Very accommodating with a time that suited us. Friendly helpful staff in the shop and the fitters. Great value for good quality carpets. Professional, helpful and efficient. Going back soon for my... See more
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See what reviewers are saying
Once again we returned to United Carpets after previously being very happy with the service we received on carpeting for several other rooms and, again, we were not disappointed. From a great selec... See more
Company replied
We've used United Carpets Southport 5/ 6 times now and always found them to be really helpful/ friendly/ honest when choosing carpets. Especially Norman and Chris. We recently had carpets fitt... See more
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The sale staff are great, competitive prices, prompt measuring service. The problem are the fitters they use. They subcontract the job and unfortunately they are not thorough, shove scraps into the be... See more
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Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
169-173 Hart Street, PR8 6DY, Southport, United Kingdom
- 01704 544900
4.8
Excellent
145 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 48 hours
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Great customer service.
Great customer service.. Brian at the Southport branch was amazing helping us sort out what we needed...total LEGEND...would of been lost without his guidance
March 31, 2023
Unprompted review
Reply from United Carpets & Beds - Southport
Hi Tracy
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Carpet fitting
The whole experience from start to finish was amazing. Very help full and understanding. The carpet fitters were very professional and did an amazing job. Norman and Brian in the shop were very professional and helpful and all of them were very pleasant and friendly.
April 14, 2023
Unprompted review
Reply from United Carpets & Beds - Southport
Hi Diane
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Reply from United Carpets & Beds - Southport
Hi Hanny
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Great service
Great service. Staff extremely helpful
Fitters very efficient
Very pleased with both jobs completed and would definitely recommend
March 20, 2023
Unprompted review
Reply from United Carpets & Beds - Southport
Hi Debra
Thank you for sharing your experience and we are so delighted to hear you had a great experience from your local store and team.
All feedback is shared with the team, and they love seeing such positivity about our services, products and customer care. We shall certainly pass this on to the store.
Thank you again for choosing us to assist you and we look forward and hope to assist you again in the future.
Best wishes
The United Team
Poor fitting
Carpet and underlay were a great price and quality.
The fitting however was done to a poor standard. I was so disappointed. Looks like its been cut with a blunt Stanley knife. Never left enough to go under the door bar so looks awful.
February 1, 2023
Unprompted review
Reply from United Carpets & Beds - Southport
Hi Lee
Thank you for your recent order and feedback. We sincerely apologise that your experience did not meet your expectations or our standards.
If you would like to talk to one of our team members personally about your experience, you can reach us at aftersales@unitedcarpets.net.
The United Team
Good choice , bad fitting
This is the second time I have used UC and yet again I was very pleased with the customer service in the shop and when they came out to measure up .
My one complaint, hence minus 1 star, is the fitting of my staircase carpet wasn't great . Very slapdash. But the fitters work independently I think . Prices overall are very reasonable. I will use again but not that fitter .
February 20, 2023
Unprompted review
Reply from United Carpets & Beds - Southport
Hi Nicki
Thank you for sharing your experience and we are so delighted to hear you had a great experience from your local store and team.
All feedback is shared with the team, and they love seeing such positivity about our services, products and customer care. We shall certainly pass this on to the store.
Thank you again for choosing us to assist you and we look forward and hope to assist you again in the future.
Best wishes
The United Team
5 star service from Brian at the…
5 star service from Brian at the Southport store. No pressure sales,was left to peruse at my own leisure and told if I needed any information then just to ask. 1st class knowledge and advice from him when I was purchasing a new bed and mattress. I will definitely use them again.
February 21, 2023
Unprompted review
Reply from United Carpets & Beds - Southport
Hi Allan
Thank you for sharing your experience and we are so delighted to hear you had a great experience from your local store and team.
All feedback is shared with the team, and they love seeing such positivity about our services, products and customer care. We shall certainly pass this on to the store.
Thank you again for choosing us to assist you and we look forward and hope to assist you again in the future.
Best wishes
The United Team
First impressions of the Southport branch…
First impressions the Southport branch are very friendly
the after sales service is poor mainly because the fitters are different from the shop the laminate fitter was supposed to fit laminate in my back porch to match the rest of downstairs so I had to complain to the shop also he did not fit the laminate edging in the kitchen the edging is just left on the lounge floor!
I have emailed the shop no reply as yet do not pay the fitters unless you are certain they have followed
your fitting instructions!
