Marie was so lovely, friendly and helpful. I was a first time customer, and Marie helped me with everything as I wasnt sure on what I needed. Will definitely be returning for the rest of my carpets.
Company replied
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Marie was so lovely, friendly and helpful. I was a first time customer, and Marie helped me with everything as I wasnt sure on what I needed. Will definitely be returning for the rest of my carpets.
Company replied
We would like to praise the manager of the Worksop United Carpets for the amazing service she gave us! Marie worked tirelessly to sort out an misunderstanding over the date our fitter was coming. She... See more
Company replied
Very competent knowledgeable lady instore who made the process super easy. When the fitters arrived they were very pleasant chaps, super fast but after they had gone we realised they could have pulle... See more
Company replied
Used United Carpets before as they are always friendly, polite and knowledgeable about their products. Also it’s alway good to have time to browse without being badgered into a sale. The products ar... See more
Company replied
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
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That's our promise

Clarence Road, S80 1QA, Worksop, United Kingdom
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Replied to 97% of negative reviews
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As ever, our experience was excellent. The choice was broad and the fitting was really efficient. We only go to United Carpets & Beds and recommend them without reservation!

Reply from United Carpets & Beds - Worksop
Arrived on time no pushy sales very helpful staff and looks fabulous fitted

Reply from United Carpets & Beds - Worksop
Worksop United Carpets always give excellent customer service from helping choose to fitting & any aftercare help.

Reply from United Carpets & Beds - Worksop
All good. Very professional and good products
.....

Reply from United Carpets & Beds - Worksop
We are very pleased with our carpet the service in the store was excellent and the carpet fitter was very professional and a credit to your company

Reply from United Carpets & Beds - Worksop
The Whole experience from the time we entered the shop was a positive one.
Helped picking out a Hall and Stair Carpet. Very friendly and knowledgeable. Very fast service to fit it.
The fitter did such a good job. Looks lovely.
He was friendly and did a very professional Job.
I will shop there for any Flooring in future.

Reply from United Carpets & Beds - Worksop
Fantastic staff helping me choose what's best for me of which had in mind of colour. I'm so overmoon with the results

Reply from United Carpets & Beds - Worksop
Carpets was delivered on time with expertly fitted service, cost was better than had hoped,really really satisfied with my order,

Reply from United Carpets & Beds - Worksop
Customer Service (Di) was great
Also fab stock range. Good price.

Reply from United Carpets & Beds - Worksop
Worksop branch staff very helpful and polite even helped me with advice and assisted with my colour and style of carpet when using a colour scheme sample made of flooring and paint/wallpaper been used, plus the fitter who came was very polite and tidied up after himself so a great service from start to finish and the finished outlook now looks great. Thank you

Reply from United Carpets & Beds - Worksop
Brilliant customer service as soon as I walked in and delivery was fab! They put my bed up for me and helped me carry the old one down. Will use these guys again for sure

Reply from United Carpets & Beds - Worksop
Great salesman,Billy.
Very poor fitting of lyno in our downstairs bathroom! So bad we are getting our handyman to come and refit/ make good.
We haven't reported at the store as we dont want the fitter back..if they can't fit it right first time they can't second time!

Reply from United Carpets & Beds - Worksop
Quick delivery and good communication. Everything went very smoothly

Reply from United Carpets & Beds - Worksop
Brilliant carpet at a great price expertly fitted by Billy and his assistant at United carpets, Worksop.
Very happy and highly recommend dealing with these Guys

Reply from United Carpets & Beds - Worksop
Great service in shop nicely fitted carpet good service all round

Reply from United Carpets & Beds - Worksop
Great service from start to finish.

Reply from United Carpets & Beds - Worksop
Really good experience excellent fitters, professional and tidy great job .

Reply from United Carpets & Beds - Worksop
Great customer service and amazing carpet from them 10/10 always go here and will again and again.

Reply from United Carpets & Beds - Worksop
Very happy with my flooring the quality and price was very competitive, happy customer

Reply from United Carpets & Beds - Worksop
Absolutely fantastic service from United carpet’s at Worksop we have renovated a house so needed a full house I made multiple visits to the store and I can’t thank Marie enough she was very knowledgeable friendly and approachable not at all pushy even very patient when I kept changing my mind. I am thrilled with the carpets and vinyl so glad I chose United carpets. I must give high praise to Kirk that fitted what a top class job he did especially with our wonky floors he’s an excellent carpet fitter you can tell he’s been doing it years. One happy customer

Reply from United Carpets & Beds - Worksop
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