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Rated 1 out of 5 stars

Fue una total estafa, solo hay un solo formulario para llenar la solicitud y según ellos, yo elegí el desbloqueo equivocado. Más todo obra para bien, Dios les pague y que sigan cosechando frutos. I... See more

Rated 5 out of 5 stars

With so much doubt on online company, UnlockPanda has proven herself to be one of the trusted n best company i have ever known. Am a Nigerian, i requested for a network unlock, i paid. Unfortunatel... See more

Rated 3 out of 5 stars

Pedi un desbloqueo a un iphone xs max verizon U.S.A fuera de contrato y clean imei, me llego la confirmacion de que ya estaba desbloqueado pero no fue asi, el iphone sigue bloqueado por verizon, al me... See more

Rated 5 out of 5 stars

Amazing customer service, stayed in touch the whole way - even when it wasn’t necessary - There was a major issue that came up a week after I payed them because of something on my end with the phone.... See more

Company details

  1. Internet Service Provider

Written by the company

UnlockPanda: Your Trusted Device Unlocking Partner Welcome to UnlockPanda, your reliable solution for unlocking devices across all brands, networks, and carriers. At UnlockPanda, we pride ourselves on providing a seamless and risk-free unlocking process, all from the comfort of your home. Risk-Free Operation: Worried about potential damage to your phone during the unlocking process? Rest easy with UnlockPanda. We guarantee a risk-free procedure, ensuring your device remains in perfect condition throughout the unlocking journey.


Contact info

3.7

Average

TrustScore 3.5 out of 5

163 reviews

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

AMAZING AND FAST

i came to this website with a Galaxy s10 hoping to unlock, they told me it would take 5-10 business days and it was a good price, 6 days later i get my unlock code and everything worked! Totally recommend this site for anyone looking to unlock their phone!

December 16, 2019
Unprompted review
Rated 4 out of 5 stars

I attempted to have my iPhone 6s…

I attempted to have my iPhone 6s unlocked, however the unlock did not work. UnlockPanda responded promptly to my e-mail communication and refunded my fee in a timely fashion. I would recommend this company to anybody else who was attempting to get their phone unlocked.

December 13, 2019
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

Amazing customer service, stayed in touch the whole way - even when it wasn’t necessary - There was a major issue that came up a week after I payed them because of something on my end with the phone. I was immediately responded to when I reached out and they issued a refund even though they didn’t have to. Worth the extra money, I highly recommend them. You don’t find customer service like this anymore!

December 7, 2019
Unprompted review
Rated 1 out of 5 stars

Please avoid this web site at all…

Please avoid this web site at all costs. I am not sure how they got a high rating overall. Must be a scam. All the recent reviews are spot on. They take your money and never respond until we have to start running behind them to refund my money. Please do a favor to yourself by staying away from this Scam website. Thanks.

October 31, 2019
Unprompted review
UnlockPanda.com logo

Reply from UnlockPanda.com

Hi,

We are really sorry to know you are not happy with our service. We continuously strive to provide the best service to our clients and regret to know we haven't fulfill your expectations.

I would like to review your case so if you would be so kind as to provide us your order ID that would be great. You can also contact us at support@unlockpanda.com making reference to this review and I will personally review your case.

Regards,

Beatrice
Unlock Panda Support
support@unlockpanda.com
www.unlockpanda.com

Rated 1 out of 5 stars

Please avoid this unlocking website

Please avoid this website, misleading info and customer service lying and avoiding to reply my emails regarding my phone status. They literally told me that my phone unlocking code will be provided to me like in two days (after waiting 7 days) then i was waiting for their email but nothing happend. I emailed them for refund but no replies. Please avoid this scam website, call your credit card company and report this place as fraud. They can't unlock the code and misleading with false information to customers...
Dont get fooled by their fake advertisement, also people who posted on the Youtube channel about this website is misleading info as well.

