Just been back to buy a new carpet as always the lady in store at burslem sandy very helpful and knowledgeable very good price and fast fitting never have any problems that’s why we use them
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See what reviewers are saying
Gaz was our carpet fitter. He was professional, friendly, and did a fantastic job. The smell and look of a new carpet makes you think where else needs a new carpet in the house. . Thanks Gaz you did a... See more
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Really great staff, not pushy or following us around, allowing us to look around and ask questions when needed. Helped us with our choices and quickly got us all sorted out. I believe the fitt... See more
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From our initial visit we were impressed with the helpfulness of staff & experience in guiding us through the processes of buying a new carpet. If you haven't bought one in many years it can be quite... See more
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Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
135 Waterloo Road, ST6 2ER, Stoke-on-Trent, United Kingdom
- 01782 833823
4.9
Excellent
122 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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absolutely no hassle or sales pitch
Straight in, got price, picked a high quality carpet and booked in to fit around my schedule… super friendly staff in store and excellent fitters.. wasn’t our first carpet and won’t be our last from United Carpets.
April 23, 2025
Unprompted review
Reply from United Carpets & Beds - Stoke-on-Trent
Hello Steve, thank you for taking the time to share your experience with us.
Its great to hear that our Stoke-on-Trent store could provide you with a 5 star service, and the fitters did an excellent job.
We look forward to assisting you again next time, have a fantastic day!
Carpet is perfect.
Carpet is perfect.
Excellent service and communication.
Would highly recommend
March 27, 2025
Unprompted review
Reply from United Carpets & Beds - Stoke-on-Trent
Hi Gemma, thank you for taking the time to leave us a review!
We're so pleased that our Stoke-on-Trent store could meet your expectations and provide you with a excellent service.
Thanks again for the recommendation, take care!
Really good service and advice
Really good service and advice. Friendly staff and good price
March 5, 2025
Unprompted review
Reply from United Carpets & Beds - Stoke-on-Trent
Hi Lisa, thank you for taking the time to leave us a review!
Its great to hear that our Stoke-on-Trent store could meet your expectations and provide you with a really good & friendly service.
We hope that you visit is again in the future, take care!
Quality at a good price.
From our initial visit we were impressed with the helpfulness of staff & experience in guiding us through the processes of buying a new carpet. If you haven't bought one in many years it can be quite daunting.
The fitters were amazing, professional, friendly & certainly the best. Moving furniture nothing was too much trouble. A great team.
March 11, 2025
Unprompted review
Reply from United Carpets & Beds - Stoke-on-Trent
Hello Teresa, thank you for taking the time to leave us a review!
We're so pleased that our Stoke-on-Trent store could help you find the perfect carpet for you and your home. Its great to hear that the fitters did an amazing job & was friendly and professional.
We hope that we can assist you again in the future, take care!
Great carpet
Great carpet, great price, fitted quickly, looks fantastic! Recommend to anyone!!😊👍🏻
March 10, 2025
Unprompted review
Reply from United Carpets & Beds - Stoke-on-Trent
Hello Mr Hulse, thank you for taking the time to share with us how our Stoke-on-Trent store did. We're so glad they could make your experience with us a positive one and your carpet looks fantastic.
We hope to see you again in the future, take care!
Brilliant service
Brilliant service, always friendly and good value.
Carpet fitters, polite and friendly.
Highly recommend
February 7, 2025
Unprompted review
Reply from United Carpets & Beds - Stoke-on-Trent
Hi Charlotte, thank you for taking the time to leave us such a kind review!
We're so pleased to hear you had a positive in store experience while visiting our Stoke on Trent store, and that our independent fitters were polite and friendly.
Thanks again for the recommendation!
Ordered 3 carpets
Ordered 3 carpets. ...bought wrong one to my house , fitter was arsey about my opinion went to peace without fitting....few days later cane to fit the rest, bought no grippers with them, stating I hadn't ordered them, I did when I knew I needed them, damaged a door frame before and the 3rd carpet this week was badly fitted and looks shocking.....they don't really listen well to your wants and needs when ordering , just want the money, then tried charging for grippers after paying nearly 2k in carpet....management and communication on company is rubbish aswell some of their contractors...be wary. Never again...too much stress. Oh and they moan how you want it fitting when shop agreed that's ok. Just a car crash week with them.
