Mercedes Benz Reviews 

I have a 3.5 year old E350 cabriolet. The left light has let in water which has in turn blown the light control box and this is £2700. If the light is worth that much money then it shouldn’t let water in after 3.5 years.

This is a real warning to all MB owners who experience an amber engine management light (EML) issue on their dashboard. The Chelmsford branch was extremely unprofessional in dealing with my case. Whilst they may provide a needed service to other car owners, their complete disregarding and lack of due diligence in carrying out the diagnosis and proposing the replacement and in handling my complaint afterwords is absolutely appalling. Lucky, another MB branch was very helpful and resolve the issue in a single visit in which I believe its service team did their due diligence. I would like to share my terrible experience from a customer perspective and hope it will help if any of you have an amber engine management light (EML) issue and suffer a similar experience.

What Happened?

In Jan 2023, the engine warning light turned on Amber on my Car's dashboard but the driving was totally fine;

In Feb 23, my 1st visit to the MB Chelmsford branch for Diagnosis service re the warning light and paid £120 for the service. At the end of the visit, I was advised that nothing was wrong and the learning value was reset and the light was off. But within two weeks of driving, the amber light came back;

In May 23 (due to the extra long booking waiting period), my 2nd visit to the MB Chelmsford branch for a further diagnosis. I was advised that the Mass Air Flow Sensor (MAFS) was faulty and that caused the Amber light. But they didn't have the part stock so asked me to wait for the delivery. They reset the learning value and the light was off on the day. But within two weeks of driving, the amber light came back;

In Aug 23 (due to the extra long booking waiting period), my 3rd visit to the MB Chelmsford branch for the replacement of the MAFS. I paid £520.02 for the part and labour. The warning light was off after the replacement on the day. But within two weeks of driving, the amber light came back;

In Nov 23, my 4th visit to the MB Chelmsford branch for a further diagnosis. In this particular visit, I requested the branch to have an extended check by a more experienced technician due to the previous 3 failed visits. However, I was advised at the end of the day that nothing was wrong but just a loose screw. The warning light was off on the day. But within two weeks of driving, the amber light came back;

In Jan 24, I lost my confidence that the Chelmsford branch would ever fix this issue so my 5th visit to another MB branch for an independent view and check. I was advised that they carried out an extra smoke test and identified an air leak from a split seal ring on a turbo pipe. But I had to pay them for their diagnosis and the part replacement. I paid the amount and got the part replaced on the day. The branch staff advised me that they believed the MAFS was not necessary to be replaced by the Chelmsford branch as the real cause was the split seal ring. I was surprised that they told me about this but felt the staff were responsible for me as their customer. (I am glad the amber light hasn't been back since this visit!!).

My request to MB: For the same issue, why should I, as the customer, pay the diagnosis service and repairs twice? Due to the fact of the EML keeping come back in a constant timing and pattern, I was not convinced the Chelmsford branch actually identified the true cause so requested the full refund of my 1st diagnosis and repairs payment.

Then the nasty thing happened! The branch service manager completely denied any responsibilities and rejected the request by a few points but his main argument was ‘It is entirely feasible for a car to have more than one component/cause for the same fault’!!!??? He tried to offer £400 as ‘a goodwill gesture only’ at the same time. Of course, I rejected it. If MB apply this logic to their diagnosis practice, no one can really prove any misjudgements by their service teams whatsoever as they can always say there are 2 or 3 or 4 real faults to cause the same issue! I really felt sick about his reply and could not believe this is MB!

For the same issue I had to pay MB for the diagnosis service twice and to pay for two different part replacement. This simply just can not be right. We should only need to pay for the diagnosis service once and MB should identify the real cause with that payment. I, as the customer, should only need to pay for the replacement of the real fault.

MB Chelmsford had 4 chances to fix this issue but they have never resolved it while another MB Branch resolved this in a single visit. 4 visits means 8 trips to and back and means 4 half day's my times. Whoever is right or wrong in this dispute, the service manager's team didn't resolve the problem and the 4 visits did cause some inconvenience to myself. This was the fact. The service manager ignored all of these and his handling of this matter was truly ugly!

Very disappointed ,
I took my car under warranty to check my driver side mirror not folding, after few days I was awaiting.I went to collect my car in merceds-Benz colindale , I saw scratch all over my mirror Cover.
"I had a disappointing experience with Mercedes-Benz Colindale. I've been waiting for the past three days to check the camera To see if im wright. and determine if the damage was caused by Mercedes. Unfortunately, no one has gotten back to me, and I'm still waiting for a response. The lack of communication and delay in addressing my concern is highly disappointing. As a customer, I expected better service and prompt assistance. I hope Mercedes-Benz takes this feedback seriously and improves their customer service."And manager not helpful at all.

