Very accommodating with a time that suited us. Friendly helpful staff in the shop and the fitters. Great value for good quality carpets. Professional, helpful and efficient. Going back soon for my... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Once again we returned to United Carpets after previously being very happy with the service we received on carpeting for several other rooms and, again, we were not disappointed. From a great selec... See more
Company replied
We've used United Carpets Southport 5/ 6 times now and always found them to be really helpful/ friendly/ honest when choosing carpets. Especially Norman and Chris. We recently had carpets fitt... See more
Company replied
The sale staff are great, competitive prices, prompt measuring service. The problem are the fitters they use. They subcontract the job and unfortunately they are not thorough, shove scraps into the be... See more
Company replied
Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
169-173 Hart Street, PR8 6DY, Southport, United Kingdom
- 01704 544900
4.8
Excellent
145 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from United Carpets & Beds - Southport
Thanks for taking the time to leave us your feedback and for your positive review. We hope to see you again soon.
Very good service
Very good service - quick and flexible to our timelines. Fitter and service in store both excellent
February 5, 2024
Unprompted review
Reply from United Carpets & Beds - Southport
Hi,
Thankyou for leaving us a 5 star review.
We are happy to hear that you received great service with the team able to accommodate fitting for a time that suits you!
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Southport
Wonderful service
Great service , great value, well informed staff who know their product. No pressure selling. I definitely recommend United carpets and beds Southport.we were well looked after .
January 17, 2024
Unprompted review
Reply from United Carpets & Beds - Southport
Hi Lynda,
Thankyou for leaving us a 5 star review.
We are happy to hear that you received wonderful service from our expert sales team who was able to advise you.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Southport
Friendly showroom staff and fitters
Friendly showroom staff and fitters
Helped choose right carpeting
December 20, 2023
Unprompted review
Reply from United Carpets & Beds - Southport
Hi Robert,
Thankyou for leaving us a review.
We are happy to hear that you had a great experience at United Carpets & Beds Southport with our expert sales team being able to advise you on your perfect carpet.
All the team love to hear such great comments about our service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Southport
Good service pre sale, poor after service.
The service whilst in the shop was excellent, however the carpet was not stretched properly and is now wrinkled in multiple places. I spoke to the manager in store before Christmas and he promised me he would get the fitters to contact me and arrange to come back and re-fit. I'm still waiting and left with a carpet that looks awful.
December 4, 2023
Unprompted review
Reply from United Carpets & Beds - Southport
Hi Rachel,
Thankyou for taking time to leave us a review.
We are happy to hear you had a great in-store experience with the team. In regards to stretching your carpet the team will be more than happy to do this for you. If you can email us at aftersales@unitedcarpets.net including your postcode, we will be able to rectify this as soon as possible.
Once again, thankyou for leaving us a review.
The United Team
So far so good
So far so good, but the carpet is being fitted tomorrow, so your timing for a survey is odd
January 8, 2024
Unprompted review
Reply from United Carpets & Beds - Southport
Hi Dan,
Thankyou for leaving us a review.
We are happy to hear that you had a good in-store experience.
We look forward to hearing about your fitting experience.
All the best,
The United Team
Had a good price and the product was…
Had a good price and the product was well fitted.
Thanks
December 7, 2023
Unprompted review
Reply from United Carpets & Beds - Southport
Hi Len,
Thankyou for taking time to leave us a review.
We are happy to hear you had a great in-store and fitting experience.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Southport
Reply from United Carpets & Beds - Southport
Hi Pauline,
Thankyou for leaving us a 5 star review.
We are happy to hear that the team at United Carpets & Beds Southport did a great job and that you would recommend us!
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Southport
Swift and efficient
I needed a bedroom carpet swiftly (redecoration really showed up the old carpet and I had guests arriving in ten days!). No problem for United Carpets - selected carpet, paid for, and fitting booked, for within the week. Thank you!!
October 15, 2023
Unprompted review
Reply from United Carpets & Beds - Southport
Hi Jo,
Thankyou for leaving us a 5 star review.
