Just been back to buy a new carpet as always the lady in store at burslem sandy very helpful and knowledgeable very good price and fast fitting never have any problems that’s why we use them
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See what reviewers are saying
Gaz was our carpet fitter. He was professional, friendly, and did a fantastic job. The smell and look of a new carpet makes you think where else needs a new carpet in the house. . Thanks Gaz you did a... See more
Company replied
Really great staff, not pushy or following us around, allowing us to look around and ask questions when needed. Helped us with our choices and quickly got us all sorted out. I believe the fitt... See more
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From our initial visit we were impressed with the helpfulness of staff & experience in guiding us through the processes of buying a new carpet. If you haven't bought one in many years it can be quite... See more
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Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
135 Waterloo Road, ST6 2ER, Stoke-on-Trent, United Kingdom
- 01782 833823
4.9
Excellent
122 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
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Carpet is lovely and feels great…
Carpet is lovely and feels great quality. Fitter turned up on time and did a great job. Thank you.
March 25, 2024
Unprompted review
Reply from United Carpets & Beds - Stoke-on-Trent
Hi Neil,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great fitting experience and love your new carpet!
We look forward to assisting you again with your next project.
All the best,
United Carpets & Beds Stoke
Reply from United Carpets & Beds - Stoke-on-Trent
Dear Darren
Thanks for taking the time to leave us your feedback and for shopping with United Carpets and Beds.
All the best
United Carpets and Beds
Best carpet shop in Stoke on Trent
We have been here to buy all of our carpets and vinyl for over 15 years. We were so happy the first time we always went back.
Just had another carpet off them. Paul and Sandy are a great team and the lads who fitted the carpets , Sean and Dean were great. Very polite, professional and went out of their way to help .
Wouldn't shop any where else .
( Burslem branch - Waterloo Road)
👏👏👏👏👏
March 21, 2024
Unprompted review
Reply from United Carpets & Beds - Stoke-on-Trent
Hi Lloyd,
Thankyou for leaving us a 5 star review.
We are happy to hear that you have once again returned to United Carpets and Beds Stoke Burslem for your new carpet with Paul, Sandy and the fitting team delivering a professional service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Stoke
Always have carpets from them
Always have carpets from them, very polite in the shop Always happy to help prices are good to. Fitters on time and do a great job.
February 13, 2024
Unprompted review
Reply from United Carpets & Beds - Stoke-on-Trent
Hi Vicky,
Thankyou for leaving us a 5 star review.
We are delighted to hear that you have returned to United Carpets & Beds Stoke with the team able to find you a great carpet at a great price.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Stoke
Quality product and fitting…
From initial enquiry to carpet arriving very quick and professional, carpet excellent quality and good fitting.
January 10, 2024
Unprompted review
Reply from United Carpets & Beds - Stoke-on-Trent
Hi Kathleen,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great experience with the team able to get your carpet in for fitting quickly and efficiently.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Stoke
Excellent quality
Excellent quality, very helpful staff. Great choice are carpets at reasonable prices.
Will definitely use again
December 20, 2023
Unprompted review
Reply from United Carpets & Beds - Stoke-on-Trent
Hi Gavin,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great experience at United Carpets & Beds Stoke with the team being able to assist you with your new carpet.
We look forward to assisting you again.
All the best,
United Carpets & Beds Stoke
The company did excellent and the…
The company did excellent and the carpet fitters did an amazing job.
December 1, 2023
Unprompted review
Reply from United Carpets & Beds - Stoke-on-Trent
Hi Claire,
Thankyou for leaving us a 5 star review.
We are delighted to hear that you had a great experience both at fitting and in-store.
We look forward to assisting you again with your next project.
All the best,
United Carpets & Beds Stoke
LIVING ROOM CARPET
SPOT ON SERVICE LOVELY CARPET FITTING REALLY QUICK GREAT JOB THANK YOU 😊
October 6, 2023
Unprompted review
Reply from United Carpets & Beds - Stoke-on-Trent
Hi Robert,
Thankyou for leaving us a 5 star review.
We are delighted to hear that you had a great in-store and fitting experience that was quick and efficient.
We look forward to assisting you with your next project.