I used Mercedes benz heathrow branch many times and never get a good service
I was promised to get my can in 2-3 hours, i kept waiting 6 hours Always late and never right.
I don't recommend them at all

Mercedes Benz Edinburgh! Decent deals and very patient with grumpy customers like myself!

I have S Class 69 Plate I went to Loughton Mercedes for diagnose my car they charge me £222 for diagnosed Loughton Mercedes diagnosed My Car have injector problem need to replace All 6 injector will quote me £3700.

then after to make sure the problem I went to Mercedes approved garage To my dismay, the technician at this workshop identified the actual issue to be a broken rocker, rather than the injectors as previously diagnosed at your dealership. They promptly rectified the problem and even provided me with video evidence showcasing the broken parts.

I have been fixed my car from them,
My Car driving perfectly now it means the Loughton Mercedes technician diagnose wrong and charge me money for nothing. Please be careful with this Friends I did complain. Nobody bother to call me back or contact me. Even I left a review on Google. I don’t know how the remove from there.

I am thoroughly disappointed with the incorrect diagnosis and I have been using Mercedes vehicles for the past 20 years but now thinking to go with different make car

I have proof copy of repair my car from approved garage Mercedes and I have a copy of wrong diagnose Mercedes Loughton and charge £220

Nothing short of a disappointing & frustrating experience with Gatwick Mercedes.

Put my car in for repair @ 9am & wasn't contacted by a single person all day. My 'health check' was completed 7 hours later @ 4pm!... I had to phone myself around 5pm to be told the technician 'Christian' had gone home.

Went to pick up today around 5pm & waited 25 minutes to be seen. People who turned up after were served first & not a single person acknowledged me

Premium brand with Halfords service. Disappointing, frustrating & such a lack of basic communication

Shame on you.

I have a Mercedes Vito that is 24months old and still well within the manufacturer’s warranty. On Monday 4th.March on my way back from Halifax the message came up on the dash saying ‘ Reduce Engine Oil Level ‘. I’m well aware of the damage that can result to an engine that is being worked with too much oil in the system. Because of this message I called into Ceciley Commercials of Bolton to see if they were able to resolve the problem. Unfortunately they said as the service had been carried out at the Mercedes main agents in Stockport it was their problem to sort out and any work that they ( Ceciley ) carried out to rectify the problem would be chargeable to me . I thought that makers warranty was a global cover throughout the Mercedes network , apparently not . I’m both disappointed and alarmed that this may not be the case but I’m also critical of the rather patronising and condescending attitude shown by the receptionist who dealt with ( or rather ) didn’t deal with the problem.

The whole experience of selling my car and buying a replacement was so very good at Taunton
All the staff at the showroom were so polite and friendly as i arrived a gentleman in the car park actually help me find a space to park. I have been to many Mercedes showrooms but when walking into Taunton it felt like a breath of fresh air
I was dealt with by Victoria and Naseem both lovely people and a credit to the business, both so proffesional, polite and friendly. Aftersales service has been excellant also, shall use this Mercedes dealer again and will fully recommend them to anyone looking for a a car

I recently had my Mercedes EQC400 serviced by Mercedes Heathrow, 520 Stone Cl, Middlesex UB7 8JU, and received exceptional service from dropping off the car to collecting it the same evening, fully valeted. The experienced was enhanced by the meet and greet staff, specifically Georgie, who is a real credit to the Mercedes Heathrow

Mercedes have had my car since Friday, the only work that needs doing is a tyre change. No updates, no callbacks, they don’t listen. I’m no still without a car, and they still cannot tell me when I will expect it back. Up until now, I’ve had a relatively good experience, but Mercedes chesterfield have left me with a really sour taste. Their customer service is non existent, extremely rude!

Recently bought a Mercedes CLA from whitefield bury from the start l was warmly welcomed into the showroom all the sales team were very nice and friendly Dee the salesman who was dealing with me introduced himself and explained what was going to happen after I gave him a idea what sort of car I was looking for we sat down at Dee desk then they made us feel comfortable and gave us coffee
I found the car that I wanted and Dee told me everything I needed to know regarding the car I was extremely proud of the knowledge he had of the car and he also gave me full rundown on cost
Dee later introduced me to sales Manager Dave he ran though a few things as well regarding the car
If you are going to buy a Mercedes there is no were else to go you are treated with respect and Dave Dee and the team will help you buy your dream car
I cannot thank Dee enough for all is help he gave and kept me informed even on his day off
Stephen
Proud to have been served at Mercedes Bury

I had an outstanding experience at Cheshire Oaks Mercedes Benz, particularly with Jamie Reed in the service department. Jamie's professionalism and attention to detail were exceptional, ensuring my car received top-notch service. Her communication was clear and transparent, providing updates throughout the process. The overall atmosphere at Cheshire Oaks Mercedes Benz reflects a commitment to customer satisfaction, making it a dealership I confidently recommend for excellent service and a seamless experience.

