The service was good, easy to book online, but didn't see where to organise a date for delivery. But next day, revived a call from a lovely lady who had called to book the date for my delivery. Able... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Andy Breen went above and beyond in helping me after the paint was peeling off the handle of my arezzo matt black tap. My builder placed the order so it made hunting everything down a bit trickier. Ho... See more
Company replied
Easy to order, quality products. I have knocked off one star as the courier company they use took ages to deliver some of the items we ordered. Contacted customer services three times. Each of the ser... See more
Company replied
Always really good customer service provided with Victorian Plumbing even if you are in the wrong as a customer, they will always help you and rectify your problem. Zubair Rehmani recently sorted an i... See more
Company replied
Company details
About Victorian Plumbing
Written by the company
Victorian Plumbing are the largest online bathroom retailer in the UK, supplying a wide range of bathrooms and accessories. Search over 15,000 products including: bathroom suites, showers and shower enclosures, heating, furniture and taps. We have everything you need to complete your dream bathroom!
Take a look at our bathrooms - www.victorianplumbing.co.uk
Take a look at our bathrooms - www.victorianplumbing.co.uk
Victorian Plumbing
Written by the company
- The UK's Largest Online Bathroom Retailer
- As one of the UK's leading bathroom retailers, we pride ourselves on excellent service and a fantastic buying experience. Since 1999, we've strived to be the best bathroom retailer by listening to our customers and that's why we love hearing your feedback.
Contact info
1 Sustainability Way, Farington Moss, Leyland, PR26 6TB, United Kingdom
- info@victorianplumbing.co.uk
- www.victorianplumbing.co.uk
4.5
Excellent
444K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Choice and web site
August 23, 2026
Reply from Victorian Plumbing
Hello Allan,
Thank you for your recent Trustpilot review.
We are really happy to hear you feel this way!
We really do appreciate your feedback, so thank you for taking the time to do this for us.
Paige @ VP
Reply from Victorian Plumbing
Hello Maurice,
Thank you for your recent Trustpilot review.
We are really happy to hear you feel this way!
We really do appreciate your feedback, so thank you for taking the time to do this for us.
Paige @ VP
LTP Grimex Floor Tile Cleaner
Victoria Plumbing provided the tile cleaner I was looking for and charged a standard reasonable fee for the delivery. I have not tried the LTP Grimex tile cleaner on the porcelain floor tiles in our kitchen yet, but I'm hoping it does what it says on the tin!
August 23, 2025
Reply from Victorian Plumbing
Hello Mary,
Thank you for your recent Trustpilot review.
I am really glad to see you have had a good experience with us.
We really do appreciate your feedback, so thank you for taking the time to do this for us.
Paige @ VP
Reply from Victorian Plumbing
Hello David,
Thank you for your recent Trustpilot review.
I am really glad to hear that you are pleased with the service provided!
We really do appreciate your feedback, so thank you for taking the time to do this for us.
Paige @ VP
Easy to buy what I needed
August 23, 2026
Reply from Victorian Plumbing
Hello,
Thank you for your recent Trustpilot review.
We are really happy to hear you feel this way!
We really do appreciate your feedback, so thank you for taking the time to do this for us.
Paige @ VP
Reply from Victorian Plumbing
Hello Graeme,
Thank you for your recent Trustpilot review.
We are really happy to hear you feel this way!
We really do appreciate your feedback, so thank you for taking the time to do this for us.
Paige @ VP
Very easy to find the right product and…
Very easy to find the right product and place an order.
August 23, 2026
Reply from Victorian Plumbing
Hello Lynn,
Thank you for your recent Trustpilot review.
I am really glad to see you have had a good experience with us.
We really do appreciate your feedback, so thank you for taking the time to do this for us.
Paige @ VP
Reply from Victorian Plumbing
Hello Julie,
Thank you for your recent Trustpilot review.
We are really happy to hear you feel this way!
We really do appreciate your feedback, so thank you for taking the time to do this for us.
Paige @ VP
Reply from Victorian Plumbing
Hello Ian,
Thank you for your recent Trustpilot review.
We really do appreciate your feedback, so thank you for taking the time to do this for us.
I will pass your comments on to the relevant department as some feedback, as we are always looking for ways to improve our service.
Paige @ VP
Great experience!
Good range of radiators to choose from. Easy to order and very quick delivery.
August 16, 2026
Reply from Victorian Plumbing
Hello Claire,
Thank you for your recent Trustpilot review.
