USA Vein ClinicsReviews 

Referred to USA vein clinics after my Vein Clinics of America office closed (told they were bankrupt). Vein scan was conducted same as years before, Dr. and tech were very helpful considering they were understaffed and had not even had time to eat lunch. Dr. recommended course of treatment and set appointments for me. My insurance sent me a letter letting me know that the Dr.was out of market and would only cover at their out of market rates. Letter also said this rate was not guaranteed. I called my insurance, they recommended I find out what procedures would cost so I would have an idea what I may owe if insurance didn’t pay. Started calling USA Vein for info. 3rd “customer care rep” sent me to billing department. No one would tell me procedure costs and kept trying to get me to pay my scan bill over the phone. Told them would not give cc# over phone and asked for paper bill and gave my address as requested. Tried calling number on emailed invoice for scan and number was not in service. After reading reviews here (wish I had researched sooner) i decided to not get in any deeper with this company. Made phone calls for 4 hours trying to cancel upcoming appointments before 48 hour “no show” window. Recorded all of the calls: put on hold multiple times until they hung up on me, transferred then hung up on, lied to by 2 reps who said they had canceled appointments (I stayed on phone till they sent me confirmation, one sent me another text of my treatment plan and the 2nd rep sent me a screen shot of what appears to be their reservation system showing the wrong dates and times). Finally got 2 texts about cancelled appts. from Minnesota Medical. 3 days after giving my address for billing, received a call wanting me to give my cc# over phone, told him I am waiting for paper bill “we are a paperless company”. I will be getting a prepaid cc to pay my scan bill. Caller told me he would be calling me back today until I have paid.

Doctor Horng provided me with the best treatment she could offer. She took extra time to help me understand the decisions necessary for my specific issue.
I have never met a doctor who seemed genuinely concerned about me as she did.
I would highly recommend her. Her expertise in the field of medicine is vast, but it's her kindness and consideration that is so rare.

I worked for vein clinics of America before it got taken over by USA vein clinics and ever since then it’s just been going down hill. They don’t care about what is actually going on with the patient they just want to sell them a treatment plan. They don’t explain what is going to happen and they don’t tell you how much they’re going to charge until you finish with the whole appointment even then it’s only an estimate so they’re still a chance you’re insurance could charge you more. Just don’t go there to any USA vein clinics you’re better off anywhere else.

This company needs to go back to Kindergarten & start over. The staff at the clinic I visited is great; it’s the big wig greedy corporate crap that needs to be dealt with. They better watch their P’s & Q’s—the word is already out regarding their awful / terrible protocol. Shape up or ship out—people have enough garbage & aggravation in their lives; don’t need any more.

I finally got my refund. After MONTHS of getting the run around from USA Vein Clinic I filed a claim with the Illinois Attorney General (easy to do online) and they were great to work with. I filed with Illinois because that is where USA Vein Clinics home office is located. I do not live in Illinois and they still helped me. My situation was very similar to other complaints on here. If you are owed money and getting nowhere try this. My issue was resolved in just a few months.

I had a vein scan procedure on 09/21/2022 and I was charged in advance $357 via credit card for the date of service. They billed my insurance for the date of service and according to Insurance my out of pocket should be $25.66. USA Vein Clinics owes me a refund of $331.
I have called them multiple times. I spoke with Christian, Joe, Felix Sanchez and all they says is that refund is waiting approval.
Feliz Sanchez called me on 05/03/2023 (after 5 months from my first call) asking for copy of the insurance statement and the same was sent on the same day. He mentioned he would call me by 05/06/2023 and until now nothing. I have called him and the billing department other 3 times and sent other 2 emails with no response.
There was another two procedures on Nov/15 and Nov/28 which I should own $31.64 but never receive a billing via mail.
On the phone with Felix Sanchez on 05/03 I agreed with him he should discount this amount from refund I should be receiving and nothing still.
I have also emailed wecare team and copied them on all the emails to the billing department and not a single response or feedback either
Appreciate support

