Up to yet ok but very disappointed that when your told you get years AA cover after email sent by AA to activate it’s for one roadside visit !! Hoping my hold warranty I’ve purchased is genuine, they... See more
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Over all pleasant service and very affordable prices. The only hiccup was that we where told that keys are low battery but promised by the seller that they just put brand new ones in and when get hom... See more
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Visited V12 Sports and Classics Wolverhampton to look at a car. The staff were approachable and easy to talk to, which made the experience comfortable. Jess was lovely throughout. They were friendly a... See more
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Transaction was very nice and smooth. Kept me updated through every process through emails and when I came into the actual building the staff were very friendly. Simon who dealt with the actual tran... See more
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Company details
Written by the company
V12 Sports and Classics are the UK’s fastest growing, independently owned Used Car Supermarket and sell the best quality used cars at the lowest prices in the UK! Hinckley | Wolverhampton | Stoke-on-Trent | Worksop
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4.0
Great
15K reviews
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Replied to 98% of negative reviews
Typically replies within 2 weeks
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Brought new car today from v12 stoke…
Brought new car today from v12 stoke branch James was our salesman,he was great and explained everything in detail the entire experience was first class from start to finish definitely recommend thank james
August 20, 2026
Unprompted review
Reply from V12 Sports And Classics
Thank you for your fantastic review! We’re delighted to hear that James provided such great service and took the time to explain everything in detail. It’s wonderful to know that your experience at our V12 Stoke branch was first class from start to finish. We’ll be sure to pass your kind thanks on to James. Enjoy your new car, and thank you for recommending us! 🚗
Decent Garage
Changed my review here. Initially I thought I was running into the odd issue. However they had some great staff that sorted the potential issues. Sophie Key in particular should be getting promoted !
Anyway decent garage and their warranty works !
May 21, 2026
Unprompted review
Reply from V12 Sports And Classics
Thank you so much for taking the time to update your review! We’re really pleased to hear that the team were able to resolve the issues and get everything sorted for you.
We’ll be sure to pass your kind words on to Sophie — we’re lucky to have her on the team! 😊
Thanks again for your feedback and for putting your trust in us and our warranty. We really appreciate it and wish you many happy miles ahead!
Misled About Service History and Poor Customer Support
I feel completely misled by this dealership. They sold me a car claiming it had full service history, but when I tried to sell it two months later, the buyer discovered the history was incomplete. VW confirmed several missing services.
When I confronted the dealership and showed them screenshots proving what I was told, they denied everything and refused to take any responsibility.
I even tried to part‑exchange the car back to them, giving them a fair chance to fix the situation, but they rejected every option and didn’t help at all.
This behaviour shows a clear lack of honesty and customer care. Buyers should be very cautious when dealing with this dealership.
August 20, 2026
Unprompted review
Reply from V12 Sports And Classics
We’re sorry to hear that you feel disappointed with your experience and appreciate you taking the time to share your concerns.
We take the accuracy of vehicle information seriously and understand your frustration regarding the service history. Vehicle histories can sometimes contain information that differs from records held by a manufacturer or other servicing providers, which is why we always encourage customers to review the available documentation and raise any queries with our team before completing a purchase.
We’re also sorry that you feel your concerns were not handled as you would have expected.
We remain committed to providing our customers with a professional and transparent service.
Sold the car when I had a deposit on it
I am deeply disappointed with my experience at the Hinckley branch. I strongly advise potential buyers to proceed with caution.
I initially placed a £99 deposit to view and test drive a 2022 VW T-Roc R-Line on Saturday 15th August. After the test drive, I informed the salesperson, Onder, that I needed time to consider the purchase. I was then pressed by two separate managers/closers to buy the car on the spot. When I reiterated that I needed time, one of the managers stated that if I increased my deposit to £300, the vehicle would be fully reserved for me until the following Saturday (22/08/26) so I could return to complete the payment and collect it. I agreed and paid the £300.
On Thursday 20/08/2026, I noticed the advert had been taken down from AutoTrader and the dealership website. Upon calling both the Head Office and the Hinckley store, I was informed that the car had already been sold! Rather than explaining how this happened, staff simply dismissed the issue by stating they had other cars in stock. The issue is not alternative stock availability—it is why a vehicle was sold to someone else when I had an agreed, paid reservation on it. Was this a deliberate choice to prioritise a quicker sale, or serious internal miscommunication? Whatever the reason is, its unacceptable!! I was explicitly told to put a higher deposit than normal for them to save it till Saturday yet they still decided to sell it.
A deposit is meant to secure a transaction, not act as a temporary holding marker until another customer walks through the door. As far as I understand, once that car had been reserved for me it shouldn’t have been sold to someone else - you wouldn’t sell a house that someone’s already put a deposit on??
Had I not taken the initiative to call and check the status of the vehicle, I would have travelled to the dealership on Saturday fully expecting to purchase and collect a car that had already been sold to someone else. I consider this to be a very poor customer experience as I did not receive any commutation from the sales team and feel that I was seriously let down by the Hinckley branch.This experience has completely undermined my trust in the dealership.