I am really glad to see you have had a good experience with us.
We really do appreciate your feedback, so thank you for taking the time to do this for us.
Paige @ VP
Avoid these products. Poorly made and terrible customer service
Ordered the old London mirror cabinet and sink unit, as well as the chatsworth antique brass range (shower, taps etc). Cost a fortune but we assumed it would be a quality lasting product. However, on delivery we noticed the sink unit was chipped, mirror loose, toilet holder discoloured and handle on the shower unit immediately snapped. Emailled customer services and response was slow with no resolution (no telephone line). We were offered a partial refund which we accepted, however they then withdrew this offer for some unknown reason. They sent a new handle eventually so at least we can turn the shower on.
All the brass is discoloured already (only 5 months old), the mirror is hanging off and needs glueing, it just looks cheap despite costing us well over £1000 and overall just terrible quality. Wish I could give less than 1 star for product as well as customer service. Avoid these products, they are not worth the money!!!!
March 1, 2026
Unprompted review
Reply from Victorian Plumbing
Good Morning Hannah.
Thank you for your trustpilot review.
I have emailed you today to discuss this further and request further information.
Thank you,
Liam @vp
I am very satisfied with the company
I am very satisfied with the company. I have bought
a lot of oroduct from this company and I am very satisfied. I recommend this company to all my friends.
August 15, 2026
Reply from Victorian Plumbing
Hello Alena,
Thank you for your recent Trustpilot review.
I am really glad to see you have had a good experience with us.
We really do appreciate your feedback, so thank you for taking the time to do this for us.
Paige @ VP
I’ve given 3 stars instead of 5 because…
I’ve given 3 stars instead of 5 because 2 of the boxes containing bath accessories were badly damaged. The items seem ok but they were sent in a thin plastic bag, making them vulnerable in transit. So in future, I ask that they pack items more adequately. The accessories look great though and very pleased with the quality.
August 20, 2026
Reply from Victorian Plumbing
Hello JJ,
Thank you for your recent Trustpilot review.
We really do appreciate your honest feedback, so thank you for taking the time to do this for us.
I will pass your comments on to the relevant department as some feedback, as we are always looking for ways to improve our service.
Paige @ VP
Reply from Victorian Plumbing
Hello Tabi,
Thank you for your recent Trustpilot review.
We are really happy to hear you feel this way!
We really do appreciate your feedback, so thank you for taking the time to do this for us.
Paige @ VP
Reply from Victorian Plumbing
Hello Kay,
Thank you for your recent Trustpilot review.
We are really happy to hear you feel this way!
We really do appreciate your feedback, so thank you for taking the time to do this for us.
Paige @ VP
Absolutely love my sink
August 15, 2026
Reply from Victorian Plumbing
Hello Sylvia,
Thank you for your recent Trustpilot review.
We are really happy to hear you feel this way!
We really do appreciate your feedback, so thank you for taking the time to do this for us.
Paige @ VP
Reply from Victorian Plumbing
Hello Ann,
Thank you for your recent Trustpilot review.
We are really happy to hear you feel this way!
We really do appreciate your feedback, so thank you for taking the time to do this for us.
Paige @ VP
Excellent company
Used this company after a recommendation from my son. I was not disappointed. Needed a new bath. It was delivered in 2 days and probably the best packaged large item I have ever received. Delivery company were just as great. I will definitely be using this company for future bathroom purchases.
August 20, 2026
Reply from Victorian Plumbing
Hello Ann,
Thank you for your recent Trustpilot review.
I am really glad to see you have had a good experience with us.
We really do appreciate your feedback, so thank you for taking the time to do this for us.
Paige @ VP
Fast delivery thanks.
August 20, 2026
Reply from Victorian Plumbing
Hello John,
Thank you for your recent Trustpilot review.
We are really happy to hear you feel this way!
We really do appreciate your feedback, so thank you for taking the time to do this for us.
Paige @ VP
Trustpilot review
Such a shame that Victoria Plumbing choose not to publish your constructive reviews on their website.
I bought a set of Regent traditional 3/4 cranked bath taps from them and they are appalling. Poor quality plastic taps and cheaply manufactured spout. When the plastic taps are turned on the water spurts out instead of a steady flow. You have to stick your finger up the spout, at the risk of burning your finger, to achieve some sort of steady flow. I do not know if I have received a dud but this cannot be right. I would have sent it back but it took ages to fit.
August 5, 2026
Unprompted review
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