In September 2019 - I ordered and paid £299.99 for an armchair that never arrived despite emails chasing and requesting its arrival. I would strongly advise against using this company. I can only hope... See more
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Scam. I would recommend contacting your bank. Even changed company address to try and hide: 10 Aug 2019 Registered office address changed from 44 Coast Drive Lydd on Sea Romney Marsh Kent TN2... See more
After many previous attempts to different email addresses I have now received a full refund for my table that was ordered last year and never came. If you are still looking for a refund - contact th... See more
Company replied
Had a similar experience to everyone else. £550 on 6 bar stools in September 2019. Never arrived. I can see some people have visited the rented office which Lee John Belcher has now abandoned.... See more
Company details
Information provided by various external sources
'Fashion is what you wear. Style is how you wear it'. Victor Verace Having been fortunate enough to spend many years sailing around Italy, it opened my eyes to stunning architecture, coastlines, and above all a vast array of unique designer clothing fr...
Contact info
Gresely House, Office G4, DN4 5HX, Ten Pound Walk, Doncaster , United Kingdom
- support@victorverace.com
- www.victorverace.com
2.2
Poor
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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I received my order but with fixings missing :-(
I ordered 4 of the Nordic dining chairs in blue on the 2nd September 2019. Shortly after making this order, I received a letter in the post informing me that my order would arrive in 6 to 8 weeks.
Following this, I received an email at the end of October informing me that I would receive my order between 11th and 17th of November.
Unfortunately, my chairs did not arrive between these dates therefore on 20th November, I emailed Victor Verace asking when I could expect the chairs to be delivered. I received an email the following day apologising for the delay and informed I would receive tracking information within 24 hours. That same day, I received an email stating that my order would be delivered by parcel force along with a link with tracking information. Till this point, I had felt the communication with the company had been okay, and I accepted that this was a new business that was likely to just be overwhelmed with the amount of orders. The tracking information was slow to update, however the tracking updated on the 27th November to state that my order would be delivered that day, and on this day my delivery did in fact arrive. The box was slightly battered however I was just relieved that I had received my order. Unfortunately, when I came to unpackage my order, I had the seats, the chair legs, the seat cushions and the pads for the bottom of the feet, but no way of fixing the chairs together!
I emailed that evening to request that the fixings for the chairs be delivered. I received no response to my email. I sent a further 4 emails, all of which were ignored.
After sending final emails in January, I gave up with trying to get the fixings. Fortunately, my husband and his father have been able to source alternative fixings from b&q, but at a further cost.
Overall, I feel really let down. I remained very patient throughout, accepting this was a company that was new and had just become overwhelmed. The fact that all my emails were ignored about the fixings was very disappointing, and as a result we have had to source and pay for our own chair fixings. I am very sorry for those still waiting for their deliveries, and hope that you do eventually receive your orders as I did (and when they do arrive, you have everything within the box!)
January 23, 2020
Unprompted review
Reply from Victor verace - Please read below for refunds.
Dear Customer
We would like to take this opportunity to apologise once again to some of you regarding the delivery of your furniture and try to explain the reasons behind this.
When the orders were placed with the manufacturers, and of course in the planning stages prior to setting up the business, we were promised a manufacturing time that totalled 2 weeks. Once an order was placed, the money got sent to the manufacturers so they could begin the process of producing the furniture. However, as soon as they received payment, the time taken was 7 weeks for manufacturing, and is some cases up to 10 weeks. This explains why some of the furniture was taking a lot longer to arrive with us than anticipated and planned for. Couple this with the transportation delays from arriving at the port to our warehouse in Doncaster, and a few months passed before it arrived.
On the 17th December, ParcelForce (who were our main courier) cancelled our collections on the day, along with our contract, due to the size and weight of the parcels.
The following day, our payment provider and website host – Shopify – limited the access to our account due to the number of people we were refunding as the deliveries were falling outside of the time stated upon purchase. As of present, we have delivered 58% of all orders and refunded 27%.
Today, the 27th January, we still have no access to our website or payment database which makes it impossible to send orders, refund customers or even provide evidence for the fraudulent chargebacks made against us.
We would like to make you aware that if you have an outstanding order with us, or you are awaiting a refund, these will be processed as soon as Shopify grant us access again. We are not a fraudulent company and have been placed in this awful situation – for us as a company and also you as the customer you have trusted us to deliver your goods.
As the director of the company, I want to assure you that you will receive either your items, or a full refund, as soon as possible.
If you're awaiting delivery please email us with your order number, the items you ordered (preferably a screenshot and your delivery address) we can then arrange for your goods to be delivered).
My sincere apologies once again.
Yours sincerely,
Lee
This company is a scam
This company is a scam. If you have ordered anything, I suggest you contact your bank / card provider and see what they can do.
I have unfortunately lost out on a large sum of money and have no response to any contact. It's obviously far too easy to set up a legitimate looking website with a secure payment method and then take peoples money and not provide the goods.
This is a real shame for legitimate companies as I will now no longer order anything from a company I haven't heard of before, but exist online.
January 23, 2020
Unprompted review
Reply from Victor verace - Please read below for refunds.
Dear Customer
We would like to take this opportunity to apologise once again to some of you regarding the delivery of your furniture and try to explain the reasons behind this.
When the orders were placed with the manufacturers, and of course in the planning stages prior to setting up the business, we were promised a manufacturing time that totalled 2 weeks. Once an order was placed, the money got sent to the manufacturers so they could begin the process of producing the furniture. However, as soon as they received payment, the time taken was 7 weeks for manufacturing, and is some cases up to 10 weeks. This explains why some of the furniture was taking a lot longer to arrive with us than anticipated and planned for. Couple this with the transportation delays from arriving at the port to our warehouse in Doncaster, and a few months passed before it arrived.