The only positive element was Marina, who was professional, helpful, and efficiently processed my £300 refund over the phone. I am still waiting for a genuine explanation from management as to why the explicit agreement I was given was completely ignored.
August 20, 2026
Unprompted review
Reply from V12 Sports And Classics
We’re genuinely sorry to hear about your experience and understand why you feel so let down. We appreciate that, having paid a £300 deposit and been told the vehicle would be reserved until Saturday, you expected the agreed arrangement to be honoured.
We’re particularly disappointed to hear that you were not contacted when the vehicle was sold and that you had to chase the dealership for an explanation. This is clearly not the level of communication or customer service we aim to provide.
We’re pleased that Marina was able to assist with your refund, and we will ensure your concerns regarding the reservation and the communication from the Hinckley team are raised with management. We sincerely apologise for the frustration and loss of trust this experience has caused.
Dips was very professional
Dips was very professional, and took the time to explain everything in detail. A good experience overall 👌
August 20, 2026
Unprompted review
Reply from V12 Sports And Classics
Thank you so much for your kind words! We’re really glad to hear you had a great experience with Dips. We truly appreciate your feedback and look forward to seeing you again! 😊
Slow to respond to queries….
Was interested in a BMW car, contacted company via online form, had an initial response to online form, then no reply from specific questions asked. A few days past before i eventually had a response and excuse for delay, however car had been sold during that time. I realise a deposit can reserve a car, but I’m reluctant to do that without basic questions being answered. My car search and cash continues elsewhere…….!
August 15, 2026
Unprompted review
Reply from V12 Sports And Classics
We’re sorry to hear about your experience and completely understand your frustration. We appreciate that you wanted your questions answered before committing to a deposit, and we regret that the delay meant the BMW was sold in the meantime. We’ll take your feedback on board and review how we handle online enquiries to improve our response times. We wish you all the best with your search and hope we can have the opportunity to assist you in the future.
Dealt with Mia with all the paperwork…
Dealt with Mia with all the paperwork very professional
August 20, 2026
Unprompted review
Reply from V12 Sports And Classics
Thank you for your kind words! We’re delighted to hear that Mia provided such professional and helpful service with all the paperwork. We truly appreciate your feedback and look forward to helping you again in the future.
Excellent experience from start to…
Excellent experience from start to finish. The team was very professional, friendly, and helpful throughout the process. Everything was handled smoothly and efficiently, and I felt well looked after. I would definitely recommend this dealership.
August 15, 2026
Reply from V12 Sports And Classics
Thank you so much for your fantastic feedback! We’re delighted to hear that you had an excellent experience from start to finish. It’s wonderful to know that our team made the process smooth, efficient, and enjoyable. We really appreciate your recommendation and look forward to welcoming you back in the future! 🚗😊
It was good but took a long time to…
It was good but took a long time to sort out and iv just found out my car tax for the car I trained in was not cancelled and I didn’t know they have all the paperwork about the other car FE16 OAP.
July 3, 2026
Reply from V12 Sports And Classics
Thank you for sharing your feedback. We’re pleased to hear that your overall experience was good, although we’re sorry that the process took longer than expected. We’re also concerned to hear about the issue with the vehicle tax and appreciate you bringing this to our attention. Please contact the aftersales team directly so the team can look into the paperwork relating to FE16 OAP and help resolve this for you.
I bought a car
I bought a car. Vish told me i will call you tomorrow for delivery date now I called about four times since yesterday and everyone is telling me we call you in one hour but all lies and the advisors are not writing notes that who called for what. Now I’m considering other options.
August 17, 2026
Reply from V12 Sports And Classics
We’re very sorry to hear about your experience and completely understand your frustration. You should have received clear communication and regular updates regarding your delivery, and we apologise that this hasn’t happened. We also take your comments about call notes and follow-up seriously. Please contact us directly with your details so we can review what has happened and work to put this right. We appreciate you bringing this to our attention.
Sensible and reasonable sale.
The sale was made after discussion about various options for warranty and protection. Kelton and Ryan listened to my responses and came up with options to make the deal manageable for me and more attractive for them. Having agreed the sale I was taken through the handover with Mia who explained each stage and ensured that everything had been completed correctly before I took ownership of the vehicle.
August 18, 2026
Reply from V12 Sports And Classics
Anders, we're thrilled to hear about your positive experience at V12 Sports and Classics Worksop. It's great to know that Kelton, Ryan, and Mia were able to assist you effectively and make the process smooth and thorough. Thank you for sharing your kind feedback and the five-star rating. We hope you enjoy your new vehicle and look forward to seeing you again in the future!
We arrived at v12 sports and classics…
We arrived at v12 sports and classics having done a 2hr trip, we had done a online part ex on there site which when there was no where near the same figure but had already shown my daughter the car and she had fell in love with it. Had a test drive all good, I noticed it had different make tyres on front which isn't good as you should always change both if a problem. Bought car which we thought was a good price but not really as I had forgot about the £300 deposit i paid to reserve car my fault i know but so did they so this was lost on the part exchange. On driving car home the service fault came on 40 odd days late so there cars are not serviced. We have now had a service which isn't cheap at are local mercedes dealer and they found a cut on the inside of front tyre which had gone through the wire. New tyres on front needed. In hindsight was this car a bargain absolutely not anymore I honestly would have been better off buying from a main dealer.
