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Rated 1 out of 5 stars

this company is a joke!! paid for an unlock code that i never got.. emailed customer service multiple times and the address comes back as invalid or unknown or doesn't exists.. ive filed a dispute wi... See more

Rated 1 out of 5 stars

DO NOT USE THIS COMPANY..WARNING.. After 3 months!! Order Id Brand Model Country Network Order Date Unlock Code IMEI Status 317240 ZTE ZFive USA (United States) Verizon 2019-04-05 990008... See more

Rated 1 out of 5 stars

This is a disgrace - 5 days ago I paid - keep getting spam emails - no real support - my ticket was resolved - but my problem is still there - no customer service for 3 days online - then I got some s... See more

Company replied

Rated 5 out of 5 stars

Successful unlock for Samsung A10e, (At&T). It took about a week, which wouldn't have been a problem, except that they originally said that it would be 30 minutes to 2 days. If they would have just sa... See more

Company details

  1. Telecommunications Service Provider

Information provided by various external sources

UnlockNinja is providing Cell Phone Unlock Codes, Mobile Phone Unlocking and IMEI Codes. Easy and Safe Network Unlocking Service for your Mobile Phone!


Contact info

1.6

Bad

TrustScore 1.5 out of 5

142 reviews

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Rated 1 out of 5 stars

Rip-off Been over a week still.no.code

Been over a week still.no.code. Called to cancel
Only get busy signal.

December 30, 2020
Unprompted review
Unlockninja logo

Reply from Unlockninja

Hello Scoobydoo,

We are extremely sorry for such a delay. We would request you to kindly share your order ID at info@unlockninja.com and we will take the necessary action on a priority basis. Thank you.

Rated 4 out of 5 stars

My phone could not be unlocked but I…

My phone could not be unlocked but I was happy with communication and fast refund and responses thanks

December 15, 2020
Unprompted review
Unlockninja logo

Reply from Unlockninja

Hello Robert Downing.
Thank you for your valuable review. Thank you for choosing Unlockninja.

Rated 1 out of 5 stars

Only after writing my review on here…

Only after writing my review on here did someone get in touch with me...
They couldn't unlock my phone and refused to refund me my money.
They just sent an email saying my ticket was closed.

Please be aware that doing business with them will be a hit and miss experience ...more than likely a miss.

Hope this helps other save their money.

November 10, 2020
Unprompted review
Unlockninja logo

Reply from Unlockninja

We apologize for such an experience. We have checked and found an email has been sent from our end asking for the PRD number of the Blackberry phone. We would again request you to kindly provide the same so that we could proceed with another tool ASAP. Thank you.

Rated 1 out of 5 stars

RIP offs charged me and got nothing

I entered the info of my phone my contact Information and paid for service now they wont respond after they charged me

September 15, 2020
Unprompted review
Unlockninja logo

Reply from Unlockninja

Hello Phillip,

We are extremely sorry for the inconvenience. We would request you to share your order ID and we will look into this matter and fix it on a priority basis. Thank you.

Rated 1 out of 5 stars

Claims delivered unlock code

Claims delivered unlock code, but not the method to implement said code.

Took my money, then refered me back to the manufacturer.

If you want to unlock a Wiko Ride this is not the place.

By the way, no refund!

June 19, 2020
Unprompted review
Rated 1 out of 5 stars

I am still waiting for an unlock…

I am still waiting for an unlock code,or at least one that works.
I put my order in on March 23 2020 and after hounding them got a code in May, that didn't work.
Would I use their 'service' again? No I don't have that much time to waste in life.

June 8, 2020
Unprompted review
Unlockninja logo

Reply from Unlockninja

Hello Mark, We are extremely sorry for such a delay in the service. We have initiated a full refund for the same and we hope you get the amount within 7 business days. Thank you for choosing Unlock Ninja.

Rated 5 out of 5 stars

Unfortunately

Unfortunately, no code could be found for the old cell phone. The payment has been refunded.
Thanks for your efforts

May 28, 2020
Unprompted review
Rated 5 out of 5 stars

Successful unlock for Samsung A10e

Successful unlock for Samsung A10e, (At&T). It took about a week, which wouldn't have been a problem, except that they originally said that it would be 30 minutes to 2 days. If they would have just said a week it probably would be better... Any way, besides that, they were responsive and respectful, and got the job done at almost half the price of other services.

May 16, 2020
Unprompted review
Rated 4 out of 5 stars

They are reliable !!!

They have a great support team and they assist you in every step. Even if i couldn't unlock my phone, they manage to give me a quick refund. Their website is reliable.

May 15, 2020
Unprompted review
Rated 1 out of 5 stars

So far not a good experience

So far not a good experience. TracPhone Samsung Galaxy J7 Sky Pro, still trying to get it unlocked. The instructions seem to be missing a step, no instructions on how to get to the needed key pad their in their instructions.

April 21, 2020
Unprompted review
Rated 1 out of 5 stars

Very disappointed.Ticket closed many times without unlock my phone.

Very disappointed.Ticket closed many times without solve the problem.My Samsung Galaxy A20 wasn't able to unlock through the SamKEY link was given by Unlock Ninja team member through email.I wrote emails and attached the failed result from SamKEY to Unlock Ninja Support and Miss Ankita email address,unfortunately I haven't get any feedback from them. Since 25/03/2020 until today(10/04/2020),this issue was abandoned.Nobody from Unlock Ninja team members take any responsible for this issue.I paid money to get this service from Unlock Ninja.But,they were failed to unlock my phone and irresponsible about it.I asked for refund as soon as possible.Nobody answer or reply to all of my email.Most of the emails were not get through to their email address and I got emails notification wrote their email address was not found.It's look like they were block or closed the email.All of this matter are really weird.The way Unlock Ninja team members were act,really stress me out.They were took my money without give the right service.I lost my money plus my laptop suffered from a virus came from the SamKEY link they were sent.I want my money back as soon as possible.Please, give my money back!

April 10, 2020
Unprompted review

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