On the 17th December, ParcelForce (who were our main courier) cancelled our collections on the day, along with our contract, due to the size and weight of the parcels.
The following day, our payment provider and website host – Shopify – limited the access to our account due to the number of people we were refunding as the deliveries were falling outside of the time stated upon purchase. As of present, we have delivered 58% of all orders and refunded 27%.
Today, the 27th January, we still have no access to our website or payment database which makes it impossible to send orders, refund customers or even provide evidence for the fraudulent chargebacks made against us.
We would like to make you aware that if you have an outstanding order with us, or you are awaiting a refund, these will be processed as soon as Shopify grant us access again. We are not a fraudulent company and have been placed in this awful situation – for us as a company and also you as the customer you have trusted us to deliver your goods.
As the director of the company, I want to assure you that you will receive either your items, or a full refund, as soon as possible.
If you're awaiting delivery please email us with your order number, the items you ordered (preferably a screenshot and your delivery address) we can then arrange for your goods to be delivered).
My sincere apologies once again.
Yours sincerely,
Lee
Avoid
Avoid. Took over 3 months and a dozen emails before 6 of my 8 chairs arrived. The quality was mediocre at best. They have ignored emails regarding the missing chairs, so now I'm going through credit card company. Save yourself a lot of trouble and order though a reputable company. Avoid.
January 23, 2020
Unprompted review
Reply from Victor verace - Please read below for refunds.
Dear Customer
We would like to take this opportunity to apologise once again to some of you regarding the delivery of your furniture and try to explain the reasons behind this.
When the orders were placed with the manufacturers, and of course in the planning stages prior to setting up the business, we were promised a manufacturing time that totalled 2 weeks. Once an order was placed, the money got sent to the manufacturers so they could begin the process of producing the furniture. However, as soon as they received payment, the time taken was 7 weeks for manufacturing, and is some cases up to 10 weeks. This explains why some of the furniture was taking a lot longer to arrive with us than anticipated and planned for. Couple this with the transportation delays from arriving at the port to our warehouse in Doncaster, and a few months passed before it arrived.
On the 17th December, ParcelForce (who were our main courier) cancelled our collections on the day, along with our contract, due to the size and weight of the parcels.
The following day, our payment provider and website host – Shopify – limited the access to our account due to the number of people we were refunding as the deliveries were falling outside of the time stated upon purchase. As of present, we have delivered 58% of all orders and refunded 27%.
Today, the 27th January, we still have no access to our website or payment database which makes it impossible to send orders, refund customers or even provide evidence for the fraudulent chargebacks made against us.
We would like to make you aware that if you have an outstanding order with us, or you are awaiting a refund, these will be processed as soon as Shopify grant us access again. We are not a fraudulent company and have been placed in this awful situation – for us as a company and also you as the customer you have trusted us to deliver your goods.
As the director of the company, I want to assure you that you will receive either your items, or a full refund, as soon as possible.
If you're awaiting delivery please email us with your order number, the items you ordered (preferably a screenshot and your delivery address) we can then arrange for your goods to be delivered).
My sincere apologies once again.
Yours sincerely,
Lee
Please do not order from this company
Please do not order from this company - the man who calls himself Victor verace is a scammer. Ordered chair and footstool in September 2019 - only got 2 emails and one letter on flimsy unleaded paper to say delivery would be in 2 weeks in November. Despite contacting them numerous times there was no response. The website is being shown as being 'updates for ages now; the email address is not working neither is the phone number. Stupidly paid by debit card!!! DO NOT BE SCAMMED!
January 23, 2020
Unprompted review
Reply from Victor verace - Please read below for refunds.
Dear Customer
We would like to take this opportunity to apologise once again to some of you regarding the delivery of your furniture and try to explain the reasons behind this.
When the orders were placed with the manufacturers, and of course in the planning stages prior to setting up the business, we were promised a manufacturing time that totalled 2 weeks. Once an order was placed, the money got sent to the manufacturers so they could begin the process of producing the furniture. However, as soon as they received payment, the time taken was 7 weeks for manufacturing, and is some cases up to 10 weeks. This explains why some of the furniture was taking a lot longer to arrive with us than anticipated and planned for. Couple this with the transportation delays from arriving at the port to our warehouse in Doncaster, and a few months passed before it arrived.
On the 17th December, ParcelForce (who were our main courier) cancelled our collections on the day, along with our contract, due to the size and weight of the parcels.
The following day, our payment provider and website host – Shopify – limited the access to our account due to the number of people we were refunding as the deliveries were falling outside of the time stated upon purchase. As of present, we have delivered 58% of all orders and refunded 27%.
Today, the 27th January, we still have no access to our website or payment database which makes it impossible to send orders, refund customers or even provide evidence for the fraudulent chargebacks made against us.
We would like to make you aware that if you have an outstanding order with us, or you are awaiting a refund, these will be processed as soon as Shopify grant us access again. We are not a fraudulent company and have been placed in this awful situation – for us as a company and also you as the customer you have trusted us to deliver your goods.
As the director of the company, I want to assure you that you will receive either your items, or a full refund, as soon as possible.
If you're awaiting delivery please email us with your order number, the items you ordered (preferably a screenshot and your delivery address) we can then arrange for your goods to be delivered).
My sincere apologies once again.
Yours sincerely,
Lee
I wish there was an option to rate 0…
I wish there was an option to rate 0 stars...
Fake company and only received refund through the bank.
DON'T BUY ANYTHING FROM THEM!!
January 22, 2020
Unprompted review
Reply from Victor verace - Please read below for refunds.
Dear Customer
We would like to take this opportunity to apologise once again to some of you regarding the delivery of your furniture and try to explain the reasons behind this.
