Vera Bradley Reviews 

Do not order from this company. I ordered a bag and wallet. They sent my a pair of sunglasses. They are refusing a full refund unless I send the sunglasses back (to China) at my own expense, which they are advising against because they might get lost. If I don't send them back then they will only refund 35% of my purchase!!
A complete joke of a company and completely unethical.

I placed an order with them and used a wrong card. Their customer service people are rude and very unhelpful. I have been told several times that they were difficult to deal with and I guess they were right. I do a lot of online ordering and have never had as much trouble. Crappy workers - crappy company - crappy website.

I would not suggest anyone to work for this company. I was hired as a Seasonal employee for Christmas then moved to a Part time Sales Associate after asking if I could stay. I really enjoyed working there at the time. They did not train on the floor and constantly locked me out of the system. I averaged 5 hours every other month if lucky. Meaning everytime I came to work I had to call support and change my information to clock in. Everytime I would go into work everything was rearranged. So when customers asked for help, I wasn't able to help and it made me look stupid. My boss had given me hours I was not notified about until I received a call the day of asking if I was coming in. A day before I sent my manager at the time a message in regards to when I can come in to get a form signed. This form was proof of employment for my insurance in which she replied, you can fill it out. Refusing to sign it. Due to this, I lost my insurance. Causing me to reapply to try to receive them again. I'm still waiting. Within that message, I also asked about upcoming hours I would have. She did not mention anything about my schedule for the next day. My last shift I walked in straight to the back (without being seen=safety hazard) to put my stuff in my locker. The locker was cleaned out. My boss at the time would let us put stuff in our lockers to hold until we could pay for the items we wanted to buy. I came in that day to make a big purchase (all the stuff in my locker)(also a loss for the company) and everything was gone. So, I proceeded to leave the store to go home. I then sent my boss another message asking why my locker was cleaned out and was informed that the big boss was visiting soon. I take it as she did not want the boss to know about the stuff being held in the lockers. There were many other issues within the year I worked there but these were the main ones. This was the location in Texas City (Tanger Outlets-Houston Tx). I wanted to inform others about this so they don't experience what I did.

My package was lost in shipping, shows it was never delivered and they won't refund my purchase price or send me a new bag, so now I'm just our $100. Customer service is a joke - even with the UPS tracking number showing this package is lost in transit, their advice is "just wait for 10 more days". It's already been 9 days! I needed this bag for a trip, it clearly hasn't arrived on time and now my $100 is being held hostage by Vera Bradley, so I can't even go buy a new bag. Shocked at how horrible their customer service is for the prices they charge. Kate Spade has amazing service and better quality - replaced my bag when it torn within the first year, zero questions asked and didn't charge me for shipping. Their customer service team will even text with you. Vera Bradley you have to wait 48 hours for a response! Just absolutely shocked that they don't make things right. If you do want to order just buy on Amazon and then Amazon will refund your return immediately - zero hoops to jump through.

Way too expensive. I’ve always thought they were. I bought one second hand, very cheap. Tag says made in China.
Don’t give this company their bloated prices.
Ever.

I love thé show, thé acting and the plots. But I do not enjoy how Vera treats her sidekick like a coffee boy with no brains. It is annoying.

Vera Bradley does not back their products. The one carry strap on large travel duffle bag has completely fallen apart. I have barely used it which is evident by the pictures I sent. Product is made of cheap materials or defective but they will not replace the bag. Disappointed with response I received after sending all required information and pictures.

My first Vera Bradley purchases were patterns Chanticlear (retired in Spring 1998) and Black Walnut (retired in Fall 1999), so you can see that I've been a VB fan for a long time.
Recently, my sister bought me a VB bag at an outlet store and I'm so disappointed in it. The lining is nylon and not attached to the inside of the bag, so the pockets flop in when filled. Also, the cardboard base is not removable so it cannot be washed in the machine.
I'm very disappointed in the quality of the bag overall.

It's also a style not available in the VB retail store.

