Complete rip off - Ordered map which I paid £4.99 for next day delivery. Never arrived and asked for a refund but they only refunded cost of map and kept postage. Don’t use….still waiting for the... See more
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Avoid Venture Direct - Awful awful company. Ordered an expensive gift for my wifes birthday.....which is tomorrow 22nd December...guess what still hasn't arrived. The 6-8 business day delivery time i... See more
Words fail me!! I have never dealt with such an awful company in all my days. Like all those others reviewing Venture Direct - the order I placed and paid for in early December never materialised... See more
Company replied
Clearly something dodgy about this company. Ordered a Casio watch for my daughter - belated Christmas present. Similar story to others - told out of stock and offered refund. The advised would take... See more
Company replied
Company details
Information provided by various external sources
Venture Direct is a British based company with extensive experience as a global online retailer of quality electronic brands including Canon, Nikon, Apple, Samsung, Sony, Panasonic and specialises in Digital SLR's, Tablets, Mobile Phones, Lenses and much more. We have offices across the globe in the UK, US and HK along with a dedicated team who all share a passion for technology, from the latest cameras to flying gadgets! Our own distribution centres span three continents, with warehouses in the UK, USA and Hong Kong, aiming to always bring you the latest quality products at better than high street prices, without compromising on customer service.
Contact info
1.0
Bad
687 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Item not delivered within the delivery …
Item not delivered within the delivery quota of 6-8 days. No email corresponce to either explain a delay or response to queried email i sent. Went on the live chat and waited 2hours to get down a queue of 9. Then after queue of 1 the chat terminated. Disgusting amd disgrace of a company.
Tried every form of contact and they are not reachable. No matter the comments below they are a fraud.
December 13, 2017
Unprompted review
Reply from Venture Direct
Hi Ryan,
Thank you for bringing this to our attention. We apologize for all the troubles we may have caused you. we work extremely hard to assist all the customers and deliver all the orders in a timely manner. However, stated delivery and processing times are based on industry averages and delays may occur due to unforeseen circumstances.
Though this incident, we would be grateful if you could still provide us with the order number so that we can investigate what happened.
We hope to hear from you soon.
No delivery of order and no reply to my …
No delivery of order and no reply to my emails. Telephoned and answer machine states they close at 1pm on weekdays!!!!! no wonder they can't fullfill orders. Trying to get refund through my bank.
December 13, 2017
Unprompted review
Reply from Venture Direct
Hi Joanne,
We deeply apologize for any frustrations this may have caused. We work so hard to deliver all the orders in a timely manner but stated delivery and processing times are based on industry averages and delays may occur due to unforeseen circumstances.
We would greatly appreciate if you could give us your order number so we can investigate further and get it resolved for you.
We look forward to hearing from you.
Outrageous Service Order 506-15591
Outrageous Service - Order Smart Watch 30 November paid for priority delivery £21. 14 days later nothing. The customer service number takes years to be answered the chat is even worse.
When you get through its not help its we can see your order has been accepted cannot get my money back ether.
This is just theft.
December 13, 2017
Unprompted review
Reply from Venture Direct
Hi Shingi,
We are truly sorry for the delay in getting your order and for those times that we failed to respond to you. We are working double time to accommodate all the customer and deliver all the orders in a timely manner. However, the overall volume of last-minute orders has exceeded all expectations, causing some unexpected delays in the delivery of the certain parcel.
We regret to learn that your order was canceled as you requested. Please note that the refund would usually take 10 business days, before the funds leave our accounts. After that, the posting of the refund would depend entirely on your bank's process.
Please cancel order: 506-15649 and process refund ASAP
It has not been helpful having to wait for so long without so much as an email to provide an update. I understand you are inundated with orders etc, but the least you could do is respond to emails, calls, chats....at least make a little effort.
I needed the lens for my Christmas party on Saturday. I ordered it December 2nd, and it's not here, so I have no choice but to request cancellation and pay slightly more for it to get it quicker. Please cancel and provide full refund.
Thank you.