When the orders were placed with the manufacturers, and of course in the planning stages prior to setting up the business, we were promised a manufacturing time that totalled 2 weeks. Once an order was placed, the money got sent to the manufacturers so they could begin the process of producing the furniture. However, as soon as they received payment, the time taken was 7 weeks for manufacturing, and is some cases up to 10 weeks. This explains why some of the furniture was taking a lot longer to arrive with us than anticipated and planned for. Couple this with the transportation delays from arriving at the port to our warehouse in Doncaster, and a few months passed before it arrived.
On the 17th December, ParcelForce (who were our main courier) cancelled our collections on the day, along with our contract, due to the size and weight of the parcels.
The following day, our payment provider and website host – Shopify – limited the access to our account due to the number of people we were refunding as the deliveries were falling outside of the time stated upon purchase. As of present, we have delivered 58% of all orders and refunded 27%.
Today, the 27th January, we still have no access to our website or payment database which makes it impossible to send orders, refund customers or even provide evidence for the fraudulent chargebacks made against us.
We would like to make you aware that if you have an outstanding order with us, or you are awaiting a refund, these will be processed as soon as Shopify grant us access again. We are not a fraudulent company and have been placed in this awful situation – for us as a company and also you as the customer you have trusted us to deliver your goods.
As the director of the company, I want to assure you that you will receive either your items, or a full refund, as soon as possible.
If you're awaiting delivery please email us with your order number, the items you ordered (preferably a screenshot and your delivery address) we can then arrange for your goods to be delivered).
My sincere apologies once again.
Yours sincerely,
Lee
Have just been lucky enough to be…
Have just been lucky enough to be refunded from these scammers! As I bought the dining chairs on a debit card, they refunded me instantly and said the reference from where the money was taken has already been flagged as fraud is but from people buying sporting equipment. Do not buy from this company and try and get your money back ASAP if you have!
January 22, 2020
Unprompted review
Reply from Victor verace - Please read below for refunds.
Dear Customer
We would like to take this opportunity to apologise once again to some of you regarding the delivery of your furniture and try to explain the reasons behind this.
When the orders were placed with the manufacturers, and of course in the planning stages prior to setting up the business, we were promised a manufacturing time that totalled 2 weeks. Once an order was placed, the money got sent to the manufacturers so they could begin the process of producing the furniture. However, as soon as they received payment, the time taken was 7 weeks for manufacturing, and is some cases up to 10 weeks. This explains why some of the furniture was taking a lot longer to arrive with us than anticipated and planned for. Couple this with the transportation delays from arriving at the port to our warehouse in Doncaster, and a few months passed before it arrived.
On the 17th December, ParcelForce (who were our main courier) cancelled our collections on the day, along with our contract, due to the size and weight of the parcels.
The following day, our payment provider and website host – Shopify – limited the access to our account due to the number of people we were refunding as the deliveries were falling outside of the time stated upon purchase. As of present, we have delivered 58% of all orders and refunded 27%.
Today, the 27th January, we still have no access to our website or payment database which makes it impossible to send orders, refund customers or even provide evidence for the fraudulent chargebacks made against us.
We would like to make you aware that if you have an outstanding order with us, or you are awaiting a refund, these will be processed as soon as Shopify grant us access again. We are not a fraudulent company and have been placed in this awful situation – for us as a company and also you as the customer you have trusted us to deliver your goods.
As the director of the company, I want to assure you that you will receive either your items, or a full refund, as soon as possible.
If you're awaiting delivery please email us with your order number, the items you ordered (preferably a screenshot and your delivery address) we can then arrange for your goods to be delivered).
My sincere apologies once again.
Yours sincerely,
Lee
Still waiting...
Still waiting for the free set of Whiskey glasses promised for an honest review over a month ago... Not helping your reputation at all here.
January 22, 2020
Unprompted review
Reply from Victor verace - Please read below for refunds.
Dear Customer
We would like to take this opportunity to apologise once again to some of you regarding the delivery of your furniture and try to explain the reasons behind this.
When the orders were placed with the manufacturers, and of course in the planning stages prior to setting up the business, we were promised a manufacturing time that totalled 2 weeks. Once an order was placed, the money got sent to the manufacturers so they could begin the process of producing the furniture. However, as soon as they received payment, the time taken was 7 weeks for manufacturing, and is some cases up to 10 weeks. This explains why some of the furniture was taking a lot longer to arrive with us than anticipated and planned for. Couple this with the transportation delays from arriving at the port to our warehouse in Doncaster, and a few months passed before it arrived.
On the 17th December, ParcelForce (who were our main courier) cancelled our collections on the day, along with our contract, due to the size and weight of the parcels.
The following day, our payment provider and website host – Shopify – limited the access to our account due to the number of people we were refunding as the deliveries were falling outside of the time stated upon purchase. As of present, we have delivered 58% of all orders and refunded 27%.
Today, the 27th January, we still have no access to our website or payment database which makes it impossible to send orders, refund customers or even provide evidence for the fraudulent chargebacks made against us.
We would like to make you aware that if you have an outstanding order with us, or you are awaiting a refund, these will be processed as soon as Shopify grant us access again. We are not a fraudulent company and have been placed in this awful situation – for us as a company and also you as the customer you have trusted us to deliver your goods.
As the director of the company, I want to assure you that you will receive either your items, or a full refund, as soon as possible.
If you're awaiting delivery please email us with your order number, the items you ordered (preferably a screenshot and your delivery address) we can then arrange for your goods to be delivered).
My sincere apologies once again.
Yours sincerely,
Lee
Absolutely no communication on my order
Absolutely no communication on my order
UPDATE: After sending my order confirmation as requested, still no updates on anything.
January 21, 2020
Unprompted review
Reply from Victor verace - Please read below for refunds.
Dear Customer
We would like to take this opportunity to apologise once again to some of you regarding the delivery of your furniture and try to explain the reasons behind this.
