Received replacement of faulty product without any hassle, really appreciated that! Overall Velo pouches are better than other competitors in my option, quality is always there and if not, you're quic... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ladies of a certain age have quite a few issues with technology ie open browser and take photo to validate age, well that's like talking to fairies to me, Customer services very quickly helped me vali... See more
Company replied
Brun A. was extremely helpful, I was having issues figuring out how to apply the correct discount code - he sent an email for me to follow up - and then before i had even had the chance to respond he... See more
Company replied
I can’t recommend Velos enough! I recently had a delivery issue, and Jeta F from customer service was absolutely amazing. She was understanding, reassuring, and made the process effortless. Every tim... See more
Company replied
4.5
Excellent
358 reviews
Replied to 53% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A small issue with Evri (no surprises…
A small issue with Evri (no surprises there) was resolved quickly and smoothly by the customer care team! Amazing service. Highly recommend!
October 16, 2024
Unprompted review
Reply from Velo United Kingdom
Hello George, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Outstanding customer service from Olja
I had an issue with ordering a free trial sample. I called up and I was able to speak with an adviser immediately, who resolved the issue swiftly and professionally. Thank you Olja for being so polite, respectful and helpful.
October 11, 2024
Unprompted review
Reply from Velo United Kingdom
Hello Alex, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Fancied a change
I recently moved over from Nordic Spirit to Velo because I was massively interested in their flavours and the fact they DO a subscription so you can save money each month. Velo has never failed to impress me, the flavours I like the most and will continue using are Orange Spark, Mango Flame, Wintry Watermelon and the new flavours I ordered yesterday were Purple Grape and Ruby Berry.
The delivery time was great as they dispatch same day and get them to you the following day, a truly amazing experience and will definitely continue ordering from them.
Kind regards,
Kyle.
October 11, 2024
Unprompted review
Reply from Velo United Kingdom
Hello Kyle, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
My order had not turned up
My order had not turned up. I’ve never had an issue before, so I emailed customer services and they were very quick to get back to me. They were so helpful and resolved the issue quickly. This has not put me off using velo. It’s just made me trust them a little more, due to how well they dealt with my issue.
October 7, 2024
Unprompted review
Reply from Velo United Kingdom
Hello Rachel, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Had an issue with subscription and it…
Had an issue with subscription and it was resolved so quickly. I was shocked. It's frustrating but honestly with in 24hrs it was sorted and items arrived. Thanks for the support
October 2, 2024
Unprompted review
Reply from Velo United Kingdom
Hello, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Bought 10 coffee flavour tubs
Bought 10 coffee flavour tubs. Used then all the time had problems with the first 3 tubs split pouches in them so I ask to change the 7 I didn't open and the 3 I opened with dust on them from broken pouches. I sent photos every thing to them and they offered me 1 tube to say sorry. I said that is not what I want I wanted a replacement. They said they would send return labels never heard from them since so going to open case with PayPal.
Stay away from company
September 23, 2024
Unprompted review
Reply from Velo United Kingdom
Hello Carl. Thank you for your feedback; we were sorry to hear about your issues. A member of the Customer Care Team will contact you shortly.
Unnecessarily complicated payment issues
Yet again my old card details are being defaulted resulting in a subscription not being delivered. I am sick of trying to sort this out. Why don't Velo make their website as simple as others? This is the fourth month in a row, and it's getting tiresome to say the very least.
September 29, 2024
Unprompted review
Reply from Velo United Kingdom
Hello Lee. Thank you for your feedback; we were sorry to hear about your issues. A member of the Customer Care Team will contact you shortly.
I had a problem with a delivery of an…
I had a problem with a delivery of an order which never arrived so I contacted customer service. Nora went above and beyond to fix this issue for me quickly and efficiently too. Best customer service I have ever received!
September 12, 2024
Unprompted review
Reply from Velo United Kingdom
Hello Oakley, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Customer services were very easy to…
Customer services were very easy to contact, which is rare these days, extremely helpful and fast to rectify the mistake (which wasn’t even theirs). Perfect service.
September 11, 2024
Unprompted review
Reply from Velo United Kingdom
Hello Giles, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Had a problem when ordering
Had a problem when ordering my subscription which was split into 2 orders instead of 1 reducing the discount I received, got a response after 2 days offering a refund for the difference or 2 free box’s of my choice
September 8, 2024
Unprompted review
Reply from Velo United Kingdom
Hello Scott, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Greta customer service
September 9, 2024
Unprompted review
Reply from Velo United Kingdom
Hello Alex, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Helpful and efficient
Contacted customer services as courier informed me package damaged in transit and couldn’t deliver. Customer services sorted a replacement order quickly and incredibly helpfully. Great service
September 3, 2024
Unprompted review
Reply from Velo United Kingdom
Hello Suzie, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Reply from Velo United Kingdom
Hello Said, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Contacted Customer Services
Contacted Customer Services as I was due to go away & needed my subscription sending out that day to arrive before I left.
Gabor was very helpful & resolved the issue speedily & efficiently.
August 28, 2024
Unprompted review
Reply from Velo United Kingdom
Hello Adam, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Made contact with customer services as…
Made contact with customer services as one of the pouches had ruptured on arrival, I only wanted to know if it would be ok to use with the innards exposed on the other pouches. Very prompt responses and a replacement can in the post (unexpectedly). Very pleased with the service.
August 27, 2024
Unprompted review
Reply from Velo United Kingdom
Hello James, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Customer experience I have received was…
Customer experience I have received was outstanding, couldn't ask for anything better from them. Always so happy to help and get my issue resolved with no hesitation. So happy with the help.
August 23, 2024
Unprompted review
Reply from Velo United Kingdom
Hello Katie, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Great customer service
Great customer service, polite, quick to respond and issue resolved
August 22, 2024
Unprompted review
Reply from Velo United Kingdom
Hello Charlene, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Brilliant customer service
Exceptional customer service from Linda! My parcel was delayed by Evri. I contacted velo via their contact form and heard back within 24 hours. A new parcel was arranged and delivered promply. Can't fault the customer service. Thank you!
August 21, 2024
Unprompted review
Reply from Velo United Kingdom
Hello, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Defiantly my favoured brand
Defiantly my favoured brand. Will be buying more.
Would like some more flavour in the 4mg range though.
August 20, 2024
Unprompted review
Reply from Velo United Kingdom
Hello Anna, thanks for giving us your feedback. It’s always great to hear that our customers enjoy using our products. Remember, if you have any questions about our products, the Customer Care Team are always on hand to help. You can either call them on 0808 555 5938, 6 days a week between 8am – 6pm. Or, use our online chat service, again available 6 days a week, or send us an email at: Info.gb@velo.com
Very good customer service
August 15, 2024
Unprompted review
Reply from Velo United Kingdom
Hello William, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website
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