Mercedes Benz Reviews 

I had reason to contact Mercedes me after i broke down, the level of service was shocking, the handlining of the matter has been unacceptable and has fallen well below the standard i would expect from Mercedes.
throughout this matter i feel i have been treated with a serious lack of respect, i had also been given information that i believe was inaccurate or misleading and i do not feel that anyone involved has taken proper responsibility for being honest open and transparent with me.
i had to contact Mercedes me several times due to the lack of clear and reliable support provided during my breakdown, not only did a Mercedes tech fail to attend my breakdown the same was said for RAC which is appointed by Mercedes who also failed to attend instead a 3rd party breakdown company by the name of jacksons attended my break down and immediated requested a recovery truck stating my eqc was not safe to drive, but yet again the recovery truck failed to attend.
Mercedes me said a courtesy car would be delivered to my work address however yes you guessed it they failed to deliver, so overall i spent 10 hours being bounced from pillar to post with misleading false information and ended up driving my car home under extreme caution after being told it was not safe to do so.
The overall service supplied by Mercedes Me is the worst customer experience i have ever experienced in 40 years driving.... totally unacceptable

One star is only for the car which is beautiful.
Disappointed with the service at mercedes benz not one but two off their branches. I took the car to the first branch for a service and a tiny bit vibration they sugested some parts to be replaced on which i agreed hopping that will solve the issue. Work tuck way to long and they said the vibration is still there but you need to drive it for a couple mi and it would get better because of the new parts changed. It did not get better so I call them and then they said you need to pay for a new diagnose check. So i take the car at the second mercedes benz which had a hour free diagnoses. After one hour they come back asking for extra money for the diagnoses to continue just to say that the breaks are not genuine. This left me speechless because the breaks were replaced at the first mercedes benz branch not even 5months ago.
It makes me so sad the way I was treaded really I spoke with lots of people form their services trying to solve it and it is embarrassing for mercedes benz more then for me even tho i payed more then £ 5.500 to fix the car they maneget to break one of their best cars and do not care at all.

Mercedes Benz West London are the worst dealership I have ever experienced. They make contacting Sky and getting a doctors appointment seem easy. Sure if you are buying a car and shelling out money they are fine. BUT if you have a problem car and I did they are AWFUL. They either don't respond or basically lie. If you are thinking of buying a car from this dealership I just hope you wont have a problem. Oh yes and when they eventually offered to buy my pile of junk back the gave me the lowest possible price and then didn't pay me for 10 days.

New 5-month-old Mercedes with repeated engine faults – 5 weeks without resolution or clear communication

My 5-month-old vehicle has developed two significant engine-related (drivetrain) faults. Despite contacting Mercedes-Benz repeatedly over the past 5 weeks, I have not received a substantive update or resolution.

Communication and progress updates have been very limited, and I am still awaiting a clear outcome.

I understand an “8-week review” period has been referenced; however, this has resulted in an extended period without resolution considering I have been without use of the vehicle during this time and no courtesy car was provided as I was advised to continue driving the vehicle "until the fault reoccurs" as it could not initially be replicated.

Following a near miss road traffic incident, I chose not to continue using the vehicle.

I am still awaiting a clear resolution whilst paying for a vehicle that isn't safe to drive.

Following purchasing a brand new Mercedes EQA 250+ and being told we would achieve on a full charge 324 miles on a good day and on a bad day 290 miles when in fact you achieve no more than 160 miles on a full charge. We have spent £55,400 on a car that the breaks don’t work properly, the screen blacks out and when bringing the car in to look at these being used for personal use, shopping bags and receipts being left in the car when we picked the car up. When you raise the issues we get no responses and false reports being given to the finance company by Mercedes Benz Warrington. We thankfully have evidence of the above which we are able to prove however terrible service from a higher end of vehicle companies. If you are thinking of purchasing any vehicle from Mercedes Benz Warrington, be mindful. Awful experience which we’ve never experienced before when buying a vehicle. Also the depreciation of a £55,400 in 2.5 years now worth £18,000 being told it’s “common knowledge that electric vehicles depreciate in value a lot”. Wish we were told this when buying the car!

Useless Mercedes Dashcam setting
Mercedes-Benz in Germany have disabled the automatic start of the dashcam in the UK citing privacy issues. This is utter rubbish as there is no legal reason for this in the UK.
It means that you have to activate the dashcam every time you start the engine. That is a real failure in driver safety and protection if you have to remember everytime you start the car.
Every off-the-shelf dashcam can be set to come on automatically. Mercedes in Germany has even disabled the owners option of automatic activation.

