Purchased new flooring for my bathroom ,from the Burslem ,stoke on Trent store , Has usual , Great service , staff really helpful , lots of choice and happy with the prices All my flooring I have... See more
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Really great staff, not pushy or following us around, allowing us to look around and ask questions when needed. Helped us with our choices and quickly got us all sorted out. I believe the fitt... See more
Company replied
Really friendly in the shop the carpet fitter was here with in 2days to fit my carpet. Been going here for the past 30 years I wouldn't use any other shop would highly recommend.
Company replied
Very quick and reliable service. Carpet is good quality and price is reasonable. It was fitted within days of ordering. Really happy with the result. Couldn’t fault the service or product.
Company replied
Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
135 Waterloo Road, ST6 2ER, Stoke-on-Trent, United Kingdom
- 01782 833823
4.9
Excellent
117 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 48 hours
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Purchased new flooring for my bathroom…
Purchased new flooring for my bathroom ,from the Burslem ,stoke on Trent store , Has usual , Great service , staff really helpful , lots of choice and happy with the prices
All my flooring I have purchased from here has all been fitted perfectly .
July 29, 2026
Unprompted review
Reply from United Carpets & Beds - Stoke-on-Trent
Hi Steven, thank you for taking the time to leave such a kind review.
We're so pleased that the team could again provide you with a great service throughout with a wide selection of flooring to choose from.
Thank you again for your recommendation, we look forward to assisting you again in the future!
Really friendly in the shop the carpet…
Really friendly in the shop the carpet fitter was here with in 2days to fit my carpet. Been going here for the past 30 years I wouldn't use any other shop would highly recommend.
July 24, 2026
Unprompted review
Reply from United Carpets & Beds - Stoke-on-Trent
Hi Amanda, thank you so much for sharing how our Stoke-on-Trent store did.
Its a pleasure to hear that the team could make the experience you had with us a positive one.
We look forward to assisting you again in the future. Take care!
No pressure and skilled staff
Really great staff, not pushy or following us around, allowing us to look around and ask questions when needed.
Helped us with our choices and quickly got us all sorted out.
I believe the fitters were subcontracted, and although one spent pretty much the entire time on his phone and all scrap/off cuts were left around the place, they did a very good job of fitting and a few months on I'm still happy with the job done and the price.
I got this place recommended and I can see why, knowledge, experience, price, speed and a no pressure environment.
Thank you
May 29, 2026
Unprompted review
Reply from United Carpets & Beds - Stoke-on-Trent
Hi Simon, thank you for taking the time to leave such a thoughtful review!
We're delighted to hear that our team was able to help you find the right products and get everything sorted quickly. It's fantastic to know our knowledge, service, pricing, and efficiency stood out, especially as we came recommended.
We also appreciate your feedback regarding the fitting experience. We're pleased you're happy with the quality of the installation and that it's still looking great several months later. At the same time, we're sorry to hear things wasn't left as tidy as it should have been, and we'll share your comments with the independent fitting team to help ensure we maintain the high standards our customers expect.
Thank you again for your recommendation and for choosing us. We hope to see you again in the future!
Always great service
Always great service, prices and installation. Always will use them.
June 15, 2026
Unprompted review
Reply from United Carpets & Beds - Stoke-on-Trent
Hi Alastair, thank you for taking the time to leave a review.
Its a pleasure to hear that you're happy with the service that you recieved from our Stoke-on-Trent store.
Thank you so much for the recommendation. We hope to assist you again in the future.
Very quick and reliable service
Very quick and reliable service. Carpet is good quality and price is reasonable. It was fitted within days of ordering. Really happy with the result. Couldn’t fault the service or product.
May 25, 2026
Unprompted review
Reply from United Carpets & Beds - Stoke-on-Trent
Hi Deanna, thank you for taking the time to leave such a fantastic review.
Its so great to hear that our Stoke-on-Trent store could make your experience with us a positive one with great fitting and good qaulity carpet.
Thank you so much for the recommendation. Take care.
Reply from United Carpets & Beds - Stoke-on-Trent
Hi Leela, thank you for taking the time to leave a review.
Its a pleasure to hear that you're happy with the service that you recieved from our Stoke-on-Trent store.
Thank you so much for the recommendation. We hope to assist you again in the future.
Thanks for the excellent customer…
Thanks for the excellent customer service of the installation of my kitchen vinyl. Good product installed well.
June 22, 2026
Unprompted review
Reply from United Carpets & Beds - Stoke-on-Trent
Hi Michael, thank you for taking the time to leave such kind feedback.
Its such a pleasure to hear that our Stoke-on-Trent store could meet your expectations and provide you with an excellent service throughout.
We hope to assist you again in the future. Have a wonderful day.
First class service
First class service, install and quality. I'll be a repeat customer
June 25, 2026
Unprompted review
Reply from United Carpets & Beds - Stoke-on-Trent
Hi, thank you for taking the time to leave a review.
We're so pleased that you're happy with the overall service that you recieved from our Stoke-on-Trent store.
Thank you so much for the recommendation. Take care.
Amazing experience
From entering the shop to carpet fitted we had a helpful and service centred experience, no pressure to buy just take your time and they were there when you needed them. Will definitely get any future flooring form here
May 11, 2026
Unprompted review
Reply from United Carpets & Beds - Stoke-on-Trent
Hi Kerry, thank you for taking the time to leave a review.
We're so pleased that you're happy with the overall service that you recieved from our Stoke-on- Trent store.
Thank you so much for the recommendation. Take care.