When the orders were placed with the manufacturers, and of course in the planning stages prior to setting up the business, we were promised a manufacturing time that totalled 2 weeks. Once an order was placed, the money got sent to the manufacturers so they could begin the process of producing the furniture. However, as soon as they received payment, the time taken was 7 weeks for manufacturing, and is some cases up to 10 weeks. This explains why some of the furniture was taking a lot longer to arrive with us than anticipated and planned for. Couple this with the transportation delays from arriving at the port to our warehouse in Doncaster, and a few months passed before it arrived.
On the 17th December, ParcelForce (who were our main courier) cancelled our collections on the day, along with our contract, due to the size and weight of the parcels.
The following day, our payment provider and website host – Shopify – limited the access to our account due to the number of people we were refunding as the deliveries were falling outside of the time stated upon purchase. As of present, we have delivered 58% of all orders and refunded 27%.
Today, the 27th January, we still have no access to our website or payment database which makes it impossible to send orders, refund customers or even provide evidence for the fraudulent chargebacks made against us.
We would like to make you aware that if you have an outstanding order with us, or you are awaiting a refund, these will be processed as soon as Shopify grant us access again. We are not a fraudulent company and have been placed in this awful situation – for us as a company and also you as the customer you have trusted us to deliver your goods.
As the director of the company, I want to assure you that you will receive either your items, or a full refund, as soon as possible.
If you're awaiting delivery please email us with your order number, the items you ordered (preferably a screenshot and your delivery address) we can then arrange for your goods to be delivered).
My sincere apologies once again.
Yours sincerely,
Lee
The Nordic that NEVER Came - SCAM
I ordered a Nordic Custom black and white chair for my study over 4 months ago. I emailed the customer service (Because there was no number) they said its on its way conveniently within 24 hours. I had waited well over 8 weeks to contact them first and suddenly a Kate replys to me to say its shipped in 24 / 48 hours... OK
I gave them a further 2 weeks then emailed them again (incase 48 hours isn't actually 48 hours), I was told to give them a reference number, but I did not receive an order number or postal tracking. I've realised I MA6 HAVE BEEN SCAMMED AND I DON'T THINK MY MONEY WILL BE RETURNED. I feel terrible for not reading the reviews below prior to ordering.
PLEASE DO NOT ORDER ANYTHING FROM THIS WEBSITE. WASTE OF MONEY AND TIME.
Update : 30th Jan 2020
No Lee, I have not received a refund or an email to state a refund will be placed, I even sent your company the bank statement which states payment was taken. Nor has my chair arrived. Such a shame honestly. Don't bother people.
January 21, 2020
Unprompted review
Reply from Victor verace - Please read below for refunds.
Dear Customer
We would like to take this opportunity to apologise once again to some of you regarding the delivery of your furniture and try to explain the reasons behind this.
When the orders were placed with the manufacturers, and of course in the planning stages prior to setting up the business, we were promised a manufacturing time that totalled 2 weeks. Once an order was placed, the money got sent to the manufacturers so they could begin the process of producing the furniture. However, as soon as they received payment, the time taken was 7 weeks for manufacturing, and is some cases up to 10 weeks. This explains why some of the furniture was taking a lot longer to arrive with us than anticipated and planned for. Couple this with the transportation delays from arriving at the port to our warehouse in Doncaster, and a few months passed before it arrived.
On the 17th December, ParcelForce (who were our main courier) cancelled our collections on the day, along with our contract, due to the size and weight of the parcels.
The following day, our payment provider and website host – Shopify – limited the access to our account due to the number of people we were refunding as the deliveries were falling outside of the time stated upon purchase. As of present, we have delivered 58% of all orders and refunded 27%.
Today, the 27th January, we still have no access to our website or payment database which makes it impossible to send orders, refund customers or even provide evidence for the fraudulent chargebacks made against us.
We would like to make you aware that if you have an outstanding order with us, or you are awaiting a refund, these will be processed as soon as Shopify grant us access again. We are not a fraudulent company and have been placed in this awful situation – for us as a company and also you as the customer you have trusted us to deliver your goods.
As the director of the company, I want to assure you that you will receive either your items, or a full refund, as soon as possible.
If you're awaiting delivery please email us with your order number, the items you ordered (preferably a screenshot and your delivery address) we can then arrange for your goods to be delivered).
My sincere apologies once again.
Yours sincerely,
Lee
I ordered 10 weeks ago told between…
I ordered 10 weeks ago told between 6-8weeks delivery have emailed them you have to have a”ticket” whatever that is .answer getting all orders out before taken anymore orders taken appeared to be sent to every one .No customers service number etc to get hold of but they take your money at the time you place order disgusting service DO NOT ORDER FROM THIS COMPANY YOUR MONEY IS LOST
January 20, 2020
Unprompted review
Reply from Victor verace - Please read below for refunds.
Dear Customer
We would like to take this opportunity to apologise once again to some of you regarding the delivery of your furniture and try to explain the reasons behind this.
When the orders were placed with the manufacturers, and of course in the planning stages prior to setting up the business, we were promised a manufacturing time that totalled 2 weeks. Once an order was placed, the money got sent to the manufacturers so they could begin the process of producing the furniture. However, as soon as they received payment, the time taken was 7 weeks for manufacturing, and is some cases up to 10 weeks. This explains why some of the furniture was taking a lot longer to arrive with us than anticipated and planned for. Couple this with the transportation delays from arriving at the port to our warehouse in Doncaster, and a few months passed before it arrived.
On the 17th December, ParcelForce (who were our main courier) cancelled our collections on the day, along with our contract, due to the size and weight of the parcels.
The following day, our payment provider and website host – Shopify – limited the access to our account due to the number of people we were refunding as the deliveries were falling outside of the time stated upon purchase. As of present, we have delivered 58% of all orders and refunded 27%.
