Universal Gadgets Reviews 404

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Had a great experience with the team when buying and selling gadgets, provide great, competitive prices. Will certainly transact with them again.

Rated 5 out of 5 stars

after 3 tries at getting case for my Samsung phone from other suppliers,and getting the wrong one,I purchased one from this company,and it fitted great. and it was delivered quickly and at a bargain... See more

Company replied

Rated 5 out of 5 stars

This was the first product (5s iPhone with 16GB unlocked Space Grey). I am extremely happy about its condition. As recommended your products are worth the money you have estimated. I would recomm... See more

Company replied

Rated 5 out of 5 stars

Bought this, a quick delivery and wrapped properly, handy item I've used a few times already, would deal with again without hesitation.

Company replied

4.9

Excellent

TrustScore 5 out of 5

404 reviews

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Rated 1 out of 5 stars

No idea when my product is arriving

No idea when my product is arriving, supposed to be tomorrow but service rep that i am e mailing firstly couldn't confirm if my phone has been dispatched and now say they would dispatch "as soon as they can" - That could mean next year! Now been on hold to them for 25 minutes! Had reservations about ordering from here, looks like I should have gone with my instinct!

March 30, 2017
Unprompted review
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Reply from Universal Gadgets

Apologies, your order did not seem to have fed through correctly on our order management software, I have now personally tested your phone and prepared it for dispatch, for delivery tomorrow.

Thank you for ordering, and we hope this does not effect yourself ordering from us in the future.

Rated 5 out of 5 stars

Excellent

Just what I wanted, sold at a good price and quickly delivered. Excellent service.

March 27, 2017
Unprompted review
Rated 1 out of 5 stars

Broken phone sold to me

I bought an IPhone 6 from Universal Gadgets for £300.00 and when I received it the camera did not work, after a month it stopped charging when the phone was turned on, stupidly I never got around to sending it back then after 2 more months the phone would not turn on anymore.
I sent it back and I got an email from Universal Gadgets claiming that I broke the phone when I was sold a phone that had water damage and it was missing two screws on the charging port. I wasted my hard earned money on a broken phone and they have refused to take it back. I never did anything to damage the phone and I am reporting the organisation to ebay for it. Never go for the cheap deal for one of their items, they sell damaged merchandise then blame you for it so they can steal your money.

March 26, 2017
Unprompted review
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Reply from Universal Gadgets

Good Morning,

We have emailed you a few times regarding the water damage that is now present on the device, please see images attached on the last email as evidence of water damage that is quite new. This can be caused by a build of water moisture, not just by being submerged.

Unfortunately we cannot repair this item under warranty, due to the water damage voiding the warranty. All this information about warranty was provided when you received your item.

All phones are fully tested and checked before dispatch, this includes a liquid damage inspection.

We are sorry we cannot help any further.

Kind Regards
UniversalGadgets

Rated 5 out of 5 stars

Excellent

Excellent service would use this site again, thanks

March 24, 2017
Unprompted review
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Reply from Universal Gadgets

Thank you for purchasing 2 of our inflatable lilo's.

Rated 5 out of 5 stars

Greatest

Items as described fast delivery good communication from seller would recommend

March 24, 2017
Unprompted review
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Reply from Universal Gadgets

Thank you for purchasing from our sports and fitness range. We look forward to seeing you again soon.

Rated 1 out of 5 stars

Iphone 4s sold faulty!!!!!

Iphone 4s sold faulty, would not refund, wifi greyed out, wouldnt listen too customer, tried too fix issue happened again in less than an hr of having the phone bad, still would refund only a replacement phone send, wifi ok on this one tho mum says speaker isnt great refurb phone hey hmmmmmmm stay away!!!!!!!!!!

March 23, 2017
Unprompted review
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Reply from Universal Gadgets

Apologies you feel this way, once the phone is updated that is what causes the WiFi to become greyed out, as advised we cannot be responsible for this common fault which still happens even though apparently being sorted.