Recently bought a new Mercedes GLA from Nicholas Windsor at Mercedes Benz Southampton, and what a service he provided. Keeping us updated on every step from arrival of the car in the UK to the time we drove it away. He took all the stress out of the process, with seamless transparent update, and an overview of the package options and progress from start to finish. A pleasure doing business with him and Mercedes Benz Southampton, I'd recommend him to anyone considering buying a Mercedes. The after service has also been amazing, calling us regularly to make sure that our experience is as we expected and to check if we had any questions about any subject related to use of the car. Well done and thankyou!

I have a 2021 GLC Hybrid. The car is amazing and the regular service is fine. However when it comes to ad hoc enquiry on parts (e.g. windscreen replacement, bumper replacement), the customer service is awful and they don’t respond despite multiple attempts for a month. I will not buy Mercedes car again.

Solihull After sales- Service Dept
It is a great shame that after over 35 years I will not be buying another Mercedes.

The main reason is the after sales/service department has become dishonest, abysmal and extortionate.

I recently changed the battery in my car. And after a few days I was getting an intermittent fault on the car which was “Stop Car, Leave engine running”. So, I had the alternator checked and it was fine. Then I noticed the clamp on the battery which connects to the positive terminal was loose. At this point there was no other warning light showing. Anyway, the clamp would not tighten, but fiddling around with this resulted in the engine waring light coming on and staying on. So, I took it the garage where I had the battery fitted, their diagnostic computer showed no faults, So I took it to another Mercedes only specialist, now this garage has serviced my car before, and their work record shows on the Mercedes database. They said they could not find a fault and it was almost certainly the battery clamp. At this point the car was working and running fine, So I wanted a second opinion, this is where the fun(not) starts.

I called Mercedes Benz in Birmingham, they told me they had no availability to book in until Mid March (Which I think is really bad considering Birmingham is second city and all that). So they offered me either Solihull or Tamworth. So I booked in with Solihull. Which is a minimum 45 mins drive each way.
The car was booked in for Friday 9th February, I took it in as booked at 9.30am, I added to the comments on the self service check in about the battery clamp.

I got a call at 2.30pm saying they had an issue and the car had not even been looked at. I was given the choice of either picking the car up and rebooking or leave it there until Monday morning. So, they had it there for 5 hours without doing a thing.
Reluctantly I agreed to leave it there until Monday, Then I received a call on the Friday evening to say that they diagnosed the fault as a faulty downstream sensor. And the cost will be £745.00 inc vat, they told me the sensor was £245 plus vat. I questioned the loose battery clamp and the chap said nothing had been picked up on that despite me logging it in their comments. During this call the chap clearly told me they would look at reducing the price. Which they never did until I raised it, and when they did reduce it, it was by a measly £25.

At this point I know I was been lied too, That sensor was never faulty, ( but at that stage I can not prove otherwise) and they wanted to charge £400 plus for labour to replace sensor that is easily replaced by removing the bottom engine cover and replacing the sensor by simply pugging and unplugging.

Anyway on Monday at 8.30 am morning I called to check on the progress of the car, they told me it has been repaired, Once I again I questioned work on the battery clamp. And the lady told “everything that needed to be done was done” and she could not tell me specifically if it had been done. So I went to pick up the car, Once again, I questioned if the battery clamp had been done, and I got the same answer “everything that needed to be done was done”. I pursued the question further and they told me it had not been done- This is despite me requesting this 3 times. I was told I would need to rebook again and more diagnostic etc charges would apply.

I want to say Mercedes and in particular to the service manager at Solihull, you should be ashamed of your staff, they showed a genuine lack of empathy. Also they never answer the phone on the extension(if your car is on site), And this is not the first time I have been lied to by Mercedes staff(last time they told me I needed a gear box service at 60k miles, when another actual Mercedes staff member told me I did not. Plus they do not accept American Express.