December 13, 2017
Unprompted review
Reply from Venture Direct
Hi Bosun,
Apologies for the delay in getting your order and for those times that we weren't able to get back to you. We're doing our best to assist all the customers and deliver all the orders on time. Unfortunately, the overall volume of last-minute orders has exceeded all expectations, causing some unexpected delays in the delivery of the certain parcel.
As you requested, your order has already been canceled. Please be advised that the refund would usually take 10 business days, before the funds leave our accounts. After that, the posting of the refund would depend entirely on your bank's process.
We're sorry for not being able to complete your order. We hope to provide you better services in the future.
After 7 weeks of waiting the item …
After 7 weeks of waiting the item arrived today.
December 13, 2017
Unprompted review
Reply from Venture Direct
Hi Onika,
Thank you for your feedback and letting us know that you've already received your order. We sincerely apologize for the delay and inconvenience. Despite all our effort to deliver all the orders on time, some things are beyond our control. We'll take this as a learning experience and we hope to provide you better services in the future.
Also, we would love to have you share your thoughts about your purchase. We hope to hear from you soon.
Order number 506-15513
Order no 506-15513. IVE ASKED FOR A REFUND AND STILL NOT RECIEVED ANY ACKNOWLEDGEMENT ..I’ve tried to send you my order number by email and your live chat but had no reply so I’ve had to write on here again!! Please refund my money ASAP !! Your customer care is outrageous.. this seems to be the only way you reply
December 13, 2017
Unprompted review
Reply from Venture Direct
Hi Mr. Weatherley,
We deeply apologize for the trouble this may have caused. We are working double time to assist all customers as quickly as possible. We regret to learn that your order has been canceled as you requested. Please note that the refund would usually take 10 business days, before the funds leave our accounts. After that, the posting of the refund would depend entirely on your bank's process.
Please accept our apology for not being able to complete your order.
The worst supply chain in the UK
The worst supply chain in the UK - Upon waiting 1 hour on the phone in the queue and half hour on live chat this is the feedback i was given by their representative. Upon asking to speak with their manager i was told that manager cannot support this request.
" I am sorry to disappoint you, but upon checking, I can see that there has been a delay in your order due to an increase in the demand for the item in the market, the supply lines are convoluted at the moment. The stocks that we have in the warehouse are depleted and because of this, the system was not able to cope and update the website accordingly.
At the moment we are unable to confirm a delivery date for the item on your order. Rest assured that I already requested an update from our Purchase team and our purchasing staff is working flat out to secure stock for your order as fast as possible. We will update you within 1-2 business days once we have more news, but if you prefer to cancel your order or if you would like to explore alternative options please let us know."
December 13, 2017
Unprompted review
Reply from Venture Direct
Hi Saloni,
Our sincerest apologies for the delay and inconvenience. We work extremely hard to accommodate all the customers and deliver all the orders in a timely manner but some things are beyond our control. The stated delivery and processing times are based on industry averages and delays may occur due to unforeseen circumstances.
Though this incident, we would be grateful if you could still provide us with the order number so that we can investigate what happened.
We look forward to hearing from you.
I ordered an Ipad on the 3rd december …
I ordered an Ipad on the 3rd december and have now emailed 4 times and still not heard anything from this company. I aslo called the phone number supplied and this is registered to a private residence.
December 13, 2017
Unprompted review
Reply from Venture Direct
Hi Nicola,
We really appreciate you as a customer and understand the importance of receiving your parcel when you place the order. We are truly sorry for the trouble this may have caused you. We'd appreciate if you could give us your order number so we can investigate further and get it resolved for you.
Also, you may contact us at +44 1290211171 during business hours.
8:00AM - 5:00PM on Weekdays (GMT)
8:00AM - 1:00PM on Weekends (GMT)
We hope to hear from you soon.
I ordered a Canon lens on the 24 th Nov …
I ordered a Canon lens on the 24 th Nov . The lead in time I was quoted for delivery was 6-8 days . It’s now the 13 th Dec and still no sign of the lens .
December 12, 2017
Unprompted review
Reply from Venture Direct
Hi Andy,
Thank you for bringing this to our attention. We understand how disappointing this can be and we apologize for any inconvenience this has caused you. Allow us to assist you with this so we can also keep track of the issue. Please provide your order number and be rest assured that we will take actions on to this.