I’m honestly shocked at how far Mercedes-Benz customer service seems to have fallen.
After reading through the reviews here, I never expected to see the brand so widely criticised — it’s incredibly disappointing.
I purchased a 23 plate A180 and signed up to a service payment plan. My first service (A1) was carried out less than a year ago and cost just under £400. To this day, I’m still trying to get a clear explanation of what was actually done to my car. Despite multiple attempts, I’ve been passed around in circles and only provided with vague statements that don’t properly outline the work carried out.
Now I’ve been told my car is due for a B service, and I’m being quoted around £700–£729. What’s concerning is that no one can clearly explain what this service includes. The only specific detail I’ve been given is that replacing the spark plugs will cost around £200 + VAT — but what exactly makes up the rest of the bill?
For a premium brand like Mercedes-Benz, this lack of transparency is completely unacceptable. Customers should not have to chase for basic information about services they are paying hundreds of pounds for.
Overall, this experience has been frustrating and disappointing. Based on what I’ve seen here and experienced myself, something has clearly gone wrong with the level of service being provided.

DO NOT TOUCH! Absolutely appalling. Purchased a second hand car from Mercedes-Benz Cambridge. An absolute host of problems. Car boot keeps opening when locked, system problems, can't see out of front windscreen when facing sun due to respray going all over the car etc. Etc. Customer service appalling. When we asked about the service we were told it was an A service and not due for several months. Had the car 2 months and the B service came on the car. After sales service appalling. Not interested. Currently have an ongoing battle as we have rejected the car and Mercedes-Benz are refusing to accept our rejection. Avoid at all costs.

Brian Kennedy at Mercedes Benz Giffnock was amazing. Very helpful and put me at ease. Car pick up very smooth and it was fully valeted. Follow up care call and made sure that they are there anytime if I’m not sure about anything. Car is lovely to drive.

I booked my A-Class for an MOT and was offered a complimentary Service B. During the online check-in, I clearly selected that no additional work should be carried out without contacting me first for approval.

On the day, I was told that one rear tyre had damage and was advised not to proceed with the MOT. I agreed to this. However, when I collected my car, I was presented with an invoice for £496 for work I had never authorised. No one called me. No one asked for permission. My clear instructions were completely ignored.

I paid the invoice, but I left feeling shocked and taken advantage of. This is not the level of transparency or customer care I expect from an authorised Mercedes-Benz dealership.

I strongly advise other customers to double-check and confirm everything before allowing any work to be done. Very disappointing service.

Bought a used car with extended warranty.
However still have to pay £138 per hour diagnostic fee, if it’s not covered under the warranty.
They can’t tell you if you would have to pay or not. So the warranty is not it’s sold and not the peace of mind I was hoping for.

We purchased a £42,000 used Mercedes E-Class from Mercedes-Benz Leicester, and within hours of collecting the car it became clear something was seriously wrong. The vehicle was shaking heavily above 40 mph.

An official inspection at Mercedes-Benz Hemel Hempstead confirmed that all four alloy wheels were buckled, meaning the car was unroadworthy from the day it was handed over.

I reported the issue within 48 hours. Communication was initially good, but once the dealership was informed that the wheels needed replacing, the replies stopped completely. Despite multiple emails and calls over several weeks, I have received no updates, no plan, and no attempt to resolve the issue.

I am still unable to drive the car safely and am now being forced to escalate the matter to Mercedes-Benz UK, The Motor Ombudsman, and my finance/credit-card providers because the dealership has chosen not to engage.

A very disappointing experience for a £42k purchase from an authorised Mercedes-Benz dealership.

Note: In my experience, many reviews shown for this dealer may not reflect the full ownership experience, as customers are encouraged to leave a review at the point of collection — before any issues have the chance to appear. This was also the case when I collected my vehicle.

I am about to buy a new car and as I search through many great offers I was momentarily tempted by Mercedes but I cannot get past my unpleasant experience with Stratstone and Mercedes UK.
Indeed I shed no tears when I saw that Stratstone Mercedes in Bradford closed their branch. After a routine service at that branch, my car's red warning light illuminated while driving on the M1, luckily I could crawl the car to a slip road near Wakefield which led to Stratstone in Wakefield, who advised that there was no coolant in the engine. This was my first time on the road since the service. Simply inept servicing. I complained to Bradford branch (ticket # 534012351 & 534028364) but there was no response, ever, except an acknowledgement of my complaint from Pendragon, Stratstone's parent company at the time.
I subsequently I raised this issue with Mercedes and guess what happened - nothing. They never dealt with my complaint.

Bought a e class great service from Adam and Nathan both were great not pushy great experience

What a unbelievable bad experience from start to picking the vehicle up. There is way too many to list but will bullet point and respond again with more if they do with pictures.Even the service Manager "L" states not alot i can say when you have proof.
1) Late opening the showroom guy around back had to come and tell them to open the doors. (Staff already inside)
2)1st in the building others got seen to before me.
3) Told another service lady had to be elsewhere (will let them know)
4)Approx 30mins later gave the key to another service lady)Had to go told her
5)Get them to ring me so i can tell them problem.
6)No call back
7)Call cannot found fault (Not even rang to ask me about where,how and what speed to bring fault up.
8)Had to keep on ringing back no responses
9)No fault found (Wife,me and Daughter all experienced).Agree cannot deal with something that does not appear.
10)Suggested eng brings car to my work and we will test drive it (Why did they not suggest after poor service.
11)There more poor service comments.
12)Picked car up today after poor service (Did not vac the car,did not wash the car outside and did not put any charge in car).
13) Good job was not going far with 56miles electricity/charge left.
14) Did not come out to say sorry or anyhting.Another service girl gave me the key
15)I STRONGLY DO NOT ADVISE TO USE THIS PLACE READ OTHER REVIEWS.UNLESS YOU WANT TO EXPERINECE WELL BELOW POOR SERVICE!
I had to give 1 score but wish i could not give less.
16)Also we bought car off Mercedes warrington will defiantly not be going back unless i have to.