IF I COULD GIVE IT 0 STARS I WOULD DO IT THIS CLINIC IS THE WORST IN DECEMBER 2022 I WENT THERE TO THE HIALEAH OFFICE TO CHECK MY SPIDERS AND THE DR WHO SAW ME IN FACT TOLD ME THAT HE WAS A VASCULAR SURGEON AND HE IS ONLY A GENERAL SURGEON. HE SAID THAT I HAD A DAMAGED VEIN AND THEY OPERATED ON BOTH LEGS THEY DID ME 3 PROCEDURES,MY NIGHTMARE BEGAN THERE IN APRIL I HAD TO GO TO THE EMERGENCY WITH A CLOT IN THE LOWER PART OF THE VEIN, MY FOOT WAS SUPER SWOLLEN AND IN A LOT OF PAIN I CALLED THEM ON MULTIPLE OCCASIONS AND THEY NEVER RETURNED MY CALLS BECAUSE THE ONE WHO TAKES CARE OF YOU IS A CALL CENTER AND YOU CAN NEVER TALK DIRECTLY TO THE DR,I WENT TO SEE A REAL VASCULAR SURGEON AND HE TOLD ME THAT AT MY AGE THEY NEVER SHOULD HAVE CLOSED MY SAPHENAL VEIN THAT THEY NEVER TOUCH THAT VEIN I WAS OPERATED ONLY TO CHARGE THE INSURANCE $18,000.00 IN THE FIRST OPERATION AND $32,000.00 IN THE SECOND AND THIRD AND EVEN AFTER THEY TOLD ME THAT THE INSURANCE COVERED EVERYTHING, THEY ARE CHARGING ME AN EXTRA HIGH SUM THIS CLINIC SHOULD NOT EXIST,THEY ARE TAKING ADVANTAGE OF PEOPLE GIVING RESULTS THAT ARE NOT,NEVER GO TO THIS CLINIC.USA Vein Clinics will be hearing a lot more from me.

If I could give less than one star I would! I started working with Dr. Greer's office in Alpharetta, GA a few years age when it was Vein Clinics of America. It was professionally run and the treatment was excellent.
However, USA Vein Clinics purchased VC of A and they have messed it up big time. I had purchased a treatment package and had 2 superficial vein treatments to go on a package of 4. I had one after the new management took over. I was told they were aware of the packages and it was no problem. They did not have a knowledgable person at the front desk, and as a matter of fact they were floaters between offices. So after that visit I started receiving invoices. I made numerous calls to customer service and was told, oh we see you purchased this, no problem. But they kept coming, and I kept calling to try and get it resolved. After the last attempt 2 weeks age (when I was told they would expedite the correction), I received a notice from a collections company. Enough, I'm not jeopardizing my credit for these jokers. You win, I paid money I didn't owe just to make you go away. RUN,RUN,RUN away from this company! So sorry for Dr. Greer to be stuck with these incompetents, he was great.

Long time client of Vein Clinics of America. Had a package for 4 sclerotherapy appts. Was told USA clinics would honor. When calling to make appt, I was passed around to 4 people because no one could give me approval for my package and then was disconnected. I had to call back and was finally given an appointment. 3 months later I show up for appt - had to drive 3 hours to get there and they ask me for a payment because my package had not been approved….. it took another 30 minutes of fussing to finally get it approved.
In addition no one was at front desk when I arrived, was there 10 minutes before she came out and then the hassle about my payment began. These people are rude and inconsiderate, I will not come back!

The USA Vein Clinics of Miami owes me a refund of $1000 for my visit on February 2, 2023. They made me pay the deductible that I was not supposed to pay. My health insurance company called them multiple times, and the provider agreed that the refund is due. The case went to their refund department on February 16, 2023. It has been more than 3 months, and I still haven't received my money back. I have called the billing department at least ten times over this time period. Multiple ETAs for the refund have been given, and all of them are now past due. They are now unable to tell me when the refund will be provided. What a scam! Please avoid dealing with them to save yourself a major headache in the future!
P.S. And yes, I did contact that "wecare at usaclinics.com" email multiple times, and all of my messages are getting ignored.

USA Veins is horrible! Vein Clinics of America used the same call center system, but at least they did something. USA Vein call center just deflects, makes excuses or just hangs up on the customer. Try requesting your medical records and see the run around you get. I requested mine in February 2022 and still no records, but lots of excuses. Federal law states that they must provide records within 30 days of patients request, but they think they are above the law. I don’t think this company will be around for long before they are forced to close.
I will be filing complaints with the Commonwealth of Virginia and various federal agencies and urged everyone to do the same.
Of course USA Veins reply with the same canned email response, but still no medical records.

I will never use your services again. I was told that the Forest Lane office closed -- LIE. It is still open.

I had to go to the Richardson TX office [tripling my drive time each way], only to be told by Dr. Stephen Hsu that no treatment could be done since I had blood clots in both legs -- LIE. There were no blood clots and I have moved my business to another vein company. You can than him for you losing my business. He needs to learn how to do a correct scan.

they will scam you on the copay and give you a run around, they hand you a copay bill for one amount then send you another bill for a larger amount threatening to take you to collections!

