Just been back to buy a new carpet as always the lady in store at burslem sandy very helpful and knowledgeable very good price and fast fitting never have any problems that’s why we use them
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See what reviewers are saying
Gaz was our carpet fitter. He was professional, friendly, and did a fantastic job. The smell and look of a new carpet makes you think where else needs a new carpet in the house. . Thanks Gaz you did a... See more
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Really great staff, not pushy or following us around, allowing us to look around and ask questions when needed. Helped us with our choices and quickly got us all sorted out. I believe the fitt... See more
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From our initial visit we were impressed with the helpfulness of staff & experience in guiding us through the processes of buying a new carpet. If you haven't bought one in many years it can be quite... See more
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Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
135 Waterloo Road, ST6 2ER, Stoke-on-Trent, United Kingdom
- 01782 833823
4.9
Excellent
122 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
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Reply from United Carpets & Beds - Stoke-on-Trent
Thank you for your kind feedback and for shopping with United Carpets and Beds
All Staff are very helpful
All Staff are very helpful, the gentleman that comes to measure up is also fab. We had a really positive experience using this company in burslem. We will not use anywhere else now. Recommended to family who have also used this store. Again all are happy with their purchases too. Carpet quality is good Carly what we wanted for our stairs. Thanks for all the help I’m sure we will be back soon.
March 31, 2026
Unprompted review
Reply from United Carpets & Beds - Stoke-on-Trent
Hi Mrs Mansi, thank you so much for your kind words and for taking the time to share your experience! We’re delighted to hear that you found our team helpful throughout the process, and that the measuring service met your expectations as well.
It’s especially wonderful to know that you’re happy with the quality of your new carpet and that it was just what you were looking for on your stairs. Your recommendation to family means a great deal to us, and we’re thrilled that they’ve had positive experiences too.
We truly appreciate your support and look forward to welcoming you back again soon. Thanks again for choosing us!
Reply from United Carpets & Beds - Stoke-on-Trent
Hi Nicolle, thank you for taking the time to leave a review.
Its such a pleasure to hear that our Stoke-on-Trent store was able to provide you with a brilliant service. We're so pleased that you're happy with the finished results of your flooring.
We hope to assist you again in the future. Take care.
Great staff
Great staff, friendly and helpful. Absolute pleasure to do business with and also the fitting was top notch. Will certainly use again.
April 13, 2026
Unprompted review
Reply from United Carpets & Beds - Stoke-on-Trent
Hi Lydia, thank you so much for taking the time to leave a review.
Its such pleasure to hear that our Stoke-on-Trent store was able to meet your expectations and provide you with a 5 star service throughout.
We hope to assist you with your future projects. Take care!
Great value and great quality carpets…
Great value and great quality carpets and vinyl. We're really impressed with the comfort of the carpets. Everyone was super friendly and super helpful throughout the whole process from quotes, to measuring up to fitting. 100% recommend.
March 21, 2026
Unprompted review
Reply from United Carpets & Beds - Stoke-on-Trent
Hi Tom, thank you so much for your fantastic review!
We’re thrilled to hear how happy you are with the quality and comfort of your carpets and vinyl. It’s great to know our team made the whole process smooth and helpful from start to finish.
We really appreciate your recommendation and hope you enjoy your new flooring for years to come. If you ever need anything else, we’re always here to help!
Professional and patient
Paul and Sandra are always so helpful and patient . The carpets were fitted quickly and we are extremely pleased with the quality and overall look
March 11, 2026
Unprompted review
Reply from United Carpets & Beds - Stoke-on-Trent
Hi Jennie, thank you for taking the time to share your experience.
We're so pleased that our Stoke-on-Trent store was able to meet your expectations and provide you with a 5 star service throughout. Its great to know that you're happy with the finished results!
Thank you so much for your kind words and recommendation. Take care.
Always very helpful and cheerful…
Always very helpful and cheerful brilliant service excellent value no long waits
January 27, 2026
Unprompted review
Reply from United Carpets & Beds - Stoke-on-Trent
Hi Melaine, thank you for taking the time to leave a review.
We're so pleased to hear that you're happy with the service that you recieved from our Stoke-on-Trent Store.
Thank you again for the recommendation. Take care.
Really helpful and understanding
Really helpful and understanding. Love my living room carpet! Great efficient and reliable service.
January 12, 2026
Unprompted review
Reply from United Carpets & Beds - Stoke-on-Trent
Hi Mrs Khalid, thank you for taking the time to leave feedback.
We're so pleased to hear that our Stoke-on-Trent store was able to meet your expectations and provide you with a 5 star service. Its so great to know that you're happy with the finished results.
We hope to assist you again in the future. Take care.
The 2 gentleman that where there were…
The 2 gentleman that where there were very helpful and very polite.
January 4, 2026
Unprompted review
Reply from United Carpets & Beds - Stoke-on-Trent
Hi Susan, thank you for taking the time to leave a review.
We're so pleased that you're happy with the service that you recieved from our Stoke-on-Trent store.
Thank you again for the recommendation. Take care.
United carpets in Burslem Stoke on…
United carpets and Beds in Burslem Stoke on Trent.
They have been absolutely fantastic.
We can not praise all the sales staff and the carpet fitters who laid the carpets enough.
Even ralf the dog was friendly with us.
We wouldn't hesitate in returning in the future and can highly recommend them 100% to everyone. Many thanks for a very pleasant experience, Jamie and Tracy.
February 9, 2026
Unprompted review
Reply from United Carpets & Beds - Stoke-on-Trent
Hi Mr Moore, thank you for taking the time to leave our Stoke on Trent store feedback.
