Universal Gadgets Reviews 404

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Had a great experience with the team when buying and selling gadgets, provide great, competitive prices. Will certainly transact with them again.

Rated 5 out of 5 stars

after 3 tries at getting case for my Samsung phone from other suppliers,and getting the wrong one,I purchased one from this company,and it fitted great. and it was delivered quickly and at a bargain... See more

Company replied

Rated 5 out of 5 stars

This was the first product (5s iPhone with 16GB unlocked Space Grey). I am extremely happy about its condition. As recommended your products are worth the money you have estimated. I would recomm... See more

Company replied

Rated 5 out of 5 stars

Bought this, a quick delivery and wrapped properly, handy item I've used a few times already, would deal with again without hesitation.

Company replied

4.9

Excellent

TrustScore 5 out of 5

404 reviews

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Rated 1 out of 5 stars

I bought refurbished Iphone 6s but the …

I bought refurbished Iphone 6s but the phone stopped working and the company refused to send me another phone.

January 21, 2018
Unprompted review
Universal Gadgets logo

Reply from Universal Gadgets

Could you please provide us more information about your order so we can associate you to a transaction. The name and item given does not provide us with any matching orders.

Kind Regards
UniversalGadgets

Rated 3 out of 5 stars

Good service and delivery but sadly …

Good service and delivery but sadly product was faulty from new and had to be replaced by agent. All done now and so far ok. Seems there was a recall on some models. Check recall on products before purchasing

December 29, 2017
Unprompted review
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Reply from Universal Gadgets

Thank you for your understanding.

Hopefully see you again soon.

Kind Regards
UniversalGadgets

Rated 1 out of 5 stars

None existent customer service!

None existent customer service!! I ordered 4 pairs of headphones but ended up ordering them separately which ended up costing me a small fortune in postage and packing so I emailed them to ask them to send them together to save my postage as I ordered them all within minutes of each other, I never got a response so after waiting a couple of days I emailed them again and yet again I never received a response! Even if they couldn’t accommodate my question just a simple email back would have been enough just to let me know either way. Also I have only received 2 lots of these headphones after ordering them several weeks ago now. I will message them to enquire where my others are but I won’t hold my breath for a response!

December 9, 2017
Unprompted review
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Reply from Universal Gadgets

Good Morning,

I can see by your transaction you did not order headphones from ourselves, but bubble bag envelopes, you may have us confused with another seller, as we answer all emails within 24 hours.

Kind Regards
UniversalGadgets

Rated 2 out of 5 stars

couldn't get a vat receipt sent over …

couldn't get a vat receipt sent over terrible after sales

November 6, 2017
Unprompted review
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Reply from Universal Gadgets

Upon checkout you should of been sent an invoice with VAT displayed. Please check you Spam, I have just responded to your most recent email asking for a VAT Invoice and sent over your last 3 Invoices.

Kind Regards

Rated 1 out of 5 stars

Sold an iPhone 5s that doesn't work

Sold an iPhone 5s that doesn't work
Sent back a few times constantly being Fobbed off. Spoke to trading standards , Thames valley police and action fraud . Phone has been inspected at apple and confirmed as a fake so will be taking the matter to small
Claims court to pursue a full refund for my daughter .
If you read various reviews on websites you will see that this a common occurrence .
Please stay clear .
The fact they don't have twitter, Facebook instagram and a website is very apparent now!!!

October 4, 2017
Unprompted review
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Reply from Universal Gadgets

Please can you provide us with information so I may help sort this out and answer this review.

Rated 1 out of 5 stars

Avoid

I've used this company in the past and have had some minor problems with all the phones Ive had. Only ever expected the phone to last about a year. The last one I bought however was a 5s and is complete junk. Its as though the battery is useless. Contacted them the first time and they told me to make sure I was using a genuine firewire, which I was. Bought another genuine cable and it was still the same. Persevered with this for about 3 months until I could take no more. Contacted them again and they asked to me to return it to them in its original packaging (as if I would stil have it). They advised me that they will check it over and "refirbish" it (hasn't that supposed to have been done already?). Whole process likely to take about 7 days. Big question is, how do I manage without a phone for 7 days? This is my business phone - AVOID

September 29, 2017
Unprompted review
Universal Gadgets logo

Reply from Universal Gadgets

Please can you provide us with information so I may help sort this out and answer this review.

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