Just been back to buy a new carpet as always the lady in store at burslem sandy very helpful and knowledgeable very good price and fast fitting never have any problems that’s why we use them
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Gaz was our carpet fitter. He was professional, friendly, and did a fantastic job. The smell and look of a new carpet makes you think where else needs a new carpet in the house. . Thanks Gaz you did a... See more
Company replied
Really great staff, not pushy or following us around, allowing us to look around and ask questions when needed. Helped us with our choices and quickly got us all sorted out. I believe the fitt... See more
Company replied
From our initial visit we were impressed with the helpfulness of staff & experience in guiding us through the processes of buying a new carpet. If you haven't bought one in many years it can be quite... See more
Company replied
Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
135 Waterloo Road, ST6 2ER, Stoke-on-Trent, United Kingdom
- 01782 833823
4.9
Excellent
122 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fabulous company and carpets
Right from stepping in the showroom you are made to feel welcome, they advised me which was the best carpet for my stairs, and no they didn't just show me the most expensive one, they showed me a variety of carpets, they are brilliant, someone came out the same day to price up the carpet, we were lucky as he was passing our house later in the day, we had an excellent quote and said yes, the fitters were also lovely, and really quick and thoughtful of our little dog, closing the door so she didn't escape.
So, yes I would highly recommend them for all your flooring needs. See you soon for the next room.
November 8, 2025
Unprompted review
Reply from United Carpets & Beds - Stoke-on-Trent
Hi Jo, thank you so much for taking the time to write such a kind review.
We're delighted to hear that you felt welcome in our Stoke on Trent store and the team could help you find the right carpet for you and your home. Its great to hear that the quoting process was quick and convenient, and the fitters were thoughtful and worked fast.
We appreciate your recommendation, and look forward to assisting you again soon.
Sandy was very helpful
Sandy was very helpful, she went above and beyond from the Burslem branch. Quality product and great service and fitting.
October 17, 2025
Unprompted review
Reply from United Carpets & Beds - Stoke-on-Trent
Hi Paula, thank you for taking the time to leave feedback.
We're so pleased that Sandy from our Stoke Burslem store could go above and beyond to ensure that you recieved a 5 star service.
Thank you again for the recommendation, take care.
Excellent knowledge
Excellent knowledge, great service and professional and quick installation
November 6, 2025
Unprompted review
Reply from United Carpets & Beds - Stoke-on-Trent
Hi Paul, thank you for taking the time to leave a review.
We're so pleased our Stoke on Trent store could meet your expectations and provide you with a great service with excellent knowledge and quick installation.
Thank you for the recommendation. We hope you have a brilliant day.
Brilliant job
Paul is a delight to deal with and organised everything seamlessly, lovely job completed quickly by skilled carpet fitters.
Would definitely recommend
October 7, 2025
Unprompted review
Reply from United Carpets & Beds - Stoke-on-Trent
Hi Alan, thank you for leaving such a kind review.
We're so pleased our Stoke-On-Trent store could make your experience with us a positive one that met your expectations.
Thank you again for your recommendation, take care.
Very efficient and super friendly…
Very efficient and super friendly staff. Helps in every aspect of the service and definitely highly recommend and will continue to have their services further
November 7, 2025
Unprompted review
Reply from United Carpets & Beds - Stoke-on-Trent
Hi Tomas, thank you for taking the time to leave our Stoke-on-Trent store feedback.
Its great to hear that the team could provide you with a very efficient and super friendly service from start to finish.
We look forward to assisting you again in the future, take care.
I have been having my carpets from…
I have been having my carpets from United Carpeys Burslem for 16years now and I can honestly say they are the best! Paul and Sandy are always so helpful and accommodating. The service is fantastic and I would never go anywhere else I highly recommend them.
November 6, 2025
Unprompted review
Reply from United Carpets & Beds - Stoke-on-Trent
Hi Natalie, thank you for taking the time to leave a review.
We're so pleased our Stoke on Trent store could keep making your experience with United a positive one that's accommodating to you.
Thank you again for the recommendation, take care.
Very knowledgeable and experienced…
Very knowledgeable and experienced staff. Always welcome you to the store and very happy to help. Will always go back.
October 24, 2025
Unprompted review
Reply from United Carpets & Beds - Stoke-on-Trent
Hi Michael, thank you for taking the time to leave such kind feedback.
Its great to hear that our Stoke-on-Trent store could make your experience with us a positive one.
We hope to assist you again soon, take care.
Returning customers to united carpets
Returning customers to united carpets. Mark and team are very helpful and great priced carpet. Would highly recommend.
October 18, 2025
Unprompted review
Reply from United Carpets & Beds - Stoke-on-Trent
Hi, thank you for your kind feedback.
Its a pleasure to hear that our Stoke-on-Trent store could continue to meet your expectations and provide you with a 5 star service.
Thank you again for the recommendation, take care.
Hi thanks for your great service very…
Hi thanks for your great service very happy with everyhing would recomend to everyone to try you out a bog thamks for your gteat service thankyou cery nuch
July 28, 2025
Unprompted review
Reply from United Carpets & Beds - Stoke-on-Trent
Hi Jason, thank you for sharing how our Stoke-on-Trent store did.
We're so pleased the team could provide you with a great service that met your expectations.