Today, the 27th January, we still have no access to our website or payment database which makes it impossible to send orders, refund customers or even provide evidence for the fraudulent chargebacks made against us.
We would like to make you aware that if you have an outstanding order with us, or you are awaiting a refund, these will be processed as soon as Shopify grant us access again. We are not a fraudulent company and have been placed in this awful situation – for us as a company and also you as the customer you have trusted us to deliver your goods.
As the director of the company, I want to assure you that you will receive either your items, or a full refund, as soon as possible.
If you're awaiting delivery please email us with your order number, the items you ordered (preferably a screenshot and your delivery address) we can then arrange for your goods to be delivered).
My sincere apologies once again.
Yours sincerely,
Lee
Once bitten.........
The one star rating is because the system will not allow me to proceed without a rating AND I did eventually receive the chair I ordered BUT.........what an utter shambles this organisation is/was. I cannot believe Victorverace is/was allowed to operate in this way and, more worryingly, even if the business is defunct, I see no reason why the registered owner cannot simply set up another scam business. I had to threaten to go to the police in order to get my order and have never received the 'free' throw which was offered as part of the deal or the whisky glasses I was promised for completing a Trustpilot review.......I feel sorry for those who have not received their goods, particularly since the chair I bought IS exquisite, and would advise the following: NEVER order from an organisation which does not have a telephone number, ALWAYS pay using a method which offers protection (ie Paypal or credit card) and ALWAYS research reviews etc before parting with your money............
January 20, 2020
Unprompted review
Reply from Victor verace - Please read below for refunds.
Dear Customer
We would like to take this opportunity to apologise once again to some of you regarding the delivery of your furniture and try to explain the reasons behind this.
When the orders were placed with the manufacturers, and of course in the planning stages prior to setting up the business, we were promised a manufacturing time that totalled 2 weeks. Once an order was placed, the money got sent to the manufacturers so they could begin the process of producing the furniture. However, as soon as they received payment, the time taken was 7 weeks for manufacturing, and is some cases up to 10 weeks. This explains why some of the furniture was taking a lot longer to arrive with us than anticipated and planned for. Couple this with the transportation delays from arriving at the port to our warehouse in Doncaster, and a few months passed before it arrived.
On the 17th December, ParcelForce (who were our main courier) cancelled our collections on the day, along with our contract, due to the size and weight of the parcels.
The following day, our payment provider and website host – Shopify – limited the access to our account due to the number of people we were refunding as the deliveries were falling outside of the time stated upon purchase. As of present, we have delivered 58% of all orders and refunded 27%.
Today, the 27th January, we still have no access to our website or payment database which makes it impossible to send orders, refund customers or even provide evidence for the fraudulent chargebacks made against us.
We would like to make you aware that if you have an outstanding order with us, or you are awaiting a refund, these will be processed as soon as Shopify grant us access again. We are not a fraudulent company and have been placed in this awful situation – for us as a company and also you as the customer you have trusted us to deliver your goods.
As the director of the company, I want to assure you that you will receive either your items, or a full refund, as soon as possible.
If you're awaiting delivery please email us with your order number, the items you ordered (preferably a screenshot and your delivery address) we can then arrange for your goods to be delivered).
My sincere apologies once again.
Yours sincerely,
Lee
Victor Verace are SCAMMERS
Victor Verace are SCAMMERS. They lure you in with low price compared to other genuine companies ...take your money and never deliver. I ordered a chair 8 weeks a go and paid for it in full...but never heard from them again ..they don't even reply to email queries ....Its a Scam so please don't buy anything from these SCAMMERS!
January 19, 2020
Unprompted review
Reply from Victor verace - Please read below for refunds.
Dear Customer
We would like to take this opportunity to apologise once again to some of you regarding the delivery of your furniture and try to explain the reasons behind this.
When the orders were placed with the manufacturers, and of course in the planning stages prior to setting up the business, we were promised a manufacturing time that totalled 2 weeks. Once an order was placed, the money got sent to the manufacturers so they could begin the process of producing the furniture. However, as soon as they received payment, the time taken was 7 weeks for manufacturing, and is some cases up to 10 weeks. This explains why some of the furniture was taking a lot longer to arrive with us than anticipated and planned for. Couple this with the transportation delays from arriving at the port to our warehouse in Doncaster, and a few months passed before it arrived.
On the 17th December, ParcelForce (who were our main courier) cancelled our collections on the day, along with our contract, due to the size and weight of the parcels.
The following day, our payment provider and website host – Shopify – limited the access to our account due to the number of people we were refunding as the deliveries were falling outside of the time stated upon purchase. As of present, we have delivered 58% of all orders and refunded 27%.
Today, the 27th January, we still have no access to our website or payment database which makes it impossible to send orders, refund customers or even provide evidence for the fraudulent chargebacks made against us.
We would like to make you aware that if you have an outstanding order with us, or you are awaiting a refund, these will be processed as soon as Shopify grant us access again. We are not a fraudulent company and have been placed in this awful situation – for us as a company and also you as the customer you have trusted us to deliver your goods.
As the director of the company, I want to assure you that you will receive either your items, or a full refund, as soon as possible.
If you're awaiting delivery please email us with your order number, the items you ordered (preferably a screenshot and your delivery address) we can then arrange for your goods to be delivered).
My sincere apologies once again.
Yours sincerely,
Lee
You can get a debit card refund from your bank...
Just to let everyone out there know, we used a debit card. Contacted the bank and via the fraud dept, the bank refunded our money.......
January 19, 2020
Unprompted review
Reply from Victor verace - Please read below for refunds.
Dear Customer
We would like to take this opportunity to apologise once again to some of you regarding the delivery of your furniture and try to explain the reasons behind this.