January 30, 2025
Unprompted review
Reply from United Carpets & Beds - Stoke-on-Trent
Dear Sir,
In reply to your posting on trust pilot pertaining to your recent purchase from United Carpets and Beds In Burslem. As a business we strive to ensure that all of our customers are completely happy with any purchase they make and in the rare instances where this is not the case we take action to put right any valid issues.
In your own case I would acknowledge our error on delivering the bedroom carpet on the day we were scheduled to fit your lounge however this error was quickly rectified with the Carpet fitter returning to our store and returning to you directly with the correct carpet
In relation to the gripperods that were missing at your property; as you are aware you had previously instructed us that gripperods were already in place however this turned out not to be the case. In the event as a gesture of goodwill we provided the missing gripperods free of charge.
With regards to the quality of your installation I understand from the independent fitter who installed your carpets under separate contract and that you actually gave him a substantial tip such was your delight at the quality of the installation . It is therefore difficult for me to Equate your actions here to any dissatisfaction on your part with the quality of the fitting service which you received .
Finally I would respectfully point out that we also have a duty of care to our staff and are concerned that any Indepdendent fitters who work for our customers are treated with courtesy. Unfortunately the threatening behaviour emanating from yourself towards members of the team means that regrettably we would not wish to be considered for any flooring requirements that you may have in the future.
All around excellence.
Excellent knowledge to help us pick the right carpet for our lifestyle. Excellent price. And the fitting service was super fast and excellent quality.
December 27, 2024
Unprompted review
Reply from United Carpets & Beds - Stoke-on-Trent
Hello Gavin, thank you for sharing with us how our Stoke on Trent store did! We're so glad they could meet your expectations and make your experience with us a positive one.
Great service and a really friendly…
Great service and a really friendly bunch. Everyone was helpful with the whole process of carpeting my house - from choosing the carpet, getting the measurements right and the fitting service. I was a returning customer because I remembered how good they were the first time I used them.
December 18, 2024
Unprompted review
Reply from United Carpets & Beds - Stoke-on-Trent
Hi Sarie,
Thankyou for leaving us a 5 star review.
We are delighted to hear that you returned to United Carpets and once again received great service from the team.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Stoke
Great place for carpets
Have been useing the Burslem branch for over 20 years and know the manager very well great prices and service wouldn't go anywhere else
January 17, 2025
Unprompted review
Reply from United Carpets & Beds - Stoke-on-Trent
Hi Edward, thank you for taking the time to leave us a review! Its such a pleasure to hear that you have been using us for over 20 years! We're so glad we can continue to meet your expectations! We look forward to seeing you next time, take care!
Great experience!
The people in the shop were really helpful and the carpet fitter did a fantastic job.
They made it a really easy experience from start to finish, I cannot fault United Carpets in any way!
November 15, 2024
Unprompted review
Reply from United Carpets & Beds - Stoke-on-Trent
Hello Stephanie, thank you so much for taking the time to leave us a review! We're so happy your more than satisfied with the service our Stoke on Trent store provided.
First class job thank you
First class job thank you . Very prompt! done 4 days after choosing the carpet .
October 29, 2024
Unprompted review
Reply from United Carpets & Beds - Stoke-on-Trent
Hello Mrs Wood, thank you for taking the time to leave us a review! We hope you love your new carpets.
From the moment we walked iExceptional experience at Burslem Carpets!n
From the moment we walked in, the team made us feel welcome - especially our children. The staff went above and beyond to include our little ones in choosing the carpets, making what could have been a mundane shopping trip into an enjoyable family experience. They were so patient as the kids wandered around the store, touching different samples and getting excited about the textures.
