Just been back to buy a new carpet as always the lady in store at burslem sandy very helpful and knowledgeable very good price and fast fitting never have any problems that’s why we use them
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See what reviewers are saying
Gaz was our carpet fitter. He was professional, friendly, and did a fantastic job. The smell and look of a new carpet makes you think where else needs a new carpet in the house. . Thanks Gaz you did a... See more
Company replied
Really great staff, not pushy or following us around, allowing us to look around and ask questions when needed. Helped us with our choices and quickly got us all sorted out. I believe the fitt... See more
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From our initial visit we were impressed with the helpfulness of staff & experience in guiding us through the processes of buying a new carpet. If you haven't bought one in many years it can be quite... See more
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Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
135 Waterloo Road, ST6 2ER, Stoke-on-Trent, United Kingdom
- 01782 833823
4.9
Excellent
122 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
A full house carpet replacement
Have dealt with United on a few occasions now and find them very professional. In store a shout out to Paul, Sandy and Steve who always made me feel very welcome and took the time to understand what I wanted. Also, wanted to mention both Chris and Gary who are top class fitters who treat you and home with the upmost respect. A very happy customer who will certainly use United again in the future. I normally don’t recommend companies to others as I find most are a bit hit and miss. However, I am more than happy to fully endorse United Carpets in Burslem you will be hard pressed to find anyone better.
May 10, 2023
Unprompted review
Reply from United Carpets & Beds - Stoke-on-Trent
Hi Michael
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Went in the store had a look round at…
Went in the store had a look round at their carpets and was spoilt for choice we were just after carpets ends we were not sure of sizes so we went up upstairs and asked the lady she came down with us and went through it with us we ended up what we came in for
The advice was good and a great price too would recommend .
February 22, 2023
Unprompted review
Reply from United Carpets & Beds - Stoke-on-Trent
Hi Carole
Thank you for sharing your experience and we are so delighted to hear you had a great experience from your local store and team.
All feedback is shared with the team, and they love seeing such positivity about our services, products and customer care. We shall certainly pass this on to the store.
Thank you again for choosing us to assist you and we look forward and hope to assist you again in the future.
Best wishes
The United Team
I had my stairs and landing carpets…
I had my stairs and landing carpets fitted just before Christmas absolutely fantastic can’t fault the service. This is a company we use again and again the Burslem store is great fabulous staff and service is amazing nothing is too much trouble.
December 16, 2022
Unprompted review
Reply from United Carpets & Beds - Stoke-on-Trent
Hi Tessa
Thank you for sharing your experience and we are so delighted to hear you had a great experience from your local store and team.
All feedback is shared with the team, and they love seeing such positivity about our services, products and customer care. We shall certainly pass this on to the store.
Thank you again for choosing us to assist you and we look forward and hope to assist you again in the future.
Best wishes
The United Team
Great branch at Burslem and friendly staff.
The Burslem branch is very friendly and helpful i would recommend this branch to friends and family, I've had a full 3 bed house done by this site and the job was done to a high standard. I will be using again in the future.
January 27, 2023
Unprompted review
Reply from United Carpets & Beds - Stoke-on-Trent
Hi Mark
Thank you for sharing your experience and we are so delighted to hear you had a great experience from your local store and team.
All feedback is shared with the team, and they love seeing such positivity about our services, products and customer care. We shall certainly pass this on to the store.
Thank you again for choosing us to assist you and we look forward and hope to assist you again in the future.
Best wishes
The United Team
Going to carpets united for my carpet's…
Going to carpets united for my carpet's as been a good experience... I moved in a council house with no carpet through the hole house and so far I have had my livingroom done, stairs & landed, sons & daughters bedroom... Got our bedroom to go & bathroom yet & I will be going back to carpet United..
August 14, 2022
Unprompted review
Reply from United Carpets & Beds - Stoke-on-Trent
Hi Amy
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Great service
Great service, knowledgeable advice, good price, fitting exactly when I wanted, friendly professional fitter, no complaints from me and will definitely use again.
October 31, 2022
Unprompted review
Reply from United Carpets & Beds - Stoke-on-Trent
Hi
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Best place for carpets in stoke on Trent
Always have my carpets from here. Excellent service . Affordable prices and plenty to choose from.
Communication is excellent and as I work full time they are very accommodating. Would not shop anywhere else for my carpets.
