Universal Textiles Reviews 

1,041
•
TrustScore 3 out of 5

3.0

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Rated 1 out of 5 stars

Bought item through tesco marketplace. Delivery mesup their end. Ref No for refund. Their website says delivered. Tesco supposedly sorting out. Nothing. zero, zilch. Learnt my lesson using tesco m... See more

Company replied

Rated 1 out of 5 stars

Completed cancellation form 28th Oct (same day as ordered. I found item £14 cheaper direct from Mountain Warehouse). Also emailed to cancel. No response and dispatched two days after cancellation subm... See more

Rated 5 out of 5 stars

First I was a bit sceptical about ordering from this site as some reviews were negative.I suppose you get them everywhere.Jacket arrived in 8 working days from Belgium to Ireland.Its exactly what I ha... See more

Rated 5 out of 5 stars

Having worn out my very comfortable pair of leather gloves, I could not find anywhere on the high street that sold gloves. So I went on a search....and found Universal Textiles, and saw a picture of a... See more

Company details

  1. Hobbies & Crafts

Information provided by various external sources

Universal Textiles was initially founded in 1986 as a wholesaler of hosiery products based in Leicester Now we sell high quality products, ranging from clothing, shoes and bags to homeware, including towels, bath mats and bedding. With a wide range of brands including Trespass, Regatta, Hill Interiors, CGB Giftware and many more.


Contact info

3.0

Average

TrustScore 3 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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3.0

All reviews

(1,041)

8 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I got sent the wrong colour jacket at…

I got sent the wrong colour jacket at first and it’s taken a lot of emails to respond but now however they have resolved the problem in the best way possible. They have told me to keep the jacket plus they are sending me one of the colour I ordered.
As I’m a 69 year old pensioner this has made me very happy.

January 14, 2023
Unprompted review
Rated 1 out of 5 stars

The order never arrived!

The order never arrived!
It was returned by customs to the UK, due to "lack of documentation" (for a pair of shoes??!!).
I kept waiting for 3 weeks, until it appeared "Delivered" on the tracking webpage!! Excuse me? Delivered to who?? It was returned!
And you send me an email asking if I'm happy with my order??

January 5, 2023
Unprompted review
Rated 1 out of 5 stars

Poor customer service

I ordered the item on December 13 and I still didn't receive it or any update from the seller. I really disappointed that I purchased from this company. I emailed them more than 5 times but still not received any response from them. First and last time.

December 28, 2022
Unprompted review
Rated 1 out of 5 stars

waited 2 weeks for my order had to…

waited 2 weeks for my order had to continuously chase myself kept telling me to wait my son missed 2 football matches because his football boots still haven't arrived no one has replied to my last email have a strong mind to report this place to trading standards for fraud as the estimated delivery was extremely inaccurate not even a few days off but a whole week off and still waiting so longer - the courier they say they've used and sent me a link to check the status literally hasn't moved from we have your parcel and will let you know when ready to dispatch for over a week never will i order from this place ever again!!!

December 8, 2022
Unprompted review
Universal Textiles logo

Reply from Universal Textiles

Hi Tesmeah,
Sorry to see you are waiting for your delivery, according to our records we have provided you with the tracking number as well as asked you to wait a bit longer as currently due to the Royal Mail strikes all carriers in the UK are struggling to deal with the volume of parcels currently shipped. I know how inconvenient this is when you are waiting for a much needed item, please accept our apology. If the parcel is not with you until the given date in our last email sent to you, please get back in contact with the customer service team for further support.
Kind Regards,
Universal Textiles

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