I’m an existing patient have not had a treatment in over a year bc I had a baby, wanted to get an appointment to do a touch up on my legs, I use to pay $175 for a treatment which was only available n my upper legs, man on the phone told me it would be $410 dollars I ask why was it so much more he told me that USA vein clinics merged with another company , so I guess they are more than doubling there price for what reason ??? Never going back there and going to never refer this clinic to anyone.

USA Vein Clinics in Merrillville IN (USA VC) used to be Vein Clinics of America (VCA). When I arrived for my appt on 4/25/23 no one was at the front desk for at least 10 minutes. The nurse took me to the back and asked why I was there. I told her I had some scarring on my legs from the last ablation 8 months ago. I've never scarred before in the past 7 years of treatments. The nurse proceeded to ask me questions like "Who was your doctor?" "What procedure did you have?" "Did you have injections?" "When was your last ultrasound?" I told her to please check my chart. That's when I was told VCA had gone bankrupt, was taken over by USA VC, and all VCA patient records had disappeared! I was then asked if I'd like to start over with USA VC and take new ultrasounds so that the new doctor, Dr Tang, could treat me. I said yes. After a 2-hour process the nurse said all I seemed to need are some injections for spider veins. Then I met with Dr. Benjamin Tang. I was still in my paper shorts they provided and wearing my mask. Dr. Tang came in and left the door wide open, wearing no mask and sitting 6 inches from my face, while spewing spit droplets, he questioned me: "What medication did they inject you with?" "What are the names of the ablations that you had?" "What were the dates of your procedures?" I had no specific answers, I'm not a doctor! He told me to stand and turn around, I was on display so I reached to close the door at that point (he never thought to do that). He repeated multiple times that he had no records and this was no longer VCA. I asked "Where do we go from here?" He said "Nowhere". I asked about the injections needed and today's ultrasound. He said he could do nothing without knowing the meds injected and the types of ablations I had. I said "I've been here for 2 hours and you can't do anything?" He said "I've been here all day!" I complained that I'd be billed for this visit leading nowhere. He said "This is just a consultation". The nurse said "No, she had a full ultrasound so she'll be billed." I called the following day and requested my records, gave my fax # and was told it could take up to 30 days because a different department handles records. My new doctor (Dr. Karamichos, Region Vein PC in Munster IN, who formerly treated me at VCA) needs these records so that I don't have to go through ANOTHER ultrasound. I have filed a complaint and a review with the BBB and I hope they can help me get my records sooner. I have no complaints against the nurses there- only Dr. Tang. He's rude, insensitive, unprofessional, unsanitary and unknowledgeable. I cannot believe he is a real doctor. He should NOT have contact with human beings.

Would like to give a 0 star review. Went to North Canton, Ohio office. Doctor and staff very unprofessional, billing department is appalling. Never going there again

Worst Medical Practice Ever
Learned a valuable lesson to check ALL reviews and not just the company web site. USAVeinCLINICS is the most unprofessional medical practice I have ever encountered. They change appointments without notice and NEVER keep scheduled appointments.

I started treatment at the Bethpage, NY location Wednesday, February 1, with Dr. Maleson and scheduled more visits for Wednesdays going forward. Without notice my appointments were changed to Mondays as the clinic was no longer open Tuesdays, Wednesdays, or Thursdays. Not much of a choice of availability.

February 27 I waited an hour & a half to see Dr. Maleson, but was told he was in surgery and I would have to see a different doctor. Monday, April 3, I had a 3:33pm appointment and by 5:05pm I was still sitting in the full waiting room. That's when I decided to cancel ALL appointments and look for treatment elsewhere. I requested all my treatment records, and tests results, but the staff was unable to provide that at that time. However, Friday, April 7, I returned to the office and was able to obtain my records. I will say the staff do their best to help & care for patients but they are not in control of scheduling. The corporate headquarters in Chicago has no idea how much time should be allotted to each patient ( nor do they care) and is only interested in the bottom line.

It is painfully apparent that they have not adequately staffed their clinics, and have complete disregard for patient’s time and comfort. No one should sit hours in a waiting room when they have a scheduled appointment. Don’t waste your time with this company.

Dr. Todd Greer is good but the billing department & preauthorization practices are TERIBBLE! One hand does not know what the other is doing.

They are thief, they charge my credit card for a no show appointment that I CANCELED ahead of time because my insurance wouldn't cover the treatment. Don't get involve with this company, too many reports of fraud on BBB. Be aware.

Very unprofessional office as well as doctor. I had to request that they sterilize my leg prior to the procedure as they didn’t on first one. Then they charged my credit card without permission for amounts already paid by my insurance and now after 4 months and them admitting they owe me, they refuse to give me a refund. I cancelled all remaining appointments and will find another provider that will give me better care and service.