Kind Regards

I bought my first Merc 40 years ago, it was well built, technologically ahead of most other cars and you felt safe in it. I have owned another 6 mercs in the last 37 years and it is patently obvious that as the years roll by the build quality has decreased markedly and the technology is no better than some Korean or Japanese cars. We currently have a C250, a nice looking car and nice to drive, but.......The gear selecter lever is where half the rest of the world has the indicators, on a stalk on the right side of the wheel. The Command Nav system is useless, it can only accept the most basic English words and anything slightly complex, it just makes a guess which is usually nowhere close eg " Glanton way" to which it replies " Stanton drive??" it would be funny if you were listening to someone else trying to use it but not when you're trying to find an address, other than that it is clunky and over complicated, which has been widely criticised by motoring journos. Also, you would think that a $100K 2016 model car would have Bluetooth pretty sorted? wrong!! The Bluetooth connects to my phone roughly 75% of the time, and never when you really need it. The emergency braking system is dangerous and can't be adjusted or turned off eg someone walks in front of the car 50 metres up the road, whilst the car would be reasonably close to said person, it would be nowhere near hitting them, the car goes into full emergency braking and you are just there for the ride, if there is a car close behind you you had better hope they are paying attention and have very good brakes, this "feature" has nearly caused many more accidents than it has saved. Servicing at the dealership is fine if you sell a kidney each time, needless to say I have it serviced at a non dealer/specialist for half the dealership cost. Yes it is a good looking car and nice to drive (mostly) but for half the price, provided you are happy to lose the snob factor, you can get same or better technology and up to 7 years warranty (as I right this I think Mercedes have finally gone to 5 years)

I can’t believe a company as big as Mercedes Benz makes such a crappy infotainment system that can not be removed and replaced with an aftermarket head unit, recently purchased my 5th sprinter which came with 7” mbux the thing is useless, when on the road the Bluetooth volume is so low I have to tell people I will call back when I stop as I can hardly hear them, so I thought ok simple fix change the head unit for a after market name brand one oh no can’t do that the way how it is it does not allow for you to do that can only work with there unit (nonsense) the only way you can change it is if you have the basic radio without a screen from the factory (should of done my research before spending £26000) now stuck with this crap for the foreseeable future with times being so hard it’s not like I can run out and change vehicle at will, why would they do something like this dictating what kind of system you have when there ones are crap of all the sprinters I’ve had the stereo’s have always been rubbish but at least I have been able to upgrade to a aftermarket unit. Don’t like fords but come on the transits sound so much better and I’m sure they cost far less.

I purchased a £1100 alpine head unit meant to be specific for the sprinter only to find out it will only work if you have the basic stereo

I am breaking our poor experience down to the basics for ease of reading for other potential customers.

1) At the point of arranging, viewing the car and a test drive the service was fine so - (8/10)
2) At the point of taking money (deposit) again service fine so - (8/10)
3) Communication post receiving a deposit good, but slowly degrading - (6/10)
4) Collection day, poor, the car was 2 days late for being ready. We were there over 4.5hrs waiting for it to be ready as someone didn't even put the correct number plates on the car.
Jobs agreed were completely missed and the ceramic detail offered isn't worth the water used to wash the car. DON'T ever get it done here as they have no idea about detailing whatsoever.

Washing a car and spraying on a quick detail ceramic coating on is NOT a ceramic coating and wouldn't even justify 1hrs labour let alone their discounted £400 aside from their original £600 ish price. Upon receipt of the car it was clear iron contamination was still present throughout and so no decontamination was completed at all resulting in me personally re-doing the car myself post collection to ensure the car was properly protected. You have no idea how to detail a car...

5) Post collection issues. Within days of receiving the car an issue highlighted on the test drive returned, they had apparently serviced the car, but this is questionable as whomever did it didn't reset the service indicator meaning again the car was telling us a service was due still. There were also a number of agreed fixes to be completed before we collected the car but as it was late and dark upon collection due to their failures we had to contact them a few days later to raise all the missed items.

Post collection customer service (-5/10), they do not return calls, do not fix issues properly and do not care. I ended up having to escalate the matter to the Ceo of Jardine Group and my next point of call would have been the Ombudsman with a legal case raised against this garage.

After losses our side for fuel, tolls and time spent traveling too and from whilst also having to make no less than 30+ calls we finally rejected the car and are done with this garage.

Overall I wouldn't trust anyone in this dealership with a car I own, they are incompetent and show no respect for customers whatsoever after the point of taking your money. They want to do quick fixes and bodges over just replacing clearly faulty parts and their Branch manager Trevor didn't even have the courtesy to come and see us to apologise for their shambles of a businesses, lack of customer support and lack of customer care when we dropped the vehicle for a full refund.

What's even more shocking is that they had no consideration whatsoever for us and how much time and money was wasted by us trying to work things out amicably.

It saddens me to say it but this is the worst garage I have ever dealt with in my entire life of buying and owning cars (which is a long time) and their incompetence and lack of customer focus shocks me to the point I have no idea how they are even running as a Branch.

Do yourself a favour and avoid this one at all costs...

Overall Score is (-5/10) AT BEST...