Staff are very friendly and helpful
Staff are very friendly and helpful, had lvt flooring in living room and landing carpet and stair runner, loved the final results, always excellent experience, would always recommend ☺️
June 8, 2026
Unprompted review
Reply from United Carpets & Beds - Stoke-on-Trent
Hello Sharon, thank you for taking the time to leave a review.
We're so pleased that you're happy with the service that you received from our Stoke- On-Trent store.
Thank you so much for the recommendation. Take care.
Lovely range of carpets & vinyls
Lovely range of carpets & vinyls, was quick to come and measure & arrange for flooring to be fitted. Been to United a few times over the years, always a friendly & professional service and the same my with family and friends too! Highly recommended
May 12, 2026
Unprompted review
Reply from United Carpets & Beds - Stoke-on-Trent
Hi Naomi, thank you for your lovely review and for your continued support over the years.
We're delighted to hear that you were pleased with our range of carpets and vinyl's, as well as the speed and efficiency of our measuring and fitting service.
It means a great deal to us that you have chosen United Carpets and Beds on multiple occasions and that your family and friends have also enjoyed the same friendly and professional experience.
Thank you again for your kind words and recommendation. We look forward to helping you with any future flooring projects!
Excellent service.
Excellent service.. Couldn't do enough for us.. Great prices.. No pressure within the store.. I would highly recommend
April 30, 2026
Unprompted review
Reply from United Carpets & Beds - Stoke-on-Trent
Hi Jarad, thank you for taking the time to leave a review.
We're so pleased that our Stoke-on-Trent store could meet your expectations and provide you with an excellent service throughout. We're so pleased that you're happy with the overall service that you recieved!
Thank you so much for your kind recommendation. Take care.
I purchased my carpet from united…
I purchased my carpet from united carpets Burslem 2 years ago.
Recently we had a stain which we couldn't remove. The carpet was Abington with a lifetime guarantee.
I spoke to Paul at united carpets and he has arranged for my carpet to be replaced, the customer service was excellent and Paul was extremely helpful and friendly.
I would definitely recommend having your carpets from united carpets . Excellent service.
June 2, 2026
Unprompted review
Reply from United Carpets & Beds - Stoke-on-Trent
Hi Janice, thank you for taking the time to share your experience and for your continued trust in United Carpets Burslem.
We're delighted to hear that Paul was able to assist you and arrange a replacement carpet. Providing excellent after-sales support is just as important to us as helping customers choose their flooring in the first place, so it's wonderful to know you were pleased with the service you received.
Thank you again for your recommendation. We truly appreciate your support and look forward to helping you with any future flooring needs.
Reply from United Carpets & Beds - Stoke-on-Trent
Hello, thank you for taking the time to leave a review.
We're so pleased that you're happy with the service that you received from our Stoke-on-Trent store
Thank you so much for the recommendation. Take care.
Really good service and Paul must have…
Really good service and Paul must have a mention great chap will deal with him again and recommend to friends and family
May 9, 2026
Unprompted review
Reply from United Carpets & Beds - Stoke-on-Trent
Hi Keith, thank you for taking the time to leave a review.
We're so pleased that our Stoke-on-Trent store could meet your expectations and provide you with a 5 star service from start to finish.
We hope to assist you again in the future. Take care!
ENDLESS PATIENCE FROM ALL INVOLVED
A great deal of help from staff at the store and in my home. Choosing the right carpet is not easy, especially covering an whole floor of rooms. The results makes my house into my home - and at a very reasonable cost.
May 12, 2026
Unprompted review
Reply from United Carpets & Beds - Stoke-on-Trent
Hi Brian, thank you so much for your lovely review.
We’re delighted to hear that both our in-store and home staff were able to help you choose the right carpet for your home. Its so great to know that you're happy with the finished results.
Enjoy your beautiful new home flooring!
Reply from United Carpets & Beds - Stoke-on-Trent
Thank you for your kind feedback and for shopping with United Carpets and Beds
All Staff are very helpful
All Staff are very helpful, the gentleman that comes to measure up is also fab. We had a really positive experience using this company in burslem. We will not use anywhere else now. Recommended to family who have also used this store. Again all are happy with their purchases too. Carpet quality is good Carly what we wanted for our stairs. Thanks for all the help I’m sure we will be back soon.
March 31, 2026
Unprompted review
Reply from United Carpets & Beds - Stoke-on-Trent
Hi Mrs Mansi, thank you so much for your kind words and for taking the time to share your experience! We’re delighted to hear that you found our team helpful throughout the process, and that the measuring service met your expectations as well.
It’s especially wonderful to know that you’re happy with the quality of your new carpet and that it was just what you were looking for on your stairs. Your recommendation to family means a great deal to us, and we’re thrilled that they’ve had positive experiences too.
We truly appreciate your support and look forward to welcoming you back again soon. Thanks again for choosing us!
Reply from United Carpets & Beds - Stoke-on-Trent
Hi Nicolle, thank you for taking the time to leave a review.
Its such a pleasure to hear that our Stoke-on-Trent store was able to provide you with a brilliant service. We're so pleased that you're happy with the finished results of your flooring.
We hope to assist you again in the future. Take care.
Great staff
Great staff, friendly and helpful. Absolute pleasure to do business with and also the fitting was top notch. Will certainly use again.
April 13, 2026
Unprompted review
Reply from United Carpets & Beds - Stoke-on-Trent
Hi Lydia, thank you so much for taking the time to leave a review.
Its such pleasure to hear that our Stoke-on-Trent store was able to meet your expectations and provide you with a 5 star service throughout.
We hope to assist you with your future projects. Take care!
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