November 23, 2022
Unprompted review
Reply from United Carpets & Beds - Southport
Good Morning,
Thank you for sharing your experience, we are sorry to learn that you are unhappy with the fitting of your products, so that we can look into this matter further could you email our after sales team at aftersales@unitedcarpets.net where we will be happy to assist you further.
Thank you
The United Team
Brian and Norman at the Southport shop…
Brian and Norman at the Southport shop were beyond helpful, patient, professional and friendly throughout the whole process of helping us pick flooring for 6 rooms in our house.. The fitters arrived on time, didn't hesitate to move heavy things for us as we are both disabled and then put it all back again with smiles on their faces.. The floorings they fitted are stunning and so beautifully done.. We have told all our families and friends that we can't recommend united carpets enough and most will be using them now for their own home..
November 25, 2022
Unprompted review
Reply from United Carpets & Beds - Southport
Hi Tracy
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Great Carpet Great Price Great staff
Great Carpet Great Price Great staff. What more can be said Excellent
October 18, 2022
Unprompted review
Reply from United Carpets & Beds - Southport
Hi Ms Bradshaw
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Great choice of carpet
Great choice of carpet, good prices and excellent fitting service would recommend
December 1, 2022
Unprompted review
Reply from United Carpets & Beds - Southport
Hi Marj
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Brilliant service
Brilliant service. Very knowledgeable and they listen to your requirements. I always get my carpets from here. Norman is very friendly and cares that you have the best service.
November 9, 2022
Unprompted review
Reply from United Carpets & Beds - Southport
Hi Susan
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Carpets reasonable price and the…
Carpets reasonable price and the fitting was efficient and quick however my daughter enquired about vinyl for the hallway she was told Ian would come 22/11 however he did not turn up after waiting all day
November 22, 2022
Unprompted review
Reply from United Carpets & Beds - Southport
Hi Lynette
Thanks for the review! Glad to hear you are happy with your new carpet.
All the best,
The United Team
Very helpful staff at Southport shop
Very helpful staff at Southport shop, Norman was polite & efficient. Had carpets fitted in July and then bedroom & stair carpet fitted in November different fitters each time both marvellous. Would recommend
November 1, 2022
Unprompted review
Reply from United Carpets & Beds - Southport
Hi Tracey
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Great job
Great service & good quality carpets. Waiting for hall to be completed & communication is very good
November 24, 2022
Unprompted review
Reply from United Carpets & Beds - Southport
Hi Mrs Campbell
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
They sent one man to do a two man job
They sent one man to do a two man job. When carrying the carpet up the stairs they scratched our brand new walls and ruined them. We'd only had them done a few weeks prior. There was no good will gesture as it was their fault the walls were ruined and still charge full price for the carpet fitted, when as a result of ruining the wall this will now cost the same to have re done as the carpet. Joke
November 10, 2022
Unprompted review
Reply from United Carpets & Beds - Southport
Good morning Dan,
Thank you for your recent order and feedback. We sincerely apologise that your experience did not meet your expectations or our standards.
If you would to talk to one of our team members personally about your experience, you can reach us at aftersales@unitedcarpets.net.
The United Team
Resolving snagging list.
Hi. Took several trips to shop and fitters to resolve issues after carpets and wooden flooring installed
September 16, 2022
Unprompted review
Reply from United Carpets & Beds - Southport
Good morning Michael,
Thank you for your recent order and feedback. We sincerely apologise that your experience did not meet your expectations or our standards.
If you would to talk to one of our team members personally about your experience, you can reach us at aftersales@unitedcarpets.net.
The United Team
Southport branch
Been using the Southport shop for years for both work projects and family. Excellent service every time. The staff within the shop and the fitting teams are polite and friendly. Great range of quality products at competitive prices.
September 26, 2022
Unprompted review
Reply from United Carpets & Beds - Southport
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Brian it's a pleasure to deal with you…
Brian it's a pleasure to deal with you as always, I wont go anywhere else now. Good carpets & flooring, good competitive prices & customer service is outstanding
Thanks Again
September 17, 2022
Unprompted review
Reply from United Carpets & Beds - Southport
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Great Service From the Team at United Carpets
We bought flooring for our whole house from United Carpets. The guys at Southport have been great. Norman, Ian and Brian were friendly, helpful and patient with me ordering and borrowing endless samples. The fitter Craig is a nice lad and did a wonderful job too. They all deserve recognition for their great service.
August 26, 2022
Unprompted review
Reply from United Carpets & Beds - Southport
Good Morning Mary,
We appreciate you sharing your experience of our company and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service.
We hope to help you again soon.
Kind regards
The United Team
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