We look forward to communicating with you and working toward earning your trust.
I order a iphone 6 3 weeks ago i have …
I order a iphone 6 3 weeks ago i have emailed several times no answer it still not shipped it costs 330euros was taken of my credit card when i ordered it. I don't know what is going on? Any answers??
December 12, 2017
Unprompted review
Reply from Venture Direct
Hi Kathleen,
Thank you for giving us your feedback. We are very sorry for the delay that you experienced in receiving a response and getting your order. We'd greatly appreciate if you could provide your order number so we can look into it and make things right.
We hope to hear from you soon.
506-15730
506-15730
Faithful Oraene
I ordered a camera on the 3rd of December and have called, e-mailed, but got no response. I am ravelling really soon and need a response
December 12, 2017
Unprompted review
Reply from Venture Direct
Hi,
We apologize for the lack of a response that you've received. We work so hard to assist all the customers as quickly as possible. Please accept our apology for those times that we weren't able to get back to you.
In looking at your account, we can see that your order has already been checked and processed. We're just waiting for it to be dispatched from our warehouse. We'll get in contact with you in the coming days to discuss this further and get this sorted.
We look forward to communicating with you.
Section 75 raised with credit card provider
Section 75 raised with credit card provider due to FRAUD ... enough said
Refund promised, has never arrived
Order 506-15344
NEVER AGAIN !!
December 12, 2017
Unprompted review
Reply from Venture Direct
Hi,
Our sincerest apologies for the delay and inconvenience. We'd appreciate if you could provide us your order number and more information about your concern so we can investigate further and get it resolved in a satisfactory manner.
We look forward to hearing from you.
Your order(506-15407) has been …
Your order(506-15407) has been processed. I placed this order or 25th Nov and got that message from Venture Direct, I have heard nothing since. Don't respond to emails! This was a gift for my son 21st which is today!!! Fuming!! I want my order cancelled and a refund issued immediately. This is disgusting service, the worst. I cannot afford to buy a replacement else where until I have my money returned. Sort this ASAP.
December 12, 2017
Unprompted review
Reply from Venture Direct
Hi Bradley,
We apologize if our services did not meet your expectations, and appreciate you taking time to share your concerns. We understand where you're coming from and this is definitely not the experience we want you to have. However, some things are beyond our control.
As you requested, your order has already been canceled. The refund would usually take 10 business days, before the funds leave our accounts. After that, the posting of the refund would depend entirely on your bank's process.
Once again, we are sorry for the inconveniences we have caused you and we hope to offer you better services in future.
Awful company
Awful company, pretend to be in the UK when it is not, cuts you off on chat, does not respond to emails, just lies and says they have. Avoid at all costs
So despite the comment below saying they wanted to help, rang customer service again, got no help again, no email and no return phone call as promised, still awaiting promised refund have now gone to trading standards, this company does not even ship from the UK. DO NOT USE OR TRUST THEM
December 11, 2017
Unprompted review
Reply from Venture Direct
Hi Steve,
We are very sorry for all the trouble this may have caused and for those that we weren't able to get back to you. We are working double time to accommodate all our customers and deliver all the orders in a timely manner. However, some things are beyond our control.
We'd greatly appreciate if you could provide us your order number so we can look into it and make things right.
We hope to hear from you soon.
Hi....i ordered a watch on the 3rd …
Hi....i ordered a watch on the 3rd December and after 2 emails I have had no reply....im really not happy and would rather have a full refund so I can go and buy from someone else.....my order number is reference 506-15696....thank you
Sarah Hinde
December 11, 2017
Unprompted review
Reply from Venture Direct
Hi Sarah,
Our sincerest apologies for the delay and inconvenience. We're doing best to deliver all the orders but unfortunately, the overall volume of last-minute orders has exceeded all expectations, causing some unexpected delays in the delivery of the certain parcel.
As you requested, your order has already been canceled. The refund would usually take 10 business days, before the funds leave our accounts. After that, the posting of the refund would depend entirely on your bank's process.
We're taking steps to ensure that this would never happen again. We hope to serve you better in the future.
Not trustworthy
Not trustworthy! Don’t buy from them!
