VietJetAir Reviews 

The worst, they weigh your personal belongings before you ride the aircraft (even if they’ve already weighed it in the check in) CRAZY!! They’re scamming people so that you’ll pay them coz u have no choice as the plane is already boarding. So what if you buy in duty free? WELL DONT if u plan to get on this plane coz they weigh that too! Even ur personal bag (aka. Your small bag) also they are rude!

Do not book with VietJetAir, you will be delayed, your bags will be delayed even longer, that's if they arrive at all. Consider walking, the customer service is non-existent; I have been waiting since 20 April 2025 for my legally entitled compensation for a delayed flight from Hi Chi Minh City to Sydney. The flight was delayed almost 7 hours, not much fun with 2 young children; my baggage arrived 6 days later.
Despite contacting the airline over 15 times and providing the relevant requested documents on numerous occasions, VietJetAir still have not honoured their legal obligations.

10 minutes before we’re due to take off, we find out about 90 minute delay.
They either are incompetent, or don’t care, or both.

Trash customer service. They force you to wait so long to check into flights and then the flight gets delayed because everyone can't make it through customs and security in the time between check in and boarding. It's the most moronic airline I've flown with.

Just let people check in sooner so they can get where they need to go. Absolute Idiocy

Although we booked the ticket 4 months ahead, Vietjet keeps changing the flight 03 times with short notice. This seriously affected our plans and raised some unnecessary costs. Many customers faced the same issues when we went to the airport. They disrespect customers. Not sure why they haven’t collapsed.

Scam! They change your flight only a few hours before departure. If you arrive more than 3 hours later than expected, they treat you like shit as a foreigner. Better choose Vietnam Airlines!!

TERRIBLE. STAY AWAY. THEY DON'T GIVE YOU EVEN WATER FOR FREE, EVEN WHEN THEY KEEP YOU IN THE PLANE FOR 1 HOUR DELAY.

I lost my AirPods on the flight. When I landed, I told them that I can see it’s on the plane via checking on FindMy. The staff was shady and insisted it wasn’t on the plane and to speak to lost and found. After speaking to lost and found, they said they don’t have it at all. Even though FindMy said it was still on the plane. It later left the airport, and travelled in Vietnam whilst I was there. I check every day and now it flys between countries - China, Vietnam, Australia. One of the air hostess themselves stole it. What an absolute scam of an airline with shady air staff. Never travelling with them again!

Their low fares are a scam.
They’ll shake you down at the the airport any way they can: demand nylon wrapping for your personal items (it’s regulation!!) to making you check in your compact carry-on luggage (1lb over limit!!); all at ridiculously unreasonable cost.
I’d give the filthy crooks one star for not crashing the plane.
That’s it.

WORST TRIP EVER! Everything was BAD

Disgraceful Service & No Warning

Shockingly rude and unprofessional crew—utterly disrespectful and unhelpful. The final insult? They preponed the flight without any notice or announcement (wanted us to just magically know lol), leaving us stranded without apology or care and on top of that made us pay an extra fee for missing OUR FLIGHT that too not in our hometown where understanding their language was very hard 😭😭
This airline is a masterclass in incompetence and contempt. Never again. Avoid at all costs.
Tariffs and rates were impressive tho.

THIS FLIGHT IS A DISASTER WITH HORRENDOUS STAFF

Hands down the worst airline experience of my life. VietJet is heartless and money-hungry.

On our flight to Ho Chi Minh City, VietJet didn’t care about carry-on weight or small backpacks at all.

But on the return flight from Ho Chi Minh City to Hanoi, they suddenly weighed EVERYTHING - carry-on bags, jackets, women’s handbags, small backpacks - literally anything they could. No other airline I’ve flown, and not even VietJet before, has ever been this extreme or unreasonable.

Predictably, this caused “overweight,” forcing us to pay for extra luggage, stand in another long queue, and nearly miss our flight.

What made it worse: the staff showed zero human decency or empathy. Even when we explained we were about to miss our flight, they didn’t care at all. Cold, robotic, and purely focused on squeezing more money out of passengers.

This airline treats people like numbers, not humans.
I will never fly VietJet again - and I strongly warn others not to.

Note: I’ve had bad experiences with other airlines before but never wrote a review. This is the first time I’ve done it - that’s how bad this experience was

2 flights and both times luggage has taken over an hour to get to the carousel. Both times the airports were quiet. International and Domestic.

Miserable check in, waited for almost 2 hours while other people walked to the front of the line while staff wasn't paying attention. Two counters opened and moving super slowly for a hundred plus people. Disorganized at every step. Plane absolutely filthy, found a sock between my seat and there are crumbs everywhere in the shabby looking cabin. If I had any choice I would never give this company my money but they are a bit of a monopoly in the country so I'm stuck with them. Still, a 10 hour un air-conditioned bus might be better than this experience!

Avoid. Booked a return flight -first leg about $2k, return leg $8k. I booked it because it was refundable with the thought of changing it later. But I have now found , it is not refundable to my credit card - it is refundable in that I will get flight credits that can only be used with VietJet within 24 months. What a SCAM!!

Check in counter staff have very low attitude.

Worst airline ever! Big scammers.. crews are rude and no manners at all.

Spent 450$ on skyboss from HAN to ICN instead of VNA. Crapped Seating .Food is absolut trash, useless crew, breakneck landing (worse than Ryanair).Never flying vietjet again

Unreliable and chaotic service.
Vietjet failed to properly manage both my domestic and international flights on the same booking.
Customer support was slow, inconsistent, and shifted responsibility back to the passenger. Poor systems, poor accountability, and unnecessary stress. Cheap fares are not worth the risk. VietJet changes the flights schedule too often to the point their ground staffs can't even keep up! Their check-in counter like a fish market. Totally disappointed 😞

Normally I wouldn't bother to write a review even if the service was bad because I believe people would have good days and bad days. However, Vietjet is the King of Bad, I rated them 10/10 in BAD. You should avoid at all costs even if it is for free. They should compensate you to flight with them is the correct way. This is a Systematic Issue- Bad is their DNA. 3 reasons: 1) they will find all kind of BS excuses to charge you money. I haven't heard a 'warm up flight fee' and sadly it is a Must pay or no flight.... Yes you've read it correct. The Rep has demand us to pay 'Warm UP Flight fee'. 2) On their website, they are promoting Skyboss service, express check ins and other services... But reality kick in when you at the boarding gate, you still have to line up as normal. They've promoted a service that didn't even existed. 3) staffs were slow in doing the check in process and constantly closed their counters.They also delayed at least 45 mins to start to get our luggages on the running belt. There was no luggage on the running belt before our flight. One more obvious thing, there was a 30 mins delay, the plane was just sitting on a tarmac and Of course no communication to why there was a delay. For some people, 30 mins delay is considered as 'On Time's for Vietjet. Overall, this is a Systematic ISSUE - Vietjet is not just bad but it is their DNA. There needs to be a change in their management and staffs, like a change of blood. I hope there are some genuine entrepreneurs in VN that can start up a new airline.