August 5, 2026
Reply from V12 Sports And Classics
Thank you for taking the time to leave your feedback. We’re sorry to hear that you feel disappointed with your experience.
Regarding the £300 reservation deposit, we acknowledge this was missed when the part-exchange figures were discussed by both parties. We are currently looking into this with a view to reimbursing the £300 deposit to you.
Our vehicles are competitively priced according to their individual condition, history and servicing, and service intervals can vary between manufacturers and vehicles. The service warning appearing after purchase does not mean the vehicle was not appropriately prepared at the time of sale.
Thank you for your feedback, and we hope your daughter continues to enjoy the vehicle.
Thank you Abbie and Tiea. Your both brilliant.
Myself and my wife were very pleased with how we were treated by all the staff. We were first dealt with by Abbie and then Tiea. They were both very happy and helpful with any of our questions. We couldn’t fault either of them. It was our first dealings with the company and have already told several of our friends about V12. We would definitely recommend the company to anyone.
August 17, 2026
Reply from V12 Sports And Classics
Thank you so much for your fantastic review! We’re delighted to hear that you and your wife had such a positive experience with us.
It’s lovely to hear that Abbie and Tiea were both friendly, helpful and able to answer all of your questions. We’ll be sure to pass your kind words on to them.
We really appreciate you recommending V12 to your friends, especially after it being your first experience with us. Thank you for choosing V12, and we hope you both enjoy your new car! 😊
Jake was very professional and made the…
Jake was very professional and made the process smooth. I felt looked after and comfortable throughout while purchasing my Mercedes-Benz GLE. Would consider returning in future.
August 14, 2026
Unprompted review
Reply from V12 Sports And Classics
Thank you for your lovely review! We’re delighted to hear that Jake made the whole process smooth and professional, and that you felt looked after and comfortable throughout your purchase.
We hope you’re enjoying your Mercedes-Benz GLE and would be delighted to welcome you back to V12 in the future. Thank you for choosing us and for your recommendation! 😊
Excellent service from Mia
Excellent service from Mia, Simon and Harry. Very professional service. I would highly recommend
August 18, 2026
Unprompted review
Reply from V12 Sports And Classics
Thank you for your fantastic review! We’re delighted to hear that you received excellent service from Mia, Simon and Harry. It’s great to know that their professionalism made such a positive impression.
We really appreciate your recommendation and hope to see you again in the future. Enjoy your new car! 😊
Excellent service
Excellent service, Mia, Simon and Harry were brilliant, recommended to deal with them, best service we have ever received.
August 18, 2026
Unprompted review
Reply from V12 Sports And Classics
Thank you for your fantastic review! We’re delighted to hear that you received excellent service from Mia, Simon and Harry. It’s great to know that their professionalism made such a positive impression.
We really appreciate your recommendation and hope to see you again in the future. Enjoy your new car! 😊
very helpful quick and easy
very helpful quick and easy , friendly staff including mo
August 18, 2026
Unprompted review
Reply from V12 Sports And Classics
Thank you for your lovely review! We’re so pleased to hear that you found the process quick and easy, and that our team were friendly and helpful throughout.
We’ll be sure to pass your kind words on to Mo. We really appreciate your feedback and hope you enjoy your new car! 😊
Great communication friendly…
Great communication friendly proffesional would buy again.
August 18, 2026
Unprompted review
Reply from V12 Sports And Classics
Thank you for your fantastic review! We’re so pleased to hear that you experienced great communication and found our team friendly and professional throughout.
We really appreciate your kind words and would be delighted to welcome you back to V12 in the future. Enjoy your new car! 😊
Robin was very helpful informative and…
Robin was very helpful informative and friendly. Good atmosphere in the showroom.
August 16, 2026
Unprompted review
Reply from V12 Sports And Classics
Thank you so much for your kind words! We’re delighted to hear that Robin was helpful, informative, and friendly, and that you enjoyed the atmosphere in our showroom. We really appreciate you taking the time to share your experience.
I am recently bought my car from Sarda…
I am recently bought my car from Sarda and couldn’t have asked for a better experience. From start to finish, Sarda was friendly, professional and genuinely helpful. There was no pressure at any point, and he took the time to answer all my questions and make sure I was completely happy with everything.
The whole process was straightforward and stress-free, and I felt I was dealing with someone I could trust.
I’m really pleased with the car and would have no hesitation recommending Sarda to anyone looking to buy a car. Great service from start to finish — thank you, Sarda!
August 17, 2026
Unprompted review
Reply from V12 Sports And Classics
Thank you so much for your wonderful review! We’re delighted to hear that Sarda made your car-buying experience so straightforward, professional, and stress-free. It’s fantastic to know you felt well looked after and confident throughout the process.
We hope you enjoy your new car, and we really appreciate your recommendation. Thank you again for choosing us!
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