Review of Mercedes Warrington

One of the worst dealership experiences I have ever had. I spent a lot of money on a car from Mercedes Warrington, and within a week of purchase I noticed a rattling noise coming from the media screen. I immediately contacted the salesman, James Lee, who sold me the car. His response was to either bring the car back to Warrington or take it to the nearest Mercedes dealership for inspection and get a repair quote.

I took the car to Leicester Mercedes, where the issue was identified. However, they explained that Warrington needed to authorise the repair cost before any work could be done. It’s now been three weeks and I’ve heard absolutely nothing from Warrington. When I chased them, I was told they couldn’t do anything and that I should deal with Leicester Mercedes directly.

My conversation with James Lee was particularly unhelpful and rude. He dismissed my concerns by saying, “I’m not doing service, so I cannot do anything.” This attitude made it very clear that once the car was sold, Warrington were no longer interested in offering any support.

I find this completely unacceptable, especially from a brand like Mercedes that prides itself on customer service and premium experience. Based on my experience, I would strongly advise others to avoid Mercedes Warrington – they are happy to take your money but won’t take responsibility when issues arise.

Mercedes dealerships have completely different levels of how they deal with a warranty on spare parts.
Mercedes of Gatwick just require the faulty spare to be returned for checking but Mercedes of Epsom require the whole car to be taken there where, for a hefty fee, they will check it out.
THIS SEEMS UNETHICAL TO ME, APART FROM BEING LUDICROUSLY EXPENSIVE TO BUY THEY ARE LUDICROUSLY EXPENSIVE TO REPAIR AND WHILE THEY MAY HAVE BEEN GOOD QUALITY CARS IN THE PAST THEY ARE NOW EXCEEDINGLY UNRELIABLE AND OF POOR QUALITY.

My experience with Mercedes Cheltenham and Gloucester has always been very good …. bought my A Class Sport through them 6 years ago, it’s been trouble free. Yes probably more expensive than the garage round the corner, but for me they have been reliable. services perfectly satisfactory. personal service.

Mercedes-Benz U.K.
......a name synonymous with prestige and customer service. NOT ANYMORE....!!!
It is quite obvious that neither are they bothered about the quality and standard of the dealerships that represent the name.
Group1 Motors being the BIGGEST charlatans, liars, deceitful scumbags I've EVER had the misfortune to deal with.
.....and now M.B. UK. Ltd. who actually take my money every month refuse to rectify the problem instigated by their franchise dealer...even though it is M.B. who receive the money...!!!
Likewise.....they promise time after time through their myriad of departments to rectify the situation with promises of such....and that's the last you ever hear.
A total DISGRACE and a total misrepresentation of what they supposedly stand for....!!!
Never thought I'd see the day....but here it is...M.B. UK. Ltd. are now no different to your average second hand car dealer working off a bomb-site...!!!
Actually NO...that's unfair.. I retract that....I think you'd probably get considerably better service off that bomb-site Arthur Daley.......PATHETIC

🚨 Mercedes EQS 450+ – Ongoing Fault, Dealer Negligence & Warranty.
Complaint Ref: 15262538

I’m sharing my experience with the Mercedes EQS 450+, a vehicle I’ve long trusted to deliver premium quality. Unfortunately, this has not been the case.

In May 2025, Mercedes Stockport replaced the PTC boost heater under warranty to fix heating/AC issues. However, the problem persists, now causing the vehicle to fail charging and starting and completely DEAD...

An independent EV expert has since identified the root cause: during the earlier repair, a wire was improperly adjusted, causing an earth (grounding) fault. This clearly points to negligence by the dealer.

To make matters worse:

I was surprised to learn my warranty is no longer valid, despite being told it was renewed.
Mercedes-Benz STOCKPORT has refused to cover repairs related to this fault, which stems from their own mistake.
The rental vehicle has been off-hired today (Pending Invoice for the hire), and also facing a £2,501 repair bill to retrieve my car.
Mercedes Head Office has received my complaint but has not responded since 10th May 2025.
As a long-time Mercedes customer who has always maintained my vehicles at an authorised dealer UNDER SERVICE PLAN, this treatment is unacceptable.

Mercedes-Benz must take responsibility, cover the repairs, and communicate transparently with their customers, especially when faults arise from previous service negligence and ongoing. I need my Vehicle Back as I am left with no vehicle, despite of owning this top end EV EQS 450+ spent in excess of £115,000 and felt like I have been Scammed!!!!

#MercedesBenz #EQS450Plus #CustomerServiceFail #WarrantyIssues #EVProblems #Complaint15262538 #DealerNegligence #LuxuryBrandFail