When the orders were placed with the manufacturers, and of course in the planning stages prior to setting up the business, we were promised a manufacturing time that totalled 2 weeks. Once an order was placed, the money got sent to the manufacturers so they could begin the process of producing the furniture. However, as soon as they received payment, the time taken was 7 weeks for manufacturing, and is some cases up to 10 weeks. This explains why some of the furniture was taking a lot longer to arrive with us than anticipated and planned for. Couple this with the transportation delays from arriving at the port to our warehouse in Doncaster, and a few months passed before it arrived.
On the 17th December, ParcelForce (who were our main courier) cancelled our collections on the day, along with our contract, due to the size and weight of the parcels.
The following day, our payment provider and website host – Shopify – limited the access to our account due to the number of people we were refunding as the deliveries were falling outside of the time stated upon purchase. As of present, we have delivered 58% of all orders and refunded 27%.
Today, the 27th January, we still have no access to our website or payment database which makes it impossible to send orders, refund customers or even provide evidence for the fraudulent chargebacks made against us.
We would like to make you aware that if you have an outstanding order with us, or you are awaiting a refund, these will be processed as soon as Shopify grant us access again. We are not a fraudulent company and have been placed in this awful situation – for us as a company and also you as the customer you have trusted us to deliver your goods.
As the director of the company, I want to assure you that you will receive either your items, or a full refund, as soon as possible.
If you're awaiting delivery please email us with your order number, the items you ordered (preferably a screenshot and your delivery address) we can then arrange for your goods to be delivered).
My sincere apologies once again.
Yours sincerely,
Lee
I bought, paid, but did not get my dressing table delivered to me at all
Please be very careful with this supplier.
I bought a dressing table from Victor Verace on 3rd October 2019. Its photo was lovely, and price very affordable, cheaper than i had in my budget. I was not too comfortable as i had never heard of "VIctor Verace". But it was by far the most beautiful, and i couldn't find another that I wanted, so on my third or forth return to their site, i decided to purchase online.
I found unusual that the supplier had no telephone helpline, just address and email. However, I trusted them, as initially this supplier kept in touch, advised that my order was in queue for manufacturing, then it entered manufacturing, then email advising that it had completed, and would enter queue for dispatch, which could take p to 22 days and all.
After waiting the advised leadtime, circa 2 months after, I reinitiated communications, and got replies stating that they had been a bit delayed, but i should soon receive a text message from courier, with my dispatch. I even received a message with tracking numbers, bit strange as they looked like parcel force ones, and i checked Parcel Force, but no sign of parcels with those codes -- i had received 2 tracking codes.
After that I kept writing, many messages, every 3 days, in the same way i had done before, and had been receiving replies, but no longer received any communications.
I then went back to my credit card, and described the situation, that i purchased and had not received my purchase, and they stated that they had a couple of similar cases, of other customers advising that they also had not received their goods, same supplier.
After that the credit card refunded my card, and asked me for all evidence of my communications with them. I provided all that i had, which I kept in my records, and the case is now with them.
Be very careful, don't pay by debit card, as you won't be able to claim back if they don't send you your goods. Keep well!
--- reply to Seller
Thank you for the explanation. After nearly 4 months of my purchase, when I needed a solution for my newly refurbished house, then with no furniture, at the experience of no communications from you, unfortunately now I sorted out, and won't need your dressing table anymore.
Best option I see now, is you refund me, for my purchase, you have my order number, don't need to share here publicly, although if you insist I can. Then I will communicate with my credit card company and they will revert the refund they made to me, also stopping the dispute related to my case with you. I am happy to take the time to do my part on this arrangement but I won't take action unless I see a refund on my statement. I hope you see the customer side, and understand
January 18, 2020
Unprompted review
Reply from Victor verace - Please read below for refunds.
Dear Customer
We would like to take this opportunity to apologise once again to some of you regarding the delivery of your furniture and try to explain the reasons behind this.
When the orders were placed with the manufacturers, and of course in the planning stages prior to setting up the business, we were promised a manufacturing time that totalled 2 weeks. Once an order was placed, the money got sent to the manufacturers so they could begin the process of producing the furniture. However, as soon as they received payment, the time taken was 7 weeks for manufacturing, and is some cases up to 10 weeks. This explains why some of the furniture was taking a lot longer to arrive with us than anticipated and planned for. Couple this with the transportation delays from arriving at the port to our warehouse in Doncaster, and a few months passed before it arrived.
On the 17th December, ParcelForce (who were our main courier) cancelled our collections on the day, along with our contract, due to the size and weight of the parcels.
The following day, our payment provider and website host – Shopify – limited the access to our account due to the number of people we were refunding as the deliveries were falling outside of the time stated upon purchase. As of present, we have delivered 58% of all orders and refunded 27%.
Today, the 27th January, we still have no access to our website or payment database which makes it impossible to send orders, refund customers or even provide evidence for the fraudulent chargebacks made against us.
We would like to make you aware that if you have an outstanding order with us, or you are awaiting a refund, these will be processed as soon as Shopify grant us access again. We are not a fraudulent company and have been placed in this awful situation – for us as a company and also you as the customer you have trusted us to deliver your goods.
As the director of the company, I want to assure you that you will receive either your items, or a full refund, as soon as possible.
If you're awaiting delivery please email us with your order number, the items you ordered (preferably a screenshot and your delivery address) we can then arrange for your goods to be delivered).
My sincere apologies once again.
Yours sincerely,
Lee
I don’t even want to leave one star
I don’t even want to leave one star. I would leave no star. No contact. Bought a chair 3 months ago and we have had no contact from anyone. Still no idea where my chair is.
January 18, 2020
Unprompted review
Reply from Victor verace - Please read below for refunds.
Dear Customer
We would like to take this opportunity to apologise once again to some of you regarding the delivery of your furniture and try to explain the reasons behind this.
