Vision Marketplace Reviews 

225
TrustScore 2 out of 5

2.1

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Rated 1 out of 5 stars

Cheap Quality That Made My Eyes Sick Worst contact lenses I’ve ever bought. They caused a severe corneal infection and extreme light sensitivity. I couldn’t even open my eyes properly and had t... See more

Rated 1 out of 5 stars

Unless you've purchased contacts somewhere else before actually getting the same ones here as they recommend, it's basically a hit or miss! You're taking a gamble if you order for the 1st time with th... See more

Rated 5 out of 5 stars

by the way, i took lenses with correction: i didn't feel at ease with it and asked Alex to change it to normal ones. He always kept reply me very fast just by emails and i did the echange with send... See more

Rated 1 out of 5 stars

My order was shipped out on 11/29/2017. It has been at ISC New York since midnight 12/8/2017 with no update yet. I'm pretty disappointed with my experience, especially since I've spent 100+. I'll... See more

Company replied

Company details

  1. Health & Medical

Information provided by various external sources

Vision Marketplace was founded in 2009 and is the most easy, convenient and affordable way to purchase your contact lenses, eyeglasses and sunglasses online.


Contact info

2.1

Poor

TrustScore 2 out of 5

225 reviews

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No recent history of asking for reviews

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2.1

All reviews

(225)

4 reviews in the last 12 months

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Rated 5 out of 5 stars

I have been with vision market place…

I have been with vision market place for quite bit of time now. They only sell high quality products always get what I ordered. Vision marketplace will continue to be my first choice when contact lenses.

July 31, 2018
Unprompted review
Rated 5 out of 5 stars

Wrong Contacts

I ordered two contacts lenses from this company. One is Solotica Hidrocor ( ocre color) and Solotica Natural Colors ( Crystal color ). The ocre color contacts were perfectly fine but the crystal color looks different from one side to another. One side looks natural crystal color and the other side looks Hidrocor crystal color. Now I’m stuck with a pair of contacts with different looks. The fact that I had to pay this much money and I received different color make me disappointed but I’m glad that the other pair is totally fine.
Edit-
I really appreciated that they took time to solve the problem. They sent me a new pairs of natural crystal contacts.

July 26, 2018
Unprompted review
Vision Marketplace logo

Reply from Vision Marketplace

Hello,
Thank you for your feedback.
Please contact our support team with your order number using the link below and we will be happy to resolve the issue.
https://www.visionmarketplace.com/contact-us/

Rated 5 out of 5 stars

THE BEST EXPERIENCE ONLINE EVER!

I’m a big fan of Vision Marketplace! Ever since seeing a Youtube video host recommending their website I have been a customers. They have easy to order inventory and brand names sell for less, I buy my prescription color lenses from Visioh Marketplace exclusivity!! Solotica lenses were my first order and I was happily surprised when I got them only five days later! Those were Soloticas Hidrocor in Ocre and .i was slainwith compliments . Really, they’re stunning!! I’m a Black woman With a medium - deep skin tone so the color ocre really popped but interestingly, everyone thought they were natural . Perfect but be aware you’ll get crazy loads of attention! I recently ordered Amber which I got in Solotica Hidrocor monthly lenses I’m sold on them! Beautiful greenish gray on my brown eyes and super subtle but stunning . I love m wearing those . !
This last order I had a small problem and sent an email to tthe helpdesk. Imagine my surprise when early next morning my problem had been fixed by Alex who is very polite, patient and good at finding positive solutions. VM is great, it’s an easy website to navigate, ordering is very well explained and the delivery time is kind of amazing .! I highly recommend! !

June 26, 2018
Unprompted review
Rated 2 out of 5 stars

I 've ordered solotica hidrocor avela…

I 've ordered solotica hidrocor avela hazelnut lenses. I was so exited to recieve them and use them often. But now that they came today on the 12th day (after 7-10 days). I've been trying them on for only 4 hours and they are so uncomfortable and when I look to the side people can see the colour of my own eye colour. I'am so devastated because of all the money I've used, and im studying so it's not something that I can do very often. At least they came. But im very sad and a little angry, but just because of all the hype they get and so on.