October 17, 2019
Unprompted review
Rated 1 out of 5 stars

48620

ORDER: 48620

DID NOT WORK AT ALL!!! Waited 12 days on iPhone XR. Did not even supply a code. Gave me two different options on how to move forward with the phone and neither worked. The phone still read "SIM NOT SUPPORTED" to contact carrier to unlock. This was a terrible experience. Stay away

October 9, 2019
Unprompted review
UnlockPanda.com logo

Reply from UnlockPanda.com

Hi Austin,

We are sorry for the inconvenience with your unlock and that we were not able to fulfill your expectations.

Unfortunately, some AT&T phones are getting re-locked when the unlock is not activated promptly. Regrettably, this is something out of our control as it is due to a new change in AT&T policies.

As mentioned via email, according to our policies since the unlock wasn't successful, we issued a full refund of your order. Keep in mind that since the order was placed with credit/debit card it may take several days to see the funds on your account

We hope yo have the opportunity to help you on another occasion and restore your trust in us.

Kind regards,

Beatrice
Unlock Panda Support
support@unlockpanda.com
www.unlockpanda.com

Rated 1 out of 5 stars

STAY AWAY FROM THIS SCAMMERS!!!

I ordered an unlock code on 09/07/2019 which was supposed to be delivered within 5 to 10 Business days but they failed to deliver it after 12 Business days and were making all kinds of silly and lame excuses. So, I requested to cancel the order and they sent me an email saying that they are processing my refund. After that I requested unlocking code from cellunlocker.net on 09/24/2019 and they delivered the code within 8 hours without any issue and I paid less than what I paid to Unlockpanda. However, now all of a sudden Unlockpanda sent me an email with unlocking code on 09/30/2019. This SCAMMERS just want to grab my money. Now I have to go through all kinds of trouble to get my money back. JUST STAY AWAY!!

October 1, 2019
Unprompted review
UnlockPanda.com logo

Reply from UnlockPanda.com

Hi Ashiqur,

We are sorry to know that we were not able to fulfill your expectations. As mentioned via email, your order has been refunded in full.

We hope yo have the opportunity to restore your trust in us.

Kind regards,

Beatrice
Unlock Panda Support
support@unlockpanda.com
www.unlockpanda.com

Rated 1 out of 5 stars

I paid them to unlock a Samsung Galaxy…s10 plus

I paid them to unlock a Samsung Galaxy s10 plus. An these clowns took over a week to get back to me. I tried the whole day to get my phone hooked up but couldn't because it was still lock. Come to find out I gave them the wrong IMEI number to God knows who phone. However, I contacted them and told them the correct IMEI and they said I had to pay again. I told them heck no because my phone is still locked. Then they offered me a 10% discount if I paid again for the same service that I am not very much pleased with. All I got to say is thsee people is a scam and I wouldn't give them another red cent. So beware also after trying to use this service. I received all kinds of spam emails and bogus people calling me so beware. An thanks again for nothing unlockpanda.

September 28, 2019
Unprompted review
UnlockPanda.com logo

Reply from UnlockPanda.com

Hi Quitman,

We are very sorry to know you are not happy with our service.

Upon further review of your order, I can see that it was completed between the time frame we promised.

As mentioned via email, the reason why your unlock didn't work was because you submitted the wrong IMEI when placing the order. We are sorry for the inconvenience this may have caused, however, we specify on our website that all information submitted needs to be 100% correct, otherwise, the unlock will be processed incorrectly and it will not work.

Once again, we are sorry for the inconvenience with your unlock and appreciate your understanding.

Kind regards,

Beatrice
Unlock Panda Support
support@unlockpanda.com
www.unlockpanda.com

Rated 1 out of 5 stars

bad Company order 44631

They guaranteed it would unlock my sprint iPhone XS Max and it didn't happen. I have been trying for a long time to solve this problem with them but so far they haven't solved it but my money they are happy to have received.

August 30, 2019
Unprompted review
UnlockPanda.com logo

Reply from UnlockPanda.com

Hi Gustavo,

We are sorry for the inconvenience with your unlock. As mentioned via email, unfortunately, some Sprint phones are getting re-locked when the unlock is not activated promptly. Regrettably, this is something out of our control as it is due to a new change in Sprint policies.

