On my Online Order #31056 I ordered Diet Fuel Ultralean Chocolate / 2.5 kgs. Received expired Product BBE: 03/2025. Contacted Customer service Team through emails with pictures from the 27/06/2026 ti... See more
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Absolutely disgusting customer service
Absolutely disgusting customer service.
Placed an order 13 days ago paid for next day delivery and have still not received the items. Whenever i call i get told they need to speak to the warehouse and they will call me back, do i get a call back? No..
DO NOT ORDER FROM THIS WEBSITE absolute SCAM
Awful
Awful, ordered on a Tuesday, for next day.
No item arrived for a week, emailed them and told me the item has not been dispatched due to stock take, and the order never went through.
Avoid. Customer service and fulfilment issues clearly. With so much competition out there for supplements, you think they would have it all ironed out, I guess not.
Didn't even want to give it a one star …
Didn't even want to give it a one star absolute waste of money order 1kg one mouths worth and it lasted a week absolutel terrible
disgraceful customer service
disgraceful customer service! Actually, there is not customer service at this company. Products over priced and not reliable at all. Stay away from this brand!
Terrible Customer Service!
Terrible Customer Service!
Their customer service were rude, impolite, could not string a sentence together and refused to be of any help or assistance after I fell ill on one of their Diet Fuel products which was clearly off from the taste and smell. I only went through half a glass before realizing this. After getting nowhere with their support, I had to discard the tub in the end. Also to clarify, I was very polite when contacting them to explain the situation but I am appalled at their disgusting service and will never buy a USN product again. If you ever have an issue with a product of theirs, you will struggle to get any help from them!
Absolute shower of a company!!!
Thought i would give these guys a chance. 8 days since i ordered my protein, was advised firstly that they ran out of stock of the double chocolate (after 2 days of ordering), so i chose the Strawberry. 5 days later i was advised again that this was out of stock, and without giving me another option, they decided to cancel the order and refund me. Still no refund, prompted twice, no reply via email.
Terrible service, i have gone back to my usual trusted brand.
AWFUL SERVICE
They delivered only half of my order.....then apparently sent out the rest. AGAIN they didn't send it all..They said the rest would arrive today and no sign of it...
Emailed and got an 'out of office/on holiday response'. Emailed again - no reply.
Phoned and they didn't seem bothered at all..
Tweeted and had a reply straight away promising to help - which led to nothing.
How many times will they tell me it's 'in the post?'
If it does not arrive tomorrow I am getting a refund and never using this company again.
Pure protein = can't even drink it.
bought pure protein and it tastes disgusting. First time i bought usn and it will be the last time.
Top stuff just a shame the price have increased
Most probably the best stuff on the market. it was really cheap before but their prices have increased though :(
Either way anyone should try their products
Great service very quick turn around and response to my query. Will be using again.
Great service with fast response from e mail query will be using again . Have been pleased with quality of products and enjoying using USN supplements.
Always A* service
Full range of products, good communication, fast delivery, texts with dates and times (within 1hour!) of delivery.
Speedy delivery
I'm so happy with the USN site I received my products very quickly!
I will be back to buy again 5 stars.
OUTSTANDING
Ordered on the Saturday night and received my order on the Tuesday. Beats Myprotein and bodybuilding warehouse hands down. Definitely recommend!!!
Excellent service, 5 stars!
Ordered day 1 delivered day 2....perfect!
great products at a great price
after much research on decided on the usn makeover starter kit and im glad i did. it has everything i am looking for a reasonable price. plus i received a freebie!!
Tasty proteins but my 'leak-proof' Tornado flask leaks :( Not happy
Great tasting protein powders but my 'leak-proof' Tornado flask leaks. Far from ideal
An excellent service - arrived fast and as promised.
An excellent service. Ordered Saturday; confirmed on Monday and arrived on Tuesday.
Thanks very much
Excellent product and service
I have used USN products for many years with great success. Recently I made a purchase directly from the UK USN site for the first time. The online shopping experience was very useful because it allowed me to access detailed information about various products quickly and accurately. Delivery was very quick with regular updates to my mobile. Once again USN products and services have exceeded my expectations. Thank you.
Always use USN for great products and service.
I recently brought more Protein from USN, as usual it was delivered quickly and the powder mixes well and tastes great.
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