June 16, 2018
Unprompted review
Vision Marketplace logo

Reply from Vision Marketplace

Hello Agnes,
Thank you for your feedback.
Please note that many reasons can cause contact lenses to be uncomfortable.
If you contact our support team we will be happy to assist you and provide some suggestions that can help resolve the problem.

Rated 5 out of 5 stars

amazing quality

amazing quality! got my stuff within a week of ordering :) this has been my second time ordering and both experiences were pleasant. color payoff was really impressive,I ordered the ice and Mel and I have medium brown eyes and both look really light on me. also got my prescription right. buying from this company is such a pleasure!! everyone that don’t know my natural eye color can never tell they fake. ta worth investing in, i don’t understand the bad reviews.

June 14, 2018
Unprompted review
Rated 5 out of 5 stars

I have to say I was a little hesitant…

I have to say I was a little hesitant to order from Vision Marketplace after reading some of the reviews, especially about the shipping. I decided to go ahead and try it anyway because I had a promo code. I ordered the Solotica Natural Colors in Azul for prescription. From the time I placed my order to the day they arrived was 4 days. I live in New Jersey. The color looks great and the contacts were perfect. I have dark brown eyes and the Azul is a blue color. They look amazing. I ordered Solotica Hydrocore in Mel which is a green and they look too zombie like. But the Azul naturals are perfect. And they send you a new lens case and a coupon for your next order. I will definately order from Vision Marketplace again. Thanks so much

June 5, 2018
Unprompted review
Rated 5 out of 5 stars

Shipping Great! Lens not so great

I did lots of research to ensure it was a reliable company. And I have to say the shipping was fast and reliable. I live in Canada and it only took 5 days.
I ordered Solotica lens and since almost everyone was saying how comfortable it was I ordered 3 pairs, 2 naturals (Ocre and Quarts) and one hidrocor (Avela). I especially like the ocre, so pretty but very uncomfortable. I have been wearing freshlok color contacts for over 15 years for the whole day so I know what comfortable is. But the solotica is so uncomfortable I can only wear them for maybe 2 hours. I would of kept ordering from Vision Market but unfortunately the product (solotica both Natural and Hidrocor) is not good for me. But I would give VisionMarket 5 starts since they were fast and reliable. I am just very sad that I cannot wear them.

May 15, 2018
Unprompted review
Rated 5 out of 5 stars

It was my first time purchasing…

It was my first time purchasing contacts for cosmetic purposes. I ordered 3 pairs to start & had paid for standard shipping with tracking. After a month, my package said it still hadn’t left So I emailed customer service & Alex helped me out. I’ve never been so pleased with the amount of professionalism & customer service! He immediately apologized, gave me the option of a refund or to reship my order but with priority shipping this time. I had high hopes for the solotica lenses so I chose the shipping & to try again. I got my order within 3 days & am so happy with the quality of the lenses. Don’t waste your time on the monthly solotica lenses though. They aren’t NEAR as comfortable. Overall, even though I had a rough start when I first ordered, Alex helped me with any and every question I had. I’d 100% recommend visionmarketplace to anyone! Thanks again Alex!

May 3, 2018
Unprompted review
Rated 5 out of 5 stars

One detail

by the way, i took lenses with correction: i didn't feel at ease with it and asked Alex to change it to normal ones. He always kept reply me very fast just by emails and i did the echange with sending me back the new ones in an express delivery. I can only definitely recommend visionmarketplace for your solotica lenses!!!!

Super service client, rapide et efficace, je recommande à 200%
Merci Alex

April 17, 2018
Unprompted review
Rated 5 out of 5 stars

I book through this website for more…

I book through this website for more than 5 years. Always had good experience. The customer service helped me many times. Last time they sent a new pair of lenses after having some problem with my lenses. They are really kind. Thank u

April 10, 2018
Unprompted review
Rated 5 out of 5 stars

Seriously the best e-commerce service…

Seriously the best e-commerce service ever! I've ordered several contacts from Vision Marketplace and delivery to Los Angeles is very fast and clearly trackable. Communication with the service team is very prompt and helpful.