Nevertheless, as mentioned via email, according to our policies since the unlock wasn't successful, we issued a full refund of your order. Keep in mind that since the order was placed with credit/debit card it may take several days to see the funds on your account.

Once again, we are sorry for the inconvenience with your unlock.

Kind regards,

Beatrice
Unlock Panda Support
support@unlockpanda.com
www.unlockpanda.com

Rated 1 out of 5 stars

SCAM ALERT

SCAM ALERT! I WAS ROBBED OF 50USD OF THIS COMPANY. MADE ME WAIT MORE THAN 7DAYS BUT THEY SAID THEY CANT UNLOCK IT. THEY TOLD ME TO REFUND BUT I DIDNT RECEIVED ANY. NEVER EVER TRUST THIS COMPANY!

ORDER#44745

August 17, 2019
Unprompted review
UnlockPanda.com logo

Reply from UnlockPanda.com

Hi Juliene,

We are truly sorry to know you feel that way about our service.

Bare in mind that when a refund is issued, either from us or from any other online company, the funds are sent to the cardholder’s bank immediately. How long it takes after that to reach the client's account is completely up to the customer’s bank. You can inquire about this with directly with your bank or even online so you can confirm this is true.

Since your refund was issued only a couple of days ago on 15/08/2019, is possible that you won't be able to see the funds on your account for a few more days.

I see that our representative Anna sent you the confirmation and receipt of your refund. However, if you need more assistance regarding your refund, you can contact me back at support@unlockpanda.com and I will be happy to help you.

Kind Regards,

Beatrice
Unlock Panda Support
support@unlockpanda.com
www.unlockpanda.com

Rated 5 out of 5 stars

You guys were awesome

You guys were awesome, really awesome. I was at first scared of doing the transaction but they made the experience worth it. I'll surely be unlocking another phone soon

August 9, 2019
Unprompted review
Rated 1 out of 5 stars

My order #43121

My order #43121. I tried to unlock my Iphone 7 , but they failed to do so. It was mentioned that if they were not able to unlock the phone, they would refund full amount.

I made a video showing the IMEI id and the unlock failure message as mentioned by them to get the refund, when i did so i was asked to try more three methods. I knew they wont work but still gave it a try.

I want my refund of $99 back, please acknowledge my refund request.

'Lost trust over online websites in getting the phone unlocked'.

The order says complete, Team you just cant change the status of the order to complete without verifying from the customer.

July 20, 2019
Unprompted review
Rated 3 out of 5 stars

I paid this company 139 for NOTHING

As of today 7/1/19 I was issued a refund of my total purchase. Due to carrier issues they were unable to unlock my iPhone... Deff a LOT of back and forth but they did follow through.

I paid this company 139 for NOTHING. I received an email saying my iPhone was unlocked with instructions NONE of which worked. Their site clearly states if they CANNOT/DO NOT unlock your phone you get a refund. As of right now they are none responsive in regard to this matter. I do not recommend this company. Will update review if things change but as of right now DON’T DO IT!

Update
Oh you guys emailed me offering up an apology then saying I need to now WAIT an additional 12 days on top of the 2 weeks I had to wait for it to not work. Email states I get a refund if you guys can’t unlock. Like I said I’ll happily revise if I need to but as of RIGHT NOW I still do not recommend this company.

Order ID: 41796 Still waiting NOW YOURE SILENT but you weren’t silent taking my money huh? Either you can unlock my iPhone or you can’t and if you can’t deliver what I paid for give me back my money...

June 24, 2019
Unprompted review
UnlockPanda.com logo

Reply from UnlockPanda.com

Hi Cici,

We are really sorry to know that you are not happy with our service. You are right, we do guarantee a full refund if the unlock fails, although some exceptions apply as you could see on our refund policy when placing the order.

We would like to check your case to see if there is anything we can do to help you activating your unlock as in some cases its just necessary to try with a different method. Unfortunately, since your order ID wasn't placed on your review I wasn't able to locate your order. Please be so kind to write us to support@unlockpanda.com with your order ID and making reference to this message so we can check your case and see how we can help you.

Best Regards,

Bea
Unlock Panda Support
support@unlockpanda.com
www.unlockpanda.com

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