love your new carpet.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Southport
great fitters
Great fitters who were prompt, very helpful and did a good job. After they'd left I realised they'd not applied sealant where the edges of cushion flooring, skirting boards and end of units met, although it was listed in the service I'd paid for!!!
March 15, 2024
Unprompted review
Reply from United Carpets & Beds - Southport
Hi Joy,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a good fitting experience. If you email aftersales@unitedcarpets.net or the store direct we can look into getting the sealant applied for you.
Kind regards
The United Team
Good job !
Spoke to the lovely guy in Southport Branch....very easily ordered my carpet and underlay.....delivered on the date chosen and expertly laid by two guys....really pleased with the service from start to finish....😊
March 1, 2024
Unprompted review
Reply from United Carpets & Beds - Southport
Hi Carole,
Thankyou for leaving us a 5 star review.
We are happy to hear that the team was able to assist you with your new carpet and underlay as well as our fitting team delivering a professional service.
We look forward to assisting you with your next project.
All the best,
United Carpets & Beds Southport
Terrible customer service
I ordered a piece of carpet, part of which was to be edged into a rug, and I confirmed with the staff member who took my order that I could also have the offcut of the piece that I had paid for. My order took two months to complete- this was not communicated to me when I ordered. Every time I contacted the shop to try to get an update on my order I spoke to a different person, none of who were aware of my order or the reason for the delay, and no one could give me a firm date that I would receive the rug. Eventually, when the carpet had been edged, I was asked to go and pick it up myself instead of the delivery that was promised and I was asked for more money for the edging service than I had been quoted when ordering. After refusing to collect the carpet myself it took a further week for it to be delivered and I was advised that the offcut of the piece I had paid for had been disposed of. I then had to pursue getting a replacement piece for a further two weeks. Shocking service that I will not be using again.
April 6, 2024
Unprompted review
Reply from United Carpets & Beds - Southport
Hi David,
Thankyou for taking time to leave us a review.
We are disappointed to hear about the service you received. If you email aftersales@unitedcarpets.net we can escalate this further and will investigate to improve our service in the future.
Once again, thankyou for leaving us a review.
The United Team
Very friendly and not pushy fitter was…
Very friendly and not pushy fitter was very quick and friendly
March 6, 2024
Unprompted review
Reply from United Carpets & Beds - Southport
Hi Neil,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great fitting experience with our independent fitters able to deliver a quick and efficient service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Southport
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