April 5, 2018
Unprompted review
Rated 5 out of 5 stars

VisiónMarket Place

They are so many different choices to choose from and a lense for your fit. VisionMarket Place is beyond helpful and I can reassure you, they care about the customers that’s why they give you quality products for a decent price! I recommend everyone who compliments me, to check this site out!

Thanks VisionMarket Place
-Corin Matthews

March 26, 2018
Unprompted review
Rated 5 out of 5 stars

LOVE MY SOLOTICA Hidrocore / Natural…

LOVE MY SOLOTICA Hidrocore / Natural Hidrocore Lenses!I first got the Quarzo hidrocore (no limbal ring) and natural . Loved them! Then i had to have the Graphite (loved them more)!THEN i had to have the Ocre (In love with)! NOW i have to have the Cristal hidrocore Natural!!! I'm legally blind and i have no problem seeing in the contact lenses. They are VERY comfortable. AND LOOK SOOOO NATURAL!!! they really do people! Thank you "ALEX" at Vision Marketplace for honest, FAST, delivery service! Im sure ill be ordering "again" VERY SOON! LOL, MUAH ** GiGi.

March 16, 2018
Unprompted review
Rated 5 out of 5 stars

20 stars service and company!

20 stars service and company! I ordered 5 pairs of various kind colored contacts on several occasions from this company and each time the shipping and customer service was above and beyond expectation. I also had a problem with one of the contacts and they took care of it with no hassle! Fast shipping- and customer oriented for sure! Recommend this company and contacts!

March 15, 2018
Unprompted review
Rated 5 out of 5 stars

Best website to order contacts

I truly recommend this website to order contacts specially if you looking for the solotica, I personally look for those on a different website and they’re more Expensive than vision marketplace , plus on vision marketplace they give you discounts on your purchase so its even cheap to get contacts from them .

March 15, 2018
Unprompted review
Rated 2 out of 5 stars

Not satisfied with shipping in any way.

Very disappointed with shipping. I still have not received my contacts it’s been 11 days. I am in the US & i still can’t even get an update. Every time i put in the tracking number it tells me my tracking number can’t be found & when i called they said my item has not even been given over to USPS because it’s still overseas.. as of today all of a sudden tracking is having “technical difficulties” tf.. this Shït damn near is about to make me open a dispute for my $100 back.

UPDATE: i got my contacts FINALLY ... smh. But i am to impatient to have absolutely no idea where my things are WITH NO TRACKING.. i had to sign for my contacts so make sure your home. They are good contacts . Not what i expected but their okay. I still will not be ordering from here any time soon. I was not satisfied with the lack of information. You do your part by paying and they lack on their end. Contacts look nice tho . I MIGHT order in the VERY far future & even tho its the far future it’s is a HUGEEEE MIGHT.

March 13, 2018
Unprompted review
Vision Marketplace logo

Reply from Vision Marketplace

Hello Nahlah,
The package arrived in the United States on March 9 and is currently progressing through the USPS network for delivery.
The information given to you by USPS by phone is not correct.
You can verify the progress of the package on the USPS website.
USPS tracking # RB000764184CY
For more details please contact our support team and we will be happy to help.
Regards

Rated 5 out of 5 stars

Love my new lenses x I bought solotica…Lisa

Love my new lenses x I bought solotica solflex natural colours in the colour topazio with power 0.00 . I love the colour and they are so comfortable to wear and I can see clearly when wearing them x they were sent quickly with great customer service . Will definately be ordering more colours x

March 8, 2018
Unprompted review
Rated 5 out of 5 stars

Will order from again!!

Will order from again!!! Before i rated two stars because of getting bad contacts. But they reimbursed me for the shipping cost and sent the contacts back in 4 days or so. I will definitely be ordering lenses again from vision market place!

March 8, 2018
Unprompted review

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