When the orders were placed with the manufacturers, and of course in the planning stages prior to setting up the business, we were promised a manufacturing time that totalled 2 weeks. Once an order was placed, the money got sent to the manufacturers so they could begin the process of producing the furniture. However, as soon as they received payment, the time taken was 7 weeks for manufacturing, and is some cases up to 10 weeks. This explains why some of the furniture was taking a lot longer to arrive with us than anticipated and planned for. Couple this with the transportation delays from arriving at the port to our warehouse in Doncaster, and a few months passed before it arrived.
On the 17th December, ParcelForce (who were our main courier) cancelled our collections on the day, along with our contract, due to the size and weight of the parcels.
The following day, our payment provider and website host – Shopify – limited the access to our account due to the number of people we were refunding as the deliveries were falling outside of the time stated upon purchase. As of present, we have delivered 58% of all orders and refunded 27%.
Today, the 27th January, we still have no access to our website or payment database which makes it impossible to send orders, refund customers or even provide evidence for the fraudulent chargebacks made against us.
We would like to make you aware that if you have an outstanding order with us, or you are awaiting a refund, these will be processed as soon as Shopify grant us access again. We are not a fraudulent company and have been placed in this awful situation – for us as a company and also you as the customer you have trusted us to deliver your goods.
As the director of the company, I want to assure you that you will receive either your items, or a full refund, as soon as possible.
If you're awaiting delivery please email us with your order number, the items you ordered (preferably a screenshot and your delivery address) we can then arrange for your goods to be delivered).
My sincere apologies once again.
Yours sincerely,
Lee
Warning !
Same experience as those below - credit card company were brilliant and refunded us . Would encourage those who paid by credit card to do the same
January 18, 2020
Unprompted review
Reply from Victor verace - Please read below for refunds.
Dear Customer
We would like to take this opportunity to apologise once again to some of you regarding the delivery of your furniture and try to explain the reasons behind this.
When the orders were placed with the manufacturers, and of course in the planning stages prior to setting up the business, we were promised a manufacturing time that totalled 2 weeks. Once an order was placed, the money got sent to the manufacturers so they could begin the process of producing the furniture. However, as soon as they received payment, the time taken was 7 weeks for manufacturing, and is some cases up to 10 weeks. This explains why some of the furniture was taking a lot longer to arrive with us than anticipated and planned for. Couple this with the transportation delays from arriving at the port to our warehouse in Doncaster, and a few months passed before it arrived.
On the 17th December, ParcelForce (who were our main courier) cancelled our collections on the day, along with our contract, due to the size and weight of the parcels.
The following day, our payment provider and website host – Shopify – limited the access to our account due to the number of people we were refunding as the deliveries were falling outside of the time stated upon purchase. As of present, we have delivered 58% of all orders and refunded 27%.
Today, the 27th January, we still have no access to our website or payment database which makes it impossible to send orders, refund customers or even provide evidence for the fraudulent chargebacks made against us.
We would like to make you aware that if you have an outstanding order with us, or you are awaiting a refund, these will be processed as soon as Shopify grant us access again. We are not a fraudulent company and have been placed in this awful situation – for us as a company and also you as the customer you have trusted us to deliver your goods.
As the director of the company, I want to assure you that you will receive either your items, or a full refund, as soon as possible.
If you're awaiting delivery please email us with your order number, the items you ordered (preferably a screenshot and your delivery address) we can then arrange for your goods to be delivered).
My sincere apologies once again.
Yours sincerely,
Lee
I have had a similar experience to…
I have had a similar experience to other recent reviews. However when I made my purchase, these reviews were not online and the ones that were had been much more positive. At the time there were no reviews of people not receiving their items and so I made the purchase to this company. I have since (in three months) only had a confirmation email and one email following that and then nothing. I’m usually very careful with where I order online from for this reason but unfortunately this feels like it was a pretty full proof scam. Definitely do not invest your money in buying anything from here.
January 18, 2020
Unprompted review
Reply from Victor verace - Please read below for refunds.
Dear Customer
We would like to take this opportunity to apologise once again to some of you regarding the delivery of your furniture and try to explain the reasons behind this.
When the orders were placed with the manufacturers, and of course in the planning stages prior to setting up the business, we were promised a manufacturing time that totalled 2 weeks. Once an order was placed, the money got sent to the manufacturers so they could begin the process of producing the furniture. However, as soon as they received payment, the time taken was 7 weeks for manufacturing, and is some cases up to 10 weeks. This explains why some of the furniture was taking a lot longer to arrive with us than anticipated and planned for. Couple this with the transportation delays from arriving at the port to our warehouse in Doncaster, and a few months passed before it arrived.
On the 17th December, ParcelForce (who were our main courier) cancelled our collections on the day, along with our contract, due to the size and weight of the parcels.
The following day, our payment provider and website host – Shopify – limited the access to our account due to the number of people we were refunding as the deliveries were falling outside of the time stated upon purchase. As of present, we have delivered 58% of all orders and refunded 27%.
Today, the 27th January, we still have no access to our website or payment database which makes it impossible to send orders, refund customers or even provide evidence for the fraudulent chargebacks made against us.
We would like to make you aware that if you have an outstanding order with us, or you are awaiting a refund, these will be processed as soon as Shopify grant us access again. We are not a fraudulent company and have been placed in this awful situation – for us as a company and also you as the customer you have trusted us to deliver your goods.
As the director of the company, I want to assure you that you will receive either your items, or a full refund, as soon as possible.
If you're awaiting delivery please email us with your order number, the items you ordered (preferably a screenshot and your delivery address) we can then arrange for your goods to be delivered).
My sincere apologies once again.
Yours sincerely,
Lee
This business takes your money and lies…
This business takes your money and lies about your purchase. The owners should be arrested for fraud.
January 17, 2020
Unprompted review
Reply from Victor verace - Please read below for refunds.