Its a pleasure to hear that the team were able to meet your expectations and provide you with a great 5 star service. We're so pleased to know that you're happy with the finished results.
We hope to assist you with any projects in the future. Take care.
Excellent, friendly customer service
A huge thank you to Paul for his understanding about the needs of my friend who wanted a vinyl kitchen floor. The customer is profoundly deaf without speech but Paul understood what he wanted and provided a clear, written quote. Thank you also to Ian and Sean for doing a fantastic job of laying the floor; it looks amazing.
Great service, prompt turn around and really nice guys. Thank you very much.
February 5, 2026
Unprompted review
Reply from United Carpets & Beds - Stoke-on-Trent
Hi Sarah, thank you for taking the time to leave our Stoke-on-Trent store feedback.
Its a pleasure to hear that the team were able to go above and beyond to ensure that the customers expectations and needs were met.
Thank you again for the recommendation. Have a wonderful day.
Great service from Paul and assistant!
Had some trouble getting a reply via the main United carpet website, once notified Paul from Burslem store rang me ASAP and helped with my query, attended the Burslem store and was in and out in less than 15 minutes with carpet packed in to my vehicle. Great service and pleasant staff. Will be back for future purchases. Ethan
February 3, 2026
Unprompted review
Reply from United Carpets & Beds - Stoke-on-Trent
Hello Ethan, thank you for taking the time to leave our Stoke-on-Trent store a review.
Its such a pleasure to hear that the team was able to meet your expectations and make your experience with us a positive one.
We look forward to assisting you again in the future. Have a wonderful day.
Great service from start to finish
Great service from start to finish
February 1, 2026
Unprompted review
Reply from United Carpets & Beds - Stoke-on-Trent
Hello Lisa, thank you for taking the time to share how our Stoke on Trent store did.
Its such a pleasure to know that the team were able to provide you with a great service from start to finish.
Thank you again for the recommendation. Take care.
Highly recommend the Burslem store-…
Highly recommend the Burslem store- Paul and Mark were helpful and offered a 10/ 10 service.
Great selection of flooring.
Very happy and will continue to use this store.
January 25, 2026
Unprompted review
Reply from United Carpets & Beds - Stoke-on-Trent
Hi, thank you for taking the time to leave a review.
We're so pleased that our Stoke on Trent store could meet your expectations and provide you with a 10/10 service with a great selection of flooring.
Thank you again for the recommendation, Take care.
The staff are always polite & helpful!
The staff are always polite and wanting to help (Burslem). Highly recommend!
January 20, 2026
Unprompted review
Reply from United Carpets & Beds - Stoke-on-Trent
Hi Casey, thank you for taking the time to leave our Stoke-on-Trent store feedback.
We're so pleased to hear that the team was able to make your experience with us a positive one.
We look forward to assisting you again in the future.
Above and beyond customer service also…
Above and beyond customer service also carpet fitters excellent work
December 16, 2025
Unprompted review
Reply from United Carpets & Beds - Stoke-on-Trent
Hello David, thank you for taking the time to share your experience with us.
Its a pleasure to hear that our Stoke-on-Trent store could go above and beyond to ensure that your expectations were met and the fitters did an excellent job.
We hope to assist you again in the future. Take care.
Excellent service over 20 years
I have used United Carpets for circa. 20 years in both rental homes, my parents home and my own home. Paul has always delivered a quality product, excellent advice and great fitters at a good price. I would recommend them as excellent.
December 12, 2025
Unprompted review
Reply from United Carpets & Beds - Stoke-on-Trent
Hi Edward, thank you for taking the time to share how our Stoke-on-Trent store did.
Its a pleasure to hear that the team could continue to meet your expectations and provide you with an excellent service and the fitter were great.
Thank you again for the recommendation, We look forward to your next visit with us.
Picking our carpet was made very easy…
Picking our carpet was made very easy and straightforward with help on hand to guide us and to work out costs. Lots of good advice given and friendly welcoming staff.
Carpets fitted on time and quickly within the time slot we arranged and the end result was worth it..
November 27, 2025
Unprompted review
Reply from United Carpets & Beds - Stoke-on-Trent
Hi Joanne, thank you for taking the time to leave a review.
We're delighted to hear that our Stoke on Trent store could meet your expectations and provide you with 5 star service, and could help you find the right carpets for you and your home.
We hope to assist you again in the future. Have a fantastic day.
Excellent staff offering advice with…
Excellent staff offering advice with good choice of carpets. Carpet fitter who fitted carpet was excellent. Would not use anywhere else
December 1, 2025
Unprompted review
Reply from United Carpets & Beds - Stoke-on-Trent
Hello Ian, thank you for taking the time to leave a review.
Its great to hear that our Stoke-on-Trent store could meet your expectations and provide you with an excellent service with a wide range of carpets.
We hope to assist you again in the future. Take care.
Service second to none
Thank you so so much to the team at Burslem! From start to finish, the service received has been second to none. The staff in the showroom are so helpful, warm and lovely! The prices are fantastic and our carpet is absolutely beautiful. The aftercare we have received from the team at burslem has been brilliant too! After a trainee carpet fitter accidentally packed up a hammer of ours (we’re renovating so tools were on the window sill) the team at Burslem stayed in contact with us daily and the hammer was returned to us. If I could give these guys more than 5 stars I would!
December 22, 2025
Unprompted review
Reply from United Carpets & Beds - Stoke-on-Trent
Hi Dawn, thank you for taking the time to leave such a kind review.
We're so pleased that our Stoke on-Trent store could provide you with a brilliant service from start to finish, going above and beyond to ensure that your expectations were exceeded.
Its great to know that you're happy with the finished results and your carpet looks beautiful. Thank you again for the recommendation.
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