We are delighted to hear that you had a great experience at United Carpets & Beds Southport and that the team went above and beyond to get your carpet in within a week!
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Southport
Everyone was friendly and helpful
Norman was welcoming and helpful. The laminated flooring looks really good. The guys who fitted it were skillful, worked hard all day and did a great job.
November 23, 2023
Unprompted review
Reply from United Carpets & Beds - Southport
Hi Andy,
Thankyou for leaving us a 5 star review. All the team love hearing such great feedback about our products and services and we are delighted Norman was able to make your experience great.
We look forward to assisting you in your next project.
All the best,
United Carpets & Beds Southport
Very impressed with the carpet and also…
Very impressed with the carpet and also the fitters they did a great job quickly
October 25, 2023
Unprompted review
Reply from United Carpets & Beds - Southport
Hi Tommy,
Thankyou for leaving us a 5 star review.
We are delighted that you love your new carpet and had a great fitting experience.
We look forward to assisting you again.
United Carpets & Beds Southport
I'm a first time carpet buyer and found…
I'm a first time carpet buyer and found the in-store staff very friendly and helpful, the 2 guys who fitted the carpet were polite, friendly and efficient. I will definitely be going back for my next carpet.
September 18, 2023
Unprompted review
Reply from United Carpets & Beds - Southport
Hi Carole,
Thankyou for taking time to leave us a review. We are delighted you chose United Carpets & Beds Southport for your first time carpet purchase.
We can't wait to assist you again.
United Carpets & Beds Southport
6 star service
Just want to say a massive thank you to the team especially Brian as he and the team are super stars!! The knowledge they have is fantastic and preform a outstanding service!!! Been using united carpets for a good few years now and always very satisfied with the service from the fitters to the sales team!!! Keep it up!!!
August 18, 2023
Unprompted review
Reply from United Carpets & Beds - Southport
Hi Marty,
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
From the measuring to the end product…
From the measuring to the end product of laying my carpet, I couldn’t fault the service it was excellent, I would always recommend them , great choice & assistance In the shop when choosing flooring , fitters ring you before they come which is great
September 4, 2023
Unprompted review
Reply from United Carpets & Beds - Southport
Hi Lillian,
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Excellent service from start to finish
From the minute I stepped into the showroom to having my flooring fitted I received 5* treatment. The guy in the shop - so helpful, informative and friendly, the guy who measured up - friendly and professional and the fitter - friendly and professional. Will definitely be using them again. Have used them in the past before and received the same service as above
August 21, 2023
Unprompted review
Reply from United Carpets & Beds - Southport
Hi,
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Friendly,helpful and reliable .good prices .
Nigel helped me to choose and checked my measurements.
Good after sales communication
Recommended Fitter reliable ,professional and very helpful suggesting a better fitting (grip) for top of stairs without extra cost.
A good easy buying experience .will use again .
August 2, 2023
Unprompted review
Reply from United Carpets & Beds - Southport
Hi Ann
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
What a fantastic team
What a fantastic team. The shop so helpful, the measuring service, quick & really helpful in finalising my order, & the fitters, quick, professional & tidy.
Nothing is to much trouble, highly recommend!
July 31, 2023
Unprompted review
Reply from United Carpets & Beds - Southport
Hi
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Reasonable price
Reasonable price, perfect craftsmanship, highly recommended.
June 23, 2023
Unprompted review
Reply from United Carpets & Beds - Southport
Hi Kwan
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
All very professional & courteous…
All very professional & courteous throughout.
June 8, 2023
Unprompted review
Reply from United Carpets & Beds - Southport
Hi Ann
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Very professional
Very professional. Great carpet fitters give you an excellent job and if you want a helpful, curtious and good experience to buying your carpets then look no further than Norman who gives great customer service. Wouldn't go anywhere else !
November 10, 2022
Unprompted review
Reply from United Carpets & Beds - Southport
Hi,
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.