Dear Customer
We would like to take this opportunity to apologise once again to some of you regarding the delivery of your furniture and try to explain the reasons behind this.
When the orders were placed with the manufacturers, and of course in the planning stages prior to setting up the business, we were promised a manufacturing time that totalled 2 weeks. Once an order was placed, the money got sent to the manufacturers so they could begin the process of producing the furniture. However, as soon as they received payment, the time taken was 7 weeks for manufacturing, and is some cases up to 10 weeks. This explains why some of the furniture was taking a lot longer to arrive with us than anticipated and planned for. Couple this with the transportation delays from arriving at the port to our warehouse in Doncaster, and a few months passed before it arrived.
On the 17th December, ParcelForce (who were our main courier) cancelled our collections on the day, along with our contract, due to the size and weight of the parcels.
The following day, our payment provider and website host – Shopify – limited the access to our account due to the number of people we were refunding as the deliveries were falling outside of the time stated upon purchase. As of present, we have delivered 58% of all orders and refunded 27%.
Today, the 27th January, we still have no access to our website or payment database which makes it impossible to send orders, refund customers or even provide evidence for the fraudulent chargebacks made against us.
We would like to make you aware that if you have an outstanding order with us, or you are awaiting a refund, these will be processed as soon as Shopify grant us access again. We are not a fraudulent company and have been placed in this awful situation – for us as a company and also you as the customer you have trusted us to deliver your goods.
As the director of the company, I want to assure you that you will receive either your items, or a full refund, as soon as possible.
If you're awaiting delivery please email us with your order number, the items you ordered (preferably a screenshot and your delivery address) we can then arrange for your goods to be delivered).
My sincere apologies once again.
Yours sincerely,
Lee
DO NOT BUY ANYTHING FROM THEM
DO NOT BUY ANYTHING FROM THEM.
Bought a chair for my daughter's bedroom on 7th September. Said they would deliver by 17th November. Came up with all sort of excuse. Tried to get a refund - ZERO communications and no money back so far. 5 months and still no chair.
They are not even worthy of 1 star but that the minimum I am forced to give. I am now writing to South Yorkshire Trading Standards to ensure these people do not trade again.
January 17, 2020
Unprompted review
Reply from Victor verace - Please read below for refunds.
Dear Customer
We would like to take this opportunity to apologise once again to some of you regarding the delivery of your furniture and try to explain the reasons behind this.
When the orders were placed with the manufacturers, and of course in the planning stages prior to setting up the business, we were promised a manufacturing time that totalled 2 weeks. Once an order was placed, the money got sent to the manufacturers so they could begin the process of producing the furniture. However, as soon as they received payment, the time taken was 7 weeks for manufacturing, and is some cases up to 10 weeks. This explains why some of the furniture was taking a lot longer to arrive with us than anticipated and planned for. Couple this with the transportation delays from arriving at the port to our warehouse in Doncaster, and a few months passed before it arrived.
On the 17th December, ParcelForce (who were our main courier) cancelled our collections on the day, along with our contract, due to the size and weight of the parcels.
The following day, our payment provider and website host – Shopify – limited the access to our account due to the number of people we were refunding as the deliveries were falling outside of the time stated upon purchase. As of present, we have delivered 58% of all orders and refunded 27%.
Today, the 27th January, we still have no access to our website or payment database which makes it impossible to send orders, refund customers or even provide evidence for the fraudulent chargebacks made against us.
We would like to make you aware that if you have an outstanding order with us, or you are awaiting a refund, these will be processed as soon as Shopify grant us access again. We are not a fraudulent company and have been placed in this awful situation – for us as a company and also you as the customer you have trusted us to deliver your goods.
As the director of the company, I want to assure you that you will receive either your items, or a full refund, as soon as possible.
If you're awaiting delivery please email us with your order number, the items you ordered (preferably a screenshot and your delivery address) we can then arrange for your goods to be delivered).
My sincere apologies once again.
Yours sincerely,
Lee
Scam site do not order
Scam site do not order , it's now July 2021 still no refund,as I said before this is a scam.
January 16, 2020
Unprompted review
Reply from Victor verace - Please read below for refunds.
Dear Customer
We would like to take this opportunity to apologise once again to some of you regarding the delivery of your furniture and try to explain the reasons behind this.
When the orders were placed with the manufacturers, and of course in the planning stages prior to setting up the business, we were promised a manufacturing time that totalled 2 weeks. Once an order was placed, the money got sent to the manufacturers so they could begin the process of producing the furniture. However, as soon as they received payment, the time taken was 7 weeks for manufacturing, and is some cases up to 10 weeks. This explains why some of the furniture was taking a lot longer to arrive with us than anticipated and planned for. Couple this with the transportation delays from arriving at the port to our warehouse in Doncaster, and a few months passed before it arrived.
On the 17th December, ParcelForce (who were our main courier) cancelled our collections on the day, along with our contract, due to the size and weight of the parcels.
The following day, our payment provider and website host – Shopify – limited the access to our account due to the number of people we were refunding as the deliveries were falling outside of the time stated upon purchase. As of present, we have delivered 58% of all orders and refunded 27%.
Today, the 27th January, we still have no access to our website or payment database which makes it impossible to send orders, refund customers or even provide evidence for the fraudulent chargebacks made against us.
We would like to make you aware that if you have an outstanding order with us, or you are awaiting a refund, these will be processed as soon as Shopify grant us access again. We are not a fraudulent company and have been placed in this awful situation – for us as a company and also you as the customer you have trusted us to deliver your goods.
As the director of the company, I want to assure you that you will receive either your items, or a full refund, as soon as possible.
If you're awaiting delivery please email us with your order number, the items you ordered (preferably a screenshot and your delivery address) we can then arrange for your goods to be delivered).
My sincere apologies once again.
Yours sincerely,
Lee
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