We are glad the new phone is fully working, please try cleaning the speaker port with a toothbrush as 9 times out of ten it is only caused by a build up of dirt. All phones are cleaned before dispatch, however depending on the environment the mobile device is used in, this can attract more build up over time.

Rated 5 out of 5 stars

Excellent

Good products , accurately described, good communications, prompt delivery. What more can you ask for?

March 22, 2017
Unprompted review
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Reply from Universal Gadgets

Thank you, see you again soon.

Rated 5 out of 5 stars

Samsung phone case

Great service great product will definitely use them again

March 21, 2017
Unprompted review
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Reply from Universal Gadgets

Thank you for your purchase.

Rated 5 out of 5 stars

Nurses fob watches

Very quick excellent service and communication

March 20, 2017
Unprompted review
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Reply from Universal Gadgets

Thank you for your purchase.

Rated 4 out of 5 stars

Stopwatch/Heart Rate Monitor

Superb time-keeper, stop-watch, exercise record, date, time etc. fine. Only problem is that heart rate monitor can be as much as 20 bpm out, measuring too low. (I check pulse manually with stopwatch or kitchen clock for 1 minute when at home, it's always more than heart monitor reads e.g. recently 76 on monitor was 98 checking manually) Would certainly recommend to a friend as no need to hook up to a smartphone or Android. It's a good stand alone aid for runner who want's instant data at such a good price, just poor heart monitor, disappointingly. Being 65 wanted to check I am keeping h rate in safe parameters for my age

March 17, 2017
Unprompted review
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Reply from Universal Gadgets

Thank you for purchasing one of our sports watches, we will look into the issue raised.

Rated 5 out of 5 stars

just the job .

value for money wicked product .happy as larry

March 16, 2017
Unprompted review
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Reply from Universal Gadgets

Thanks for purchasing a single hammock.

Rated 4 out of 5 stars

You follow the instructions and you will receive excellent service

It is true that I received a faulty item (mobile phone), but there was no problems sending it back. I was given the option for a repair or a refund. I asked for a refund, and there was no pressure or any fuss wharsoever, I did receive a refund as requested. You follow the instructions on how to return the item, and everything will be fine.

The team always were prompt to answer my questions. Very polite and courteous. The only reason I give them a 4 is because the item was received faulty and I did stay without a phone for few weeks. Otherwise, overall, happy with my experience. I am encouraged to deal with them again without hesitation.

March 15, 2017
Unprompted review
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Reply from Universal Gadgets

Thank you, we always try and rectify any problem, we apologise for this unfortunate event, and we will hopefully see you again soon.

Rated 1 out of 5 stars

Not worth the money

After using the item for two weeks it broke and was returned .

March 13, 2017
Unprompted review
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Reply from Universal Gadgets

We apologise this has happened, we have issued you a full refund 9 days ago, we take quality control very seriously and are currently looking into this.

Rated 5 out of 5 stars

Challenge battery charger

Great product easy to use
Having a flat battery due to me not turning my head lights off this did the job for the price to highly recommended

March 13, 2017
Unprompted review
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Reply from Universal Gadgets

Thank you.

Rated 4 out of 5 stars

Perfect

Good product and service

March 11, 2017
Unprompted review
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Reply from Universal Gadgets

Thank you, we sell a wide range of Ethernet cables for all circumstances.

Rated 5 out of 5 stars

Very pleased

Promptly posted, reasonable price and very satisfied.

March 11, 2017
Unprompted review
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Reply from Universal Gadgets

Thank you for purchasing one of our luggage combination locks.

Rated 5 out of 5 stars

Very good service

Very good service and all items are just as advertised,would recommend to anyone thanks

March 10, 2017
Unprompted review
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Reply from Universal Gadgets

Thank you, we aim to ship items within 24 hours, most orders placed within work hours are shipped the same day.

Rated 5 out of 5 stars

new chain

I am pleased with my new chain which is good quality(Shimano) and arrived quickly.

March 10, 2017
Unprompted review
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Reply from Universal Gadgets

That is always good to hear, we sell a wide range of cycling accessories and parts.

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