November 2, 2022
Unprompted review
Reply from United Carpets & Beds - Stoke-on-Trent
Hi Alison
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Can’t thank Paul and Mark enough
Can’t thank Paul and Mark from the Stoke on Trent (Burslem) store enough. From start to finish was an easy, no trouble experience. Paul measured up then advised us on what was best for my kitchen floor after a flood, but no pressure to buy. We eventually went with the Zeezoo flooring. Mark came to make sure the floor was in good condition prior to laying. He’s done a beautiful job, even to pulling out all my appliances and then laying the floor and replacing everything back.I can’t thank them enough for a beautiful job done with care and respect. Thank you so much. I’d recommend them to anyone.
September 30, 2022
Unprompted review
Reply from United Carpets & Beds - Stoke-on-Trent
Hi Avril,
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Reply from United Carpets & Beds - Stoke-on-Trent
Hi Rob,
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Unable to pick fault with these people
Unable to pick fault with these people, polite and friendly, really helpful, and got me what I needed whilst keeping me in budget, came out to fit carpets, fitter sound and really quick and efficient,
August 4, 2022
Unprompted review
Reply from United Carpets & Beds - Stoke-on-Trent
Hi Marc,
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Floor fitted to lounge and hallway.
Floor fitted to lounge and hallway.
Mark from Burslem did a fabulous job.
Wouldn’t hesitate to recommend him.
Hoping to order for the dining room shortly and praying that I get Mark again for fitting.
September 17, 2022
Unprompted review
Reply from United Carpets & Beds - Stoke-on-Trent
Good Afternoon Christine,
We appreciate you sharing your experience of our company and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service.
We hope to help you again soon.
Kind regards
The United Team
My grey carpet was fitted today while I…
My grey carpet was fitted today while I was at work and I've come home and it has a brown mark on it and the fibers have come lose. I'm really disappointed because The people in the shop were very helpful and friendly and helped me decide which carpet to get.
Now I can't enjoy my finished bedroom like I'd planned.
September 7, 2022
Unprompted review
Reply from United Carpets & Beds - Stoke-on-Trent
Good Morning ,
Thank you for your recent order and feedback.
We sincerely apologise that your experience did not meet your expectations or our standards.
If you would to talk to one of our team members personally about your experience, you can reach us at aftersales@unitedcarpets.net.
The United Team
Carpets by United
Always use United Carpets excellent service, good choice and lovely staff have recently had a stair +bedroom carpet fitted no complaints at all
August 22, 2022
Unprompted review
Reply from United Carpets & Beds - Stoke-on-Trent
Good Morning Chris,
We appreciate you sharing your experience of our company and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service.
We hope to help you again soon.
Kind regards
The United Team
Top class service
Excellent top service. From going into the store with a support dog & given no hassles whatsoever! Excellent! Then telling the staff what we needed & using their experience, they showed us what we needed & absolutely perfect. Very quick coming & measuring & carpet fitted within a couple days. They listen to what is required & get on with the job you wanted. Very friendly staff & superb workmanship. A credit to the area.
August 4, 2022
Unprompted review
Reply from United Carpets & Beds - Stoke-on-Trent
Good Morning Sam,
We appreciate you sharing your experience of our company and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service.
We hope to help you again soon.
Kind regards
The United Team
Very happy with the service and products.
We purchased a carpet, underlay and fittings online. The whole process was simple and the communication was great. The fitter was pleasant, respectful and very tidy.
August 24, 2022
Reply from United Carpets & Beds - Stoke-on-Trent
Good Morning,
We appreciate you sharing your experience of our company and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service.
We hope to help you again soon.
Kind regards
The United Team
Great Service
Took measurements in and they worked out size required, great deal, buy underlay and get free fitting. Best thing, the left over section for the Stairs carpet, they made into a mat.
July 29, 2022
Unprompted review
Reply from United Carpets & Beds - Stoke-on-Trent
Hi
Thank you so much for your review. We are very happy to hear of the excellent service you received.
We hope to see you again soon :-)
The United Team
Brilliant shop
Brilliant shop, plenty choose from, nice people, affordable only ever use this shop. Fitted my carpets two days later after I chose them.
July 24, 2022
Unprompted review
Reply from United Carpets & Beds - Stoke-on-Trent
Hi
Thank you so much for your review. We are very happy to hear of the excellent service you received.
We hope to see you again soon :-)
The United Team
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