The team's expertise and friendly approach made the whole process stress-free. They offered valuable advice without being pushy and took time to understand exactly what we needed. It's worth mentioning they offer a 10% discount for Blue Light Card holders, which is a fantastic gesture for our emergency services, NHS, and social care workers.
Their product knowledge is outstanding, and they helped us find the perfect carpet within our budget. The service was professional from start to finish - from selection to measuring to fitting.
Would highly recommend Burslem Carpets to anyone, especially families. It's refreshing to find a business that makes children feel so included in the decision-making process while providing top-notch service and value for money.
October 26, 2024
Unprompted review
Reply from United Carpets & Beds - Stoke-on-Trent
Good afternoon Tony, Thank you so much for taking the time to leave us such a kind review! Its a privilege to hear how our Stoke Burslem store made your experience such a fun light-hearted one for you and your family. We really hope you all love your new carpets! We hope we can assist you again in the future!
Staff very helpful and pleasant.plenty…
Staff very helpful and pleasant.plenty of choice and good prices always go to United Carpets highly recommend them.
July 11, 2024
Unprompted review
Reply from United Carpets & Beds - Stoke-on-Trent
Hi Carol,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team able to advise you on our huge range of products as well as getting you a great price!
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Stoke
Tried and trusted
3rd time we have purchased and used the fitting service offered, absolutely no complaints extremely competitive price and professional finish.
July 18, 2024
Unprompted review
Reply from United Carpets & Beds - Stoke-on-Trent
Hi Martin,
Thankyou for leaving us a 5 star review.
We are happy to hear that you received great service from the team as well as a competitive price!
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Stoke
Very helpful explaining everything to us
July 7, 2024
Unprompted review
Reply from United Carpets & Beds - Stoke-on-Trent
Hi Anthony,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team able to advise you.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Stoke
Our experience in store was great and…
Our experience in store was great and we bought from them on 2 separate occasions. The first time the fitters could not do enough for us and did a great job. Unfortunately the second lot of fitters left a lot to be desired. We are oap and need help moving the bed because it was too heavy for us although we moved everything else out of the room and were told in store it would be ok to ask for help. They were very rough about it and broke a chandelier but did not tell us then they stuffed the bed mattress in the bathroom and left it for us to get back on the bed. They were not friendly or nice and I would not want them back Not sure if they left bits under carpet as it feels a bit lumpy
April 26, 2024
Unprompted review
Reply from United Carpets & Beds - Stoke-on-Trent
Hi Gilly,
Thankyou for leaving us a review,
We are happy to hear that you had a great in-store experience with the team.
In regards to your fitting experience with our independent fitters, we are disappointed to hear it wasn't up to our usual high standard. If you email us at aftersales@unitedcarpets.net we will be able investigate this further.
Kind regards
The United Team
Excellent service
May 10, 2024
Unprompted review
Reply from United Carpets & Beds - Stoke-on-Trent
Hi Emma,
Thankyou for leaving us a 5 star review.
We are delighted to hear that you received excellent service from the team.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Stoke
My Carpet Experience
From the initial customer support to the carpets fitted, faultless, the interaction in the shop, the deals, the expert advice and the excellent service of the fitters, nothing was to much trouble. Will recommend the team at Burslem to everyone, will not look anywhere else for the rest of the carpets for the house
April 29, 2024
Unprompted review
Reply from United Carpets & Beds - Stoke-on-Trent
Hi Dave,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team able to advise you on our huge range of carpets and the fitting team able to deliver a professional service.
All the team will be delighted that you would recommend and we look forward to assisting you again with your next project.
All the best,
United Carpets & Beds Stoke Burslem
Quality and affordable carpets
Sandy is goes above and beyond to help you out. My whole house needed new carpet. She always kept you in the loop on the progress. The fitters were very friendly. They even helped move a few furnitures around. Affordable quality carpets
March 18, 2024
Unprompted review
Reply from United Carpets & Beds - Stoke-on-Trent
Hi,
Thankyou for leaving us a 5 star review.
We are happy to hear that you have received great customer service both in-store and at fitting as well as getting a great price.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Stoke
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