We hope to assist you again in the future, take care.
Amazing customer service
Amazing customer service. Great advice. Didn't push us to buy anything. Great quality carpet and fitted at a time that suited us. Excellent fitters. Really pleased! Will definitely use them again.
October 17, 2025
Unprompted review
Reply from United Carpets & Beds - Stoke-on-Trent
Hello Denise, thank you for sharing your experience.
We're so happy our Stoke-on-Trent store could make your experience with us a positve one, with amazing customer service and great quality carpets.
We look forward to assisting you again in the future, take care.
Very friendly help in store
Very friendly help in store, very swift delivery and fitting. Very helpful and pleasant fitters. All round great experience
September 8, 2025
Unprompted review
Reply from United Carpets & Beds - Stoke-on-Trent
Hi Carole, thank you for taking the time to leave our Stoke-On-Trent store a review.
Its great to hear that the team could make your instore experience a positive one, and the independent fitter was very helpful and pleasant.
We hope to assist you again in the future, take care.
It was nice experience with the staff…
It was nice experience with the staff being really helpful to everyone go to united carpets and you’ll have a great experience
July 12, 2025
Unprompted review
Reply from United Carpets & Beds - Stoke-on-Trent
Hello Jason, thank you for the positve feedback!
We're so pleased our Stoke On Trent store could make your experience with us a positive one.
Visited here after getting a quote from…
Visited here after getting a quote from a larger high street competitor. Found the staff friendlier and happy to answer questions without any feel of pressure about purchasing. After a spell of browsing, queried about a potential carpet of interest a d had really useful feedback about its suitability for location (deeper carpet, more appropriate for living rooms then upstairs bedrooms) and shown a similar alternative at a much better price.
Got a quote for suggest variant and price was considerably better then larger high street competitor. Agreed to go ahead, good time lines for install were discussed, we were kept in loop throughout about planned date (which was stuck to) and install done as expected, on the day expected. Been down for 5 months now and no issues / movement of the carpet, really happy with cost, install & overall experience.
February 17, 2025
Unprompted review
Reply from United Carpets & Beds - Stoke-on-Trent
Hi James, thank you for taking the time to leave us a review!
Its great to hear that our Stoke-on-Trent store could meet your expectations and provide you with a 5 star service.
We hope that you love your new carpet, have a fantastic day!
Excellent service and great customer…
Excellent service and great customer service
May 18, 2025
Unprompted review
Reply from United Carpets & Beds - Stoke-on-Trent
Hi Sandy, thank you for taking the time to leave us a review.
Its great to hear that our Stoke-on-Trent store could provide you with an excellent service that met your expectations.
We hope to assist you again in the future, take care.
Excellent service
Excellent service, expert advice saved me alot of money
June 23, 2025
Unprompted review
Reply from United Carpets & Beds - Stoke-on-Trent
Hi Kris, thank you for leaving a review.
We're so pleased that our Stoke-on-Trent store could make your experience with us an excellent one.
We hope to assist you again in the future, take care!
Great Service
Lovely staff, very helpful. Needed carpets fitting ASAP and they were able to help. Great quality and a good price, half of what I was quoted by Tapi carpets. Will be 100% using them again for the rest of my house.
May 7, 2025
Unprompted review
Reply from United Carpets & Beds - Stoke-on-Trent
Hi Emily, thank you for taking the time to leave us a review!
We're so pleased to hear that our Stoke-on-Trent store provided you with a great service with a good price.
We look forward to assisting you next time, take care!
Reply from United Carpets & Beds - Stoke-on-Trent
Thanks for taking the time to leave us a five star review. We're glad to see you were happy with your service.
Great service and products
The staff in store were very helpful to ensure that I selected the right carpet for my needs. I selected a fitting date at my convenience, which was great - no pressure to get things done quickly which was ideal for me. The fitters were quick and efficient and have done a fab job. The carpets look and feel fantastic. I’m really happy with my choice of product and company, thank you :)
April 28, 2025
Unprompted review
Reply from United Carpets & Beds - Stoke-on-Trent
Hi Karen, thank you for taking the time to leave us such kind feedback!
We're so pleased to hear that our Stoke-On-Trent store was able to help you find the perfect carpet for you and your home. And the independent fitters were quick and efficient and did a fabulous job.
We hope that we can assist you again on any projects you have in the future, take care!
Great staff and very accommodating to…
Great staff and very accommodating to my needs . I knew which type of carpet I wanted, but with the vast array, it was difficult to choose, but the team advised and narrowed down my search until I found the perfect carpet . Would highly recommend.
May 8, 2025
Unprompted review
Reply from United Carpets & Beds - Stoke-on-Trent
Hi David, thank you for taking the time to leave us such kind feedback!
We're so pleased to hear that our Stoke-on-Trent store was able to provide you with a 5 star service that met your expectations.
Thanks again for the recommendation. We look forward to your next visit with us, take care!
Always helpful and friendly.
Always helpful and friendly.. great place for flooring needs
March 8, 2025
Unprompted review
Reply from United Carpets & Beds - Stoke-on-Trent
Hi Sheena, thank you for taking the time to leave us a review!
We're so pleased that our Stoke-on-Trent store could meet your expectations and provide you with a positive service.
We hope that we can assist you again in the future, take care!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.