I have since learned that many manufacturers make lesser quality products for sale in their outlet stores.

I'm sorry to learn that Vera Bradley is one of them.

Do not order online. They use every trick in the book to take advantage of you. It was my first order and I assumed they would be a reputable company because so many women own their products and they’ve been around so long. When I contacted customer service chat they were completely unhelpful.

Ordered a robe. Made the mistake of partially removing the tag. Robe is too large. Contacted Vera Bradley and was told robe would be considered altered and I would not get credit to replace it. Next time I will shop at Target or Amazon. I would have no problem with them and would probably be told to keep the robe and would get a full refund and would be able to buy the correct size.

Vera Bradley Please help me. I’m dying, Your business partner and Licensee Matthew Healy FROM Apparel Partnership Group LLC ordered goods with Vera Bradley brand before Covid. Post-Covid he’s refused to buy the goods. Our money is stuck since March 2020. Please help us to get out of this. The products have your brand name. It tarnishes your image.

Total Qty Left: 25,680
Value of Left: USD 168,932

I love all my bags. Great product. I only had two issues with two of my bags, but some with customer service representative an she resolve my issues

I usually like positing such reviews as I am using there products and their online marketing & shipping system also positive as we are in a pandemic there are shipping issues globally. They always responding Byers quarry .

I ordered from verabradleyoutlet.club. The site is a fraud even though it looks authentic. They even have pop ups saying this person ordered this and all of these positive reviews. After 3 weeks of my order not shipping I wrote to their customer service, there is no phone number, contact-viridiangel.com. The reply was sorry dear we don't have your order. I sent them a picture of my order confirmation with the contact-viridiangel.com email clearly posted on there to contact. I sent that to them. No reply, sent it again, no reply. My credit card company is refunding my money.

I paid for $30 for express delivery- the item did not arrive on time. In fact, it arrived a week after it was supposed to. They used covid as an excuse... I have not had any issues with express delivery from any other companies, and I constantly order online-(ask Mo, my UPS driver and now good friend since she’s always at my house).
My $30 was refunded, but that does not make up for the fact that my gift did not arrive on time. DO NOT OFFER EXPRESS DELIVERY IF YOU CANNOT HONOR IT.

My wallet the clasp on the front just fell off for no reason. Now I need another wallet.

my daughters and i all went shopping at the mall in cool springs, tennessee. we decided to go into vera bradley to purchase backpacks and lunchboxes for the upcoming 2021-2022 school year. we went in excited and expecting a great outcome and experience given the prices of their products. but, were appalled by the awful customer service and behavior of the staff. everyone working there had a snarky attitude and were incredibly rude. i don’t like writing reviews like this, but unfortunately i felt the need to. we ended up spending over $300 in store. with this much money spent, you would think the workers would be more respectful and pleasant. as i was very disappointed with my experience today, i will not be shopping at vera bradley anytime in the near future.

I usually don’t like positing such reviews but I am really appalled with the customer service. I order some items on May22nd.until today there is no sign of my package nor my refund. They stopped responding to my emails. When I contacted them via their Instagram handle on jun 15, I was
Promised a refund which has never happened as well.
Yes we are in a pandemic there are shipping issues globally. But I don’t think not responding to your customers is nice thing to do. At least update me so I can baseline my expectations.
Now I will be happy if PayPal accepts my dispute to begin with.
Also , I wish I had read these reviews sooner. :(

DO NOT MAKE AN ACCOUNT WITH THIS COMPANY!! They will not let you delete it even if you have only bought one item 5 years ago. This is very immature and not professional. It is a minor thing with a major inconvenience to all their past customers.

Your customer service is excellent, but I ordered a crossbody/fanny pack bag and when it came the fanny pack strap would not go through the hole. I returned it and ordered another one which came today. Same problem. The stitching and hole that the strap should go through is too small to pull the clasp out to remove the fanny pack strap. Very sad as I have many of your bags. The quality was excellent except for that problem. Am returning second bag.