Venture Direct Reviews 

Has anyone been able to get a refund. Purchased a Christmas present and not turned up, no reply to emails. Please tell me this isn’t a scam. How are websites like this able to function

Like others I wished I checked the reviews. I ordered my product in mid November and got an email on 8 December telling me it was out of stock and offered me an unsuitable alternative so I asked for a refund...... I am still waiting for my refund despite numerous calls to the company. It is now 27 December!!!

Perhaps we could collectively take this to WatchDog and see if they can help get our money back??? Awful company!!!

Update 12-01-18
You will note that the company has responded that I will get my refund. It has still not been received so I believe that my only option is to take them to the small claims Court.

It seems when they do actually bother to respond they just feed you with lies. How can a refund take over 1 month and still not be received?

Worst company I have ever dealt with. Don’t answer email, cut you off on live chat, waited 98mins for a phone response and was cut off when I reached the front of the cue. The delivery times are misleading at best. Don’t use them

Awful experience. placed order on 3rd Dec. but never received. They do not respond in mails and calls. Unfortunately may be fraud? Wondering if I take my money back. So many people, so many victims? Who is going to protect us?

Appalling Customer service. Item originally ordered I was told was out of stock - after about 4 weeks, and that I could choose something else, but would have to pay the difference, which is fair enough. Except, when I chose another item they never got back to me with a payment link, but keep sending me detail of the new item, and now the difference in price has nearly doubled.

Will avoid at all costs in the future.

Still waiting for product, and getting ANY response from them is nearly impossible. Next stop Trading Standards.

So now middle of March 2018, have been told my refund has been processed - I wait with baited breath to see if it any of it turns up in my account.

Finally, got my refund - please avoid using this company.

I placed my order and thought everything would be just fine. Then I heard nothing about my order. So I did some googling and found the bad reviews on Trustpilot. I started to get worried. I contacted the site through the online chat several times and kept being told to wait another couple of days each time. They assured me they were legit. But eventually I got the email saying my order had been fulfilled and the shipment contact from DPD. The package arrived today 'just' in time for Christmas. The whole process was slower and longer than expected but I suppose it is a busy time of year. Anyway, the item I ordered has arrived ..... it's exactly as ordered .... and I have to say at a VERY good price. I was skeptical but I was proven wrong. I would use this site again but would just allow a bit longer for fulfillment and delivery.

UPDATE

Ana Marie and Lorraine B were very helpful during online chats regarding my order 506-15239. Thank you.

Paid £218 for a watch 8th December...
Still not arrived 22nd December..
Unable to contact them via chat, email or phone..
Received no emails from them other than.. we've got your money and will process the order..
At minimum incredibly poor service, at worst a total scam...!
Very disappointed.. especially as it was a present...

Disgraceful company.... The old saying goes "If it's too good to be true.... It usually is"

Sums this company up to the letter. Assume holding funds for large valuable items in their bank account for up to 8 weeks will earn them a pretty penny on interest alone.

A tragic excuse for a company. No possibility of goods being delivered and poor excuses given by the customer service team when you finally manage to speak with someone over a chat box. They DONT answer emails and they DONT connect calls.

DO NOT USE

BUYER BEWARE

Avoid Venture Direct - Awful awful company. Ordered an expensive gift for my wifes birthday.....which is tomorrow 22nd December...guess what still hasn't arrived. The 6-8 business day delivery time is complete lies. Even worse all my emails etc have been ignored!
Will now sue them

Still waiting for my order which was placed on 10th December. No response to my emails and on hold for nearly an hour for it to just ring out. Then rung straight back to a message saying ring back during office hours..... funny that coz it was during office hours. Absolutely fuming, no Christmas present and now no time to order a replacement. Won't be using you again and I suggest others stay clear too!

Why didn’t I check this out earlier, ordered hubbys main present no show, no relies to emails, livid iam thank goodness the credit card are gonna save me.
DO NOT ORDER FROM THESE

well i did as many on here and ordered b4 i read reviews ordered on 3/11/17 finally arrived on 20/12 so NO its NOT a scam but its extremely slow due to its base in hong kong fair play they did reply to emails nuff said

I ordered a apple TV on the 11th December and i haven't had anything. it was meant to be for my daughter for her Xmas present. I have rang to which i spent over a hour and 10 minutes to then be put through to answer phone message, i have emailed with my order number 506-16052 and still no reply.

looking at reviews from everybody else this company doesn't look after its customers and i now wise i had looked at the reviews before ordering from them.

I'm now going to have a very disappointed daughter because of this company.

review rating of one star is being genuine's.

order ref: 506-15702 Ordered what I considered an expensive watch for husbands xmas present; ordered 3rd Dec.6-8 day delivery, now 21st and nothing, no response to email or phone call. Please send watch or immediate refund! Mrs Simms

I have submitted a formal complaint by email but since my other emails have not been responded to I am writing on here in hope of a reply.

I cancelled my order 506-15610 because the order was not dispatched in the agreed time and I am awaiting a refund.

I am very concerned because this has not come through (this started on 30 November 2017) and no responses.

UPDATE:

3 weeks after cancelling the order my refund has come into my bank.

I submitted a formal complaint by email, which eventually got a response although it was not treated as a complaint. I was eventually given an email saying the refund had been processed and was with the bank, and almost a week later it showed in my account.

It was a stressful experience thinking I had been scammed and the number of emails I had to send to sort it but I am glad to say they did eventually process the refund.

This site is a waste of time & money! No contact made when buying something no tracking numbers when you try to call your company you just get put on hold for hours on end & it’s costs you so plesse don’t waste your time & money like I’ve alreday said,. If anyone is going to spend there money here I would first look in the to site before hand save you lot trouble thanks

Placed an order for an item (6-8 working days to dispatch), email said we're preparing your product for dispatch and will contact you when it has been dispatched.
2 weeks, no further contact, I've tried emailing, calling and web chat.

The webchat never gets you to "the front of the queue" and the phone eventually gets you there, but just rings out. Awful service and I will NOT use them again!

Terrible . I have sent several emails about my order 50615780. No reply from email or live chat
I worked hard long hours to get my son the watch he liked and now put of pocket and very angry . Seeking refund

Dia Experience, rang helpline, on hold for ever then cut off.

Ordered Watch on the 2nd December, issue with address but nothing that would stop the Purchase, this was sent on the 11th December, Yes 9 days from Order date to Query of Address (This is not acceptable).

DPD parcel tracking number down as "Test" to make it look like they are sending your parcel but they are not, then got message from DPD to say they have not received the parcel so cannot deliver (this was on the 19th of December).

Have sent an email asking for refund but nothing back....absolute sham of a company...have now had to buy the same watch elsewhere and be £'00 of pounds of of pocket.....

If you expect good customer service and communicate....don't shop here..

UK 506-15664 Order number