All the best,
United Carpets & Beds Stoke
Fabulous service l
Fabulous service l, managed to squeeze me in the next morning ❤️
August 24, 2023
Unprompted review
Reply from United Carpets & Beds - Stoke-on-Trent
Hi Angie,
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
We have used United carpets for years…
We have used United carpets for years now and always found what we wanted .. very friendly and knowledgeable staff..
September 16, 2023
Unprompted review
Reply from United Carpets & Beds - Stoke-on-Trent
Hi Karen,
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Excellent service from the Burslem shop…
Excellent service from the Burslem shop in Stoke on Trent. Called out to check measurements on the stairs landing and bedroom before organising fitters, who also did a great job in fitting the carpets.
Overall excellent customer service and great advice on product.
August 19, 2023
Unprompted review
Reply from United Carpets & Beds - Stoke-on-Trent
Hi Sara,
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
I had a carpet fitted on my stairs and…
I had a carpet fitted on my stairs and landing and a laminate floor fitted in my hall, the fitting and materials used were excellent, the fitters worked extremely hard and I was extremely pleased with the end result. Only complaint the rubbish and remnants of the carpet leftovers was left in my bin and around the bins, yes I have read the small print and it advises they don’t don’t take the rubbish with them but it would have been common courtesy to inform me it had been left without me finding it 2 hours later absolutely soaked through with the heavy downpour and unable to dispose of it until it had dried out days later,
September 11, 2023
Unprompted review
Reply from United Carpets & Beds - Stoke-on-Trent
Good Afternoon,
We appreciate you sharing your experience and are delighted that we were able to assist you. We sincerely apologise that your experience did not meet your expectations or our standards.
The United Team
Great job
Great job. The team laid the carpet perfectly, they did even more than I expected. Thank you. I will contact again in the future.
August 13, 2023
Unprompted review
Reply from United Carpets & Beds - Stoke-on-Trent
Hi Valerly
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Amazing service
I had carpets fitted over 2 days and was really quite stressed about it all until the guys showed up- both days. They were absolutely amazing! They are beyond helpful and so friendly.
The job was done in no time and I will never go anywhere else for my carpets in the future. I’ve recommended to all of my family and friends.
I had a shop around after my quote and honestly, other places were almost double and tried to sell me extras, which isn’t what’s best for the customer. When Paul came to measure up he was honest and fair and his words were ‘my job is to save you money’ and let me tell you Paul is a man of his word.
Absolutely amazing service from start to finish. If you’re on the fence about going with these guys, let my review be the decider for you, you won’t regret it.
Thanks so much United Carpets! X
August 7, 2023
Unprompted review
Reply from United Carpets & Beds - Stoke-on-Trent
Hi Lisa
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
New carpet
Very helpful and friendly vast range of carpets and good quality and the fitters were excellent they put furniture back for me Very impressed
August 21, 2023
Unprompted review
Reply from United Carpets & Beds - Stoke-on-Trent
Hi Anne
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Helpful when choosing flooring.was told…
Helpful when choosing flooring.was told fitter would call out before fitting date to check floor was flat.this wasn't done so he arrived and floor wasn't level.we had this done and fitter came out a week later.he had to take off a door to fit floor.door needed a big planing off but he said he didn't have a plane so door is propped up and we've got to get someone out to do this and put the door back on.
July 20, 2023
Unprompted review
Reply from United Carpets & Beds - Stoke-on-Trent
Hi Janet
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
As always excellent service
As always excellent service, sandy was very helpful in making our choice. The bathroom was boarded out and lvt laid to a very high standard and quickly, hope to have the open plan downstairs done soon
June 21, 2023
Unprompted review
Reply from United Carpets & Beds - Stoke-on-Trent
Hi Angela
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Great choice of carpets
Great choice of carpets. Got exactly what I was after. Measuring service was very convenient, came to do it when I wanted in. Carpet fitters was very professional.
June 13, 2023
Unprompted review
Reply from United Carpets & Beds - Stoke-on-Trent
Hi David
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Fantastic service
Fantastic service no delays everything as promised
We're happy with me purchase
Thanks
June 22, 2023
Unprompted review
Reply from United Carpets & Beds - Stoke-on-Trent
Hi Zaiga
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Excellent service at the store
Excellent service at the store, great value carpet and professionally fitted
May 27, 2023
Unprompted review
Reply from United Carpets & Beds - Stoke-on-Trent
Hi Richard
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
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