I’ve had exactly same experience as everyone else regarding this company.
My order (with reference 506-15440) placed 2 weeks ago with no news the payment was taken right away and I recieved an email just to confirm the order was placed! I regrets not having read these reviews before!! Like Everynoe else I have tried emailing, calling and using the pretend live chat, and like all no reply.
Please arrange immediate refund.
Very very bad service extremely disappointed!
December 11, 2017
Unprompted review
Reply from Venture Direct
Hi Gary,
We deeply apologize for the delay and inconvenience this may have caused. Despite our effort to deliver your order on time, it’s quite unfortunate that the overall volume of last-minute orders has exceeded all expectations, causing some unexpected delays in the delivery of the certain parcel.
As you requested, your order has already been canceled. The refund would usually take 10 business days, before the funds leave our accounts. After that, the posting of the refund would depend entirely on your bank's process.
We are very sorry for not being able to complete your order.
Don't order from these people!!!!!
Ordered a camera for £309 online (Order 506-15268), money was taken 2 days later and here i am, 3 weeks later and STILL no camera. Emails to the customer service address are unanswered and i'm currently sat on hold and have been for a good 30 mins waiting at queue position 5!!
If you've ordered through these people, contact trading standards as this company are shysters.
December 11, 2017
Unprompted review
Reply from Venture Direct
Hi Amanda,
We sincerely apologize for the frustration and trouble we have caused you. We work extremely hard to accommodate all customers and deliver all orders on time. However, stated delivery and processing times are based on industry averages and delays may occur due to unforeseen circumstances.
Also, it appears that your order has been checked and processed and we're just waiting for it to be dispatched from our warehouse. We'll be reaching out to you to discuss this further and get this sorted.
We will make every effort to see that this never happens again.
Help!
My order number is: 506-11849.
I ordered a Fujifilm FinePix XP90 on July 11th and it never arrived. I waited for so long I actually forgot about it until last week.
December 11, 2017
Unprompted review
Reply from Venture Direct
Hi Samuel,
Our sincerest apologies for the delay. We understand how inconvenient this. We're doing our best to deliver all the orders in a timely manner but some things are beyond our control.
As you requested, you order has been cancelled. Please note that the refund would usually take 10 business days, before the funds leave our accounts. After that, the posting of the refund would depend entirely on your bank's process.
We are very sorry for not being able to complete your order. We hope to serve you better in the future.
Absolute Fraudsters, avoid like the plague!!!!!!!!!!
I would honestly like to give this company a rating of less than one star but am not able to. In my opinion, these people are fraudsters, they take your money, make promises of delivery within a set time with no intention at all of ever delivering your product.
They will not respond to your emails and will leave you on the end of the phone in a phantom queue which you will never reach the front of and then unceremoniously cut the call after 20+ minutes.
If you have already ordered from them, then contact your credit card suppliers now for a refund. If you were going to order, pay the extra and actually receive your item!
December 11, 2017
Unprompted review
Reply from Venture Direct
Hi Manish,
We are truly for the delay and inconvenience. We work so hard to assist all our customers and deliver all the orders on time. However, stated delivery and processing times are based on industry averages and delays may occur due to unforeseen circumstances.
We'd appreciate if you could give us your order number so we can look into it and get it resolved in a satisfactory manner.
We hope to hear from you soon.
Not trustworthy! Don’t buy from them!
I’ve had exactly same experience as everyone else regarding this company.
My order (with reference 506-15788) placed a week ago no news since payment is been taken right away and got an email just to confirm order placed! I regrets not having read this before!!
Please arrange immediate refund I would also contact my bank credit card today!
Very very bad and disappointed!
December 11, 2017
Unprompted review
Reply from Venture Direct
Hi Daniela,
We sincerely apologize for the delay and inconvenience we may have caused you. We work so hard to deliver all the orders on time. However, the overall volume of last-minute orders has exceeded all expectations, causing some unexpected delays in the delivery of the certain parcel.
As you requested, you order has been cancelled. Please note that the refund would usually take 10 business days, before the funds leave our accounts. After that, the posting of the refund would depend entirely on your bank's process.
We hope to serve you better in the future.
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